Best Enterprise Feedback Management Software for Small Business - Page 2

How Many Enterprise Feedback Management Software Products Does G2 Track?

Total Products under this Category: 321

Category Stats (Oct 2026)

  • Average Rating: 4.51/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: nps.today (+21.43%) - Among all products in this category, nps.today recorded the largest rating increase compared to last month

Last updated: October 07, 2026

How Does G2 Rank Enterprise Feedback Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,000+ Authentic Reviews
  • 321+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Enterprise Feedback Management Software

G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Service Hub, Userback, ReputationStacker, Salesforce Service Cloud, AskNicely, Simplesat, Delighted, and Frill.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=hubspot-service-hub&focus%5B%5D=userback&focus%5B%5D=reputationstacker&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=asknicely&focus%5B%5D=simplesat&focus%5B%5D=delighted&focus%5B%5D=frill&segment=small-business)

ConnectWise PSA

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery.

Average Rating: 4.0/5.0

Total Reviews: 555

How Do G2 Users Rate ConnectWise PSA?

  • Ease of Use: 7.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.4/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.7/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.5/10 (Category avg: 9.0/10)

Who Is the Company Behind ConnectWise PSA?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • Twitter: @ConnectWise
    14,926 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: President, Network Engineer
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 66% Small, 28% Medium

What Do G2 Reviewers Say About ConnectWise PSA?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ConnectWise PSA, finding ticket management and time entry simple and efficient.
  • Users value the seamless integration of ConnectWise PSA, enhancing efficiency across various tools and workflows.
  • Users appreciate the strong integration capabilities of ConnectWise PSA, enabling seamless workflows across multiple tools.
  • Users value the feature richness of ConnectWise PSA, enhancing productivity through comprehensive tools and seamless integrations.
  • Users praise the responsive customer support from ConnectWise PSA, helping them excel in project management efficiently.
Cons
  • Users find the learning curve steep, making initial adaptation and configuration in ConnectWise PSA quite challenging.
  • Users express frustration with poor customer support, highlighting issues with response times and unresolved problems.
  • Users find the complex usability of ConnectWise PSA frustrating, making task completion and configuration tedious and cumbersome.
  • Users note the missing features in ConnectWise PSA, wishing for more shortcuts and a better mobile app experience.
  • Users experience significant performance issues with ConnectWise PSA, including slow responses and accessibility problems with tickets.

What Are Recent G2 Reviews of ConnectWise PSA?

What Are G2 Users Discussing About ConnectWise PSA?

Qualaroo

Qualaroo is designed to capture real-time user insights in-app and on your website using contextual, AI-powered micro-surveys. Those Nudge surveys slide in at the right moment without feeling annoying. You can show them only to people who have just had trouble with onboarding, only to paid users, only to visitors from a certain campaign, or to almost any segment you can define. AI turns piles of open-text answers into clear insights instead of leaving you with a giant list to read. Popular use cases: • In-app feedback for iOS and Android • Website intercept and exit-intent surveys • Quick real-time NPS or CSAT checks • Feedback on prototypes from Figma, Adobe XD, InVision, and similar tools • Behavior-triggered questions based on what users are doing AI Feedback Engine: the part that does the heavy lifting The AI looks at responses as they come in and keeps the insights useful. It powers: • AI Survey Creator: builds micro-surveys from a short description • AI Sentiment Analysis: sorts open-text answers into themes and feelings automatically • AI Targeting Suggestions: helps pick the right audience segments based on behavior or properties • AI Branching Logic: only shows follow-up questions that make sense, so people do not get tired • AI Insight Summaries: turns hundreds of replies into short, readable takeaways • AI Multi-language Support: handles surveys in over 70 languages while keeping the meaning clear • AI Report Highlights: flags important patterns and new responses so nothing gets missed Everything else you'd expect from a modern feedback tool: • Advanced targeting by identity, behavior, location, exit intent, and custom properties • Nudge placement options and mobile in-app support • Heatmaps and session recordings for extra context • Custom branding, colors, and logo • Branching and skip logic • Multilingual surveys in 70+ languages • Integrations with common tools and solid reporting dashboards Whether the goal is catching feedback while someone is still on the page, checking how a new feature feels in the app, or getting quick, honest answers without waiting for email replies, Qualaroo brings the real-time pieces together in one tool.

