# Relenta CRM Reviews **Vendor:** Relenta CRM **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.9/5.0 **Total Reviews:** 22 ## About Relenta CRM Email-based CRM for small teams to manage a large number of customer interactions. ## Relenta CRM Reviews ### 1. It is avgreat CRM softwear. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Trade Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2021 **What do you like best about Relenta CRM?** Email sharing, contacts, work, all in one package are easy to use, the ability to send multiple users the same message, and the ability to send messages at the default time of the day. users are also some of the things. whose imagination I prefer. The features I like, like all the features needed to manage a range of apps, handle customer interaction and communication without the need for associated system administrators. It is also an incredible tool for small teams to achieve and maintain productivity. **What do you dislike about Relenta CRM?** Although you need a lot of work, it can be good to get a lot of input into things, like email analytics and other activities, that's why I made 4 stars instead of 5. **What problems is Relenta CRM solving and how is that benefiting you?** We evaluate at least the same CRM and ease of use of Atlanta, B had features, and are the default for value for money, let me go between different projects and start again without any delay, Got the way to Relenta Yard. From my company and I like how easy it is to manage client projects. Most of our work is done via e-mail, and this is where Relenta makes it clear that the need for customer service to pay and maintain our own customer's e-mail list is completely eliminated. Various emails. ### 2. Simple solution for a small asset management company **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie P. | Manager/management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2020 **What do you like best about Relenta CRM?** Shared email, contacts, tasks, all in a package that is extremely easy to use, the feature of sending the same message to several users and also the options of sending messages at a time set in advance by the user is something that more me taste. These features make me like it more Relevant all the functionality necessary to manage the interaction and communication with the client without the system administrator needed to run the set of applications. It is also an incredible tool for small teams to achieve and maintain productivity. **What do you dislike about Relenta CRM?** Despite having most of the functionality you need, it might be nice to have some more such as email analysis and more integration with other applications, that is the only reason I make 4 stars instead of 5 **Recommendations to others considering Relenta CRM:** Relenta has a great integration of contacts, calendar and email, they are very easy applications that save time, but most of the software overlooks the importance of these elements. All clients remain separated even I looked at other sites and some are restricted because only one database was built for small business, that is why Relenta is perfect for the commercialization of agencies and companies. All clients must have their own region and not be grouped. **What problems is Relenta CRM solving and how is that benefiting you?** We evaluate at least 10 different CRM and Relenta ranked first for its ease of use, features and value for money, it allows me to switch between different projects without having to log out and start it again, I have access to Relenta through the account from my company and I love how easy it is to keep track of customer projects. Most of our work is done by email and this is where Relenta shines as it completely eliminates the need to pay and maintain our customer email lists in a separate email marketing service. ### 3. Relenta CRM doubles my productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Larry D. | President, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2017 **What do you like best about Relenta CRM?** I spent 6 months looking for an email provider that gave me the flexibility I need to run a high end small concierge business in Paris managing multiple inquiries and moving those down the service pipeline until reservation and payment. This was the only system I found that was simple to use and effective. My productivity has at least doubled and client response rate is so fast the clients comment all the time. I can not imagine growing my business without it. And since then the few problems that used to arise from doing everything manually has all but vanished. **What do you dislike about Relenta CRM?** Not a lot really. It works for my travel and entertainment business brilliantly. **What problems is Relenta CRM solving and how is that benefiting you?** Speed of response Tracking suppliers Tracking voucher receipts Tracking old client reservations quickly to understand their needs better. The ability to move folders easily allow me to only follow active reservations and delete the rest without losing them. I was able to easily set up a 2nd account and manage my son's music business. So many more things but I got to get back to work and answering emails! ### 4. Does everything I need and more... **Rating:** 4.5/5.0 stars **Reviewed by:** Rowland S. | SME Consultant/Mentor | Market | Strategy | Planning | Funding | Products | IT | Delivery, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2017 **What do you like best about Relenta CRM?