# Best Field Service Management Software - Page 3

## How Many Field Service Management Software Products Does G2 Track?

**Total Products under this Category:** 848

### Category Stats (Jul 2026)

- **Average Rating:** 4.41/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** fieldd (+41.19%) - Among all products in this category, fieldd recorded the largest rating increase compared to last month

_Last updated: July 21, 2026_

## How Does G2 Rank Field Service Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 29,200+ Authentic Reviews
- 848+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Field Service Management Software
 ![G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/field-service-management/grids.png?focus%5B%5D=25952&focus%5B%5D=5422&focus%5B%5D=55257&focus%5B%5D=41285&focus%5B%5D=20433&focus%5B%5D=23672&focus%5B%5D=2732&focus%5B%5D=14037)

Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), Jobber, ServiceNow Field Service Management, Field Nation, Connecteam, Jotform, SAP Field Service Management, and Housecall Pro.

Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=jobber&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=field-nation&focus%5B%5D=connecteam&focus%5B%5D=jotform&focus%5B%5D=sap-field-service-management&focus%5B%5D=housecall-pro)

**Sponsored**

### eWorkOrders CMMS

eWorkOrders CMMS is a powerful, affordable, and web-based Computerized Maintenance Management System (CMMS) that helps organizations streamline work orders, preventive maintenance, and asset management. Designed for maintenance teams of all sizes, eWorkOrders makes it simple to track assets, manage inventory, schedule maintenance, and generate detailed reports—all from any device, anywhere. Key features include: • Work Order Management – create, assign, and track tasks efficiently. • Preventive Maintenance (PMs) – plan and automate maintenance schedules. • Asset & Inventory Management – keep assets and spare parts organized. • Employee & Service Management – manage staff, contractors, and service requests. • Documentation & Meter Tracking – record vital maintenance data and readings. • GIS Tracking & Scheduling – optimize operations across multiple locations. • AI Assistant with Automatic Assignments, PM Recommendations, Work Orders Assist, Reporting & Help Assistant. No software installation or hardware purchase required. Upgrades and technical support are included, so you can be up and running in a single day. Discover why eWorkOrders is consistently one of the highest-rated CMMS solutions. Request a live demo today by calling us at 888-333-4617 and learn how it can reduce downtime, improve compliance, and enhance asset reliability

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=25&secure%5Bchosen_at%5D=2026-07-28T04%3A33%3A49Z&secure%5Bdisplayable_resource_id%5D=431&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=431&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=11966&secure%5Bresource_id%5D=25&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffield-service-management%3Fpage%3D3&secure%5Btoken%5D=89208c90245876391a4b701192b4b02f793b52ea5ce8567425dd30b2cb1d0728&secure%5Burl%5D=https%3A%2F%2Feworkorders.com%2FLandingPages.asp&secure%5Burl_type%5D=product_website)

### [Corrigo](https://www.g2.com/products/corrigo/reviews)

The World's Most Intelligent Facilities Run on Corrigo CMMS. Corrigo is the world's most powerful and proven CMMS solution. Corrigo helps Facility Managers move from the chaos of high-volume, reactive facilities maintenance to strategic preventive maintenance. Whether it's Work Order Management, Asset Management, or Service Provider Management, Corrigo turns facilities from cost centers into value drivers. Corrigo is deployed across 1 million properties in over 160 countries, processing 23M+ work orders annually, representing $8.5B in transactional spend. Corrigo connects facility managers to a private network of more than 70K+ service provider connections in network to ensure quality service that's delivered on-time and on-budget. Corrigo’s promise to the market is to transform facilities management from reactive maintenance to strategic, data-driven operations. Corrigo offers: • Industry-specific best practice templates • Scalable, configurable AI-enabled workflows • Mobile-first, analytics-driven decisioning • Robust system integrations creating the ultimate single pane of glass for FM • Managed services & asset tagging delivering complete visibility and data-driven decisions Corrigo empowers businesses to transform their facility operations with: • Proactive maintenance automation that prevents costly breakdowns and extends asset life • Real-time mobile connectivity for seamless team, technician, and vendor communication • Smart task routing that matches technician skills to jobs for maximum efficiency • Performance-driven dispatch with built-in SLA tracking and compliance monitoring • Streamlined financial management through integrated invoicing and warranty tracking Corrigo transforms facilities management from reactive firefighting into strategic asset optimization. Advanced analytics turn your operational data into actionable insights that cut costs, extend asset life, and improve performance across your entire portfolio. Predictive intelligence identifies maintenance issues before they become expensive problems, while real-time dashboards give you the visibility to make data-driven decisions that directly impact your bottom line. Complete mobile functionality ensures your team stays connected whether in boardrooms or boiler rooms. Seamless integrations eliminate data silos, creating a unified platform that works with your existing technology stack.

**Average Rating:** 4.5/5.0

**Total Reviews:** 136

#### How Do G2 Users Rate Corrigo?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Roles:** 8.4/10 (Category avg: 8.6/10)
- **Analytics:** 7.3/10 (Category avg: 8.4/10)
- **Location:** 7.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Corrigo?

- **Seller:** [Jones Lang Lasalle, IP](https://www.g2.com/sellers/jones-lang-lasalle-ip)
- **Company Website:** https://www.us.jll.com
- **HQ Location:** Chicago, Illinois, United States
- **Twitter:** @JLLGTASubOffice
- **LinkedIn® Page:** https://www.linkedin.com/company/jll (100,540 employees on LinkedIn®)
- **Ownership:** NYSE: JLL

#### Who Uses This Product?

- **Who Uses This:** Facilities Manager
- **Top Industries:** Facilities Services, Restaurants
- **Company Size:** 43% Medium, 39% Large

#### What Do G2 Reviewers Say About Corrigo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Corrigo, finding it intuitive and simple to learn for daily operations.
- Users appreciate the **real-time work order tracking** with Corrigo, facilitating easy communication and streamlined processes.
- Users commend **quick and knowledgeable customer support** , enhancing their experience and facilitating effective facility management.
- Users value the **tracking efficiency** of Corrigo, which boosts asset management and informed decision-making throughout operations.
- Users appreciate the **user-friendly interface** of Corrigo, making it easy for all teams to utilize effectively.

##### Cons

- Users find the **interface unappealing** and experience navigation challenges due to disconnected features and limited editing options.
- Users face **customization difficulties** , as adjustments affect all sites and editing properties is limited.
- Users find the **learning curve steep** , often feeling overwhelmed despite long-term use and extensive capabilities of Corrigo.
- Users note a **lack of important features** in Corrigo, making the system less intuitive and challenging to customize.
- Users experience **poor customer support** from Corrigo, often facing escalated issues without effective resolutions from the staff.

