# ESO EHR Reviews **Vendor:** ESO **Category:** [Emergency Medical Services Software](https://www.g2.com/categories/emergency-medical-services) **Average Rating:** 4.3/5.0 **Total Reviews:** 19 ## About ESO EHR ESO Electronic Health Record (EHR) makes it easy to produce quality EMS clinical documentation. Yet it's so advanced, it actually gives you back more data than you put in. Say goodbye to your old ePCR. And say hello to ESO EHR. ## ESO EHR Reviews ### 1. ESO EHR the best I've seen in 43 years for patient reporting/electronic healthcare records for EMS **Rating:** 5.0/5.0 stars **Reviewed by:** Ben C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about ESO EHR?** Easy to learn, easy to use, clear and concise reports produced from data entry. Constant improvement by corporate. The ability to extract data improves day by day and it's usable!!!!! HDE is the bomb! **What do you dislike about ESO EHR?** Nothing right now. As an admin, the learning curve is much steeper and I am unaware of many of the capabilities in ESO EHR and Fire. I need about a month-long academy to do nothing but ESO. **Recommendations to others considering ESO EHR:** Talk to a user - - they'll be your best marketing tool. **What problems is ESO EHR solving and how is that benefiting you?** Analytics and Ad Hoc. The knowledge classes were great at Wave 2020 but the labs were full and unavailable. ### 2. Charting Made Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about ESO EHR?** The software provides a seamless transition between multiple devices, including tablets, laptops, and desktops. You can import all facets of the monitoring done on a patient during transport in one easy solution. **What do you dislike about ESO EHR?** I wouldn't say I like that if the software passes an update time, it shuts the desktop application down. It then requires an uninstall, reinstalls, and reconnection to fully reactivate the software for use. It can be hard to do while crews are in the field. **Recommendations to others considering ESO EHR:** If you plan to do multiple places and types of work, this might be for you. It has a desktop version compatible with Windows and a web version. There is also an excellent administration to control access and perform all the person's functions. **What problems is ESO EHR solving and how is that benefiting you?** It allows our current 911 crews better transitions between taking care of an emergency call and completing charts. It also syncs better with the counties that use this software to keep track of the type of work completed for analytics. It has faster install times and is less cumbersome to get up and run. The website version is also easy to use and navigate, making that aspect an additional boon. ### 3. Asst. Director Of Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about ESO EHR?** Everything is in one App. Looking followed on personal managment **What do you dislike about ESO EHR?** The ADH slow and chart review is to slow **What problems is ESO EHR solving and how is that benefiting you?** Able to track everything ### 4. Easy to Use First Responder Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2021 **What do you like best about ESO EHR?** It's easy to use and navigate. The validations show you exactly what is required or missing and it makes the QA/QC process so easy. **What do you dislike about ESO EHR?** It's not highly customizable, so if you are trying to track specific elements you need to hope they are included in updates from ESO. **Recommendations to others considering ESO EHR:** Super easy to implement and roll--out. The support is little hit-or-miss though. **What problems is ESO EHR solving and how is that benefiting you?** There is a lot more consistency in the completion of our Records. We have been able to ### 5. Captain, Training Division **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about ESO EHR?** The quick and easy features that allow the crews to rapidly complete the PCR. **What do you dislike about ESO EHR?** Currently there is a conflict with the street names having added letters at the end. However, the support team is being great with getting the item fixed **What problems is ESO EHR solving and how is that benefiting you?** Data, data, data. I love the easy ability to grab what we want when we need it in a clean report. ### 6. Best EHR out there **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about ESO EHR?** Very user friendly; mobile entry allows crews to complete report real time and report essentially done upon arrival to hospital. Reporting and QM modules are robust and easy to use. **What do you dislike about ESO EHR?** Would like some QM optimization to autopopulate review list from EHR procedures or impressions. **What problems is ESO EHR solving and how is that benefiting you?** Robust reporting and QM modules are very easy to track trends and crew performance. ### 7. ESO EHR Review **Rating:** 5.0/5.0 stars **Reviewed by:** Charles R. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about ESO EHR?