** Easy interface, easy searching and from day one has organised the emails so I don't have to. Support is very responsive when needed (thankfully not often) and you get the impression you're dealing with passionate people rather than software robots or a call centre somewhere very remote. **What do you dislike about Relenta CRM?** Being web based you can't paste in images, they need to be sent as attachments **Recommendations to others considering Relenta CRM:** As developers relenta staff do listen to their customer base, so if you need extra functionality ask before moving on.... **What problems is Relenta CRM solving and how is that benefiting you?** My business has a lot of single service clients but when I'm working for them there could be many email exchanges. Keeping on top of the conversations and audit trail is something Relenta has always done well. ### 5. Great CRM Product **Rating:** 5.0/5.0 stars **Reviewed by:** Nick B. | Owner, Printing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2016 **What do you like best about Relenta CRM?** Combining email and CRM into one application **What do you dislike about Relenta CRM?** There is nothing that I dislike. This product meets all my needs. **Recommendations to others considering Relenta CRM:** If you live in an email centric world then this CRM is for you. **What problems is Relenta CRM solving and how is that benefiting you?** Keeping track of many project details & history at once. ### 6. Best CRM - 14 Days to a changed Life **Rating:** 5.0/5.0 stars **Reviewed by:** Will R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2015 **What do you like best about Relenta CRM?** The simplicity is what I liked the most. You set it up and then it works for you almost. The ability to have information at one click away has improved my performance in such a dramatic way I can't even describe it. **What do you dislike about Relenta CRM?** Nothing. So far everything is better than other CRM's ever thought of being. The only time I dislike anything is when an old contact or information pops up from before I was using Relenta. Then I am mad because I know how easy that would have been had I been using Relenta. **Recommendations to others considering Relenta CRM:** Take the trial. Take 3 hours and walk through setting it up. Then watch the videos on how to use it. You will never forget the day you first tried it. You will want to tell others because it is that good! **What problems is Relenta CRM solving and how is that benefiting you?** Emails!!! Task, Calendar, Responses, and Email Chains. Communication is the number one thing especially in a small to medium business. Relenta solves that. I have less than 25 messages in my email at all times. I am able to respond, capture, task, and keep notes to follow up on all within an easy dashboard. Why other CRM's don't get that email is the base of the today workplace blows my mind. This one benefit alone has changed my business. ### 7. Marketing Agencies should have this email marketing CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco M. | Founder/Owner of Planet Marketing, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2015 **What do you like best about Relenta CRM?** I like that all my clients can have their own contacts. For instance, client #1 can have it's own set of contacts. In addition, Client #1 can have many "groups" of contacts like "Dealerships Miami", "Dealerships New York", "Dealerships Los Angeles". The way Relenta is set up is that each time a group is created, a new database is created. All clients are kept separate. I looked at other platforms and some are limited because only one database is create for the small business itself. That's why Relenta is great for marketing agencies/companies. All your clients can have their own area and not get bundled together. **What do you dislike about Relenta CRM?** i can't be too picky since I know I cannot get everything within one CRM. This is one thing they are about to change ASAP: Track Open Rates. By the time you read this, I'm sure the feature will be implemented. **Recommendations to others considering Relenta CRM:** Look at the structure of your marketing agency. I am approaching this from the agency standpoint. If I was a regular small business, it would work too, but as an agency, it's much more powerful because I can do email marketing for many of my clients. All this with just one software. **What problems is Relenta CRM solving and how is that benefiting you?** Since I have bundled email mail marketing into my proposals, I have to reach out to prospective companies to build relationships. Keeping track of all contacts without a CRM is impossible. Organization is important, but just as important is doing more MARKETING and not getting encumbered by the CRM (like Sales Force). The Relenta CRM helps streamline the process. I reviewed almost 10 Email marketing CRMs and Relenta was all the way at the top. It all depends on what is important to the marketing company. ### 8. A perfect user experiance between contacts, calendars and email. **Rating:** 5.0/5.0 stars **Reviewed by:** Jarrod C. | Senior SCADA/DMS Architect, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2015 **What do you like best about Relenta CRM?** Relenta has seamless integration between contacts, calendar and email. There are some really simple yet time saving features, most software overlooks the importance of these things. The thing I like the most about Relenta is the personalisation of the emails I send. I may send the same email to 20 people, but I'm interested in a response from all 20, so I appreciated that the email doesn't come across as a mail chimp style, mass marketed email. **What do you dislike about Relenta CRM?** I dislike that Relenta doesn't yet have email open analytics, this would be really helpful. They've said this is comming. **Recommendations to others considering Relenta CRM:** Relenta is a CRM focused on email communication, It's the perfect solution for businesses that communicate a majority of the time by email. You can add comments and custom events to the contact timeline, so a phone call can be summarised and entered as an event with details. This will show up in the timeline, I think this is more useful to see in the timeline than a VOIP audio recording. **What problems is Relenta CRM solving and how is that benefiting you?** I'm using Relenta to send more personal emails to my clients and to allow me to better track my communication with them. It's quite embarrassing when I send the same email to a client twice. Relenta allows anyone in my company to view the contact timeline, this means the workload of keep up contact with clients can be shared amongst the team. The shared department inbox ensures someone is always able to quickly respond queries from current or potential clients, even when a team member is on leave. ### 9. Relenta is the best CRM software value in the market today. **Rating:** 5.0/5.0 stars **Reviewed by:** Rick D. | President, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2015 **What do you like best about Relenta CRM?** The ability to track incoming and outgoing emails is unparalleled. We are tracking hundreds of prospects at a time mostly from website contact forms and emails. Without Relenta keeping track of everything we would have chaos. i have checked out other CRM systems by none match Relenta's ability to keep up with our email workflow. The autoresponder tools are surprisingly robust for marketers. I use AWeber for another business and I really cannot see any functional difference between the two. I am in the process of moving all our email marketing out of AWeber and into Relenta. It is nice to have everything at one place in Relenta. **What do you dislike about Relenta CRM?** Would like to see easier use on mobile devices but it is still usable on tablets. **Recommendations to others considering Relenta CRM:** I have been using Relenta for a years. But about once a year I go out and do a review of the alternatives to make sure I am not missing anything. I recently looked at all the big players in the cloud CRM arena... Salesforce, Ontraport, Zoho, Infusionsoft, Nimble, Sugar, Sage, and all the others. Most have shiny features that make them tempting to try. But a the end of the day none provide the value of Relenta. The monthly fees for Relenta are among the lowest. And none handle the ability to track emails and website inquiries like Relenta. **What problems is Relenta CRM solving and how is that benefiting you?** Our communication with prospects and clients is far better than any of our competitors. Sticky pads, notes on napkins, and scraps of paper are history! ### 10. Awesome Approach to a Better CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry K. | Coach, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2015 **What do you like best about Relenta CRM?** I used to get lost in task, opportunity and just the whole process of keeping up with leads I'd generate. Relenta first and foremost keeps me moving forward in the sales process and the contacts associated with the deals. I was confused by some of the other CRMs and their approach and the learning curve took too long. This makes sense of organization - at least for me! **What do you dislike about Relenta CRM?** I can't say I dislike anything yet as I've just started using it. Because I've used so many different CRMs in my career and found many of them confusing, this one just made sense. **Recommendations to others considering Relenta CRM:** Just try it! It offered more control for our business at reasonable investment. **What problems is Relenta CRM solving and how is that benefiting you?** After getting a deal going, I used to get lost in the sales process and again, those associated with it and where we were at in the process. I'd have to call my contacts just to see what was going on, who was doing what and when it was done. No real sense of control. Now I have a sense that the process has a flow. ### 11. Relenta always makes me look good! **Rating:** 5.0/5.0 stars **Reviewed by:** Sabina P. | Copywriter & Marketer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2015 **What do you like best about Relenta CRM?** Relenta helps me respond to my customers much faster. I love having ALL relevant customer info organized into a timeline. When a customer calls, within seconds, I can see the history of that customer and what transpired during out last interaction. Many customers have commented on my photographic memory, little do they know that I have Relenta supporting me from behind the scene. **What do you dislike about Relenta CRM?** I can't say there is anything I dislike. I suppose with every application there's a wish list. For example, If I could integrate my Google calendar with Relenta's calendar that would be a bonus. **Recommendations to others considering Relenta CRM:** I suggest you sign up for the free trial ... play around with it ... and see if it's a good fit for you and your business. I think you'll be pleasantly surprised. **What problems is Relenta CRM solving and how is that benefiting you?** One of the biggest challenges I face is being organized and staying focused. Relenta helps me solve both challenges by putting everything at my fingertips. This saves me time and keeps me on track. ### 12. Powerful Tool - Great Support! **Rating:** 4.0/5.0 stars **Reviewed by:** Martha C. | Account Executive, Printing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2015 **What do you like best about Relenta CRM?