Toast
Toast is an all-in-one restaurant point of sale (POS) and restaurant management platform built specifically for the food service industry. Restaurants, bars, cafés, food trucks, and multi-location restaurant groups use Toast to run front of house, back of house, and off-premise service on a single system. The platform includes POS terminals and the Toast Go® 2 handheld, kitchen display systems, online ordering and delivery, digital and QR code menus, integrated payment processing, inventory management, reporting and analytics, email and SMS marketing, loyalty and gift cards, and Toast Payroll & Team Management for scheduling, time tracking, tip pooling, and payroll.
Average Rating: 4.2/5.0
Total Reviews: 354
How Do G2 Users Rate Toast?
- Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.7/10)
- Ease of Admin: 8.5/10 (Category avg: 8.5/10)
- Quality of Support: 7.8/10 (Category avg: 8.6/10)
- Ease of Use: 8.8/10 (Category avg: 8.7/10)
Who Is the Company Behind Toast?
- Seller: Toast
- Company Website:
- Year Founded: 2011
- HQ Location: Boston, MA
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Twitter: @ToastTab
10,065 Twitter followers -
LinkedIn® Page: www.linkedin.com
7,911 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Owner, General Manager
- Top Industries: Restaurants, Food & Beverages
- Company Size: 63% Small, 31% Medium
What Do G2 Reviewers Say About Toast?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of Toast, highlighting its straightforward interface and helpful support.
- Users find the intuitive design of Toast invaluable, as it requires minimal training and supports seamless operations.
- Users find Toast to be incredibly user-friendly, needing minimal training while providing excellent support and features.
- Users appreciate the user-friendly interface of Toast, valuing its easy setup and efficient reporting features.
- Users find Toast to be very helpful with its easy descriptions, reporting access, and knowledgeable staff.
Cons
- Users report poor customer support, struggling with unaddressed issues and ineffective responses from Toast's service team.
- Users find Toast to be expensive, citing high transaction fees and costly hardware without cheaper alternatives.
- Users experience poor support access with inconsistent responses and long wait times, making assistance frustrating.
- Users face payment issues with credit cards, risking rewards and experiencing poor support and limited options.
- Users find missing features in Toast, particularly regarding scalability and flexibility in reporting options.
What Are Recent G2 Reviews of Toast?
"A One-Stop Restaurant POS with Powerful Integrations"
Rating: 4.0/5.0 stars
— Nick P.
"Easy Tableside Payments That Just Work but a host of issues that remain unaddressed after a year"
Rating: 4.0/5.0 stars
— Micah T.

