Helpdesk
A Flexible SharePoint Helpdesk for Microsoft 365 A SharePoint helpdesk gives your organization a simple way to manage support requests, IT issues, and service tickets directly within Microsoft 365. Instead of relying on disconnected tools, you can build a SharePoint ticketing system that fits your existing workflows and gives employees, customers, vendors, and partners an easy way to submit and track requests. Designed to be easy to use and highly customizable, a SharePoint helpdesk can adapt to your organization’s processes, teams, and support requirements. You can customize ticket fields, categories, workflows, permissions, notifications, and routing rules to create a system that works the way your support team works. Automate Your Helpdesk with Power Automate Connect your Office 365 helpdesk to Power Automate to automate repetitive tasks and streamline your support processes. Automatically assign tickets, send notifications, update records, trigger approvals, escalate requests, and keep users informed as tickets move through your workflow. Because Power Automate supports flexible workflows, you can create simple automations or more advanced processes based on your organization’s needs. Connect Power BI for Reporting Turn your helpdesk data into useful insights by connecting your Microsoft 365 helpdesk to Power BI. Analyze ticket volumes, response times, resolution times, workload, SLA performance, and other key metrics through interactive dashboards and reports. This gives managers and IT teams better visibility into support performance and helps identify trends, bottlenecks, and areas for improvement. Easy to Customize and Easy to Use A modern SharePoint ticketing system should not require a complicated setup or force your team to change the way they work. With a customizable SharePoint helpdesk, you can configure the system around your existing Microsoft 365 environment while keeping the experience simple for both end users and support agents. Whether you need an Office 365 helpdesk for internal IT support or a Microsoft 365 helpdesk for customers, vendors, and partners, SharePoint provides a flexible foundation for managing requests from submission to resolution.
Average Rating: 4.7/5.0
Total Reviews: 13
How Do G2 Users Rate Helpdesk?
- Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
- Workflow: 9.6/10 (Category avg: 8.7/10)
- Customization : 4.2/10 (Category avg: 8.5/10)
- Customer Portal: 9.6/10 (Category avg: 8.6/10)
Who Is the Company Behind Helpdesk?
- Seller: SteadyPoint
- Year Founded: 2011
- HQ Location: LEWES, Sussex, Delaware
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Twitter: @steadypoint
40 Twitter followers -
LinkedIn® Page: www.linkedin.com
10 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Information Technology and Services
- Company Size: 50% Medium, 36% Large
What Do G2 Reviewers Say About Helpdesk?
AI-generated summary from verified user reviews
Pros
- Users value the responsive customer support from Helpdesk, enhancing their experience and meeting diverse departmental needs.
- Users value the high customizability of Helpdesk, allowing tailored solutions for their unique departmental needs.
- Users commend the responsive support team for their quick assistance and effective implementation of enhancements.
What Are Recent G2 Reviews of Helpdesk?
"Highly Customizable App with a Friendly Support Team"
Rating: 5.0/5.0 stars
— Mayaseen A.
Rating: 5.0/5.0 stars
— Nitin R.
