# EPAY HCM Reviews **Vendor:** Vensure Employer Solutions **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.7/5.0 **Total Reviews:** 160 ## About EPAY HCM EPAY Systems seamless human capital management solution will ease the HR burden right off your shoulders, while reducing your admin costs and—this is important—helping you get more from your workforce. Our unified suite of HCM technology and professional services streamline your HR processes. They include: -Recruiting and applicant tracking -Onboarding -Human resource management -Benefits administration -Time and attendance -Payroll and tax management -ACA compliance -COBRA benefits administration Together, our human capital management solutions will help you simplify workflows, cut your labor expenses, improve labor compliance, and manage your people more effectively. Our powerful time and labor management application elevates our entire unified human capital management solution. Beyond capturing time and attendance, we provide you with real-time visibility into labor hours and dollars, which allows you to manage your workforce in ways you didn’t think possible. At EPAY, we take the time to understand your business needs, so we can provide you with the best possible service. And we back it up with free, round-the-clock customer support. Our HCM system is easy to use, so your staff may not need help very often. But we’ll be close by when they do. ## EPAY HCM Reviews ### 1. Simple, lightweight, convenient **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about EPAY HCM?** ePay is easy to use, the first screen I encounter after logging in has everything I need on a daily basis, I can find and verify my time punches with the menu, and I like the flexibility of using the website or the mobile app to log my time clock punches. **What do you dislike about EPAY HCM?** ePay did experience a few bugs (unable to select facility or task a handful of times, got a system error and couldn't clock in), no system is perfect or is up all the time, but being able to use the mobile app helped bridge the gap when the web client wasn't working for me. EDIT: I was also offered a gift card to leave this review, and they didn't make good on that, so now I've gone back and knocked a few points off my review. Being deceptive by dangling a carrot only to yank it away doesn't win you any points. **What problems is EPAY HCM solving and how is that benefiting you?** ePay makes it simple to manage my time punches and I don't have to use a fingerprint scanner or a keypad, my computer remembers my password for me, and it takes me less than 15 seconds to log in and do my daily time punches. ### 2. Love Them, or Lose Them **Rating:** 5.0/5.0 stars **Reviewed by:** Wilma C. | Training Center Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about EPAY HCM?** My educational background is in Customer Relationship Management, therefore, my focus is always on acquiring, nurturing, and retaining customers to encourage brand loyalty. As a CRM professional, I recognize quality customer service when I see it, and know immediately when I am not receiving it. What I like best about EPay is the overall customer service experience. The system itself is very user-friendly, but on occasions when I have encountered problems, most of my own doing, and had to contact customer service, I have found Epay representatives to be very courteous, patient and results-oriented from beginning to end. This is very important to organizational behavior because the way customers are treated determines whether the company will keep them as customers, or lose them to a competitor. Oftentimes when dealing with customer service /technical support representatives, they make you feel like you are wasting their time. I like to say that they make you feel like you are the "Village Idiot". You know the ones that I'm talking about. You can hear them sighing, and seemingly gasping for air in the background. I have never had this or any other type of bad experience with EPAY. And when all is said and done and the problem is resolved, I am all the wiser because I learned something new. **What do you dislike about EPAY HCM?** Over the years, I have worked on various payroll systems including the big "A", and I can honestly say that I have not found any feature of EPay HCMthat I dislike. Any challenges that I have faced were because of something that I didn't do, i.e., reading and comprehending the instructions before pressing the keys. **What problems is EPAY HCM solving and how is that benefiting you?** I find the Time Sheet Punches, Time Sheet Details, and Mass Upload PTO to be the most benefical because they are the most frequently used at the facilities. By using these pages, the entire payroll process is simplified. I can verify, balance and reconcile hours within a matter of minutes. The myriad of charts, graphs and reports open up to reveal at-a-glance data that is readily available for in-house or corporate reporting. And while I do not have to use every feature of EPay HCM, the system is designed to be accessible to and address the analytical needs of management throughout the HCSG organization to track over 45,000 employees working at 5,000 facilities in 48 states, almost instantaneously. ### 3. Get On-Top of Your Hours Worked **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about EPAY HCM?