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ESO EHR

3.6
(6)

ESO Electronic Health Record (EHR) makes it easy to produce quality EMS clinical documentation. Yet it's so advanced, it actually gives you back more data than you put in.

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ESO EHR Reviews

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Showing 6 ESO EHR reviews
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ESO EHR review by Samuel K.
Samuel K.
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"Great user facing design; limitations for advanced customers"

What do you like best?

ESO EHR delivers an excellent, highly-usable user interface to front-line medics and to clinical managers. This interface is fast, readable, and makes completing patient charts or looking up performance analytics quick and easy.

What do you dislike?

Unfortunately, ESO still relies on obsolete Silverlight technology to power backend administration tools and chart auditing tools. This creates serious browser compatibility challenges and forces these tools to run slowly and feel out of place with the more modern components. Lack of customizable fields and advanced full-access data connections are a challenge for larger and more advanced EMS agencies.

Recommendations to others considering the product

ESO as a company has solid leadership with an incredible depth of EMS experience; the CEO, Chris Dillie, has roots in EMS; the VP for EHR, Kenny Schnell, has a long career in EMS management at innovative agencies, and the VP for analytics and HDE, Allen Johnson, also has a long career in EMS and emergency healthcare.

ESO EHR is a well-designed product liked by the medics and managers who use it. It does have gaps with customization and reporting, but these are being addressed by the company and they approach design decisions with a long-term view. Support is fast, helpful, and very hands-on when needed. Implementation was made easy and a wealth of training resources were available.

The only significant gap is the limitations of the chart audit/review functionality; it is adequate but nowhere near complete. And for agencies with high-end data analyst competencies, ESO EHR has limited direct data access. However, both of these problems are being addressed.

What business problems are you solving with the product? What benefits have you realized?

Challenges with a key competitor's product led our agency to explore available NEMSIS 3 options. With ESO EHR, we've ended up with fewer in-house IT support needs and a faster, smoother training and on-boarding process for new employees. Additionally, the analytics tools have enabled non-technical managers to quickly generate their own reports and explore data to monitor key performance metrics.

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ESO EHR review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source
content

"Great Way to View Schedule"

What do you like best?

I like that it allows you to view your schedule a month in advance, as well as how everyone is scheduled within your organization. It also allows you to see if you've accumulated any points, which I like, and it makes it easy to request shifts off.

What do you dislike?

The first time I synced my calendar to my Google Calendar, it didn't show all the shifts that I was scheduled when I looked at the calendar in my Android phone. Eventually, it did show the rest of my shifts for the next month, so I'm assuming it only does one month at a time until the previous month is almost up.

What business problems are you solving with the product? What benefits have you realized?

Seeing what shifts you're scheduled and who you're going to be working with in advance.

What Emergency Medical Services solution do you use?

Thanks for letting us know!
ESO EHR review by User in Primary/Secondary Education
User in Primary/Secondary Education
Validated Reviewer
Verified Current User
Review Source
content

"ESO review"

What do you like best?

ESO is extremely user friendly. It is very easy to use and understand. Once you get used to it, patient information can be entered in extremely quickly and efficiently.

What do you dislike?

The system tends to log out very quickly. There isn’t a way to opt that it won’t log out until the call being run is completed and locked.

What business problems are you solving with the product? What benefits have you realized?

I use ESO as an EMT for a medical transport company. It is a great way for chatting and logging patient information.

ESO EHR review by chris h.
chris h.
Validated Reviewer
Review Source
content

"Did not like eso epcr"

What do you like best?

I really didn’t like much about eso. I am unsure if it was the fact that I was used to ither softwear

What do you dislike?

I really didn’t like anything about ESO. I could never really get the format for it to work correctly for me. I was not a fan

What business problems are you solving with the product? What benefits have you realized?

I don’t believe I saw any benefits I wasn’t in the billing area that may have used some of the other areas I worked at. I do not like it dealing with the patient aspect of everything.

ESO EHR review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"A sea of check boxes."

What do you like best?

I suppose if I had to come up with something I like about the program it would be the color scheme.

What do you dislike?

I dislike that you have be so redundant it takes forever to get any paperwork completed.

Recommendations to others considering the product

Make integration with monitor easier.

What business problems are you solving with the product? What benefits have you realized?

I suppose the business office has gotten more $ back from Medicare because of the countless number of check boxes.

ESO EHR review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source
content

"Fast pcr charting"

What do you like best?

Easy to use, flows well, and intuitive to use.

What do you dislike?

Unable to generate return trips/frequent flyers must bet fully re-input

What business problems are you solving with the product? What benefits have you realized?

Records compilation and management. Streamlined billing.

Kate from G2

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* We monitor all ESO EHR reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.