ESO EHR delivers an excellent, highly-usable user interface to front-line medics and to clinical managers. This interface is fast, readable, and makes completing patient charts or looking up performance analytics quick and easy.
Unfortunately, ESO still relies on obsolete Silverlight technology to power backend administration tools and chart auditing tools. This creates serious browser compatibility challenges and forces these tools to run slowly and feel out of place with the more modern components. Lack of customizable fields and advanced full-access data connections are a challenge for larger and more advanced EMS agencies.
ESO as a company has solid leadership with an incredible depth of EMS experience; the CEO, Chris Dillie, has roots in EMS; the VP for EHR, Kenny Schnell, has a long career in EMS management at innovative agencies, and the VP for analytics and HDE, Allen Johnson, also has a long career in EMS and emergency healthcare.
ESO EHR is a well-designed product liked by the medics and managers who use it. It does have gaps with customization and reporting, but these are being addressed by the company and they approach design decisions with a long-term view. Support is fast, helpful, and very hands-on when needed. Implementation was made easy and a wealth of training resources were available.
The only significant gap is the limitations of the chart audit/review functionality; it is adequate but nowhere near complete. And for agencies with high-end data analyst competencies, ESO EHR has limited direct data access. However, both of these problems are being addressed.
Challenges with a key competitor's product led our agency to explore available NEMSIS 3 options. With ESO EHR, we've ended up with fewer in-house IT support needs and a faster, smoother training and on-boarding process for new employees. Additionally, the analytics tools have enabled non-technical managers to quickly generate their own reports and explore data to monitor key performance metrics.