Kommo
Kommo is a comprehensive Messaging CRM solution designed to assist businesses that rely on messaging platforms such as WhatsApp, Instagram, Telegram, and others for communication. By consolidating all conversations into a single, user-friendly interface, Kommo enables teams to enhance their relationships with customers, streamline lead management processes, and make informed, data-driven decisions. This innovative CRM is particularly beneficial for businesses that prioritize customer engagement through messaging apps. With its unified inbox, Kommo allows users to manage communications from various channels—including WhatsApp, Instagram, email, calls, and web chat—within one dashboard. This feature ensures that no conversation goes unnoticed, facilitating timely responses and fostering stronger connections with clients. The ability to capture leads directly from WhatsApp Business and Instagram further enhances its utility, as it automatically creates lead profiles and organizes them into customizable sales pipelines. One of the standout features of Kommo is its no-code chatbot functionality. This allows businesses to implement 24/7 lead qualification and automated support without requiring any programming expertise. The simple visual builder empowers users to create chatbots that can handle inquiries and engage with potential customers around the clock, ensuring that opportunities are not missed. Additionally, the workflow automation capabilities streamline repetitive tasks, follow-ups, and transitions within sales pipelines, allowing teams to concentrate on high-value interactions and closing deals. Kommo also offers a complete sales toolkit that includes chat, calling, email, broadcasts, web forms, lead capture tools, and analytics dashboards. The mobile app for both iOS and Android ensures that users can manage their communications and leads on the go. With AI-powered tools that provide message suggestions, lead enrichment, and conversation summaries, Kommo enhances productivity and supports teams in making quicker, more informed decisions. The setup process for Kommo is designed to be quick and efficient, enabling users to connect their messaging channels, import contacts, and begin managing leads within minutes. With free onboarding and multilingual support, businesses can easily transition to this messaging-first CRM. Overall, Kommo stands out as a powerful tool for businesses looking to improve their customer communication, automate processes, and ultimately drive sales growth.
Average Rating: 4.2/5.0
Total Reviews: 109
How Do G2 Users Rate Kommo?
- Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.0/10)
- Workflow Capability: 8.0/10 (Category avg: 8.5/10)
- Contact & Account Management: 8.9/10 (Category avg: 8.8/10)
- Opportunity & Pipeline Mgmt.: 8.7/10 (Category avg: 8.7/10)
Who Is the Company Behind Kommo?
- Seller: Kommo
- Company Website:
- Year Founded: 2009
- HQ Location: San Francisco, CA
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LinkedIn® Page: www.linkedin.com
478 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: CEO
- Top Industries: Marketing and Advertising, Information Technology and Services
- Company Size: 72% Small, 11% Medium
What Do G2 Reviewers Say About Kommo?
AI-generated summary from verified user reviews
Pros
- Users appreciate the seamless integrations of Kommo, enabling centralized management and improved communication efficiency.
- Users appreciate the intuitive and user-friendly platform of Kommo, which simplifies managing customer communications and sales.
- Users value the automation features of Kommo for saving time and enhancing follow-up organization.
- Users enjoy the intuitive and user-friendly interface of Kommo, simplifying management of conversations and sales pipelines.
- Users value the effective task management in Kommo, enabling streamlined workflow and timely communication.
Cons
- Users find limited technical knowledge in the customer support team, leading to delays and difficulties in resolving issues.
- Users face integration issues with Kommo, including slow responses and unreliable connections with external tools.
- Users find the learning curve steep, particularly with initial setup and integrating advanced features in Kommo.
- Users find the limited customization options somewhat restrictive, affecting the overall flexibility of Kommo's features.
- Users often face connectivity issues with Kommo, experiencing slow updates and unreliable integration with Google Sheets.
What Are Recent G2 Reviews of Kommo?
"CRM that organized our entire commercial process"
Rating: 5.0/5.0 stars
— Weslley Reis V.
"Altamente Funcional para Gestão de Candidatos, Podendo Ser Melhor no Design"
Rating: 4.5/5.0 stars
— Gabriel A.

