![Tomáš V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomáš V.")
TV

Tomáš V.

IT manažer

Enterprise (\> 1000 emp.)

3/21/2024

"User review after 3 years of use"

4/5

What do you like best about ALVAO Service Desk?

Simplicity, clarity, where the user interface in UX is quite similar to the Microsoft interface and users do not have to learn new things and habits. They can easily navigate the given environment. In the administrative environment, it offers clear categories and elements, everything is intuitive. It also offers simple creation of WorkFlow. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

Even after years, the drop-in/drop-out system is not resolved, requiring unnecessary manual clicking of the forms. Advanced features in the creation of workflows and forms are also missing. Advanced functionalities need to be programmed, which is an additional burden on the IT department/capacities and resources. Review collected by and hosted on G2.com.

What problems is ALVAO Service Desk solving and how is that benefiting you?

Detailed reports for company management, after which we are able to evaluate the given processes and subsequently improve them. Review collected by and hosted on G2.com.

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Rating Updated (4/10/2025)
Current UserValidated ReviewerSource: OrganicAI Translated

See what 52 reviewers think of ALVAO Service Desk

4.6 out of 5 · Verified reviews from real users

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