# Best Emergency Medical Services Software for Medium-Sized Businesses *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Products classified in the overall Emergency Medical Services category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Emergency Medical Services to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Emergency Medical Services category. In addition to qualifying for inclusion in the Emergency Medical Services Software category, to qualify for inclusion in the Medium-Sized Business Emergency Medical Services Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## G2 Grid® for Emergency Medical Services Software ![G2 Grid® for Emergency Medical Services Software plotting products by satisfaction and market presence](https://www.g2.com/categories/emergency-medical-services/grids.png?focus%5B%5D=339&focus%5B%5D=42239&focus%5B%5D=5136&focus%5B%5D=53559&focus%5B%5D=19534) Highlighted products: Everbridge 360 (Critical Event Management), ImageTrend, Aladtec by TCP, Tyler Enterprise Public Safety, and ESO EHR. Underlying data: [Grid® JSON](https://www.g2.com/categories/emergency-medical-services/grids.json?focus%5B%5D=everbridge-360-critical-event-management&focus%5B%5D=imagetrend&focus%5B%5D=aladtec-by-tcp&focus%5B%5D=tyler-enterprise-public-safety&focus%5B%5D=eso-ehr&segment=mid-market) ## How Many Emergency Medical Services Software Products Does G2 Track? **Total Products under this Category:** 102 ### Category Stats (Jul 2026) - **Average Rating**: 4.15/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: ESO EHR (+0.26%) - Among all products in this category, ESO EHR recorded the largest rating increase compared to last month *Last updated: July 23, 2026* ## How Does G2 Rank Emergency Medical Services Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 700+ Authentic Reviews - 102+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### SAP Fieldglass Drive better business outcomes with a robust Vendor Management System (VMS) to find, engage, and manage your global external workforce – including temporary workers, freelancers, contractors, consultants, and service workers. Since 1999, organizations have been using innovative digital SAP Fieldglass solutions to transform how they get work done. Offered in 190 countries and 21 languages, our open cloud-based applications let you simplify and streamline the procurement and management of your external workforce. You can: • Connect in real time to a global network of qualified service providers and contingent workers so you can find the right talent more quickly. • Track and manage key metrics to accurately manage performance and enhance outcomes and productivity over time. • Improve process efficiency, total workforce results, and spend management savings through integration with ERP, HR, and procurement solutions. • Reduce risk through security features that support global-regulations compliance, permissions and access tracking, and asset protection through proper on- and offboarding. • Increase productivity and strengthen competitive advantage by creating and maintaining a dynamic, responsive workforce. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1220&secure%5Bchosen_at%5D=2026-07-23T11%3A34%3A28Z&secure%5Bdisplayable_resource_id%5D=133&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=38217&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=38217&secure%5Bresource_id%5D=1220&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Femergency-medical-services%2Fmid-market&secure%5Btoken%5D=3cb9093d925b13472e392b23e51fd444df5cda935ad1f327d6454d2b40f8082d&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2025%2F03%2Fc4519407-fc7e-0010-bca6-c68f7e60039b.html%3Fcampaigncode%3DCRM-YD25-ISM-408601%26source%3DFG-click-campaign-G2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Emergency Medical Services Software Products in 2026? ### 1. [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, only Everbridge helps organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. The leading organizations rely on Everbridge to keep their people safe and organizations running. - Secure, reliable & scalable platform trusted by 6,500+ customers - Send consistent and error-free messages quickly - Communicate and respond more quickly to disruptive events - Automate and tailor response activities to meet your needs Companies Trust Everbridge to Deliver High Availability, Scalability, Resiliency, and Security: 9 of the 10 Top U.S. Investment Banks 6 of the 10 Largest Global Automakers 4 of the 4 Largest Global Consulting Firms 8 of the 9 Largest Health Systems 8 of the 10 Largest U.S. Cities 47 of the 50 Busiest North American Airports **Average Rating:** 4.5/5.0 **Total Reviews:** 342 **Who Is the Company Behind Everbridge 360 (Critical Event Management)?** - **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge) - **Company Website:** https://www.everbridge.com - **Year Founded:** 2002 - **HQ Location:** Vienna, VA - **Twitter:** @Everbridge (4,786 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33883 (1,609 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Continuity Analyst - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 40% Enterprise, 30% Mid-Market #### What Are Everbridge 360 (Critical Event Management)'s Pros and Cons? **Pros:** - Ease of Use (111 reviews) - Alerts Management (61 reviews) - Features (57 reviews) - Communication (51 reviews) - Notifications (50 reviews) **Cons:** - Limitations (38 reviews) - Inefficiency (31 reviews) - Complexity (19 reviews) - Limited Functionality (19 reviews) - Integration Issues (18 reviews) ### What Do G2 Reviewers Say About Everbridge 360 (Critical Event Management)? *AI-generated summary from verified user reviews* **Pros:** - Users highlighted the **ease of use** of Everbridge 360, appreciating its straightforward setup and user-friendly interface. - Users appreciate the **simultaneous alerts** feature of Everbridge 360, enhancing efficiency through a unified dashboard for notifications. - Users appreciate the **targeted notifications** and **ease of use** , streamlining incident management effectively with Everbridge 360. - Users value the **robust communication capabilities** of Everbridge 360, ensuring quick and effective messaging during critical events. - Users value the **simultaneous alerts** from Everbridge 360, enhancing communication and response efficiency during critical events. **Cons:** - Users face **complexity challenges** with Everbridge 360, requiring significant effort for effective usage and management. - Users find the **inefficiency** of Everbridge 360's initial setup and complex governance challenging in dynamic environments. - Users find the **inherent complexity** of Everbridge 360 challenging, affecting setup efficiency and response time in urgent situations. - Users experience **limited functionality** with Everbridge 360, facing issues with notifications, reporting, and mapping features. - Users experience **integration issues** with Everbridge 360, complicating the use of its various modules and third-party apps. #### What Are Recent G2 Reviews of Everbridge 360 (Critical Event Management)? **"[Quick to Learn, Easy to Use, Reliable Crisis Communications](https://www.g2.com/survey_responses/everbridge-360-critical-event-management-review-13060187)"** **Rating:** 5.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/everbridge-360-critical-event-management-review-13060187) --- **"[Incredibly Customizable and Stellar Support](https://www.g2.com/survey_responses/everbridge-360-critical-event-management-review-13122881)"** **Rating:** 5.0/5.0 stars *— Pedro R.* [Read full review](https://www.g2.com/survey_responses/everbridge-360-critical-event-management-review-13122881) --- #### What Are G2 Users Discussing About Everbridge 360 (Critical Event Management)? - [What is Everbridge Critical Event Management Platform used for?](https://www.g2.com/discussions/what-is-everbridge-critical-event-management-platform-used-for) - [What is Everbridge Visual Command Center used for?](https://www.g2.com/discussions/what-is-everbridge-visual-command-center-used-for) - [What is a mass notification tool?](https://www.g2.com/discussions/what-is-a-mass-notification-tool) - [Which method of contact does everbridge uses to send notifications?](https://www.g2.com/discussions/which-method-of-contact-does-everbridge-uses-to-send-notifications) - [What is everbridge used for?](https://www.g2.com/discussions/what-is-everbridge-used-for) - 1 comment ### 2. [ImageTrend](https://www.g2.com/products/imagetrend/reviews) ImageTrend transforms incident data into actionable intelligence, empowering frontline teams to effectively manage surging demands and resource constraints, driving impactful change in the communities we support. Founded in 1998, we serve more than 4,000 customers including 20,000 agencies across Fire, Emergency Medical Services, and Hospital segments. With our deep industry knowledge and advanced data analytics capabilities, we help our customers streamline operations, shape long-term strategies, and dramatically improve outcomes. Our comprehensive software solutions and dedicated team provide the confidence and intelligence our customers need to tackle today’s challenges and prepare for tomorrow’s uncertainties. **Average Rating:** 4.2/5.0 **Total Reviews:** 47 **Who Is the Company Behind ImageTrend?** - **Seller:** [ImageTrend](https://www.g2.com/sellers/imagetrend) - **Company Website:** https://www.imagetrend.com/ - **Year Founded:** 1998 - **HQ Location:** Eagan, MN - **Twitter:** @ImageTrend_LLC (672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/75505/ (420 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Public Safety, Hospital & Health Care - **Company Size:** 51% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of ImageTrend? **"[Unmatched Flexibility and Support for EMS Documentation](https://www.g2.com/survey_responses/imagetrend-review-12168760)"** **Rating:** 5.0/5.0 stars *— Stephanie S.* [Read full review](https://www.g2.com/survey_responses/imagetrend-review-12168760) --- **"[Consideration and acknowledgement to adjust customer needs](https://www.g2.com/survey_responses/imagetrend-review-12331396)"** **Rating:** 4.0/5.0 stars *— Barrington F.* [Read full review](https://www.g2.com/survey_responses/imagetrend-review-12331396) --- ### 3. [Aladtec by TCP](https://www.g2.com/products/aladtec-by-tcp/reviews) Aladtec is a specialized employee scheduling software solution designed specifically for public safety organizations, such as fire departments, police departments, and emergency medical services. This innovative platform streamlines the complex process of scheduling personnel around the clock, allowing agencies to focus on their critical mission of serving the community rather than getting bogged down in administrative tasks. By automating scheduling, Aladtec helps organizations manage their workforce more effectively, ensuring that they have the right number of staff available at all times. The target audience for Aladtec includes public safety administrators, human resources personnel, and operational managers who are responsible for maintaining compliance with labor laws and union agreements while also managing budgets and overtime costs. The software is particularly beneficial for organizations that operate on unique rotation patterns and require adherence to specific staffing policies. By providing a centralized platform for scheduling, Aladtec enhances communication and collaboration among team members, ultimately leading to improved employee satisfaction and retention. Key features of Aladtec include real-time data access, which allows administrators to monitor staffing levels, budget allocations, and overtime usage effectively. This insight is crucial for making informed decisions that can help mitigate unnecessary costs. Additionally, the software offers self-service tools for employees, granting them the flexibility to manage their schedules according to their preferences. This includes the ability to trade shifts, bid for open shifts, and view their schedules at any time, fostering a sense of ownership and accountability among staff. Aladtec stands out in the public safety scheduling software category by providing tailored solutions that align with the specific needs of emergency service organizations. Its focus on compliance tracking and adherence to labor rules helps mitigate risks associated with scheduling errors. Furthermore, the platform’s user-friendly interface ensures that both administrators and employees can navigate the system with ease, enhancing overall productivity. By automating routine scheduling tasks, Aladtec empowers public safety personnel to devote more time to their core responsibilities, ultimately benefiting the communities they serve. **Average Rating:** 4.5/5.0 **Total Reviews:** 115 **Who Is the Company Behind Aladtec by TCP?** - **Seller:** [TCP Software](https://www.g2.com/sellers/tcp-software) - **Company Website:** https://www.tcpsoftware.com/ - **Year Founded:** 1988 - **HQ Location:** Plano, US - **Twitter:** @tcpsoftware (450 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2644323/ (1,341 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Public Safety, Hospital & Health Care - **Company Size:** 51% Small-Business, 45% Mid-Market #### What Are Aladtec by TCP's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Scheduling Ease (6 reviews) - Helpful (5 reviews) - Scheduling (5 reviews) - Customer Support (4 reviews) **Cons:** - Scheduling Issues (3 reviews) - Shift Management (3 reviews) - Difficult Setup (2 reviews) - Learning Curve (2 reviews) - Mobile App Issues (2 reviews) ### What Do G2 Reviewers Say About Aladtec by TCP? *AI-generated summary from verified user reviews* **Pros:** - Users find Aladtec remarkably **easy to use** , with helpful tech support for any questions or issues. - Users value the **scheduling ease** of Aladtec, which greatly simplifies shift management and time tracking. - Users find Aladtec's **helpful support** team fantastic, enhancing their experience with responsive assistance for any inquiries. - Users value the **automated scheduling process** of Aladtec, significantly improving efficiency and simplifying management tasks. - Users commend Aladtec's **excellent customer support** , noting its helpfulness and responsiveness to inquiries. **Cons:** - Users face **scheduling issues** with blocked publishing privileges and overtime conflicts that complicate the scheduling process. - Users are frustrated by the **inability to edit schedules while unpublished schedules are blocked** , complicating shift management. - Users find the **difficult setup** of Aladtec challenging initially, but rewards come with time and support. - Users find a **steep learning curve** with Aladtec, requiring time and effort to master its features effectively. - Users find the **mobile app limited** , lacking features available on the desktop version, which affects overall usability. #### What Are Recent G2 Reviews of Aladtec by TCP? **"[Adaptable Scheduling for FT/PT/Volunteers—A Great Fit for 24/7 Operations](https://www.g2.com/survey_responses/aladtec-by-tcp-review-13086195)"** **Rating:** 4.5/5.0 stars *— John F.