Average Rating: 4.3/5.0

Total Reviews: 46

How Do G2 Users Rate Qualaroo?

  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.4/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.1/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.4/10 (Category avg: 9.0/10)

Who Is the Company Behind Qualaroo?

  • Seller: Qualaroo
  • Year Founded: 2012
  • HQ Location: San Antonio, TX
  • Twitter: @Qualaroo
    36,879 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 45% Medium, 43% Small

What Do G2 Reviewers Say About Qualaroo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Qualaroo's advanced targeting features, allowing for actionable feedback from relevant audiences and significant improvements.
  • Users appreciate Qualaroo's advanced targeting features, enabling relevant feedback and significant improvements to their services.
  • Users appreciate Qualaroo's advanced targeting features that enhance feedback relevance and drive actionable insights.
  • Users value the advanced targeting features of Qualaroo, enabling effective feedback collection from relevant audiences.
  • Users value Qualaroo's advanced targeting features, enabling them to gather valuable feedback from relevant audiences.

What Are Recent G2 Reviews of Qualaroo?

What Are G2 Users Discussing About Qualaroo?

Ybug

Ybug simplifies receiving visual feedback and bug reports from your website users or testers. Provide your users/testers with a Feedback Widget or Browser extension and allow them to send feedback along with annotated screenshots. Ybug automatically captures some browser environment info, javascript console and other metadata. Do you already use a project management tool, team chat or customer support service? No problem! Ybug integrates with many 3rd party apps such as Asana, Basecamp, GitHub, GitLab, Teamwork Projects and many more.

Average Rating: 4.8/5.0

Total Reviews: 29

How Do G2 Users Rate Ybug?

  • Ease of Use: 9.9/10 (Category avg: 9.1/10)

Who Is the Company Behind Ybug?

  • Seller: Ybug
  • HQ Location: N/A
  • Twitter: @ybug
    5 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 79% Small, 14% Medium

What Do G2 Reviewers Say About Ybug?

AI-generated summary from verified user reviews

Pros
  • Users find Ybug's ease of use exceptional, simplifying bug reporting even for those without technical skills.
  • Users commend Ybug for its outstanding customer support, which efficiently resolves issues and enhances user experience.
  • Users value Ybug's user-friendly interface and extensive integrations, enhancing bug reporting and workflow efficiency effortlessly.
  • Users value Ybug's flexibility in integrating with diverse applications, enhancing their workflows and overall efficiency.
  • Users value the extensive integrations of Ybug with over 2,000 applications, enhancing workflow and collaboration efficiency.
Cons
  • Users feel that the reporting features are limited, which hinders their ability to effectively analyze feedback.
  • Users find the lack of integration with Zoho to be a significant drawback in using Ybug effectively.

What Are Recent G2 Reviews of Ybug?

What Are G2 Users Discussing About Ybug?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

TheySaid

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses

Average Rating: 4.8/5.0

Total Reviews: 87

How Do G2 Users Rate TheySaid?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.5/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.9/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.9/10 (Category avg: 9.0/10)

Who Is the Company Behind TheySaid?

  • Seller: Theysaid inc.
  • Year Founded: 2023
  • HQ Location: Salt Lake City, US
  • Twitter: @TheySaidHQ
    18 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Small, 33% Medium

What Do G2 Reviewers Say About TheySaid?

AI-generated summary from verified user reviews

Pros
  • Users commend the adaptive and coherent AI in TheySaid, noting its insightful responses enhance their experience.
  • Users appreciate the ease of use of TheySaid, highlighting its simplicity and great overall experience.
  • Users find the ease of use of TheySaid refreshing, making their experience smooth and enjoyable.
  • Users value the efficiency of TheySaid, noting its practical fit for various business needs.
  • Users found the AI to be adaptive, coherent, and insightful, enhancing their overall experience with TheySaid.
Cons
  • Users feel that incorporating visual graphics for reporting in TheySaid would greatly enhance their experience.
  • Users find difficult reporting to be a challenge, lacking helpful visual graphics for data presentation.
  • Users feel that the limited reporting options hinder effective data visualization and analysis within TheySaid.
  • Users feel that the reporting is poor, lacking visual graphics for better data comprehension and analysis.

What Are Recent G2 Reviews of TheySaid?

GatherUp

GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.

Average Rating: 4.5/5.0

Total Reviews: 43

How Do G2 Users Rate GatherUp?

  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind GatherUp?

  • Seller: GatherUp
  • Year Founded: 2013
  • HQ Location: Walnut Creek, CA
  • Twitter: @GatherUp
    1,848 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 74% Small, 18% Medium

What Do G2 Reviewers Say About GatherUp?

AI-generated summary from verified user reviews

Pros
  • Users value the clear communication and exceptional support in the onboarding process, enhancing their experience with GatherUp.
  • Users commend GatherUp's outstanding customer support, highlighting seamless onboarding and responsive assistance from the team.
  • Users value the automation features of GatherUp, finding it easy to schedule review requests and follow-ups effortlessly.
  • Users value the centralized feedback management of GatherUp, which simplifies organization and accessibility of customer reviews.
  • Users value the customization options in GatherUp, enabling tailored messaging that aligns with their brand's identity.

What Are Recent G2 Reviews of GatherUp?

Medallia Agile Research

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.

Average Rating: 4.3/5.0

Total Reviews: 64

How Do G2 Users Rate Medallia Agile Research?

  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.2/10 (Category avg: 9.0/10)
  • Feedback Collection: 7.9/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 7.9/10 (Category avg: 9.0/10)

Who Is the Company Behind Medallia Agile Research?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • Twitter: @Medallia
    12,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 43% Medium, 38% Small

What Are Recent G2 Reviews of Medallia Agile Research?

UserTesting

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.

Average Rating: 4.4/5.0

Total Reviews: 736

How Do G2 Users Rate UserTesting?

  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.6/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.0/10 (Category avg: 9.0/10)

Who Is the Company Behind UserTesting?

  • Seller: UserTesting
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @usertesting
    42,832 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,856 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: UX Researcher, Product Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 41% Large, 37% Medium

What Do G2 Reviewers Say About UserTesting?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of UserTesting, enabling quick setup and feedback for effective digital experiences.
  • Users value the valuable insights UserTesting provides, enhancing understanding of consumer sentiment effectively and efficiently.
  • Users value the time-saving feedback from UserTesting, allowing for swift, informed decisions without guesswork.
  • Users praise the helpful and quick customer support of UserTesting, enhancing their overall experience and effectiveness.
  • Users value the insightful feedback tools of UserTesting, enhancing understanding of consumer sentiment effectively and efficiently.
Cons
  • Users face testing difficulties due to technical issues and limited quality of participants in unmoderated studies.
  • Users express frustration over missing features in UserTesting, highlight difficulties with notes and survey formatting.
  • Users report survey issues, including limited lanes, low participant quality, and lengthy wait times for results.
  • Users find UserTesting to be expensive, especially considering the quality of the participant pool and support services.
  • Users find the limited functionality of UserTesting, particularly in analysis and feature reliability, frustrating at times.

What Are Recent G2 Reviews of UserTesting?

What Are G2 Users Discussing About UserTesting?

Canny

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

Average Rating: 4.5/5.0

Total Reviews: 107

How Do G2 Users Rate Canny?

  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.2/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.3/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.8/10 (Category avg: 9.0/10)

Who Is the Company Behind Canny?

  • Seller: Canny
  • Year Founded: 2015
  • HQ Location: Wilmington, Delaware
  • Twitter: @cannyHQ
    4,432 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 39% Medium

What Do G2 Reviewers Say About Canny?

AI-generated summary from verified user reviews

Pros
  • Users find Canny extremely easy to use, benefiting from its simple interface and powerful features for feedback management.
  • Users value Canny for its user-friendly interface and powerful feature set that enhances feedback management and collaboration.
  • Users appreciate the efficient feedback management provided by Canny, enhancing collaboration and streamlining feature requests.
  • Users appreciate the easy integrations with other tools, enhancing workflow and feedback management seamlessly.
  • Users value the responsive customer support from Canny, enhancing their experience with quick and helpful assistance.
Cons
  • Users find the missing features in Canny frustrating, particularly regarding ticket management and prioritization options.
  • Users express frustration with the idea duplication process, complicating ticket retrieval and feedback management.
  • Users express concerns about integration issues, finding connections to other software complicated and lacking user-friendliness.
  • Users face integration difficulties with Hubspot and Slack, requiring additional effort for smoother functionality.
  • Users find the ticket management frustrating due to unhelpful merging of tickets and difficulties in tracking requests.

