The idea of our HR and payroll being under one roof. Review collected by and hosted on G2.com.
I am a small business owner who used Vensure HR for just over one year, and this has been the most disappointing vendor experience in my 10 years in business. During our time with Vensure, we experienced multiple serious payroll failures, including two missed payrolls despite meeting submission deadlines. I was forced to issue paper checks and reimburse employees for late fees when automatic payments overdrafted their accounts. In another instance, payroll was withdrawn three times in one day, including wire fees. It took multiple business days to recover the excess funds. There were also ongoing communication breakdowns and unresolved benefits-related issues. These problems were documented, repeatedly raised, and well known internally, yet they continued. As a result, we lost trust in Vensure’s ability to reliably manage payroll, a core PEO responsibility.
Due to these failures, we transitioned away and provided written notice on December 11 to terminate December 31. Despite multiple follow-ups from myself and my Practice Manager, Vensure did not respond until December 18, even though several messages were time-sensitive.
Most concerning, on Christmas Eve, just two business days before our final payroll, I was notified for the first time of a $2,500 early termination fee, never disclosed during our transition (only buried in fine print of the contract signed a year+ prior). I was not given the option to adjust our end date. Instead, $2,995 was withdrawn from my account without discussion, $495 more than the contract’s stated maximum. This amount, along with funds owed for benefits calculation errors, has still not been returned.
This has been the worst customer experience I’ve had to date. I share this so other business owners can make informed decisions when choosing a payroll and HR partner. Review collected by and hosted on G2.com.
Hi Summer,
Thank you for sharing your experience. We sincerely regret the challenges you faced during your time with VensureHR, especially the payroll disruptions and communication issues that understandably impacted your trust in us. Your feedback is taken seriously, as we know how critical reliable payroll and benefits services are to your business and your team.
Since your transition, we’ve been committed to working closely with you to address and resolve all outstanding concerns. We have credited the early termination fee and identified additional benefits-related funds owed to you and your employees. Our accounting team is ensuring these credits are processed promptly in one transaction to make this as smooth as possible.
We appreciate your patience and the opportunity to make things right. Your experience highlights areas where we must improve, and we are dedicated to learning from this to better serve all our clients. If there is anything further we can do to support you during this time, please don’t hesitate to reach out.
Thank you again for your honest partnership. We wish you and Summer Aesthetics continued success.
Warm regards,
The VensureHR Team
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