#### What Are Recent G2 Reviews of Corrigo?

**["Streamlines Work Order Management, But Needs Better Filtering"](https://www.g2.com/survey_responses/corrigo-review-12994440)**

**Rating:** 5.0/5.0 stars

_— Andrew C._

[Read full review](https://www.g2.com/survey_responses/corrigo-review-12994440)

**["Efficiency and Reliability"](https://www.g2.com/survey_responses/corrigo-review-10900435)**

**Rating:** 5.0/5.0 stars

_— Daniel M._

[Read full review](https://www.g2.com/survey_responses/corrigo-review-10900435)

### [Repair-CRM](https://www.g2.com/products/repair-crm/reviews)

Our mission is to help small field service companies grow with a Modern Field Service Solution! Schedule & Dispatch technicians and track their progress with GPS. Affordable ($39 / month for 5 users), making it ideal for companies with 3-15 technicians. Cloud-based admin + Mobile Apps. Asset tracking, photos & signature capturing. Start your free trial (no credit card required)

**Average Rating:** 5.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Repair-CRM?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Roles:** 10.0/10 (Category avg: 8.6/10)
- **Analytics:** 10.0/10 (Category avg: 8.4/10)
- **Location:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Repair-CRM?

- **Seller:** [E-Software](https://www.g2.com/sellers/e-software)
- **Year Founded:** 2007
- **HQ Location:** Haryana
- **Twitter:** @Essitco1 (26 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/e-software-solutions (87 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 90% Small, 10% Medium

#### What Are Recent G2 Reviews of Repair-CRM?

**["Great for technicians in the field"](https://www.g2.com/survey_responses/repair-crm-review-3893417)**

**Rating:** 5.0/5.0 stars

_— Norbert E._

[Read full review](https://www.g2.com/survey_responses/repair-crm-review-3893417)

**["Perfect for small Pest Control companies"](https://www.g2.com/survey_responses/repair-crm-review-3829234)**

**Rating:** 5.0/5.0 stars

_— Tamás L._

[Read full review](https://www.g2.com/survey_responses/repair-crm-review-3829234)

### [Knowify](https://www.g2.com/products/knowify/reviews)

\*\*NEW\*\* - Knowify now connects directly to AI platforms like Claude and ChatGPT. No generic AI advice. No reports to build. No analyst to hire. Just the insights you need to grow with confidence. ✅ “What jobs need my attention this week?” ✅ “What’s my WIP this month?” ✅ “Who’s making me the most money on commercial work?” Every job. Every number. Everything that drives profitability. Any question you’ve every had about your business. Now all you have to do is ask. ------------------------------------------------- Knowify is job management software built for trade contractors. Founded in New York City, with team members across the U.S. and Canada, Knowify supports growing subcontractors with teams ranging from 2 to 200. The platform is trusted by contractors across trades like electrical, plumbing, HVAC, drywall, and remodeling. Knowify brings estimating, job costing, scheduling, time tracking, and invoicing together in one platform. It supports construction-specific workflows including AIA billing, change orders, certified payroll, and prevailing wage tracking. Mobile tools keep field teams connected to the office, and everything stays in sync with QuickBooks Online, QuickBooks Payroll, QuickBooks time, QuickBooks Payments, and Intuit Enterprise Suite through a best-in-class two-way integration. Knowify helps contractors stay organized, on schedule, and profitable. With real-time visibility into costs and progress, contractors can manage every job more efficiently and make confident financial decisions. Knowify replaces spreadsheets and disconnected tools with one system built to support growing construction businesses. Most importantly - our fully U.S.-based support team is full of real people ready to talk and help you solve the challenges in your business. We're proud partners of the trades - and proud of our commitment to top quality software and service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 101

#### How Do G2 Users Rate Knowify?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Roles:** 6.2/10 (Category avg: 8.6/10)
- **Analytics:** 7.5/10 (Category avg: 8.4/10)
- **Location:** 7.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Knowify?

- **Seller:** [Knowify](https://www.g2.com/sellers/knowify)
- **Company Website:** https://www.knowify.com
- **Year Founded:** 2012
- **HQ Location:** New York, NY
- **Twitter:** @knowify (970 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/knowify-llc (51 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Construction
- **Company Size:** 85% Small, 12% Medium

#### What Do G2 Reviewers Say About Knowify?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of Knowify, making navigation intuitive and enhancing overall efficiency.
- Users praise the **superior customer support** of Knowify, highlighting responsiveness and effective one-on-one trainings.
- Users appreciate the **seamless data management** of Knowify, enhancing efficiency and integration across platforms.
- Users appreciate the **efficient improvements** in Knowify, enhancing business management with robust features and seamless integrations.
- Users value the **user-friendly interface and exceptional customer service** provided by Knowify, enhancing their overall experience.

##### Cons

- Users note the **improvement needed** in commission calculations and service reports for better invoicing support.
- Users find the **missing features** in Knowify limit functionality, particularly with contract job management and client communication.
- Users face **access limitations** , complicating clock-in processes and restricting essential functions for staff efficiency.
- Users struggle with **invoicing issues** , including tax discrepancies and a lack of customization in templates and proposal revisions.
- Users express frustration with **limited customization** in Knowify, especially regarding reporting and invoicing features.

#### What Are Recent G2 Reviews of Knowify?

**["Knowify is a Game-Changer!"](https://www.g2.com/survey_responses/knowify-review-9093333)**

**Rating:** 5.0/5.0 stars

_— Sully S._

[Read full review](https://www.g2.com/survey_responses/knowify-review-9093333)

**["Knowify Covers All the Bases with Straightforward Workflows and Phenomenal Support"](https://www.g2.com/survey_responses/knowify-review-13169989)**

**Rating:** 4.5/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/knowify-review-13169989)

### [Zoho FSM](https://www.g2.com/products/zoho-fsm/reviews)

Zoho FSM is Zoho’s latest offering for service businesses. It is a field service management platform that automates the entire spectrum of field operations. It lets you streamline operations, smoothen scheduling, improve productivity on the field, and simplify invoicing and payments. Customers in Electrical, Plumbing, HVAC, Solar Power Services, Home Services, Roofing, Pool Services, Security System Management, Elevator Services, Telecommunication, Healthcare, Construction, Landscaping, Property Maintenance, Lawn Care, Locksmiths, Custom home building, Handyman, Carpet Cleaning, Painting, Remodelling, Garage Door Services, Flooring, Locksmith Services, Appliance Repairs, Carpentry, Fence Services, Pest Control, Restoration, Spa Services, Tiling, Well Water Services, Alarm Services are currently using Zoho FSM for their business! Sign up now to start your 15-day free trial. - Handle field operations without switching between apps. Zoho FSM is a single platform for work order management, scheduling and dispatching, workforce management, and invoicing. - Pave the way for effective communication and collaboration. Zoho FSM is a mobile application that helps field agents stay connected to the office and enables sharing notes and images. - Manage sizable teams and improve productivity. Zoho FSM supports a multi-user environment with unique user profiles. Get complete user details including their skills, territories, trip logs, and time-offs. - Digitize back-end operations. Zoho FSM eases asset management, scheduled maintenance, billing, inventory tracking, and reporting - Connect with other apps that are key to your business. Integrate with Zoho Books, Zoho CRM, Zoho Invoice, Zoho Inventory, and a host of third-party applications. - Deliver a memorable customer experience with automated notifications, knowledgeable field agents, detailed service reports, and multiple payment gateways. - Minimize costs by improving efficiency in the office and at the job site. Increase first-time fix rates with structure and processes. - Move seamlessly from requests to estimates to work orders in Zoho FSM. Schedule service appointments and assign them to the right field agent on the Dispatch Console. Use the map view to locate them in real-time. Create maintenance plans for periodic maintenance services. - Empower field agents with the Zoho FSM mobile app (Available on iOS and Android devices) Give them easy access to data, allow collaboration through notes and photos, and enable generating service reports, invoices, and follow-up work orders. Manage your multi-dimensional workforce in a multi-user environment. Allot distinct user profiles, add details of skills and territories, and get their trip logs and time-off data. Beyond this, you can handle billing and payments, asset management, inventory management, and reporting. Integrate Zoho FSM with other Zoho and third-party applications to improve its functionality. To know more: https://www.zoho.com/fsm/plan-comparison.html