What Are Recent G2 Reviews of Canny?

What Are G2 Users Discussing About Canny?

Listen360

Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.

Average Rating: 4.5/5.0

Total Reviews: 44

How Do G2 Users Rate Listen360?

  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.1/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.3/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Listen360?

  • Seller: EverCommerce
  • Year Founded: 2016
  • HQ Location: Denver, US
  • LinkedIn® Page: www.linkedin.com
    1,613 employees on LinkedIn®
  • Ownership: NASDAQ: EVCM

Who Uses This Product?

  • Top Industries: Consumer Services, Health, Wellness and Fitness
  • Company Size: 46% Medium, 39% Small

What Do G2 Reviewers Say About Listen360?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support of Listen360, emphasizing its effective focus on NPS scores and data filters.
  • Users value the great data filters in Listen360, enabling effective focus on customer NPS scores.
  • Users value the efficient customer NPS tracking and effective data filtering capabilities of Listen360.

What Are Recent G2 Reviews of Listen360?

What Are G2 Users Discussing About Listen360?

Swell

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.

Average Rating: 4.5/5.0

Total Reviews: 341

How Do G2 Users Rate Swell?

  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.8/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.6/10 (Category avg: 9.0/10)

Who Is the Company Behind Swell?

  • Seller: SocialSwell
  • Year Founded: 2016
  • HQ Location: Salt Lake City, Utah
  • Twitter: @Swell_Reviews
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 87% Small, 12% Medium

What Are Recent G2 Reviews of Swell?

Nicereply

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

Average Rating: 4.5/5.0

Total Reviews: 423

How Do G2 Users Rate Nicereply?

  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.7/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.6/10 (Category avg: 9.0/10)

Who Is the Company Behind Nicereply?

Who Uses This Product?

  • Who Uses This: Customer Support Agent, Customer Support Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Medium, 32% Small

What Are Recent G2 Reviews of Nicereply?

What Are G2 Users Discussing About Nicereply?

SatisMeter

SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today.

Average Rating: 4.7/5.0

Total Reviews: 36

How Do G2 Users Rate SatisMeter?

  • Ease of Use: 9.7/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 7.4/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.1/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 7.9/10 (Category avg: 9.0/10)

Who Is the Company Behind SatisMeter?

  • Seller: SatisMeter
  • Year Founded: 2014
  • HQ Location: Prague, Czech Republic
  • Twitter: @satismeter
    639 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 69% Small, 28% Medium

What Do G2 Reviewers Say About SatisMeter?

AI-generated summary from verified user reviews

Pros
  • Users find the user-friendly interface of SatisMeter easy to navigate, requiring little training to get started.
  • Users find the ease of use of SatisMeter facilitates quick adoption without extensive training.
Cons
  • Users face exporting issues as each survey must be exported individually, complicating data management and accessibility.
  • Users report poor customer support, finding it difficult to get assistance when needed.
  • Users find the survey options limited and face challenges with intrusive modals and difficult data extraction.

What Are Recent G2 Reviews of SatisMeter?

What Are G2 Users Discussing About SatisMeter?

AnnounceKit

AnnounceKit is the product communication platform for SaaS teams: publish one update and reach users everywhere they are - a branded changelog page (own domain, SSL, multi-language, RSS), 10+ in-app widget modes (popup, sidebar, badge, top bar, embed and more), email digests, Slack and RSS - with reactions, comments and per-post analytics to see who actually read it. Close the loop with your users: public feature-request boards with voting and comments, a public roadmap with planned / in-progress / released stages, in-app NPS surveys, and Jira sync, so feedback turns into planned work and shipped work turns into announcements. Built for product, marketing and customer teams at 2,000+ SaaS companies. User identification and segmentation let you target announcements by plan, role or behavior. Developers get GraphQL and REST APIs, webhooks, SDKs for React, Vue, Angular, iOS, Flutter and React Native, and an official MCP server for AI agents. Security: SOC 2, SAML SSO, RBAC, audit logs, GDPR. Flat per-project pricing from $79/month - unlimited visitors, posts, subscribers and team members, 15-day free trial, no credit card.

Average Rating: 4.8/5.0

Total Reviews: 55

How Do G2 Users Rate AnnounceKit?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)

Who Is the Company Behind AnnounceKit?

  • Seller: AnnounceKit
  • HQ Location: Newark, DE
  • Twitter: @announcekit
    381 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 61% Small, 36% Medium

What Are Recent G2 Reviews of AnnounceKit?

What Are G2 Users Discussing About AnnounceKit?

Centercode

Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology to produce rapid results with minimal time investment. Imagine: continuous, up-to-the-minute customer insights ahead of every release. Centercode offers - Feedback automation, including sentiment-driven feedback forms, smart scoring, and workflows to eliminate the endless hours you spend copying and pasting feedback between tools. - Smart prioritization, which organizes your feedback based on its impact on product success and routes high-priority feedback to relevant teams automatically. - Tester automation, from finding testers to keeping them active in your projects. With fine-grained profiling, automated engagement, and community-building tools, your testers will love your tests as much as they love your product. - Project automation that automatically plans for you, manages tester engagement through machine learning, and distills results in easily digestible scores—ensuring your project’s success. - Turnkey dashboards and reports present robust analytics and scores. Centercode gets everyone speaking the same language and makes it simple to identify areas for improvement, communicate across teams, and demonstrate ROI. - Flexible APIs that enable anyone to create powerful integrations — no developer required. - The highest levels of security, reliability, privacy, and compliance so you can protect your customers and your organization. Centercode is GDPR and CCPA-compliant. 1 in 4 Fortune 100 companies relies on Centercode's powerful, data-centralized platform to bring customers to the product development table. Whether you're a solo act or a full-scale team, Centercode empowers you to create flexible projects, maintain high user participation rates, and produce continuous product insights to support high-speed development.

Average Rating: 4.3/5.0

Total Reviews: 108

How Do G2 Users Rate Centercode?

  • Ease of Use: 7.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.8/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.3/10 (Category avg: 9.0/10)

Who Is the Company Behind Centercode?

  • Seller: Centercode
  • Year Founded: 2001
  • HQ Location: Laguna Hills, CA
  • Twitter: @Centercode
    1,830 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Electronics, Computer Software
  • Company Size: 44% Large, 33% Medium

What Are Recent G2 Reviews of Centercode?

What Are G2 Users Discussing About Centercode?

Kimoby

Kimoby is a Service Lane Operating System built for automotive dealership service departments. It consolidates two-way texting, inspections, V2C with AI-generated estimates, digital estimates with one-tap customer approval, mobile payments, in-person payment terminals, loaner fleet management, Voice AI agent for missed calls, CSI follow-up, and marketing campaigns into one platform. Kimoby integrates with CDK (with write-back), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum. When a customer approves an estimate or makes a payment, it writes back to the DMS repair order automatically. Over 1,000 dealerships across in the United States and Canada use Kimoby. BMW Activities Fund approved vendor with exclusive myBMW app integration. VW eConnect and CMC approved. Ford Commitment Program qualifying vendor. Month-to-month contracts. No setup fee. No long-term commitment. Transparent pricing published at kimoby.com/pricing.

Average Rating: 4.8/5.0

Total Reviews: 66

How Do G2 Users Rate Kimoby?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Kimoby?

  • Seller: Kimoby
  • Year Founded: 2013
  • HQ Location: Québec, CA
  • LinkedIn® Page: www.linkedin.com
    51 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Service Advisor
  • Top Industries: Automotive
  • Company Size: 57% Small, 41% Medium

What Do G2 Reviewers Say About Kimoby?

AI-generated summary from verified user reviews

Pros
  • Users value the easy communication offered by Kimoby, simplifying interactions for tech-savvy individuals.
  • Users praise Kimoby for its ease of use, facilitating seamless communication for tech-savvy advisors and cellphone users.
  • Users love the time-saving benefits of Kimoby, allowing more focus on work instead of phone tag with customers.
Cons
  • Users feel the absence of a quick add customer button limits efficiency while navigating through Kimoby.
  • Users experience double texting issues with Kimoby, leading to confusion for guests after vehicle service completion.
  • Users face software glitches causing double text notifications, which disrupt communication with guests returning from the dealership.

What Are Recent G2 Reviews of Kimoby?

What Are G2 Users Discussing About Kimoby?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated