G2

Taylor S.

Mid-Market (51-1000 emp.)

2/14/2024

"Our partnership with ThirdChannel is incredible!"

5/5

What do you like best about ThirdChannel?

ThirdChannel has top notch support! I could not run our company's demo program without our account manager, Cathy. She truly keeps everything running smoothly in our program and is so well-organized and intuitive. She really understands what we need and and executes requests quickly and efficiently. I could talk about her all day! ThirdChannel also takes great care of their brand ambassadors. They are treated with the utmost respect and kindness. It's been a wonderful experience all around. Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

The only feedback I have (which is on ThirdChannel's development radar) is for there to be improvement within the consumer engagement section of the visit report where brand ambassadors record which products and how many of each they sell. We would love to see a dropdown menu for a brand ambassador to choose what they sold during their demos within the visit reports versus an individual product question. Our company sells a wide array of products, so we are looking forward to this becoming a feature in the near future! Review collected by and hosted on G2.com.

What problems is ThirdChannel solving and how is that benefiting you?

I primarily manage our company's demo program, but also have other responsibilities in our organization. ThirdChannel is a true partner in co-managing our demo program. I would not be able to execute a successful program without them. Sampling/demo programs take a lot of tender love and care. The brand ambassadors require ongoing education, periodic communication from the brand and general support (payment, product focus, store questions, etc). Our account manager really takes on most of this and the feed feature enables me to have that brand connection which is really important. It is an easy way for me to communicate with our team and cheer them on for doing a great job. Review collected by and hosted on G2.com.