**Average Rating:** 4.3/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Zoho FSM?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Roles:** 9.6/10 (Category avg: 8.6/10)
- **Analytics:** 9.3/10 (Category avg: 8.4/10)
- **Location:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zoho FSM?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,880 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Company Size:** 60% Small, 30% Large

#### What Do G2 Reviewers Say About Zoho FSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** in Zoho FSM, enjoying seamless navigation and integration with other Zoho applications.
- Users value the **easy integration** of Zoho FSM with other Zoho applications, enhancing workflow efficiency and accessibility.
- Users appreciate the **good customer support** and positive staff behavior provided by Zoho FSM.
- Users value the **easy access** provided by Zoho FSM, allowing seamless integration with other Zoho applications.
- Users find Zoho FSM's **easy creation** of invoices outstanding, ensuring nothing is overlooked after work completion.

##### Cons

- Users face **customization difficulties** with Zoho FSM, finding it rigid and challenging to implement features effectively.
- Users express frustration with **feature limitations** , particularly regarding customization, attachment notes, and module builder restrictions.
- Users find the **poor design** of Zoho FSM to be boxy and clunky compared to other Zoho products.
- Users feel that **improvements are needed** in attachment notes, documentation, and the module builder for better usability.
- Users find the **learning curve steep** due to documentation issues and restrictions in module customization.

#### What Are Recent G2 Reviews of Zoho FSM?

**["Highly Capable, Customizable Field Service Management with Flexible Endpoints"](https://www.g2.com/survey_responses/zoho-fsm-review-12620443)**

**Rating:** 4.5/5.0 stars

_— John W._

[Read full review](https://www.g2.com/survey_responses/zoho-fsm-review-12620443)

**["Great app"](https://www.g2.com/survey_responses/zoho-fsm-review-11968937)**

**Rating:** 5.0/5.0 stars

_— Verified User in Facilities Services_

[Read full review](https://www.g2.com/survey_responses/zoho-fsm-review-11968937)

### [Resco – Mobility & Productivity](https://www.g2.com/products/resco-mobility-productivity/reviews)

Resco helps the world work better outside the office by making it simple to build complex mobile experiences for frontline workers. The company’s low-code tools and solutions enable organizations to build and deploy enterprise-level business apps quickly and easily. These solutions allow mobile workers to access or capture data on the go, using any mobile device, even when offline. Field teams can tackle field service, mobile sales, data collection, or any other frontline scenario while delivering valuable data back to the office. With full offline functionality, a no-code/low-code development platform, and native integration with Microsoft Dynamics 365, Power Platform, or Salesforce, Resco empowers organizations worldwide to tackle the most demanding mobile challenges faced by frontline workers. Over 800 enterprise and corporate companies from segments like utilities, retail, energy, oil & gas, manufacturing, telecommunications, transportation & logistics, or NGOs rely on Resco to simplify their frontline operations, improve efficiency, and reduce paperwork.

**Average Rating:** 4.5/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Resco – Mobility & Productivity?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Roles:** 8.7/10 (Category avg: 8.6/10)
- **Analytics:** 8.4/10 (Category avg: 8.4/10)
- **Location:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Resco – Mobility & Productivity?

- **Seller:** [Resco.net](https://www.g2.com/sellers/resco-net)
- **Company Website:** https://www.resco.net
- **Year Founded:** 1999
- **HQ Location:** Bratislava, Slovakia
- **Twitter:** @Resco\_net (1,429 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/resco-net?trk=top\_nav\_home (144 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 47% Medium, 34% Small

#### What Do G2 Reviewers Say About Resco – Mobility & Productivity?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Resco, enhancing productivity and facilitating seamless collaboration across devices.
- Users value Resco's **seamless integrations** with Microsoft Dynamics, enhancing teamwork and productivity across multiple devices.
- Users value the **efficiency and versatility** of Resco, enhancing productivity and streamlining tasks across various devices.
- Users highlight the **implementation ease** of Resco, enjoying seamless integration and intuitive use across platforms.
- Users value the **offline access** of Resco, enhancing productivity in low connectivity areas and during fieldwork.

##### Cons

- Users feel the **missing features** in Resco limit its effectiveness for specific workflows and syncing challenges persist.
- Users report **syncing issues** with Resco – Mobility & Productivity, experiencing slower times that hinder functionality.
- Users experience **sync issues** with Resco, as slower times can hinder productivity and affect workflow efficiency.
- Users report **syncing issues** with the Resco remote app, affecting the efficiency of specific workflows.
- Users experience **call issues** with Resco, especially concerning syncing problems that disrupt workflow and efficiency.

#### What Are Recent G2 Reviews of Resco – Mobility & Productivity?

**["Robust and Client-Focused solution"](https://www.g2.com/survey_responses/resco-mobility-productivity-review-11851670)**

**Rating:** 4.5/5.0 stars

_— Pieter M._

[Read full review](https://www.g2.com/survey_responses/resco-mobility-productivity-review-11851670)

**["Versatile CRM for Seamless Departmental Collaboration"](https://www.g2.com/survey_responses/resco-mobility-productivity-review-12020635)**

**Rating:** 4.0/5.0 stars

_— Preben Lysa H._

[Read full review](https://www.g2.com/survey_responses/resco-mobility-productivity-review-12020635)

### [BuildOps](https://www.g2.com/products/buildops/reviews)

BuildOps is an all-in-one operations platform for commercial MEP contractors—HVAC, mechanical, refrigeration, electrical, and plumbing—bringing dispatch, estimating, invoicing, service, projects, and reporting into one system. A single source of truth unifies office and field data, metrics, and work history. Projects flow seamlessly into service: as-built equipment becomes asset records that power service agreements, scheduling, dispatch, billing, and documentation. Smarter scheduling comes from a live planning board with technician skills, certifications, location, and availability—plus intelligent recommendations and drag-and-drop dispatch to handle emergencies, multi-day work, and long-term planning. Field teams stay audit-ready with photos, videos, and PDFs attached directly to quotes, invoices, and assets, while automated workflows keep work orders, customer data, and billing in sync across project and service. The result: predictable maintenance, stronger recurring revenue, protected margins, and a end-to-end support from the building phase to ongoing service.

**Average Rating:** 4.2/5.0

**Total Reviews:** 69

#### How Do G2 Users Rate BuildOps?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Roles:** 7.3/10 (Category avg: 8.6/10)
- **Analytics:** 7.8/10 (Category avg: 8.4/10)
- **Location:** 7.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind BuildOps?

- **Seller:** [BuildOps](https://www.g2.com/sellers/buildops)
- **Company Website:** https://buildops.com/
- **Year Founded:** 2018
- **HQ Location:** Santa Monica, CA 90404, US
- **Twitter:** @GoBuildOps (502 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/buildops/ (648 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Construction
- **Company Size:** 48% Small, 41% Medium

#### What Do G2 Reviewers Say About BuildOps?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend BuildOps for its **ease of use** , significantly enhancing operational efficiency and field management.
- Users highlight the **extensive features** of BuildOps that enhance workflow and improve team efficiency significantly.
- Users appreciate the **top-notch customer support** from BuildOps, highlighting responsiveness and helpfulness in their service experience.
- Users appreciate the **centralization** of BuildOps, streamlining operations and enhancing team collaboration effectively.
- Users highlight BuildOps for its **user-friendly interface** , facilitating easy use for both office and field staff.

##### Cons

- Users note the **need for improvement** in the PO module and audit/version control to better serve their needs.
- Users criticize the **update issues** in BuildOps, citing unexpected changes and performance lags affecting their workflow.
- Users find the **learning curve steep** , as navigating the platform can be unintuitive and confusing for non-techs.
- Users find **limited features** in BuildOps, particularly in data inputs and integrations, hindering their business needs.
- Users express concerns about **limited customization** , particularly in data integration and flexibility for specific needs.

#### What Are Recent G2 Reviews of BuildOps?

**["Streamlined Procurement and Reliable Anywhere Access with Build Ops"](https://www.g2.com/survey_responses/buildops-review-12549866)**

**Rating:** 5.0/5.0 stars

_— ZACHARIAH B._

[Read full review](https://www.g2.com/survey_responses/buildops-review-12549866)

**["Build Ops Speeds Up Work Orders, Billing, and Workflow with Smooth Integrations"](https://www.g2.com/survey_responses/buildops-review-12874023)**

**Rating:** 5.0/5.0 stars

_— Zachariah B._

[Read full review](https://www.g2.com/survey_responses/buildops-review-12874023)

### [Nextbillion.ai](https://www.g2.com/products/nextbillion_ai/reviews)

Nextbillion.ai provides industry’s most powerful route planning APIs & SDKs. Our advanced route optimization engine enables product and tech leaders in large-scale logistics companies to solve multi-vehicle & multi-stop routing, scheduling and navigation problems Visit Website - https://nextbillion.ai Our versatile API building blocks can be customized to tackle a diverse range of use cases, providing a comprehensive solution for industries such as field services, last-mile delivery, on-demand services, and trucking. Key Features: 1. Optimize Routes & Schedules with 50+ Constraints 2. Reliable Schedules and Highly Accurate ETAs 3. Optimize Routes for Various Vehicle Profiles 4. Handle Unique Workflows With Ease 5. Leverage Your Historical Data With AI-Powered APIs What Makes Us Unique: At Nextbillion.ai, our differentiators set us apart in the realm of advanced routing and scheduling solutions. With a focus on technical expertise, our clients benefit from a team well-versed in the intricacies of the domain, delivering cutting-edge solutions that keep them ahead of the curve. Our commitment extends beyond technical prowess, offering a flexible pricing model that adapts to individual needs. Tailor the cost structure to align seamlessly with your business requirements and budget constraints, ensuring a personalized and cost-effective approach. Additionally, our commitment to customer success is underscored by exceptional support from our Solutions and Support team. Rely on us for assistance that goes beyond mere implementation, providing dedicated support throughout the entire process and beyond, ensuring a seamless and successful experience for our clients.

**Average Rating:** 4.7/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Nextbillion.ai?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Roles:** 8.3/10 (Category avg: 8.6/10)
- **Analytics:** 8.3/10 (Category avg: 8.4/10)
- **Location:** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Nextbillion.ai?

- **Seller:** [Nextbillion.ai](https://www.g2.com/sellers/nextbillion-ai)
- **Year Founded:** 2020
- **HQ Location:** Marina South, Singapore
- **Twitter:** @nextbillionai (331 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/nextbillion-ai (73 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Logistics and Supply Chain, Computer Software
- **Company Size:** 52% Small, 30% Medium

#### What Do G2 Reviewers Say About Nextbillion.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **outstanding customer support** of Nextbillion.ai, appreciating their quick and effective assistance.
- Users appreciate the **ease of use** of Nextbillion.ai, highlighting its intuitive APIs and excellent documentation for onboarding.
- Users commend the **Route Optimization API** from Nextbillion.ai for efficiently scheduling and reducing operational costs.
- Users appreciate the **affordable pricing** of Nextbillion.ai, which offers excellent value and extensive features even in the free tier.
- Users value the **easy-to-use API integration** that facilitates seamless scheduling and optimizes operations effectively.

##### Cons

- Users face **mapping issues** with the interface and geocoding APIs, though improvements are underway by the support team.
- Users point out the lack of **live chat support** , which can hinder timely assistance when issues arise.
- Users face challenges with the **complex interface** of Nextbillion.ai, which can hinder user experience.
- Users find the **cost and usage confusing** , seeking clearer information on the Nextbillion.ai website.
- Users find **feature limitations** in Nextbillion.ai, particularly the absence of important console capabilities like API quota management.

#### What Are Recent G2 Reviews of Nextbillion.ai?

**["Customer Support consultant"](https://www.g2.com/survey_responses/nextbillion-ai-review-10817909)**

**Rating:** 4.5/5.0 stars

_— Geeta S._

[Read full review](https://www.g2.com/survey_responses/nextbillion-ai-review-10817909)

**["Impressive Platform Capabilities"](https://www.g2.com/survey_responses/nextbillion-ai-review-12393012)**

**Rating:** 4.5/5.0 stars

_— David M._

[Read full review](https://www.g2.com/survey_responses/nextbillion-ai-review-12393012)

### [AT&T Field Management](https://www.g2.com/products/at-t-field-management/reviews)

AT&T Workforce Manager is a modular solution for managing mobile workforces.

**Average Rating:** 4.0/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate AT&T Field Management?

- **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind AT&T Field Management?

- **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc)
- **Year Founded:** 1876
- **HQ Location:** Dallas, TX
- **Twitter:** @ATT (876,351 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/att/ (190,948 employees on LinkedIn®)
- **Ownership:** NYSE: T

#### Who Uses This Product?

- **Company Size:** 53% Small, 40% Large

#### What Do G2 Reviewers Say About AT&T Field Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **global accessibility** of AT&T Field Management, making manpower management efficient from anywhere.
- Users appreciate the **confident and effective customer support** of AT&T Field Management, enhancing their troubleshooting experience.
- Users value the **customizability** of AT&T Field Management, enabling tailored dashboards and easy task allocation.
- Users value the **customization options** that facilitate personalized dashboards and workflows for optimized management.
- Users find the **ease of use** of AT&T Field Management enhances their workflow and simplifies task management.

##### Cons

- Users find the **interface not user-friendly** , leading to inefficiencies and complicating the overall experience with AT&T Field Management.
- Users experience **performance issues** with AT&T Field Management, leading to inefficiencies due to slow and unresponsive interface.
- Users find the **reporting tools complex and inadequate** , leading to a negative impact on overall performance and efficiency.
- Users find the **learning difficulty** due to the clunky interface frustrating and time-consuming for employees to master.
- Users express frustration over the **missing features** , noting the system feels outdated and hinders overall efficiency.

#### What Are Recent G2 Reviews of AT&T Field Management?

**["Good company to work on"](https://www.g2.com/survey_responses/at-t-field-management-review-9066028)**

**Rating:** 5.0/5.0 stars

_— Shiv Narayan M._

[Read full review](https://www.g2.com/survey_responses/at-t-field-management-review-9066028)

**["" Its great Cloud Base Asset & Man Power Management ""](https://www.g2.com/survey_responses/at-t-field-management-review-9114245)**

**Rating:** 5.0/5.0 stars

_— Gulzar P._

[Read full review](https://www.g2.com/survey_responses/at-t-field-management-review-9114245)

### [Field Force Tracker](https://www.g2.com/products/rapidsoft-systems-inc-field-force-tracker/reviews)

Field Force Tracker (Fieldforcetracker.com) is an award winning, very feature rich, comprehensive, enterprise-grade high quality yet easy to use Field Service Software used by thousands of businesses with nearly 15 years of development efforts behind it. It can automate all parts of a service business. It is used by thousands of service businesses such as HVAC, Electrical Contractors, Plumbing Services, Elevator Services, Fire Alarm and Security Services, Photo Copier Businesses, Appliance Repair, Office Equipment, Oil Equipment Maintenance and many more in 30+ countries to run their day to day field service and sales operations. It is offers very powerful iPhone and Android mobile applications for the field tech users. Mobile apps provide unparalleled abilities for Field Techs to complete and capture job information in the field with client signature, photos , payment integration, GPS locations, Time management and other advanced features. Field Force Tracker is cloud based Software. It will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets, Service Contracts, Time-sheets, Estimates, Invoices, Payments and Accounting entirely on-line. With Field Force Tracker, you can quickly schedule jobs, dispatch right employees, collect information about job completions, manage parts' inventory, and invoice for the services provided. It offers full onsite payment acceptance integration. Field Force Tracker offers "High-End" enterprise grade features to support even the largest deployments, it is highly affordable even for the smallest businesses. With Field Force Tracker, you can fully automate Customer Data, Job Scheduling, Inventory, Billing, Contracts, Timesheets and Invoicing. Field employees can use our feature rich, most advanced Mobile Apps to update job location, generate invoices, submit time-sheets or other field reports saving time and money for you! It supports features for large enterprises with service offices with multiple branches, multiple departments and automatic Intelligent rule based scheduling. The available programming interface (API) makes it easy to link our system with other systems and call center software. The system is highly scalable and flexible, making it a great choice for any size company whether you have one user or hundreds of users. We support small businesses with just a few users to the companies with hundreds of field employees using our smart scheduling, smart auto-job assignment, and data import capabilities. Some of the main features are: - Client Management - Dispatching & Scheduling of Field Personnel - Work order Management - Employee Location Tracking - Job Timesheets - Daily Clock in-Clock Out - Invoices - Quotes Management & Proposals - Inventory Management - Service Contracts - Warranty Management - Installed Client Assets/ Products Management - Company Asset Management - Web Service Tickets - Client Service Portal - Sales Lead Management - Customer Feedback - Project Management - Custom Forms - Fully Automated Recurring Invoices - QuickBooks Sync - APIs - Third Party Integrations - And many more Industry Specific Modules and features Call us at https://www.fieldforcetracker.com for more information.

**Average Rating:** 4.8/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Field Force Tracker?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Roles:** 10.0/10 (Category avg: 8.6/10)
- **Analytics:** 10.0/10 (Category avg: 8.4/10)
- **Location:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Field Force Tracker?

- **Seller:** [Rapidsoft Systems](https://www.g2.com/sellers/rapidsoft-systems-cd39fa42-2e92-403c-9afd-49ef0f435828)
- **Year Founded:** 2012
- **HQ Location:** Princeton Junction, US
- **LinkedIn® Page:** https://linkedin.com/company/field-force-tracker (1 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 44% Medium, 33% Small

#### What Do G2 Reviewers Say About Field Force Tracker?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **real-time data** capabilities of Field Force Tracker, enhancing efficiency in field operations and scheduling.
- Users appreciate the **real-time job scheduling** capabilities of Field Force Tracker, enhancing the efficiency of field operations.
- Users value the **efficient data management** of Field Force Tracker, streamlining field performance tracking and resource maintenance.
- Users appreciate the **seamless digital signature capture** feature in Field Force Tracker, enhancing efficiency and communication on-site.
- Users value the **ease of use** of Field Force Tracker, enhancing efficiency in tracking and managing field staff activities.

##### Cons

- Users find the **learning curve steep** , especially those unfamiliar with digital tools, requiring additional training and support.
- Users find **customization difficult** , noting the need for more flexible options and time-consuming initial setup processes.
- Users find the **overwhelming setup and clunky UI** of Field Force Tracker detracts from its overall effectiveness.
- Users experience **connectivity issues** with the Field Force Tracker, leading to slow performance and syncing delays in weak signal areas.
- Users experience **sync delays** in low connectivity areas, affecting the overall mobile experience for technicians in the field.

#### What Are Recent G2 Reviews of Field Force Tracker?

**["Easy way to track Field Staff and Daily work"](https://www.g2.com/survey_responses/field-force-tracker-review-12235972)**

**Rating:** 4.0/5.0 stars

_— Lov K._

[Read full review](https://www.g2.com/survey_responses/field-force-tracker-review-12235972)

**["Transforming Our Field Operations While Staying Cost-Efficient"](https://www.g2.com/survey_responses/field-force-tracker-review-11661290)**

**Rating:** 5.0/5.0 stars

_— Alaa Y._

[Read full review](https://www.g2.com/survey_responses/field-force-tracker-review-11661290)

### [ThirdChannel](https://www.g2.com/products/thirdchannel/reviews)

Since 2012, ThirdChannel has been transforming how brands execute at retail. We combine advanced retail intelligence technology with an exceptional network of in-store experts to deliver real-time visibility, consistent brand representation, and measurable performance improvement across every location. Our mission is simple: to empower brands and retailers with the insights, tools, and people they need to win at the shelf. By blending data-driven technology and human connection, ThirdChannel ensures your brand not only looks its best in-store but also performs its best. We specialize in operationalizing retail strategies for leading corporations across industries—from merchandising and product education to field team management and experiential activations. Every program is powered by real-time data and expert field talent carefully matched to your brand’s unique goals, category, and retail environment. ThirdChannel’s platform is designed to move beyond analytics—to turn insights into immediate impact. Our partners gain access to: - Real-time store visit insights that highlight performance, opportunities, and compliance gaps. - Dynamic performance dashboards for visibility across markets, stores, and campaigns. - A mobile-first app that empowers reps to complete merchandising, training, and events directly in-store, ensuring accuracy and accountability. This end-to-end system bridges the gap between strategy and execution, creating a seamless connection between headquarters, field teams, and retail partners.

**Average Rating:** 4.3/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate ThirdChannel?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)
- **Roles:** 8.3/10 (Category avg: 8.6/10)
- **Analytics:** 8.3/10 (Category avg: 8.4/10)
- **Location:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ThirdChannel?

- **Seller:** [ThirdChannel](https://www.g2.com/sellers/thirdchannel)
- **Company Website:** https://www.thirdchannel.com/
- **Year Founded:** 2012
- **HQ Location:** Boston, US
- **Twitter:** @ThirdChannel3C (591 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/thirdchannel/ (270 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Sporting Goods
- **Company Size:** 46% Small, 31% Medium

#### What Do G2 Reviewers Say About ThirdChannel?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **exceptional customer support** from ThirdChannel, highlighting their flexibility and responsiveness to queries.
- Users appreciate the **ease of use** of ThirdChannel, highlighting its seamless integration and user-friendly website navigation.
- Users value the **easy access** to VM Reps and live reports, enhancing communication and efficiency.
- Users appreciate the **easy integration** with team members, enhancing collaboration and user experience seamlessly.
- Users value the **easy integrations** with ThirdChannel, enhancing collaboration and real-time reporting for field visits.

#### What Are Recent G2 Reviews of ThirdChannel?

**["Our partnership with ThirdChannel is incredible!"](https://www.g2.com/survey_responses/thirdchannel-review-9237753)**

**Rating:** 5.0/5.0 stars

_— Taylor S._

[Read full review](https://www.g2.com/survey_responses/thirdchannel-review-9237753)

**["Outstanding Support and Real-Time Insights Elevate Our Experience"](https://www.g2.com/survey_responses/thirdchannel-review-11918602)**

**Rating:** 5.0/5.0 stars

_— Manuel C._

[Read full review](https://www.g2.com/survey_responses/thirdchannel-review-11918602)

### [ServiceTrade](https://www.g2.com/products/servicetrade/reviews)

ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.

**Average Rating:** 4.5/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate ServiceTrade?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Roles:** 8.3/10 (Category avg: 8.6/10)
- **Analytics:** 8.3/10 (Category avg: 8.4/10)
- **Location:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ServiceTrade?

- **Seller:** [ServiceTrade](https://www.g2.com/sellers/servicetrade)
- **Year Founded:** 2012
- **HQ Location:** Durham, NC
- **Twitter:** @ServiceTrade (630 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2828803/ (225 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Construction, Facilities Services
- **Company Size:** 44% Small, 41% Medium

#### What Are Recent G2 Reviews of ServiceTrade?

**["ServiceTrade Makes Field Job Management Easy"](https://www.g2.com/survey_responses/servicetrade-review-12621016)**

**Rating:** 4.0/5.0 stars

_— yurii l._

[Read full review](https://www.g2.com/survey_responses/servicetrade-review-12621016)

**["Streamlined Operations with Easy-to-Use Interface"](https://www.g2.com/survey_responses/servicetrade-review-12594466)**

**Rating:** 5.0/5.0 stars

_— Jessica L._

[Read full review](https://www.g2.com/survey_responses/servicetrade-review-12594466)

### [KloudGin Field Service and Asset Management](https://www.g2.com/products/kloudgin-field-service-and-asset-management/reviews)

KloudGin’s fully integrated Field Service and Asset Management solution enables modern utilities, municipalities, and infrastructure companies to connect and empower their mobile teams. Real-time collaboration, AI-powered insights and decision support, and a best-in-class user experience help improve organizational performance, safety, efficiency, and customer satisfaction.

**Average Rating:** 4.5/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate KloudGin Field Service and Asset Management?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Roles:** 9.4/10 (Category avg: 8.6/10)
- **Analytics:** 8.7/10 (Category avg: 8.4/10)
- **Location:** 9.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind KloudGin Field Service and Asset Management?

- **Seller:** [KloudGin](https://www.g2.com/sellers/kloudgin)
- **Year Founded:** 2014
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @kloudgin (760 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3555079/ (240 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Utilities, Computer Software
- **Company Size:** 63% Medium, 30% Small

#### What Are Recent G2 Reviews of KloudGin Field Service and Asset Management?

**["Configuration SME"](https://www.g2.com/survey_responses/kloudgin-field-service-and-asset-management-review-9033018)**

**Rating:** 5.0/5.0 stars

_— Atul S._

[Read full review](https://www.g2.com/survey_responses/kloudgin-field-service-and-asset-management-review-9033018)

**["Most Intutive and greatly Customizable Platform for FSM & EAM"](https://www.g2.com/survey_responses/kloudgin-field-service-and-asset-management-review-8777896)**

**Rating:** 5.0/5.0 stars

_— Upadhyayula A._

[Read full review](https://www.g2.com/survey_responses/kloudgin-field-service-and-asset-management-review-8777896)

### [MotionOps](https://www.g2.com/products/motionops/reviews)

MotionOps is an end-to-end software that helps service companies and trade contractors digitalize their business operations. Simple to use and quick to start, yet rich with powerful features and all the essentials a service business needs to make day-to-day operations run smoothly, maximizing the efficiency of each employee and profitability. MotionOps delivers powerful features like full-blown CRM, Proposal Builder, Scalable Scheduling, Invoicing, Change Orders, TimeSheet Tracking, Materials and Expense Tracking, Payroll Prep, Job Profitability, and HR Document Management, to name a few. If you're looking for an affordable, easy-to-use & start product, MotionOps is what you need. Visit https://motionops.com for more details.

**Average Rating:** 4.9/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate MotionOps?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)
- **Roles:** 9.6/10 (Category avg: 8.6/10)
- **Analytics:** 9.6/10 (Category avg: 8.4/10)
- **Location:** 9.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind MotionOps?

- **Seller:** [MotionOps](https://www.g2.com/sellers/motionops)
- **Year Founded:** 2021
- **HQ Location:** Sandy, UT
- **Twitter:** @motion\_ops (2 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/motionops/ (14 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Construction
- **Company Size:** 94% Small, 6% Medium

#### What Do G2 Reviewers Say About MotionOps?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **quick and caring customer support** from MotionOps, enhancing their overall experience significantly.
- Users value the **user-friendly interface** of MotionOps, praising its ease of use and seamless functionality.
- Users value the **centralized data management** of MotionOps, simplifying job information access for the entire crew.
- Users love the **ease of use and responsive support** of MotionOps, enhancing their business operations significantly.
- Users value the **ease of use** of MotionOps, enjoying a streamlined experience for sharing job info efficiently.

#### What Are Recent G2 Reviews of MotionOps?

**["Simplified my day to day, and saved a lot of time"](https://www.g2.com/survey_responses/motionops-review-11999945)**

**Rating:** 5.0/5.0 stars

_— Katherine D._

[Read full review](https://www.g2.com/survey_responses/motionops-review-11999945)

**["MotionOps: Everything I Need to Run My Business in One Place"](https://www.g2.com/survey_responses/motionops-review-13113210)**

**Rating:** 5.0/5.0 stars

_— Milos D._

[Read full review](https://www.g2.com/survey_responses/motionops-review-13113210)

### [Service Fusion](https://www.g2.com/products/service-fusion/reviews)

Service Fusion is a simple, powerful field service management software, offering a variety of features such as customer management, invoicing & payments, inventory management, time tracking, and reporting. The software is available on desktop and mobile apps to connect office staff, technicians and clients.

**Average Rating:** 4.1/5.0

**Total Reviews:** 123

#### How Do G2 Users Rate Service Fusion?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Roles:** 8.3/10 (Category avg: 8.6/10)
- **Analytics:** 7.4/10 (Category avg: 8.4/10)
- **Location:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Service Fusion?

- **Seller:** [EverPro](https://www.g2.com/sellers/everpro)
- **Company Website:** https://www.evercommerce.com
- **Year Founded:** 2016
- **HQ Location:** Denver, US
- **LinkedIn® Page:** https://www.linkedin.com/company/evercommerce/ (1,612 employees on LinkedIn®)
- **Ownership:** NASDAQ: EVCM

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Construction, Consumer Services
- **Company Size:** 81% Small, 14% Medium

#### What Do G2 Reviewers Say About Service Fusion?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Service Fusion, enabling seamless integration and simplified management of their business operations.
- Users commend the **quick and effective customer support** from Service Fusion, making problem resolution seamless and efficient.
- Users appreciate the **comprehensive integration of features** in Service Fusion, enhancing ease of use and efficiency.
- Users praise the **efficient invoicing** features of Service Fusion, highlighting its integration of essential business functions.
- Users value the **efficiency and organization** of Service Fusion, simplifying dispatching, payments, and overall business management.

##### Cons

- Users report significant **data management issues** with Service Fusion, noting manual tasks and frequent system downtimes.
- Users find Service Fusion to be **expensive** compared to competitors, impacting its overall value and market competitiveness.
- Users report significant **improvement needed** in inventory management and customer support for better functionality and reliability.
- Users experience significant **integration issues** with Service Fusion, leading to manual processes and unreliable communication.
- Users face **invoicing issues** that hinder efficiency and complicate the billing process for overdue payments.

#### What Are Recent G2 Reviews of Service Fusion?

**["Service Fusion Continued Excellene"](https://www.g2.com/survey_responses/service-fusion-review-9213983)**

**Rating:** 4.5/5.0 stars

_— Thomas B._

[Read full review](https://www.g2.com/survey_responses/service-fusion-review-9213983)

**["Service Fusion offers a broad range of features, but is lacking in some key areas."](https://www.g2.com/survey_responses/service-fusion-review-11002445)**

**Rating:** 4.0/5.0 stars

_— Rolando F._

[Read full review](https://www.g2.com/survey_responses/service-fusion-review-11002445)

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[Browse Field Service Management Themes](/categories/field-service-management/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Field service management (FSM) software helps companies manage field-based workers by optimizing their positioning, availability, and skills as labor resources. These solutions are primarily used by companies that provide on-site service and technical expertise such as equipment maintenance, cleaning, repairs, moving, and/or delivery. The degree of technical expertise applied can vary from using their knowledge of cleaning methods, providing computer hardware support, to maintaining a city’s electrical grid.

Managers and supervisors use FSM software to organize scheduling, assignment, route planning, resource allocation, and work instruction to on-site field workers. Employees bring FSM software with them to provide updates on productivity, task completion, arrival/departure times, and technical support for any uncommon situations met on the job.

Field service management software usually integrates with software solutions such as [GIS software](https://www.g2.com/categories/gis) for location tracking; [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to find information about customers; and [product lifecycle management (PLM) software](https://www.g2.com/categories/plm) or [design software](https://www.g2.com/categories/design) for technical specifications and instructions for maintenance and repairs.

To qualify for inclusion in the Field Service Management (FSM) category, a product must:

- Provide features to dispatch workers based on the type of work, their availability, and the physical locations of customers
- Include functionality to help managers prioritize field work and optimize the resources allocated to each job
- Provide information to field workers on their tasks and how to achieve them
- Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers

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## How Do You Choose the Right Field Service Management Software?

### What You Should Know About Field Service Management Software

### What is Field Service Management Software?

Field service management (FSM) software helps businesses manage all the resources that go into the process of FSM. Field service refers to any service delivered away from company property or offsite. These services typically involve dispatching workers or employees to specific client locations to install, repair, or maintain equipment or systems. FSM software enables companies to easily supervise such off-site employee activities monitoring, keeping transparency into every operation, vehicle tracking, and integration with other business systems. 

**What Types of Field Service Management Software Exist?**

**Cloud-based FSM**

Cloud-based field service management solutions store data remotely, allowing access by multiple users at a given time. Cloud storage also prevents data loss due to malfunctioning computers or devices, which is beneficial to businesses with a large number of technicians in the field. Many cloud-based products are also priced on a monthly subscription model.

**On-premises FSM**

On-premise field service management solutions are more customizable and sometimes offer simpler integrations with already established systems. These products are often cheaper because they are one-time purchases. This can be a good choice for businesses where customizations are needed to meet business processes.

### What are the Common Features of Field Service Management Software?

1. **Work order management:** FSM software allows field service managers to manage all work order history in an easy-to-read dashboard. Work order management also helps field service workers place service requests and monitor real-time status updates. This makes repair and maintenance more efficient within the field.
2. **Scheduling:** FSM software offers scheduling features to help with project and employee management. Businesses can schedule routes and work schedules for field service workers months in advance so they can see their work ahead of time and make necessary arrangements in their schedules.
3. **Dispatching:** FSM software helps with the logistics of planning routes, choosing the right facilities, and ensuring that assets are used optimally. Dispatching features can help workers in the trucking industry find optimal driving routes that have less traffic, which can help them complete their tasks.
4. **Invoicing:** FSM software offers invoicing features that help manage field service sales transactions. This feature includes immediate invoicing directly from the field technician who completed the work, thus achieving a more streamlined, quicker payment cycle.
5. **Mobile apps:** Mobile apps help managers oversee field services on the go. Field service managers can monitor their workers, dispatch fleets, and schedule work for employees while they are traveling from site to site.
6. **Quote estimates:** Quote estimator features help prospective clients get a price estimate to help them with the decision to move forward with the service. Once a business sends out an estimate to a client, they have the option to accept or decline. If the client accepts within the quote estimator, businesses can start making the necessary arrangements to begin fieldwork.

### What are the Benefits of Field Service Management Software? 

Field service management solutions can make a business more agile and efficient. This software provides features that dispatch technicians, schedule workers, track employee location, and access work, all via a mobile app which can vastly improve time management. Companies can also set key performance indicators that can help teams track and manage annual goals.

**Increased efficiency and productivity:** FSM software helps optimize employee work schedules and service routes, track how and where assets and inventory are being used, report on productivity, and automate billing and customer interactions. This solution has totally replaced the traditional and manual system of keeping track of such data, thereby boosting both operational efficiency and employee productivity.

**Error reduction:** FSM software helps collect, track, and analyze crucial data (like job completion times, expenses, and field notes), reducing the likeliness of errors in scheduling, completing, and billing work. These improvements can streamline the business’s operations and improve customer satisfaction.

**Meeting customer expectations:** FSM software provides customer portals with easy online booking, automated notifications, reports, and invoicing, and more capability around customer-friendly features like consumer financing and recurring service plans. 

**Optimal employee experience:** Relieved of administrative burdens, field workers can easily access essential resources, communicate effectively, receive schedules, and updates in one centralized place. 

### Who Uses Field Service Management Software?

Field service management software is used by anyone working in field services—offsite or client location activities—such as installations, repairs, and services of equipment or systems. These include businesses that provide services in the fields of HVAC, property maintenance, healthcare, cable, telecommunications, and heavy engineering. FSM software helps streamline the day-to-day operations of fieldwork by improving communication between the onsite and offsite locations that field service workers must shift between. In a field service such as construction, for example, a manager can deploy his workers into an offsite location and then track and manage his workers during the day using FSM software.

