Best Customer Journey Analytics Tools - Page 7
Customer journey analytics software, also known as customer journey orchestration software, facilitates the management and automation of the customer experience across all possible channels. “Journey" is the operative word, as the software tracks, weaves together, and analyzes customer interactions across all channels so that businesses can react in real time and execute behavior-driven strategies.
With customer journey analytics software, companies can better understand their customers’ wants and needs to orchestrate and optimize customer interaction and engagement from start to finish. Customer journey analytics solutions fuse together customer behavioral data and multi- and omnichannel marketing strategies, to create a legitimate, actionable 360-degree view of customers. Customer journey analytics software equips businesses with the tools and strategy necessary to transform them from reactive, out-of-touch behemoths into focused, personalized, and efficient consumer-led organizations. Customer journey analytics software integrates with e-commerce, marketing, and sales solutions, to supplement and leverage the troves of customer data that businesses have amassed over time.
To qualify for inclusion in the Customer Journey Analytics category, a product must:
Best Customer Journey Analytics Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Full Circle Insights is the Attribution Modeling and Funnel Measurement Solution Built for Salesforce As your Salesforce data experts, we help marketing and sales teams connect in a central location
- Computer Software
- Information Technology and Services
- 82% Mid-Market
- 15% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
FunnelStory is a Customer SuperIntelligence Platform that combines enterprise structured and unstructured data to generate superintelligence, driving a 90% reduction in surprise churn, tripling custo
- Computer & Network Security
- 62% Mid-Market
- 31% Small-Business
42 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Intempt is a visitor journeys/predictive notifications platform, designed to help generate engagement and revenue for sites and apps.
- 50% Mid-Market
- 50% Small-Business
124 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Discover actionable insights that improve customer loyalty, increase customer spend and help optimize your business efficiency by utilizing big data to better understand your customers and meet their
- 50% Mid-Market
- 25% Enterprise
4,436 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Medallia Experience Orchestration platform is a new generation of cloud-based Engagement Hub that works with and across existing systems and touchpoints to provide real-time customer journey orchestra
- 75% Small-Business
- 50% Mid-Market
12,285 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Progress Sitefinity Insight is the unified marketing command center that enables marketers to drive growth by understanding and optimizing every customer's individual journey.
- 40% Enterprise
- 40% Mid-Market
48,930 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Sweet Analytics, at the centre of all your data. Sweet connects with all the marketing platforms that you know and love and brings it all under one roof. Helping you understand customer retention and
- Retail
- 71% Small-Business
- 24% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Zoho Marketing Automation is an all-in-one marketing automation platform trusted by over 100K+ users worldwide to simplify and automate campaigns across multiple channels like, email, SMS, WhatsApp,
- Marketing and Advertising
- Computer Software
- 53% Small-Business
- 39% Mid-Market
136,670 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Alpine IQ empowers high-risk industries by providing customer-focused technology to help retailers and brands of all sizes resolve growth challenges and generate revenue. The company provides customer
- 55% Small-Business
- 18% Mid-Market
- Overview
- User Satisfaction
- Seller Details
With an end-to-end platform and comprehensive suite of analytics products, ChannelMix provides leading brands and agencies with a clear path to measure and grow marketing ROI. ChannelMix is pioneering
- Marketing and Advertising
- 57% Mid-Market
- 33% Small-Business
1,337 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CSG Xponent: Make Every Communication Count Every customer action tells you something. Xponent turns those signals into meaningful, measurable engagement. CSG Xponent is a customer engagement pl
- 56% Enterprise
- 11% Mid-Market
3,157 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
datakili® is an omnichannel software solution to visualize, analyze and drive customer journeys, and trigger marketing campaigns at the best moment
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
A visual customer journey analytics tool that lets you map your journey on a whiteboard and overlay data to see how its actually performing.
- Marketing and Advertising
- Computer Software
- 77% Small-Business
- 17% Mid-Market
209 Twitter followers
- Overview
- User Satisfaction
- Seller Details
As a Forrester leading SaaS Platform for Customer Journey Orchestration, Kitewheel delivers AI driven, omni-channel customer experiences in real time. Orchestrating across marketing automation, CRM, c
- 33% Mid-Market
- 33% Enterprise
738 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Lemnisk's Customer Data Platform-led personalization and real-time marketing automation solution delivers superior customer experiences that result in increased conversions, retention, and growth for
- Insurance
- 50% Enterprise
- 30% Mid-Market
213 Twitter followers
