G2

CM

CHANDAN KUMAR M.

Senior Executive

Small-Business (50 or fewer emp.)

12/24/2021

"Get All solution in quick - Helpdesk"

4/5

What do you like best about HelpDesk 3?

Ticket request raise and gets resolution automatically generated. It's very simple to use. Handle more tickets. Options for upload screenshot file. Ticket status check. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk 3?

No anything bad on this service. It's a simple for handle. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDesk 3:

I recommend to those have small organization. He cam manage smoothly. Review collected by and hosted on G2.com.

What problems is HelpDesk 3 solving and how is that benefiting you?

Manage and handle ticket on time. Customer support agents communication way is too good. Multiple ticket to be resolved with minimum time. Ticket can raise by categories. Internal notes also available for description. Review collected by and hosted on G2.com.