### What’s the best field service management software for small businesses?

For small businesses aiming to streamline operations, enhance customer service, and manage field teams efficiently, [leading small business field service management platforms](https://www.g2.com/categories/field-service-management/small-business) include:

- [Connecteam](https://www.g2.com/products/connecteam/reviews) offers a mobile-first workforce management solution tailored for deskless teams. It provides features such as scheduling, time tracking, task management, and communication tools, making it ideal for small businesses seeking an all-in-one platform.
- [Jobber](https://www.g2.com/products/jobber/reviews) is designed for home service businesses. It offers tools for scheduling, invoicing, client management, and payment processing. Its user-friendly interface and affordability make it a top choice for small enterprises.
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) provides a comprehensive solution for home service professionals, including features like online booking, dispatching, invoicing, and payment processing. It's known for its ease of use and robust functionality.

### What are the popular field management tools for medium-sized businesses?

For medium-sized businesses aiming to optimize field operations and improve service delivery, leading field management tools include:

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) is a comprehensive platform designed for home and commercial service businesses. It offers features like dispatching, CRM, reporting, and marketing automation, making it suitable for growing companies.
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) provides asset-centric field service management solutions, including work order management, inventory tracking, and analytics. It's ideal for medium-sized businesses seeking to enhance operational efficiency.
- [Salesforce Field Service](https://www.g2.com/products/salesforce-field-service/reviews) integrates seamlessly with Salesforce CRM, offering tools for scheduling, dispatching, and real-time communication. It's a robust solution for medium-sized enterprises looking to unify their service operations.

#### Software Related to Field Service Management Software

[Accounting software](https://www.g2.com/categories/accounting) **:** Field service management software often integrates with accounting software to streamline payment cycles. This usually includes invoicing payments, automating accounts payable, and giving quote estimates.

[CRM software](https://www.g2.com/categories/crm) **:** FSM software can integrate with CRM software for field managers to manage customer relationships. This can help field managers maintain relationships with recurring clients and gain leads on new clients that are in need of fieldwork.

[ERP software](https://www.g2.com/categories/erp) **:** FSM software can integrate with ERP software for optimization of field service operations. It is important for a business to essentially connect between all the various departments. Successful project management is possible only with better resource planning.

[Product lifecycle management (PLM) software](https://www.g2.com/categories/plm) **:** PLM software helps field service managers manage data during the development of a product from inception through the manufacturing, servicing, and disposal processes. Having PLM software integrated with field service management solution can help improve equipment development as well as maintenance.

[GIS software](https://www.g2.com/categories/gis) **:** GIS software usually focuses on gathering, analyzing, and displaying geographical data to manage business operations. This can help field service managers by tracking the location of fleets and locating where field workers are in real time. It can also help field managers find the next location workers need to head to. If a project location changes, workers will be notified immediately so they can make the necessary changes.

[Fleet management software](https://www.g2.com/categories/fleet-management) **:** Fleet management software helps field service businesses monitor, track, and create detailed performance reports on vehicle fleets. 

### Challenges with Field Service Management Software

**Duplicate entries:** An issue that might arise from using FSM software is duplicate entries. Since field workers tend to write field reports manually, this can be tedious if they have to transfer them into the FSM software as well. This leads to wasted time and extra paperwork.

**Lack of in-person communication:** Managing field workers through FSM software can leave no time for actual face-to-face communication. While field managers might feel as if they are managing their workers effectively through the cloud, it might lead to communication problems that would not arise if the problem was addressed in person. Businesses implementing FSM software must ensure to provide adequate time to address important issues in person.

### Which Companies Should Buy Field Service Management Software?

**Mobile, healthcare, and real estate:** Industries such as mobile, healthcare, and real estate can use FSM software as they might use field service principles and tools in their work. 

**Businesses with full-time employees and contractors:** Industries with full-time employees and independent contractors working side by side might require tools that can provide access and permissions based on the worker’s role. 

### How to Buy Field Service Management Software

Different companies have different needs and objectives, so when looking for FSM software, there will be a number of factors to consider to find the best solution. 

#### Requirements Gathering (RFI/RFP) for Field Service Management Software

The primary goal when making a purchase decision for FSM software is to pick a software that is well aligned with the business’s desire and budget. For improving field service staff performance and allowing managers to easily monitor and improve team’s performance, the company may require a product that can capture even minute information from start of the process to completion of task. 

Another key factor when requirement gathering for FSM software is to ensure it supports a company's future upgrade plans. It is a good practice to check with the software vendor if the FSM software can support the buyer in the long term as well. 

Some important questions to ask when deciding on the field service management journey are:

- What information can be captured in FSM software?
- How accurate and real time can the information be captured?
- Can the software provide real-time recommendations of asset availability?
- Will the FSM software be used for legacy data centers or brand new ones?
- Is the solution scalable to meet future requirements?
- Does the FSM solution provide a high level of security?

Answering these questions will help to define the scope of requirements for FSM software.

**Create a long list**

Once the customer has decided that they require FSM software to oversee their data center operations, the next step would be to make a long list of the best options that are presently available in the market. Long lists help eliminate software that does not provide critical functionality, thereby reducing the list to be more compact and precise. 

**Create a short list**

Once the list has been narrowed down, the customer can begin to compare different features and offerings of the FSM software as per the company’s needs. Pricing decisions are also taken to ensure that the software selected fits the IT budget. A highly efficient method of comparing various FSM software would be to opt for technology review platforms such as g2.com, which provide unbiased reviews and also provide different perspectives on the benefits or issues with various FSM software, and hear what other users have to say.

**Conduct demos**

Once the list has been further narrowed down, customers can then opt to check if the FSM software vendors are providing a live demo, or a free trial version (with limited functionality). FSM software is a significant commitment in terms of time and cost, and therefore making the right choice is critical for the customer. Customers can use the trial versions before finally committing to the purchase decision.

#### Selection of Field Service Management Software 

**Choose a selection team**

Choosing the right team to work together on choosing the FSM software is a critical part of the process. This team will be in charge of identifying pain points to finally overseeing the entire implementation of FSM software. 

### What Does Field Service Management Software Cost?

Field service management software can be a worthwhile investment for many businesses that handle a large volume of work orders. Subscription pricing, usually linked to the number of organizational users, is the most common pricing structure. Generally, subscription-based offerings have costs that start at $30–$50 per month for a single user and then increase by around $20–$30 per additional user per month for the most basic plans. Advanced tools and integrations typically require higher-priced subscription tiers that start at $100 or more per month. 

### Field Service Management Software Trends

**Automation:** FSM software is automating more and more tedious tasks. Most of the automation applies to backend operations such as scheduling, dispatch management, contract, SLA and warranty management, and inventory management. The trend of automating these tedious tasks will help with streamlining the operational process.

**Predictive maintenance:** A major trend in field service management is predicting when repairs will need to be made. Lots of field service managers are connecting their field service tools with [IoT management software](https://www.g2.com/categories/iot-management). This helps them actively monitor equipment health and set up predetermined measures to prevent potential damage. Some IoT tools can even simulate normal device behavior which lets them compare against the current device’s health. This way they can see if field devices are in the best possible condition.