G2

Manuel C.

Team Leader - Wholesale In-store Experience

Enterprise (> 1000 emp.)

11/5/2025

"Outstanding Support and Real-Time Insights Elevate Our Experience"

5/5

What do you like best about ThirdChannel?

I love that you can be in direct contact with the VM Reps in the field and see live reports as they make store visits. The customer service team at TC has also been so great to work with, very flexible and always there to resolve any questions or needs my team has had. Ease of use and ease of integration of team members and ease of navigation of their website is amazing as well. Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

We have experienced several changes in our VM representatives, and we enjoyed working with those who have moved on. The team in the field is not always consistent, which can be challenging. While we have not encountered any professional issues, it is always difficult to lose great people once you have become accustomed to working with them. Review collected by and hosted on G2.com.

What problems is ThirdChannel solving and how is that benefiting you?

TC is being sure that our brand shows up looking its best in the environment we are in, extending our relationship with store employees and gaining marketshare in-store for our products. They also give us a great insight to what is happening in the field, in our stores and with our customers. Review collected by and hosted on G2.com.

Response from Gina Caliendo of ThirdChannel

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Thanks so much for the thoughtful feedback! We’re so glad ThirdChannel makes it easy for you to stay connected with field teams, gain real-time visibility in stores, and keep your brand showing up its best. We truly value your partnership and your kind words about our customer success team. While field team transitions can be tough, we’re always focused on building consistency and empowering every rep to deliver retail excellence. We’re proud to help your brand win at retail!

— The ThirdChannel Team