** Ease of use, tech support, very responsive and customer orientated. **What do you dislike about ESO EHR?** Nothing at all. Been a satisfied customer since 2010. **What problems is ESO EHR solving and how is that benefiting you?** No problems at all. ### 8. ESO improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2020 **What do you like best about ESO EHR?** ESO is easy to use with no training. Helpful instructions and how to's are available when needed. **What do you dislike about ESO EHR?** Have not come across a dislike. ESO is helpful with any questions I might have **What problems is ESO EHR solving and how is that benefiting you?** Patient reports are very easy to find. Personnel credentials are tracked on the reports. Data is very easy to extract. ### 9. Best PCR ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2020 **What do you like best about ESO EHR?** Easy and concise to work through completing a PCR. **What do you dislike about ESO EHR?** There are no real negatives to this option for completing patient encounter documentation. **What problems is ESO EHR solving and how is that benefiting you?** This provides us a way to document our encounter with a patient in a way that is clear and concise. ### 10. Greart product, easy to learn and use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about ESO EHR?** Ease of use. Works well in adverse environments. **What do you dislike about ESO EHR?** No ios or android compatible apps. Need to create IOS app for ipads. **What problems is ESO EHR solving and how is that benefiting you?** Standardizing report entry and data analysis. ### 11. Long time user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about ESO EHR?** The flow of the program is very good. There are multiple fields that you can add or take away. **What do you dislike about ESO EHR?** There are not enough options for EMD complaint, Primary Impression and S/S. These need to be expanded. **Recommendations to others considering ESO EHR:** Keep an open mind when using this. There are so many options that it can be overwhelming, but it is worth it in the long run. **What problems is ESO EHR solving and how is that benefiting you?** The billing/QM is quite good. It has been easy to bill out as a group instead of having to bill them out individually. ### 12. A straight forward and to the point charting program. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2019 **What do you like best about ESO EHR?** This is a easy to use system that you can work on off line. **What do you dislike about ESO EHR?** I don’t like the fact that can’t get the off line option for personal devices. **What problems is ESO EHR solving and how is that benefiting you?** It’s a program that can get all charting done and all information can be sent to all parties that need it easily. ### 13. ESO review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about ESO EHR?** It is a very simple program to use- very self explanatory **What do you dislike about ESO EHR?** I dislike that it logs out very quickly. I wish it would stay logged in until a report is closed **What problems is ESO EHR solving and how is that benefiting you?** It’s very helpful in charting. Makes the process much easier than using paper charts ### 14. A sea of check boxes. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about ESO EHR?** I suppose if I had to come up with something I like about the program it would be the color scheme. **What do you dislike about ESO EHR?** I dislike that you have be so redundant it takes forever to get any paperwork completed. **Recommendations to others considering ESO EHR:** Make integration with monitor easier. **What problems is ESO EHR solving and how is that benefiting you?** I suppose the business office has gotten more $ back from Medicare because of the countless number of check boxes. ### 15. Great Way to View Schedule **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about ESO EHR?** I like that it allows you to view your schedule a month in advance, as well as how everyone is scheduled within your organization. It also allows you to see if you've accumulated any points, which I like, and it makes it easy to request shifts off. **What do you dislike about ESO EHR?** The first time I synced my calendar to my Google Calendar, it didn't show all the shifts that I was scheduled when I looked at the calendar in my Android phone. Eventually, it did show the rest of my shifts for the next month, so I'm assuming it only does one month at a time until the previous month is almost up. **What problems is ESO EHR solving and how is that benefiting you?** Seeing what shifts you're scheduled and who you're going to be working with in advance. ### 16. ESO review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ESO EHR?** ESO is extremely user friendly. It is very easy to use and understand. Once you get used to it, patient information can be entered in extremely quickly and efficiently. **What do you dislike about ESO EHR?