The best things about BMS is how easy it is to use even though it has a lot of granular options. Somehow the developers / designers were able to cater to both needs in a very productive way. My team is able to work on tickets very quickly, while I keep track of the important billable hour tickets and flat rate charges. Review collected by and hosted on G2.com.

The lack of built in reports to help me manage the performance of my team, and some limitations in the API which block us from using third party reporting programs. Review collected by and hosted on G2.com.