Raken Reviews & Product Details

We tried another timekeeping provider and ran into problem after problem. Moving to Raken was so simple compared to others, and checked all of our boxes. Their document function is an added positive which allows our employees a one stop shop for all things within our company. The implementation was easy and seamless in connecting with our system. Their customer support has been exteremley helpful throughout every step of the way. We use it every day and love the functionality. Integration with our Spectrum software was simple and overnight!! Review collected by and hosted on G2.com.

Some manager functions must be accessed via web brower. Not fully managable in the field in the app. Review collected by and hosted on G2.com.

We implemented Raken into our company about 6 months ago now. It's been great having various team members take daily notes and upload their photos. We've been able to go back in our records when needed and it's been a game changer. Love the daily logs and documents tabs. I also like that we've been able to give Raken Support our feedback and they roll out updates that take our suggestions into consideration. Work life feels a lot more organized since we integrated Raken into our daily routine. Review collected by and hosted on G2.com.

The app has some glitches. But as mentioned, they're pretty good with fixing these things when the problem is brought to their attention.

Example: would like to export employee certificates for a certain job, but it's exporting ALL certificates instead. I believe they are currently working on this. Review collected by and hosted on G2.com.

The timecard managment aspect has made a world of difference for us. Managing over 100 field employees spread over 150+ miles on double digit jobs has never been easier. Also, the documents section has allowed us to digitally upload sets of plans and removed the large plan sets from the field. Another great thing is the customizable forms. We were able to create and submit our specific change order forms as well as dust control forms within Raken, which we can them digitally compile and submit when needed. The gallery and photos has been aweosme for taking site delivery of materials. Jack from Raken has been a good resource for support and help. Review collected by and hosted on G2.com.

Not specifically on Raken's side, but field implmentation has been a struggle on our behalf. Teaching field crew who have never used a personal mobile phone before, let alone a laptop or tablet has proved to be a challenge that we are tackling everyday. Review collected by and hosted on G2.com.

It's easy to use, easy to train other users on, and puts out a consistently formatted daily report. I like some of the reports it can produce for larger scale analytics as well as the API access. Review collected by and hosted on G2.com.

1) Observation categories are limited and most of the time not applicable, these should be customizable.

2) Admins should be able to disable some features/ tools/ tabs for the general users. This allows each company to decide what they want users to do to keep it consistent across the company.

3) Checklists only show up on the daily report of the day they were signed, not the day they are dated. AKA they cannot be back-dated like work logs.

4) There is no easy way to determine how many unsigned daily reports there are for all projects. There needs to be a report of some kind that notes how many reports for each project are Missing, Unsigned, No Work Done, and Signed/ Completed.

5) The metrics should differentiate different work log names instead of lumping them in as one company.

6) Observations created in checklists do not link properly in the daily report.

7) Project summary reports need to be more customizable, include more options for what to output.

8) If survey data was extractable via API then checklists would not be needed for our purposes.

9) Uploading/ importing tasks via excel would make it easier to add bulk items Review collected by and hosted on G2.com.

That I can track all of my Projects from anywhere Review collected by and hosted on G2.com.

I havent found anything that i dislike at this time I had it for years and its worked out great for our Company. Review collected by and hosted on G2.com.

The software is easy to download and gets technicians set up in a matter of 2 minutes. Raken Customer Support responds quickly and accurately. Raken has a lot of features including adding forms, pictures, and videos for each project. My technicians use this every day to clock in and out as well as track the job status. Review collected by and hosted on G2.com.

Not a fan of the budget for each project feature. Review collected by and hosted on G2.com.

It provides just enough structure with enough free form to allow for a decent amount of custom formatting in reporting.

The core concept and current implementation provide a thorough tool for reporting on daily work.

Helps us look professional and helps us drastically increase the consistency and quality of our communication within the company and to customers. Review collected by and hosted on G2.com.

Often I may have to enter the same information, or create the same notes many times (e.g. entering the same number of hours for 50-100 pieces of equipment, or creating the same 15 notes detailing the work done in the same 15 apartments each day). I would like to see more tools to save a 'configuration' or mass edit many things at once.

This could save precious minutes when I have many jobs, many work areas, and/or many pieces of equipment.

Our company sends reports on every job every day, so, any boost to efficiency can have a large effect. Review collected by and hosted on G2.com.

I like the presentation of the report. Looks very professional and all my inspectors enjoy the ease of use and displaying their field reporting in a professional manner. Review collected by and hosted on G2.com.

I do have an item. I wish we could save larger video files in Raken. Review collected by and hosted on G2.com.

customer service. Any time I have had an issue I have recieved help easily. Review collected by and hosted on G2.com.

It can be hard to find photos in raken without scrolling through them all. Review collected by and hosted on G2.com.

For our company, the staff has been great at helping us with the set up of Raken. But more than anything is the ease of getting everything in one place with an easy understanding of the program. Review collected by and hosted on G2.com.

For me, the only real down side is when putting in a jobs cost codes. I have to go in and flip all the tiles then go back and click the ones I want to use. It would be easier to have them all flipped to "not used" and let me click the ones I want as I go. Review collected by and hosted on G2.com.