* [Read full review](https://www.g2.com/survey_responses/aladtec-by-tcp-review-13086195) --- **"[Powerful Scheduling and Reporting with Responsive Customer Support](https://www.g2.com/survey_responses/aladtec-by-tcp-review-13116938)"** **Rating:** 4.5/5.0 stars *— Verified User in Public Safety* [Read full review](https://www.g2.com/survey_responses/aladtec-by-tcp-review-13116938) --- ### 4. [Tyler Enterprise Public Safety](https://www.g2.com/products/tyler-enterprise-public-safety/reviews) Tyler Enterprise Public Safety features fully integrated solutions for dispatchers, officers, firefighters,first responders, command staff, and civilian staff. Enterprise Public Safety provides easy access to critical information and workflow make public safety agencies work more efficiently. Enterprise Public Safety solutions provide accurate and secure information for dispatchers, first responders in the field, sworn officers, command staff, and civilian employees. Our solutions ensure public safety agencies are compliant with state and federal mandates. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **Who Is the Company Behind Tyler Enterprise Public Safety?** - **Seller:** [Tyler Technologies](https://www.g2.com/sellers/tyler-technologies) - **Year Founded:** 1966 - **HQ Location:** Plano, TX - **Twitter:** @tylertech (4,609 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tyler-technologies (7,810 employees on LinkedIn®) - **Ownership:** NYSE:TYL **Who Uses This Product?** - **Top Industries:** Public Safety - **Company Size:** 85% Mid-Market, 8% Small-Business #### What Are Recent G2 Reviews of Tyler Enterprise Public Safety? **"[The New World crew has been helpful and professional](https://www.g2.com/survey_responses/tyler-enterprise-public-safety-review-686322)"** **Rating:** 4.0/5.0 stars *— Ty D.* [Read full review](https://www.g2.com/survey_responses/tyler-enterprise-public-safety-review-686322) --- **"[Public Safety](https://www.g2.com/survey_responses/tyler-enterprise-public-safety-review-685987)"** **Rating:** 4.0/5.0 stars *— Christine H.* [Read full review](https://www.g2.com/survey_responses/tyler-enterprise-public-safety-review-685987) --- #### What Are G2 Users Discussing About Tyler Enterprise Public Safety? - [What is New World Public Safety used for?](https://www.g2.com/discussions/what-is-new-world-public-safety-used-for) ### 5. [ESO EHR](https://www.g2.com/products/eso-ehr/reviews) ESO Electronic Health Record (EHR) makes it easy to produce quality EMS clinical documentation. Yet it's so advanced, it actually gives you back more data than you put in. Say goodbye to your old ePCR. And say hello to ESO EHR. **Average Rating:** 4.3/5.0 **Total Reviews:** 20 **Who Is the Company Behind ESO EHR?** - **Seller:** [ESO](https://www.g2.com/sellers/eso-bed744ca-5233-4d00-b5c1-884939d13f2d) - **Year Founded:** 2004 - **HQ Location:** Austin, TX - **Twitter:** @ESO_Solutions (1,409 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/135275/ (805 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Public Safety, Hospital & Health Care - **Company Size:** 70% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of ESO EHR? **"[ESO EHR the best I've seen in 43 years for patient reporting/electronic healthcare records for EMS](https://www.g2.com/survey_responses/eso-ehr-review-4126740)"** **Rating:** 5.0/5.0 stars *— Ben C.* [Read full review](https://www.g2.com/survey_responses/eso-ehr-review-4126740) --- **"[AI-Assisted Narrative That’s Incredibly Easy to Use](https://www.g2.com/survey_responses/eso-ehr-review-13037921)"** **Rating:** 4.5/5.0 stars *— Mickel P.* [Read full review](https://www.g2.com/survey_responses/eso-ehr-review-13037921) --- #### What Are G2 Users Discussing About ESO EHR? - [What is ESO system?](https://www.g2.com/discussions/what-is-eso-system) - [What is ESO Billing software?](https://www.g2.com/discussions/what-is-eso-billing-software) - [What is ESO EHR?](https://www.g2.com/discussions/what-is-eso-ehr) - [What are the features of an EHR system?](https://www.g2.com/discussions/eso-ehr-what-are-the-features-of-an-ehr-system) ## What Is Emergency Medical Services Software? [Public Safety Software](https://www.g2.com/categories/public-safety) ## What Software Categories Are Similar to Emergency Medical Services Software? - [Fire Department Software](https://www.g2.com/categories/fire-department)