** I like how easy and straight forward EPAY is to use, both on the mobile app and the website. One of the best things is the quick login time and easy-to-navigate app. **What do you dislike about EPAY HCM?** Some things I dislike about the app is that it's not formatted to fit the design and resolution of an iPhone 12 Pro Max, which makes it look outdated. I would like to see improvements in the UI design. **What problems is EPAY HCM solving and how is that benefiting you?** EPAY is helping me and my colleagues keep track of our hours work and help us assure that we're getting compensated for the hours we work past and before our default scheduled shifts. ### 4. Very easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about EPAY HCM?** The system is easy to learn and easy to. Employees have no problem loging in and tracking their time. It is easy to look up employee information, track hours and adjust times as needed. Employees of all ages and backgrounds have seemed to learn the system quickly. Very rarly is there a problem with an employee clocking in or trying to access their paystubs. The system is easy to use and easy to navigate. It seems like everything is spelled out. Its easy to clock in for the stsart of the shift and clock in and out for meal breaks. Looking up pay history and making changes to taxes or employee information is pretty simple as well. Compared to other platforms, Epay seems pretty simple to get use to and input information or make changes. The more you work with it the easier it gets. I use it on a daily basis for time keeping and have no complains this far. The fact that the system could be downloaded onto an employees phone to allow them to clock in and out from their phone adds convience to the user. **What do you dislike about EPAY HCM?** There's not a whole lot at this time that I would disagree with. The system works great for what Atalian uses it for. There are times that the system may slow down but I'm sure that is due to our internet connection. At times employees forget their user name or password and that could cause some confusion. As far as anything goes involving Epay there are no major concerns. My only problem, with the system, is the limitations of my company. Not being able to see full details is an inconvenience at times. **What problems is EPAY HCM solving and how is that benefiting you?** Nothing that I can think of off the top of my head. Again the system works great. Employees don't seem to have any trouble with clocking in or out and accessing their pay history. Contacting epay is easy and customer service is really quick to respond to any issues. The communication is effective. Epay walks you through any problem that you are issuing. ### 5. EPAY HCM customer service is excellent and I would recommend to friends and colleagues any day! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about EPAY HCM?** I love that if I ever get caught up with issues while running payroll, the customer service team is always swift to respond and help. Also, when the team resolves problems, the follow-up email makes me even more satisfied with the service. **What do you dislike about EPAY HCM?** Like every system, there can be issues, but the most important is how the case is resolved. Overall, there has been no terrible dissatisfaction as the service has been excellent. **What problems is EPAY HCM solving and how is that benefiting you?** EPAY HCM takes payroll burden from employers and even goes further in helping to take care of tax-related concerns. EPAY HCM enables the computation of employees' net pay by calculating all deductions, benefits and reimbursements. ### 6. Going the extra mile **Rating:** 5.0/5.0 stars **Reviewed by:** Kate M. | Features editor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about EPAY HCM?** The customer representative I spoke to was very helpful. My problem wasn't one that could be resolved -- my company no longer used the support system, unbeknownst to me -- but the representative told me what next steps I could take and took time to make sure I received the correct information though we realized by then that I wasn't actually still a customer, technically speaking. **What do you dislike about EPAY HCM?** I don't use the system often enough to have a negative comment to leave. **What problems is EPAY HCM solving and how is that benefiting you?** I use the system to reset a password if the normal, automated route of doing so is not working for some reason. (for instance, in my situation, I had forgotten the old password) ### 7. Managing Schedules Inquiry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about EPAY HCM?** The Epay system allows me to track and identify employee attendance issues quickly. I am now learning how to create a Master Schedule within the website to track problem areas with OT. **What do you dislike about EPAY HCM?** The only issue I ran into utilizing this tool is the inability to delete schedules no longer being used. For example, I created a TEST schedule during my practice and am unable to delete it. **What problems is EPAY HCM solving and how is that benefiting you?** The only inquiry I had was answered during my call. Having my questions answered and being shown step-by-step how to create my errors was beneficial because it helped me save time. ### 8. Superb customer support and service **Rating:** 5.0/5.0 stars **Reviewed by:** Frank K. | Account Coordinator Southwest Region, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about EPAY HCM?** EPAY is bar none the best support system! With 24/7 service! I've had several issues over the years of using them and they surpass my expectations every time! I highly recommend using them for all your needs. **What do you dislike about EPAY HCM?** I haven't had a negative experience so I can't tell you anything I dislike about them! **What problems is EPAY HCM solving and how is that benefiting you?** When I get stuck or encountered a glitch they've always been there for me. ### 9. Password Reset-my account. A very professional colleague was able to assist me in a very short time **Rating:** 4.0/5.0 stars **Reviewed by:** SCOTT B. | Resident Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about EPAY HCM?** The service was restored very fast and was able to return to work quickly. **What do you dislike about EPAY HCM?** Everything was satisfactory and time efficient. VERY professional. **What problems is EPAY HCM solving and how is that benefiting you?** It was a password reset - and was handled fast and effectively ### 10. Pleasent friendly and kind **Rating:** 5.0/5.0 stars **Reviewed by:** thomas d. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about EPAY HCM?** i have found out if you work with the time clock it is alot better the experience i had with the person helping me fix the issue had far more knowledge than i expected it was very nice he was very good to work with **What do you dislike about EPAY HCM?** you always have to use the same fingerprint **What problems is EPAY HCM solving and how is that benefiting you?** just putting me back in the system ### 11. They understood my question and able to resolve quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Lapting W. | District manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2022 **What do you like best about EPAY HCM?** Customer service. Available to resolve/ assist need **What do you dislike about EPAY HCM?** The system of payroll is a bit not user friendly **What problems is EPAY HCM solving and how is that benefiting you?** I didn't have my district manager access to register staff's time clock. ### 12. Pamtwj **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela W. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about EPAY HCM?** The system is setup to flow through easily. **What do you dislike about EPAY HCM?** I really don't dislike anything, the speed up time on the next page could be faster **What problems is EPAY HCM solving and how is that benefiting you?** I already had a previous account and couldn't log in and I called and told the agent that from the start and she accessed my account and send that and fixed it right then. It was fixed and I was able to access and complete the information quickly. ### 13. I have always had a wonderful experience dealing with tech support from Epay. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about EPAY HCM?** The team at Epay are helpful when trying to troubleshoot a problem. **What do you dislike about EPAY HCM?** I dislike the new update when entering in pto hours. The icon to click is too close to the time sheet approval icon. **What problems is EPAY HCM solving and how is that benefiting you?** Na ### 14. EPAY HCM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro "Alex" S. | Financial Services Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 ### 15. Epay Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Megan U. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2022 **What do you like best about EPAY HCM?** Epay system is efficient and effective in managing our timesheets. **What do you dislike about EPAY HCM?** Communication is always worthy of improvement. **What problems is EPAY HCM solving and how is that benefiting you?** Guidance, helping us through issues. ### 16. From Housekeeper to District Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about EPAY HCM?** The Customer Service is Top Notch whether I am standing at the Walter Time Clock fixing an issue for an employee or working from my laptop/phone fixing payroll issues. I like that customer service is always available and extremely helpful. **What do you dislike about EPAY HCM?** the older time clocks that were being refurbished and reused presented a problem for me in the last year. I had to order new ones numerous times in some buildings. However, since they are being replaced with the newer facial recognition time clocks, even my WiFi Troubled buildings seem to be doing better. **Recommendations to others considering EPAY HCM:** Great Customer Service and in the last 5 years that my company has used ePay I appreciate that they are always creating ways to better their product. **What problems is EPAY HCM solving and how is that benefiting you?** On a regular basis, we are fixing punches, registering new employees etc. in the buildings. I also submit payroll, work with PTO and am able to complete payroll bi-weekly in a timely manner. ### 17. Problems with epay payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about EPAY HCM?** When I called and explained what the problem was, they knew right away how to fix it; there was no back and forth with other staff to get the problem rectified **What do you dislike about EPAY HCM?** Everything is going well; I love the system. **What problems is EPAY HCM solving and how is that benefiting you?** Epay on my computer had to reboot the system; keeps me working every day ### 18. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** jenny l. | recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about EPAY HCM?** I received a quick and satisfactory response, I feel satisfied and grateful to receive a quick solution to my issue **What do you dislike about EPAY HCM?** actually everything was very good there was nothing I didn't like, I got professional and friendly attention **What problems is EPAY HCM solving and how is that benefiting you?** longin isssue ### 19. Great Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Luis M. | Director EVS, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2022 **What do you like best about EPAY HCM?** The information provided was far beyond. Provided additional information gathering additional contacts within my company to resolve issues. Would not know about competitors. **What do you dislike about EPAY HCM?** Not for the issues and concerns I had. Everything I needed to resolve my issues was handled very courteously and a great explanation for the next steps to take. **What problems is EPAY HCM solving and how is that benefiting you?** I have employees who are not on my Epay payroll but are there. I realized I could call Epay and see if I could have assistance in removing them. Would not know that information. ### 20. Customer Service Is Top Notch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about EPAY HCM?** The Customer Service is top-notch and makes the business what it is. the easy of searching for employees. all of them that I can. i do not have anything to compare to. **What do you dislike about EPAY HCM?** The amount of time it takes to get the programing team to get issues fixed. Yes, some of the onboarding forms do not load as required by state law. THe programming team needs to get the forms loaded. **What problems is EPAY HCM solving and how is that benefiting you?** The state-required employment slip, it will keep us in compliance with state laws. No idea what being more productive has to do with this question. Yes, to some degree it has. ### 21. Awful company culture **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about EPAY HCM?** Hey his company provides good customer service and their staff is knowledgeable, polite and professional. However management is much to be desired. **What do you dislike about EPAY HCM?** Management needs to be true to their promises **What problems is EPAY HCM solving and how is that benefiting you?** Logging in to report hours for payment purposes ### 22. Epay has been a great company **Rating:** 5.0/5.0 stars **Reviewed by:** Deren J. | Area Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about EPAY HCM?** Customer service has been the best, any time we have issues which is rare we reach out and it resolved in no time. **What do you dislike about EPAY HCM?** Nothing to dislike. Everything is in order and the company stays on top of everything **What problems is EPAY HCM solving and how is that benefiting you?** Our biggest issues are pretty simple just involves transferring employees to the proper location ### 23. It is so easy to deal with Epay, they are fast and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Debbie P. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about EPAY HCM?** if there is an issue you get a response very fast and efficient **What do you dislike about EPAY HCM?** I have not had any issues that I dislike with Epay **What problems is EPAY HCM solving and how is that benefiting you?** Payroll it is a huge help being able to log in and pull up employee punches ### 24. Making things efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about EPAY HCM?** Solid record-keeping. It's helpful to have info at your fingertips.I appreciate the facial recognition. Clock in and out. Best system compared to competitors. **What do you dislike about EPAY HCM?** Nothing yet. I see nothing lacking. It's well thought out. Everything works as stated. I would not try to make it better. Simple is good.No improvements are needed. **Recommendations to others considering EPAY HCM:** Go for it! **What problems is EPAY HCM solving and how is that benefiting you?** Record keeping is simplified. I don't have paper clutter.I can keep an eye on my money. I noticed business performance increased. I am more productive is one benefit. ### 25. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Terry T. | Executive Chef, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about EPAY HCM?** The associate was accommodating and thoro. **What do you dislike about EPAY HCM?** There was nothing to dislike. My experience was fantastic. **What problems is EPAY HCM solving and how is that benefiting you?** I am having an issue with the logging in of associates at our Walter machine. We discovered that the is no internet getting to the device. ### 26. very Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** NORTH R. | account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about EPAY HCM?** Access time punches easily. I can add or edit punches **What do you dislike about EPAY HCM?** Finger scanner doesn't always work. But easy to type in social **What problems is EPAY HCM solving and how is that benefiting you?** Wasn't able to connect to wifi and they walked me through ### 27. Prompt professional attention **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about EPAY HCM?** The system is easy to use and has very good reporting options **What do you dislike about EPAY HCM?** There were no concerns with the platform **What problems is EPAY HCM solving and how is that benefiting you?** We had a synchronizing issue with a newly installed time clock. ### 28. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** kathrina c. | operation supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about EPAY HCM?** always on tap and easy to use and talk to a representative **What do you dislike about EPAY HCM?** sometimes it log the system but not always **What problems is EPAY HCM solving and how is that benefiting you?** sometimes they dont have a signal maybe bcoz of the weather but a representative is always easy to ask and help ### 29. Epay customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about EPAY HCM?** They, or he for that matter, was knowledgeable for what I was trying to do and informed me on how to take care of it **What do you dislike about EPAY HCM?** That it couldn't be done for me. My supervisor and I had to do it. **What problems is EPAY HCM solving and how is that benefiting you?** I am able to click back in again ### 30. EPAY is amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Susan K. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about EPAY HCM?** I like how it is so easy to process payroll in this system. The instructions are beneficial, and switching from one location to the next is seamless. I h.ave used other systems for payroll, but this is by far the best. **What do you dislike about EPAY HCM?** There is not much that I can say about what I dislike about this system as it works as advertised. I wish there were a way to message in the system directly with support and my team. **What problems is EPAY HCM solving and how is that benefiting you?** EPAY allows us to advertise, hire and process those hires in the system provided. EPAY enables us to engage from remote locations and different states as our needs demand. ### 31. Great stuff **Rating:** 5.0/5.0 stars **Reviewed by:** Bren V. | Graphic Artist / Digital / Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2022 **What do you like best about EPAY HCM?** Good interface and application system easy to use. The login feature is super easy. **What do you dislike about EPAY HCM?** I don't dislike it at all. I think the app is super great and easy to use. **What problems is EPAY HCM solving and how is that benefiting you?** Hope to solve each problem with ease by communicating with clients more. ### 32. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about EPAY HCM?** The ease of using, I find it very user friendly. **What do you dislike about EPAY HCM?** I do not have any problems with EPAY. It is a great program. **What problems is EPAY HCM solving and how is that benefiting you?** It keeps track of everything, saving me a lot of time. ### 33. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about EPAY HCM?** I appreciated that someone was available to take my call and help me out so late in the evening, outside typical business hours. It can be frustrating trying to communicate with an automated voice system, so I was grateful when a real person answered right away and fixed my problem in a matter of minutes. **What do you dislike about EPAY HCM?** The only issue I had was the phone connection when I called. It echoed back everything I said (but I can't blame that on anyone in particular). The person who answered my call was very patient. **What problems is EPAY HCM solving and how is that benefiting you?** I had my technical issues solved in a very timely manner and I appreciate the fact that there's someone available to help when I need it. It helps me to be efficient in my work. ### 34. EPay offers excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about EPAY HCM?** The website is user-friendly! Customer Service was quick to respond to my initial setup issue. **What do you dislike about EPAY HCM?** I do not have any comments regarding anything I disliked. **What problems is EPAY HCM solving and how is that benefiting you?** Immediate access to my paystubs. ### 35. Convenience is important **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about EPAY HCM?** The ease of using the app. It makes clocking in and out a breeze. **What do you dislike about EPAY HCM?** I have no dislikes maybe a suggestion. To provide total hours to complement viewing punches. **What problems is EPAY HCM solving and how is that benefiting you?** Saves me time. ### 36. Epay has made a platform that is very user friendly and great guest service **Rating:** 5.0/5.0 stars **Reviewed by:** Gary P. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about EPAY HCM?** How easy it is to use and how friendly they were when I needed assistance. **What do you dislike about EPAY HCM?** There is nothing that I don't like on this platform. **What problems is EPAY HCM solving and how is that benefiting you?** It has been helping me keep better track of time and attendance. ### 37. EPAY SYSTEMS **Rating:** 5.0/5.0 stars **Reviewed by:** Joe I. | Operations Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about EPAY HCM?** Flexibility of the company to help partner with us meet our needs and streamline our business requirements. Implementation team was excellent in leading us through our conversion. Overall, EPAY Systems is a real partner willing to go the extra mile with us to ensure our success. **What do you dislike about EPAY HCM?** The system is so flexible it allows you to get to what you need from multiple places which can sometimes be confusing. Once you get used to it though its easy to navigate. Also I 'd like to see a stronger more streamlined ad hoc report writer. **Recommendations to others considering EPAY HCM:** Don't just look at the systems functionality. Look at the company and the management team as well. EPAY's management team was always flexible and listened to our needs. They build long term relationships which we consider key to success. Executive participation in the partnership is key. That's what we found with EPAY. **What problems is EPAY HCM solving and how is that benefiting you?** Streamlining business processes for our external stakeholders. We've been able to put in place an efficient process where our stakeholders now have access to enter information that they were submitting via forms. This simple change has allowed our staff to focus on more strategic, value added tasks where before they were focused on more administrative tasks. ### 38. HCM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about EPAY HCM?** i like that is easy to understand for the most part and quick to process. **What do you dislike about EPAY HCM?** i think it would be nice to improve uploading multiple files in the documents tab or allow to uploaded other files such as emails or.heic; it can help save time and performance overall **What problems is EPAY HCM solving and how is that benefiting you?** We are currently solving our onboarding process. Quicker and efficient for our employees, we will be required only to approve documents provided ### 39. The EPAY Team was really great understanding our needs, they were very professional. Perfect timing! **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo F. | Onsite, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about EPAY HCM?** The call lasted less than 5 minutes with the Support Team, they solve immediately **What do you dislike about EPAY HCM?** Nothing to dislike, everything was perfect **What problems is EPAY HCM solving and how is that benefiting you?** We needed a new Regional Admin Role and one of our clients requested more fields when exporting Time Cards. We worked together to achieve it. ### 40. Quickest way to check in and check out of work. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about EPAY HCM?** When I get to work I open the EPAY app on my phone and check in. It literally takes less than 10 seconds. When I go home I "punch out" the same way. I never forget to use the app because I always have my phone. EPAY is the fastest and easiest way I've ever been able to send my hours to corporate. **What do you dislike about EPAY HCM?** Nothing. EPAY is perfect. I never forget to put my hours in every day. **What problems is EPAY HCM solving and how is that benefiting you?** No problems at all with EPAY. It's incredibly quick and easy. Never a delay in sending my hours to corporate. ### 41. Excellent Customer Service From Andrew Haseeb **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick O. | MIS, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2022 **What do you like best about EPAY HCM?** EPAY has always been outstanding with the best engineers that always make sure we are satisfied. Customizations and 24/7 support have been the best I've everseen **What do you dislike about EPAY HCM?** Nothing at all honestly, it's all been great **What problems is EPAY HCM solving and how is that benefiting you?** Payroll and timekeeping ### 42. \New hire **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about EPAY HCM?** How fast they resolve the issue to immediately have you back on track ! **What do you dislike about EPAY HCM?** Nothing everything run good, and esy to maintain **What problems is EPAY HCM solving and how is that benefiting you?** Some of the problems will be when i type in an error but reaching out to epay to fix the error gets me back where i need to be in a timely matter. ### 43. Password Reset & Account Validation **Rating:** 4.5/5.0 stars **Reviewed by:** Ron J. | Biomedical Director II, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2021 **What do you like best about EPAY HCM?** The most helpful component of EPAY HCM is the accuracy of the program and the security validation protocols **What do you dislike about EPAY HCM?** As counterintuitive as it may seem, the most disliked component of my experience was clearing the security process. Once completed, I was 99.9% confident that EPAY HCM was protecting my information! **What problems is EPAY HCM solving and how is that benefiting you?** My dashboard provides a broad range of information. Payroll, timecards as well as financial data are readily available for review. ### 44. Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin N. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about EPAY HCM?** I like their prompt response to questions. **What do you dislike about EPAY HCM?** Everything about EPAY HCM is just wonderful **What problems is EPAY HCM solving and how is that benefiting you?** Employees punches were not registering on my laptop and EPAY customer service representative guided me through to have it fixed. It was an awesome experience. ### 45. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Christina J. | District Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2021 **What do you like best about EPAY HCM?** The patience of the representative helping me was inspiring. I am not tech-savvy, so it took additional time (a lot!) to resolve my issue. They never once sounded frustrated, they treated me with the utmost respect. **What do you dislike about EPAY HCM?** Nothing! I have called several times and always received excellent service. **What problems is EPAY HCM solving and how is that benefiting you?** Syncing, WiFi connection, malfunctioning time clock, and fingerprint/facial recognition issues. ### 46. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about EPAY HCM?** Very easy and clear to use. It is easy to understand your system. Great customer service. I like that the data can be transferred to excel; it makes reading data easy. **What do you dislike about EPAY HCM?** I have not had any issues with your system. It is very easy to understand. Everything works well. Nothing needs improvement in my opinion. Thank you very much... **What problems is EPAY HCM solving and how is that benefiting you?** I am completing payroll for the company that I work for; that way, all our employees can be paid. This makes me more productive and helps with tracking everyone's time and hours worked. ### 47. Evs manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about EPAY HCM?** Able to find out what my wages,benefits how much is being taken. **What do you dislike about EPAY HCM?** Nothing missing but trying to get vacation time build up **Recommendations to others considering EPAY HCM:** It's a good help to you **What problems is EPAY HCM solving and how is that benefiting you?** I realizing my benefits are not very high and less coming out my check ### 48. Epay is a quick and easy way to clock in and out of work from my own laptop. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about EPAY HCM?** Epay is an easy way to clock in and out from home **What do you dislike about EPAY HCM?** Epay doesn't have any downsides that I am aware of **Recommendations to others considering EPAY HCM:** Great product to use! **What problems is EPAY HCM solving and how is that benefiting you?** This helps employees be able to clock in and out when working from home and also view our punches. ### 49. GREAT service!! **Rating:** 5.0/5.0 stars **Reviewed by:** chris k. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2021 **What do you like best about EPAY HCM?** Crystal was Amazing, when I told her I was locked out of Epay and needed to finish my payroll ( which I had to finish that day) she first said, " I'm so sorry you're having trouble but I can DEFINITELY help you with this. that was SO comforting! it turns out I wasn't getting the 1 time password because I typed in the wrong email addy..lol then all of a sudden the call got dropped, and before I could even call back, she was calling ME!...I have been a Housekeeping Manager at major Hotels for the last 20 years, and I know first hand that if something is wrong in any service orientated business a customer will want to speak with the Manager, BUT....BUT when there is Great service nobody takes the time to give that person who showed she cares....her due credit!...Not me!....so....Crystal thank you for doing an amazing job and I hope this survey makes it to your boss to show them how valuable you are to your company! **What do you dislike about EPAY HCM?** there was nothing at all wrong, she was literally perfect. **What problems is EPAY HCM solving and how is that benefiting you?** it is a GREAT program!, it is how we manage our time sheets, and it is really simple to navigate around. a great business tool! ### 50. Fast and efficient service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about EPAY HCM?** Easy to use and train others to use. Staff and support are always great. Clear communication! **What do you dislike about EPAY HCM?** No dislikes to report used for last 8 years. **What problems is EPAY HCM solving and how is that benefiting you?** Organization. Information on Epay is always easy to access. ## EPAY HCM Discussions - [How can I add a punch for someone who didn't take their lunch or if someone worked OT?](https://www.g2.com/discussions/14708-how-can-i-add-a-punch-for-someone-who-didn-t-take-their-lunch-or-if-someone-worked-ot) - 2 comments, 2 upvotes - [Sometimes EPAY and Blueforce aren't responsive with one another. What causes the interruption?](https://www.g2.com/discussions/14321-sometimes-epay-and-blueforce-aren-t-responsive-with-one-another-what-causes-the-interruption) - 1 comment, 2 upvotes - [View EPAY HCM pricing details and edition comparison](https://www.g2.com/products/epay-hcm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+10%3A04%3A42+-0500&secure%5Bsession_id%5D=f37ca621-b8fb-4a57-bcb1-f31e909aaff6&secure%5Btoken%5D=883b727a849d6632e8dad15f3f4cc48ed063c8503a3c50fb2b74a40499295c03&format=llm_user) ## EPAY HCM Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Team Communication ## Top EPAY HCM Alternatives - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - 4.2/5.0 (4,116 reviews) - [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) - 4.4/5.0 (2,366 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,230 reviews)