1. Integrations work seamlessly. Once they are setup with a key they don't require any input after.<br>2. They are many classes in which tickets can be categorized. You can also add different tags to different categories.<br>3. One Sign in called Kaseya One can be used to sign into other portals eliminating the need to use multiple accounts and passwords. Review collected by and hosted on G2.com.

Customer Service is not responsive at all times.<br>Portal was not able to add multiple replies of a customer response to the same tickets therefore generating new ticket for every response Review collected by and hosted on G2.com.