--- title: First Responder Support Tools (FiRST) Reviews meta\_title: 'First Responder Support Tools (FiRST) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how First Responder Support Tools (FiRST) works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 2 scale: '5' date\_modified: '2025-10-31' parent\_category: name: Public Safety url: https://www.g2.com/categories/public-safety --- # First Responder Support Tools (FiRST) Reviews & Product Details FiRST provides responders and emergency managers with critical, mobile, map-based information to support IED and Hazmat incident response. Users can access response data, annotate digital maps, retrieve current weather to orient downwind hazard areas, and assess roadblocks to isolate the area. Used in conjunction with the FiRST Sharing Service (see other side), organizations can share incident GIS data across mobile, Windows PC, and browser-based systems. * * * Seller [FiRST](https://www.g2.com/sellers/first-39b7dc2f-b8a5-4843-9c50-4a0867a2b1e0) Discussions [First Responder Support Tools (FiRST) Community](https://www.g2.com/products/first-responder-support-tools-first/discuss) Show More ## Top-Rated Alternatives [ ![Everbridge 360 (Critical Event Management)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Everbridge 360 (Critical Event Management)") Everbridge 360 (Critical Event Management) 4.5/5(353) ](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) [ ![Aladtec by TCP](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aladtec by TCP") Aladtec by TCP 4.5/5(116) ](https://www.g2.com/products/aladtec-by-tcp/reviews) [ ![ImageTrend](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ImageTrend") ImageTrend 4.2/5(47) ](https://www.g2.com/products/imagetrend/reviews) [ View All Alternatives ](https://www.g2.com/products/first-responder-support-tools-first/competitors/alternatives) ![Sonnie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonnie S.") SS Sonnie S. Emergency Medical Technician Mid-Market (51-1000 emp.) 11/24/2020 "First Responder Support Tools (FiRST) Review" 4.5/5 What do you like best about First Responder Support Tools (FiRST)? Ease of use is adjacent to other apps also currently in use. Helps with critical incident response. Brings ease to in-field organization and strategizing. Not hard to navigate through. Easy to train new users on the concepts. Cuts down the chaos. Review collected by and hosted on G2.com. What do you dislike about First Responder Support Tools (FiRST)? I don't like that only designated admins can post which is not beneficial if the admins are all interoffice. We need individuals who are currently in the field to be the primary users. For optimal usage, this is the better way to go because they can better visualize and input what is actually in front of them to help communicate with all other users. If you are using this from behind a desk, it is possibly based on your imagination in adjacent to what someone else has reported to you. Review collected by and hosted on G2.com. Recommendations to others considering First Responder Support Tools (FiRST): Consider your current needs before using. If you have an enormous amount of personnel in the field, this may or may not be beneficial. Especially if you are operating across state lines. Review collected by and hosted on G2.com. What problems is First Responder Support Tools (FiRST) solving and how is that benefiting you? Good aid for response to Hazmat scenarios/scenes. A good tool to size up distances Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![faiza k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "faiza k.") FK faiza k. Senior Human Resources Analyst Computer Software Mid-Market (51-1000 emp.) 10/25/2019 "It’s a smart software to stay updated" 4/5 What do you like best about First Responder Support Tools (FiRST)? This software provides all the efficient methods to stay update with all the kinds of hazards and incident’s information. Review collected by and hosted on G2.com. What do you dislike about First Responder Support Tools (FiRST)? The speed should more rare time it’s a user friendly it also provides swift information Review collected by and hosted on G2.com. Recommendations to others considering First Responder Support Tools (FiRST): It’s a must have tool Review collected by and hosted on G2.com. What problems is First Responder Support Tools (FiRST) solving and how is that benefiting you? I stay up to date with the help of this tool. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of First Responder Support Tools (FiRST) for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Everbridge 360 (Critical Event Management) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/f88209bb97c2f802b9fb6d8ed731981f/everbridge-360-critical-event-management.svg "Everbridge 360 (Critical Event Management) Logo") Everbridge 360 (Critical Event Management) 4.5 (353) Everbridge Mass Notification with Incident Communications enables organizations to send notifications to individuals or groups using lists, locations, and visual intelligence. This comprehensive notification solution keeps your contacts informed before, during, and after all events, operational incidents, and emergencies. The solution features robust analytics, GIS capabilities, and flexible contact management for both public and employee alerts. In addition, customers with global contacts can leverage a single access point to notify contacts and manage contact data across multiple distributed data stores — a unique “globally local” approach.  ](https://www.g2.com/products/everbridge-360-critical-event-management/reviews "Everbridge 360 (Critical Event Management)")[ 2 ![Aladtec by TCP Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_cb9d51a06e9fbba436f96baa1a75df23/aladtec-by-tcp.png "Aladtec by TCP Logo") Aladtec by TCP 4.5 (116) Online Employee Scheduling & Workforce Management ](https://www.g2.com/products/aladtec-by-tcp/reviews "Aladtec by TCP")[ 3 ![ImageTrend Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a28e83c6260d736c3f918bca643abc6b/imagetrend.svg "ImageTrend Logo") ImageTrend 4.2 (47) ImageTrend’s software transforms incident data into actionable intelligence to help healthcare and emergency service providers address systemic challenges and significantly impact the communities they serve. Our comprehensive data analytics and integration capabilities help customers streamline operations, shape long-term strategies, and improve outcomes. ](https://www.g2.com/products/imagetrend/reviews "ImageTrend")[ 4 ![First Due Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8c9abadecb53a920324a03eb768d3d04/first-due.svg "First Due Logo") First Due 4.5 (44) First Due is a complete solution to streamline your Fire & EMS agency's workflow. First Due suite unifies all your agency's critical functions, including NFIRS, ePCR, Fire Prevention, Pre-Incident Planning, Scheduling & Personnel Management, Assets & Inventory Management, Training, Community Engagement, Mobile Response, and more - all within a single application. We believe that data-driven and responder-focused solutions are the future of Fire & EMS operations, which is why our suite performs independently as best-of-breed applications and together as the last piece of software your agency will need to buy. You'll save time and money eliminating the need to manage multiple platforms and struggle with manual data entry. First Due is available anywhere on any device, providing your team with the flexibility they need to stay productive, whether at the station, responding to incidents, or engaging with the community you serve. This means you can spend less time worrying about logistics and more time focusing on the things that matter most - protecting your community and saving lives. At First Due, we understand the unique challenges that Fire & EMS agencies face, which is why we're committed to providing a suite of software solutions that are tailored to your needs. Contact us today to learn more about how our solutions can help your agency work smarter, not harder. ](https://www.g2.com/products/first-due/reviews "First Due")[ 5 ![Smart CAD Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e1b8e090502c958cbbd29643c0aca7d0/smart-cad.png "Smart CAD Logo") Smart CAD 5.0 (37) Smart CAD is an intuitive solution for rapid unit dispatching and incident management. Trusted by public safety units and emergency services in over 50 countries, it delivers a full set of features including call handling, case management, location tracking, integrated video feeds, and many more. 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Yet it's so advanced, it actually gives you back more data than you put in. ](https://www.g2.com/products/eso-ehr/reviews "ESO EHR")[ 7 ![CentralSquare Public Safety & Justice Logo](https://images.g2crowd.com/uploads/product/hd_favicon/c13d9cbd59ca1d2d2884f006aa5689c6/centralsquare-public-safety-justice.svg "CentralSquare Public Safety & Justice Logo") CentralSquare Public Safety & Justice 3.9 (17) CentralSquare Public Safety Pro Suite is the world’s first plug-and-play public safety suite, featuring 911, CAD, RMS, Mobile and Jail—in one place. 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