Best Customer Self-Service Software - Page 20

How Many Customer Self-Service Software Products Does G2 Track?

Total Products under this Category: 432

Category Stats (Sep 2026)

  • Average Rating: 4.51/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fluid Topics (+0.69%) - Among all products in this category, Fluid Topics recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Customer Self-Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 80,700+ Authentic Reviews
  • 432+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Self-Service Software

G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

EasyVista Self Help

EasyVista Self Help is a powerful self-service platform that enables you to easily create, deliver, and measure guided knowledge flows that empower employees, customers, and staff to get the answers they need easily, without contacting the service desk or customer service. Going beyond traditional knowledge base articles, EasyVista Self Help enables your organization to create an interactive knowledge experience that is dynamic and contextualized to a given user’s needs, which allows users to interact with knowledge the same way they would interact with a human – with a conversational approach – enabling a more engaging experience for the user.

Average Rating: 3.5/5.0

Total Reviews: 1

Who Is the Company Behind EasyVista Self Help?

  • Seller: EasyVista
  • Year Founded: 1988
  • HQ Location: Noisy-le-Grand
  • Twitter: @EasyVista
    1,283 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    368 employees on LinkedIn®
  • Ownership: EPA: ALEZV

Who Uses This Product?

  • Company Size: 100% Medium

Empolis Industrial Knowledge

Empolis Knowledge Express® is a digital knowledge platform that centralizes access to company-wide knowledge and data sources, connects the right people with each other and boosts team performance. This enables companies in process industries to achieve substantial cost reduction goals with the help of experienced-based knowledge access across organizational boundaries.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Empolis Industrial Knowledge?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Automation: 5.0/10 (Category avg: 8.7/10)
  • Integrations: 8.3/10 (Category avg: 8.6/10)
  • Personalization: 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Empolis Industrial Knowledge?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Empolis Industrial Knowledge?

Enterprise Chatbot Platform

An easy-to-use platform that helps brands develop smart chatbots to attract and retain customers. With this platform, you can automate and scale consumer interactions on the most popular messaging channels without hiring an army of agents. The biggest advantage of our solution is that ​​you can start small with a DIY chatbot but grow limitless with our development support. Connect a bot to Facebook, WhatsApp, Instagram, or other channels, integrate any software, train a chatbot with ease, add multiple languages and analyze its performance - make it happen with BotsCrew. Start innovating now!

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate Enterprise Chatbot Platform?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)

Who Is the Company Behind Enterprise Chatbot Platform?

  • Seller: BotsCrew
  • Year Founded: 2016
  • HQ Location: London, UK
  • Twitter: @Bots_Crew
    331 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About Enterprise Chatbot Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the 24/7 support from BotsCrew, appreciating the responsive assistance during setup and customization.
  • Users value the excellent customer support from BotsCrew, enhancing their experience and ensuring successful implementation.
  • Users appreciate the customizability of the Enterprise Chatbot Platform, which allows tailoring solutions to specific business needs effortlessly.
  • Users appreciate the customization options of the Enterprise Chatbot Platform, enhancing its relevance to specific business needs.
  • Users highlight the ease of use of the Enterprise Chatbot Platform, enabling quick setup and immediate value.
Cons
  • Users find some advanced configuration options overwhelming, but support from BotsCrew alleviates the complexity.
  • Users feel the learning curve can be overwhelming initially, though support from the team helps ease the process.

What Are Recent G2 Reviews of Enterprise Chatbot Platform?

What Are G2 Users Discussing About Enterprise Chatbot Platform?

Eyelet

Eyelet is a modern no-code product adoption solution that increases user activation and retention while reducing churn and support fatigue using interactive guides and walkthroughs. Eyelet allows you to create powerful user onboarding experiences that deliver the user to the point where it sees the value of your application 4 times faster.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Eyelet?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Eyelet?

GREYHOUND CRM

We have nothing to do with the buses. We make software that helps many people to work more efficiently and communicate faster.

Average Rating: 3.0/5.0

Total Reviews: 1

Who Is the Company Behind GREYHOUND CRM?

  • Seller: GREYHOUND
  • Year Founded: 2001
  • HQ Location: Melle, DE
  • Twitter: @Team_GREYHOUND
    170 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

HelpGent

Get the power to communicate with your audiences, customers, clients, or desired ones asynchronously with the most personalized communication system using video messaging, voice messaging, text messaging, screen recording with voiceover, and exclusive conversational forms feature. HelpGent allows you to have asynchronous video messaging to communicate with anyone, anytime, without needing to be available at the same time. Reimagine user interactions with your audience We're on a mission to transform communication, making it more engaging, efficient, and user-friendly. You can create interactive, dynamic, and engaging forms that take your user interactions to the next level.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate HelpGent?

