datakili Reviews & Product Details

Datakili has a special gift in mapping customers’ experience throughout the different interfaces. The platform’s elegant dashboards give me a window into how customers engage with our brand so I can better understand trends and enhance their experience. Review collected by and hosted on G2.com.

I have found its drawback in terms of integration with our old CRM software. Data import is a quite tedious process and its implementation needs assistance from a technical specialist, which in a way hampers effective work. Review collected by and hosted on G2.com.

Datakili is mapping the interactions between our customer and our organization at different stages. The presented dashboards are easy to read, so I can see how customers approach our brand and enhance the experience accordingly. Review collected by and hosted on G2.com.

I have been able to find some challenges when it comes to data integration from some of our old marketing automation systems. It can be time consuming and also needs IT support from our IT department. Review collected by and hosted on G2.com.

Datakili gives us a clear and detailed perception of how customers are engaging with our brand through different channels. This has been applied to assess the areas of intervention and enhance the overall experience of the customers. Review collected by and hosted on G2.com.

The data integration process sometimes can be hectic. Any relations with other types of data or sources such as our CRM or a marketing automation tool need some IT skills. Review collected by and hosted on G2.com.