** The system tends to log out very quickly. There isn’t a way to opt that it won’t log out until the call being run is completed and locked. **What problems is ESO EHR solving and how is that benefiting you?** I use ESO as an EMT for a medical transport company. It is a great way for chatting and logging patient information. ### 17. Great user facing design; limitations for advanced customers **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel K. | Senior Clinical Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about ESO EHR?** ESO EHR delivers an excellent, highly-usable user interface to front-line medics and to clinical managers. This interface is fast, readable, and makes completing patient charts or looking up performance analytics quick and easy. **What do you dislike about ESO EHR?** Unfortunately, ESO still relies on obsolete Silverlight technology to power backend administration tools and chart auditing tools. This creates serious browser compatibility challenges and forces these tools to run slowly and feel out of place with the more modern components. Lack of customizable fields and advanced full-access data connections are a challenge for larger and more advanced EMS agencies. **Recommendations to others considering ESO EHR:** ESO as a company has solid leadership with an incredible depth of EMS experience; the CEO, Chris Dillie, has roots in EMS; the VP for EHR, Kenny Schnell, has a long career in EMS management at innovative agencies, and the VP for analytics and HDE, Allen Johnson, also has a long career in EMS and emergency healthcare. ESO EHR is a well-designed product liked by the medics and managers who use it. It does have gaps with customization and reporting, but these are being addressed by the company and they approach design decisions with a long-term view. Support is fast, helpful, and very hands-on when needed. Implementation was made easy and a wealth of training resources were available. The only significant gap is the limitations of the chart audit/review functionality; it is adequate but nowhere near complete. And for agencies with high-end data analyst competencies, ESO EHR has limited direct data access. However, both of these problems are being addressed. **What problems is ESO EHR solving and how is that benefiting you?** Challenges with a key competitor's product led our agency to explore available NEMSIS 3 options. With ESO EHR, we've ended up with fewer in-house IT support needs and a faster, smoother training and on-boarding process for new employees. Additionally, the analytics tools have enabled non-technical managers to quickly generate their own reports and explore data to monitor key performance metrics. ### 18. Did not like eso epcr **Rating:** 2.0/5.0 stars **Reviewed by:** chris h. | Firefighter, Public Safety, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about ESO EHR?** I really didn’t like much about eso. I am unsure if it was the fact that I was used to ither softwear **What do you dislike about ESO EHR?** I really didn’t like anything about ESO. I could never really get the format for it to work correctly for me. I was not a fan **What problems is ESO EHR solving and how is that benefiting you?** I don’t believe I saw any benefits I wasn’t in the billing area that may have used some of the other areas I worked at. I do not like it dealing with the patient aspect of everything. ### 19. Fast pcr charting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2018 **What do you like best about ESO EHR?** Easy to use, flows well, and intuitive to use. **What do you dislike about ESO EHR?** Unable to generate return trips/frequent flyers must bet fully re-input **What problems is ESO EHR solving and how is that benefiting you?** Records compilation and management. Streamlined billing. ## ESO EHR Discussions - [What is ESO system?](https://www.g2.com/discussions/what-is-eso-system) - [What is ESO Billing software?](https://www.g2.com/discussions/what-is-eso-billing-software) - [What is ESO EHR?](https://www.g2.com/discussions/what-is-eso-ehr) - [What are the features of an EHR system?](https://www.g2.com/discussions/eso-ehr-what-are-the-features-of-an-ehr-system) - [View ESO EHR pricing details and edition comparison](https://www.g2.com/products/eso-ehr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+03%3A28%3A05+-0500&secure%5Bsession_id%5D=f5684d12-528f-4185-a749-16c817517e4e&secure%5Btoken%5D=8ec7f05b77449fbe32c42dfdbcc47a5b56dc628eeeaadf83acbd74b66739cbff&format=llm_user) ## ESO EHR Features **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Emergency Response** - Computer Aided Dispatch - Geospatial Mapping - Collaborative Response **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Data Management** - Patient Care Report / Clinical Documentation - Performance Reporting **Business Operations** - Billing - Employee Management **Agentic AI - EHR** - Autonomous Task Execution ## Top ESO EHR Alternatives - [ImageTrend](https://www.g2.com/products/imagetrend/reviews) - 4.2/5.0 (47 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (894 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews)