# EPAY HCM Reviews **Vendor:** Vensure Employer Solutions **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.7/5.0 **Total Reviews:** 160 ## About EPAY HCM EPAY Systems seamless human capital management solution will ease the HR burden right off your shoulders, while reducing your admin costs and—this is important—helping you get more from your workforce. Our unified suite of HCM technology and professional services streamline your HR processes. They include: -Recruiting and applicant tracking -Onboarding -Human resource management -Benefits administration -Time and attendance -Payroll and tax management -ACA compliance -COBRA benefits administration Together, our human capital management solutions will help you simplify workflows, cut your labor expenses, improve labor compliance, and manage your people more effectively. Our powerful time and labor management application elevates our entire unified human capital management solution. Beyond capturing time and attendance, we provide you with real-time visibility into labor hours and dollars, which allows you to manage your workforce in ways you didn’t think possible. At EPAY, we take the time to understand your business needs, so we can provide you with the best possible service. And we back it up with free, round-the-clock customer support. Our HCM system is easy to use, so your staff may not need help very often. But we’ll be close by when they do. ## EPAY HCM Reviews ### 1. Simple, lightweight, convenient **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about EPAY HCM?** ePay is easy to use, the first screen I encounter after logging in has everything I need on a daily basis, I can find and verify my time punches with the menu, and I like the flexibility of using the website or the mobile app to log my time clock punches. **What do you dislike about EPAY HCM?** ePay did experience a few bugs (unable to select facility or task a handful of times, got a system error and couldn't clock in), no system is perfect or is up all the time, but being able to use the mobile app helped bridge the gap when the web client wasn't working for me. EDIT: I was also offered a gift card to leave this review, and they didn't make good on that, so now I've gone back and knocked a few points off my review. Being deceptive by dangling a carrot only to yank it away doesn't win you any points. **What problems is EPAY HCM solving and how is that benefiting you?** ePay makes it simple to manage my time punches and I don't have to use a fingerprint scanner or a keypad, my computer remembers my password for me, and it takes me less than 15 seconds to log in and do my daily time punches. ### 2. Love Them, or Lose Them **Rating:** 5.0/5.0 stars **Reviewed by:** Wilma C. | Training Center Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about EPAY HCM?** My educational background is in Customer Relationship Management, therefore, my focus is always on acquiring, nurturing, and retaining customers to encourage brand loyalty. As a CRM professional, I recognize quality customer service when I see it, and know immediately when I am not receiving it. What I like best about EPay is the overall customer service experience. The system itself is very user-friendly, but on occasions when I have encountered problems, most of my own doing, and had to contact customer service, I have found Epay representatives to be very courteous, patient and results-oriented from beginning to end. This is very important to organizational behavior because the way customers are treated determines whether the company will keep them as customers, or lose them to a competitor. Oftentimes when dealing with customer service /technical support representatives, they make you feel like you are wasting their time. I like to say that they make you feel like you are the "Village Idiot". You know the ones that I'm talking about. You can hear them sighing, and seemingly gasping for air in the background. I have never had this or any other type of bad experience with EPAY. And when all is said and done and the problem is resolved, I am all the wiser because I learned something new. **What do you dislike about EPAY HCM?** Over the years, I have worked on various payroll systems including the big "A", and I can honestly say that I have not found any feature of EPay HCMthat I dislike. Any challenges that I have faced were because of something that I didn't do, i.e., reading and comprehending the instructions before pressing the keys. **What problems is EPAY HCM solving and how is that benefiting you?** I find the Time Sheet Punches, Time Sheet Details, and Mass Upload PTO to be the most benefical because they are the most frequently used at the facilities. By using these pages, the entire payroll process is simplified. I can verify, balance and reconcile hours within a matter of minutes. The myriad of charts, graphs and reports open up to reveal at-a-glance data that is readily available for in-house or corporate reporting. And while I do not have to use every feature of EPay HCM, the system is designed to be accessible to and address the analytical needs of management throughout the HCSG organization to track over 45,000 employees working at 5,000 facilities in 48 states, almost instantaneously. ### 3. Get On-Top of Your Hours Worked **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about EPAY HCM?** I like how easy and straight forward EPAY is to use, both on the mobile app and the website. One of the best things is the quick login time and easy-to-navigate app. **What do you dislike about EPAY HCM?** Some things I dislike about the app is that it's not formatted to fit the design and resolution of an iPhone 12 Pro Max, which makes it look outdated. I would like to see improvements in the UI design. **What problems is EPAY HCM solving and how is that benefiting you?** EPAY is helping me and my colleagues keep track of our hours work and help us assure that we're getting compensated for the hours we work past and before our default scheduled shifts. ### 4. Very easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about EPAY HCM?** The system is easy to learn and easy to. Employees have no problem loging in and tracking their time. It is easy to look up employee information, track hours and adjust times as needed. Employees of all ages and backgrounds have seemed to learn the system quickly. Very rarly is there a problem with an employee clocking in or trying to access their paystubs. The system is easy to use and easy to navigate. It seems like everything is spelled out. Its easy to clock in for the stsart of the shift and clock in and out for meal breaks. Looking up pay history and making changes to taxes or employee information is pretty simple as well. Compared to other platforms, Epay seems pretty simple to get use to and input information or make changes. The more you work with it the easier it gets. I use it on a daily basis for time keeping and have no complains this far. The fact that the system could be downloaded onto an employees phone to allow them to clock in and out from their phone adds convience to the user. **What do you dislike about EPAY HCM?