  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 6.7/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind HelpGent?

  • Seller: wpWax
  • HQ Location: Dhaka, Bangladesh, BD
  • Twitter: @wpwaxofficial
    141 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 200% Medium

What Do G2 Reviewers Say About HelpGent?

AI-generated summary from verified user reviews

Pros
  • Users value the effective screen sharing feature of HelpGent, enhancing communication and customer support experience.
  • Users value the excellent audio quality of HelpGent, enhancing communication and customer support effectiveness.
  • Users value the holistic communication tools offered by HelpGent, enhancing individualized customer service experiences.
  • Users value the effective communication tools in HelpGent, enhancing personalized customer service with various formats.
  • Users value the flexible communication options in HelpGent, enhancing support through various media choices.
Cons
  • Users find internet dependency burdensome, as agents struggle to access past conversations without a connection.
  • Users report a lack of resources, hindering assessment of communication plan success and customer interaction efficiency.
  • Users find limited connectivity frustrating, as it hinders support agents from accessing past conversations or responding efficiently.
  • Users find the limited features of HelpGent hinder effective assessment of communication plan success.
  • Users experience messaging issues with HelpGent, hindering support agents' ability to manage client requests effectively.

What Are Recent G2 Reviews of HelpGent?

Help Sumo

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate Help Sumo?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Help Sumo?

Who Uses This Product?

  • Company Size: 50% Medium

What Do G2 Reviewers Say About Help Sumo?

AI-generated summary from verified user reviews

Pros
  • Users value the analytics and reporting capabilities of Help Sumo for tracking customer interactions effectively.
  • Users value the analytics and reporting capabilities of Help Sumo, enabling informed decisions to enhance customer support.
  • Users value the analytics and reporting capabilities of Help Sumo for optimizing customer support and performance insights.
  • Users value the analytics and reporting capabilities of Help Sumo for enhancing customer support and satisfaction.
  • Users value the analytics and reporting capabilities of Help Sumo for improving support performance and customer satisfaction.
Cons
  • Users face integration difficulties with Help Sumo, limiting its compatibility and requiring extra development work.
  • Users face integration issues with Help Sumo, as compatibility with existing tools can be challenging and require extra effort.
  • Users find the lack of integrations frustrating, as it complicates compatibility with existing business tools.
  • Users face integration limitations with Help Sumo, hindering compatibility with existing business tools and requiring extra development effort.
  • Users find limited integrations with Help Sumo, making it challenging to connect with existing business tools effectively.

What Are Recent G2 Reviews of Help Sumo?

What Are G2 Users Discussing About Help Sumo?

Huggy

Platform for digital customer service

Average Rating: 2.5/5.0

Total Reviews: 1

How Do G2 Users Rate Huggy?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Automation: 8.3/10 (Category avg: 8.7/10)
  • Integrations: 6.7/10 (Category avg: 8.6/10)
  • Personalization: 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Huggy?

  • Seller: Huggy
  • Year Founded: 2015
  • HQ Location: Feira de Santana, BR
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

Inbenta AI Unified CX Platform

Inbenta leverages over two decades at the forefront of innovation to help companies unify data, simplify operations, and enhance customer satisfaction through value-driven AI-solutions. Grounded in the belief that AI success starts with data, Inbenta helps businesses break down silos, centralize knowledge, and unlock real-time insights for smarter decision-making. Built on proprietary AI that combines Conversational and Generative technologies, Inbenta AI leverages the industry's only patented Semantic Lexicon that combines universal, industry-specific, and client-specific language for near-perfect accuracy. Inbenta AI offers a suite of products including Chat, Assist, Learn, Search, and Knowledge, which can be applied to various use cases across diverse industries. At the heart of Inbenta’s offering is a fully integrated AI ecosystem that includes scalable AI Agents, seamless AppHub integrations, patented Composite AI technology, multi-modal UX, and real-time advanced analytics.

Average Rating: 4.6/5.0

Total Reviews: 18

How Do G2 Users Rate Inbenta AI Unified CX Platform?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 8.3/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Inbenta AI Unified CX Platform?

  • Seller: Inbenta
  • Year Founded: 2005
  • HQ Location: Sunnyvale, CA
  • Twitter: @inbenta
    2,344 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    167 employees on LinkedIn®
  • Phone: (408) 213-8771

Who Uses This Product?

