G2

PG

Pushpak G.

Knowledge Management Specialist

Enterprise (> 1000 emp.)

9/8/2023

"365Ticketing"

4/5

What do you like best about 365Ticketing?

It's automated ticket creation feature which automatically converts requests and incidents sent via mail or phone call etc..

It makes different from others in terms of resolution path which allows agents to capture steps and stages for solving an issue. So when issue reappears it can acts as a Knowledge article for the same. Review collected by and hosted on G2.com.

What do you dislike about 365Ticketing?

Expensive pricing, rest all features are good Review collected by and hosted on G2.com.

What problems is 365Ticketing solving and how is that benefiting you?

Firstly it is user friend. It has many powerful features.

Benefits that it provides in terms of managing business and volume that it reduces human effort by having feature of automatically getting tickets generated for email and call.

Also it automatically assigns tickets to agents and queues as per predefined rules Review collected by and hosted on G2.com.