I like how easy and simple BuildOps is to use. I can click the icon in the right corner if I need help, and it’s easy for everyone, from field techs to the office and owners. It helps us keep dispatch more organized, gives technicians access to the right tools and equipment history, and makes it easy to pull up history and asset lists for customers. I think the assets and recommendations are great, the coding is good, and the AI customer support is great. Review collected by and hosted on G2.com.

The implementation could have been better. My initial setup was very difficult: the implementation manager was helpful but not knowledgeable about the product, and the success manager wasn’t great at helping us finalize things. We still haven’t used service agreements after a year and a half because nobody addressed them properly or explained how they were supposed to be set up. I also think customer service could improve. The AI support is great, but I needed better day-to-day help from the people supporting our account. I’d also like better reminders for technicians’ assigned tasks, refrigerant tracking, and a built-in tool list to track company tools and who they’re assigned to. BuildOps seems to be working on some of these issues, including refrigerant tracking and support for reviewing lost revenue. Review collected by and hosted on G2.com.