  • Company Size: 56% Medium, 33% Small

What Do G2 Reviewers Say About Inbenta AI Unified CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent customer support from Inbenta, enhancing their overall experience with the platform.
  • Users find the ease of use and impressive multilingual support of Inbenta AI Unified CX Platform very beneficial.
  • Users value the easy-to-use interface and impressive multilingual support of the Inbenta AI Unified CX Platform.
Cons
  • Users find the expensive implementation of Inbenta AI Unified CX Platform challenging, though they appreciate its features.
  • Users find the learning curve steep, making implementation challenging despite the platform's worthwhile features.

What Are Recent G2 Reviews of Inbenta AI Unified CX Platform?

What Are G2 Users Discussing About Inbenta AI Unified CX Platform?

IrisAgent

IrisAgent is an AI-powered customer support platform that automates 50%+ of support tickets with zero hallucinations. Unlike generic AI chatbots, IrisAgent validates every response against your knowledge base, achieving 95%+ verified accuracy across chat, email, and voice channels. Deploy in 24 hours with no custom development. IrisAgent connects to Zendesk, Salesforce, Intercom, Freshworks, and Jira to auto-resolve tickets, auto-tag and route requests, and give agents real-time recommended resolutions from your KB and past tickets. Trusted by Dropbox, Zuora, and InvoiceCloud to handle 1M+ tickets monthly. SOC 2 Type II certified, GDPR and HIPAA compliant. Key capabilities: - Hallucination Removal Engine — every AI answer is grounded in your data - Smart Operating Procedures — write workflows in plain English, no code - Workflow Automation — process refunds, resets, and routine tasks automatically - Auto-tagging & Routing — instant categorization and queue assignment - Omnichannel AI — unified automation across chat, email, and voice - Sentiment Analysis — real-time monitoring with escalation alerts

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate IrisAgent?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind IrisAgent?

  • Seller: IrisAgent
  • Year Founded: 2020
  • HQ Location: Mountain View, US
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of IrisAgent?

iService

iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowledge base, and includes a complete contact management interface.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind iService?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of iService?

What Are G2 Users Discussing About iService?

Jeeves

Jeeves is an AI-powered, just-in-time training platform that streamlines EHR workflows by providing targeted support directly within the workflow. Key features include deep EHR integration, AI-powered search for bite-sized videos and tip sheets, generative AI for quick answers, and microlearning resources. Jeeves also offers a screen recorder for creating training videos and AI-powered tools for content creation (tip sheets, video narration, captions). It helps clinicians by refreshing their memory, providing immediate help, and facilitating training compliance. Jeeves allows easy video and document creation/upload, supports imports (e.g., Articulate, Captivate), enables ongoing training via microlearning, allows self-paced training assignments/notifications (email, Slack, Teams), and offers training effectiveness measurement, asset management, and progress tracking. It is SOC 2 Type II compliant, provides robust security controls, and allows connection to live agents for additional support.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Jeeves?

  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Jeeves?

  • Seller: 314e
  • Year Founded: 2004
  • HQ Location: Dublin, US
  • LinkedIn® Page: www.linkedin.com
    264 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Jeeves?

AI-generated summary from verified user reviews

Pros
  • Users love Jeeves for its intuitive UI and exceptional Epic integration that enhances productivity.
  • Users praise the epic integration capabilities of Jeeves, enhancing their workflow and productivity significantly.
  • Users love the intuitive UI of Jeeves, making it easy to navigate and utilize its powerful features.

What Are Recent G2 Reviews of Jeeves?

Kbee

Kbee lets you build a searchable knowledge base straight from Google Drive. To build a knowledge base with Kbee, all you need to do is write an article in Google Docs and relax. Kbee takes care of creating a searchable and branded knowledge base that you can share with internal or external users. Anytime you make an edit or update to the Doc, Kbee will reflect those changes in your knowledge base.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Kbee?

  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Kbee?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Kbee?

KMS Lighthouse

KMS Lighthouse is a global leader in knowledge management. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. The solution is easily integrated to 3rd party solutions including CRM tools, ticketing systems and chatbots.

Average Rating: 4.5/5.0

Total Reviews: 5

How Do G2 Users Rate KMS Lighthouse?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind KMS Lighthouse?

  • Seller: KMS Lighthouse
  • HQ Location: Petach Tikva, IL
  • Twitter: @kmslighthouse
    162 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    201 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of KMS Lighthouse?

What Are G2 Users Discussing About KMS Lighthouse?

kWiki

Reduce the number of support tickets and enhance customer experience by crafting gorgeous technical docs, knowledge bases, user guides, FAQs, and so much more.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind kWiki?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of kWiki?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026