G2

Verified User in Banking

Mid-Market (51-1000 emp.)

9/17/2023

"Good Competitor for ServiceNOW in ITSM"

4.5/5

What do you like best about 365Ticketing?

The features are quite intutive and helps the user to create incidents, Service requests and it helps us in the change Management process. It has basic reports for SLA tracking etc. It is easy to learn if someone has expertise on other ticketing tool like BMS Remedy and ServiceNow Review collected by and hosted on G2.com.

What do you dislike about 365Ticketing?

The reports should be improved so that it can be shared with the senior management. We have to pull out data from 365 Ticketing and then create reports on Cognos. Standard inbuilt reports would be helpful. Review collected by and hosted on G2.com.

What problems is 365Ticketing solving and how is that benefiting you?

365Ticketing serves as the first point of contact for the business users and they can raise request with the defined priorities like High, Medium and low. Once a ticket is created, it automatically sends an email to the associates subscribed to the assignment group. The user can report incident or raise service requests for user creation or report generation etc. Review collected by and hosted on G2.com.