G2

Verified User in Construction

Mid-Market (51-1000 emp.)

Originally submitted 2/26/2025

"Great product/platform, great partner for our business, great results for us!"

5/5

What do you like best about BuildOps?

My favorite parts of BuildOps are the reporting capabilities and the continual product improvement/updates the platform provides us. We previously were unable to get this level of insight into our construction projects and service jobs, nor were we able to properly manage the workflows of our people/processes within our old system. BuildOps is providing us with valuable, real-time insights and an actual useful platform to help us complete our work, and not something we need to work around. Additionally, their customer service (especially our CSM Tom Foley!) are excellent to work with. Review collected by and hosted on G2.com.

What do you dislike about BuildOps?

While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked on, released, and then not iterated on for a while, and instead possibly be replaced. Additionally, I believe that their investment/purchase of CRM+ was not well researched on their end, as it has MINIMAL functionality between the two systems. I know that they are working on a new platform/full integration between the two, but the CRM+ team has not been very forthright in sharing those details with us. Review collected by and hosted on G2.com.

What problems is BuildOps solving and how is that benefiting you?

We are a full MEP shop in the commercial market, with a service department. As one could imagine, we are a unique beast in the market. Our old system did not enable us to work/manage multi-trade projects as a single project, which means we did not get easily accessible insights into how the OVERALL project was doing, only the specific trades. This created silos and operational issues for us as departmental project managers/foremen did not have insight into how other departments were progressing on the same project, meaning we routinely had multiple material orders and equipment rentals for the same projects that could have been consolidated together and/or charges that could have been less with a clearer view of the overall project.

Additionally, we previously had a terrible time getting our service jobs invoiced in a timely manner. We were at around 45 days to invoice previously, and are now averaging 0 days to invoice our customers. This has led to faster cash collections and a more stable A/R process for us. Review collected by and hosted on G2.com.