** There's not a whole lot at this time that I would disagree with. The system works great for what Atalian uses it for. There are times that the system may slow down but I'm sure that is due to our internet connection. At times employees forget their user name or password and that could cause some confusion. As far as anything goes involving Epay there are no major concerns. My only problem, with the system, is the limitations of my company. Not being able to see full details is an inconvenience at times. **What problems is EPAY HCM solving and how is that benefiting you?** Nothing that I can think of off the top of my head. Again the system works great. Employees don't seem to have any trouble with clocking in or out and accessing their pay history. Contacting epay is easy and customer service is really quick to respond to any issues. The communication is effective. Epay walks you through any problem that you are issuing. ### 5. EPAY HCM customer service is excellent and I would recommend to friends and colleagues any day! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about EPAY HCM?** I love that if I ever get caught up with issues while running payroll, the customer service team is always swift to respond and help. Also, when the team resolves problems, the follow-up email makes me even more satisfied with the service. **What do you dislike about EPAY HCM?** Like every system, there can be issues, but the most important is how the case is resolved. Overall, there has been no terrible dissatisfaction as the service has been excellent. **What problems is EPAY HCM solving and how is that benefiting you?** EPAY HCM takes payroll burden from employers and even goes further in helping to take care of tax-related concerns. EPAY HCM enables the computation of employees' net pay by calculating all deductions, benefits and reimbursements. ### 6. Going the extra mile **Rating:** 5.0/5.0 stars **Reviewed by:** Kate M. | Features editor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about EPAY HCM?** The customer representative I spoke to was very helpful. My problem wasn't one that could be resolved -- my company no longer used the support system, unbeknownst to me -- but the representative told me what next steps I could take and took time to make sure I received the correct information though we realized by then that I wasn't actually still a customer, technically speaking. **What do you dislike about EPAY HCM?** I don't use the system often enough to have a negative comment to leave. **What problems is EPAY HCM solving and how is that benefiting you?** I use the system to reset a password if the normal, automated route of doing so is not working for some reason. (for instance, in my situation, I had forgotten the old password) ### 7. Managing Schedules Inquiry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about EPAY HCM?** The Epay system allows me to track and identify employee attendance issues quickly. I am now learning how to create a Master Schedule within the website to track problem areas with OT. **What do you dislike about EPAY HCM?** The only issue I ran into utilizing this tool is the inability to delete schedules no longer being used. For example, I created a TEST schedule during my practice and am unable to delete it. **What problems is EPAY HCM solving and how is that benefiting you?** The only inquiry I had was answered during my call. Having my questions answered and being shown step-by-step how to create my errors was beneficial because it helped me save time. ### 8. Superb customer support and service **Rating:** 5.0/5.0 stars **Reviewed by:** Frank K. | Account Coordinator Southwest Region, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about EPAY HCM?** EPAY is bar none the best support system! With 24/7 service! I've had several issues over the years of using them and they surpass my expectations every time! I highly recommend using them for all your needs. **What do you dislike about EPAY HCM?** I haven't had a negative experience so I can't tell you anything I dislike about them! **What problems is EPAY HCM solving and how is that benefiting you?** When I get stuck or encountered a glitch they've always been there for me. ### 9. Password Reset-my account. A very professional colleague was able to assist me in a very short time **Rating:** 4.0/5.0 stars **Reviewed by:** SCOTT B. | Resident Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about EPAY HCM?** The service was restored very fast and was able to return to work quickly. **What do you dislike about EPAY HCM?** Everything was satisfactory and time efficient. VERY professional. **What problems is EPAY HCM solving and how is that benefiting you?** It was a password reset - and was handled fast and effectively ### 10. Pleasent friendly and kind **Rating:** 5.0/5.0 stars **Reviewed by:** thomas d. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about EPAY HCM?** i have found out if you work with the time clock it is alot better the experience i had with the person helping me fix the issue had far more knowledge than i expected it was very nice he was very good to work with **What do you dislike about EPAY HCM?** you always have to use the same fingerprint **What problems is EPAY HCM solving and how is that benefiting you?** just putting me back in the system ## EPAY HCM Discussions - [How can I add a punch for someone who didn't take their lunch or if someone worked OT?](https://www.g2.com/discussions/14708-how-can-i-add-a-punch-for-someone-who-didn-t-take-their-lunch-or-if-someone-worked-ot) - 2 comments, 2 upvotes - [Sometimes EPAY and Blueforce aren't responsive with one another. What causes the interruption?](https://www.g2.com/discussions/14321-sometimes-epay-and-blueforce-aren-t-responsive-with-one-another-what-causes-the-interruption) - 1 comment, 2 upvotes - [View EPAY HCM pricing details and edition comparison](https://www.g2.com/products/epay-hcm/reviews/epay-hcm-review-4238554?section=pricing&secure%5Bexpires_at%5D=2026-05-16+02%3A19%3A40+-0500&secure%5Bsession_id%5D=4c46854b-4f59-407b-9d83-b715c9de2f71&secure%5Btoken%5D=38a8dbca72353852a43c0742247e3271631d332e3571baa87827bf683ab0d938&format=llm_user) ## EPAY HCM Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Team Communication ## Top EPAY HCM Alternatives - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - 4.2/5.0 (4,095 reviews) - [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) - 4.4/5.0 (2,332 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,221 reviews)