** The contact timeline is amazing. So helpful in managing jobs and customer interactions. We are just starting out, but already we can see how much this tool will improve our efficiencies and communication. The on-call availability of personal set-up help from Dimitri is invaluable! **What do you dislike about Relenta CRM?** Self-populating fields would be helpful when assigning emails to contacts. Inability to share contacts and groups across departments. **What problems is Relenta CRM solving and how is that benefiting you?** We are generally trying to increase efficiency within our sales team. Our capability to provide excellent customer service is heightened with the email feature of this CRM. We've tried other CRMs, but the team access to email history and documented contact interaction on the fly really set Relenta apart. ### 13. Make it Happen CRM - is the other name for Relenta **Rating:** 4.5/5.0 stars **Reviewed by:** Rod L. | President, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2015 **What do you like best about Relenta CRM?** I like the simplicity of use and the "force multiplier" of my time and energy. It allows everyone on our team to understand exactly whats going on with each of our customers at any moment - and its priced right too! **What do you dislike about Relenta CRM?** It took a bit of learning to really get the maximum value out of the system. The nice thing is that Relenta has continued to make the app more user friendly and powerful - a hard balancing act for any CRM software! **Recommendations to others considering Relenta CRM:** Make the switch and Make things Happen! **What problems is Relenta CRM solving and how is that benefiting you?** The ability for everyone in my company of 7 to see whats going on when we need to call a customer. ### 14. Relenta CRM review **Rating:** 4.5/5.0 stars **Reviewed by:** Perry N. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2015 **What do you like best about Relenta CRM?** We ran our first review of Relenta back in 2007, and have been confidently advocating it ever since. As an email based CRM solution it is hard to surpass, but as important the company behind the product is equally strong. They're in it for the long haul. Loosely based on David Allen's Getting Things Done (GTD) principal, coupled with their emphasis on one-click functionality and great UI, make for a powerful and happy user experience. Highly recommended for those looking for an email-centric CRM for their team. **What do you dislike about Relenta CRM?** Not enough features. But rather that than bloat, and what Relenta does, it does well. **What problems is Relenta CRM solving and how is that benefiting you?** Recommended with confidence ### 15. Must have for any high-touch B2B **Rating:** 5.0/5.0 stars **Reviewed by:** Joannes V. | Entrepreneur, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2015 **What do you like best about Relenta CRM?** Email is the cornerstone of modern B2B, and yet for the majority of CRMs, email is an afterthought. Relenta takes the problem differently: it starts with a mailbox, and this mailbox is enhanced both for teamwork and client management. It allows the sort of very fluid interactions you need whenever you sell semi-complex products or services that don't fit into a rigid hard-coded deal flow structure. **What do you dislike about Relenta CRM?** No mobile version! But as a long time Relenta user, I have seen the app progress a lot over the years, so fortunately by the time you read this, this point will be moot. **What problems is Relenta CRM solving and how is that benefiting you?** I have organized all the account manager teams of Lokad to operate through Relenta. It's hard to quantity the benefits, but frankly all the alternative CRM we tested just felt like desperately unproductive when compared Relenta. ### 16. Easy to use CRM with a lot of power. Perfect for our Commercial Real Estate Office **Rating:** 5.0/5.0 stars **Reviewed by:** Sean E. | Broker, Commercial Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2015 **What do you like best about Relenta CRM?** Very affordable and love the ease of access and client history. Love the flexibility/functionality of using Groups and Tags. We couldn't live without it. The help/tech support is always timely and they have a very common sense approach to helping you. **What do you dislike about Relenta CRM?** I'm sure with unlimited funds the new features would roll out constantly, but I'm realistic. **What problems is Relenta CRM solving and how is that benefiting you?** We're communicating and tracking over 10,000 clients. The database is the heart of lead generation. We would be out of business without this! ### 17. A very good email manager for small team **Rating:** 5.0/5.0 stars **Reviewed by:** Pierre T. | gerant, Import and Export, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2015 **What do you like best about Relenta CRM?** - team shring email - every users can see all the emails, answers, task of every users. - email marketing **What do you dislike about Relenta CRM?** calendar could show up task to do in tab. **What problems is Relenta CRM solving and how is that benefiting you?** Sharing emails in a small team. No need to transfer, explain,... everything is in one place! ### 18. Unique, Powerful Hybrid CRM + Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** ★ Marshall S. | Founder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2015 **What do you like best about Relenta CRM?** There's no other CRM that integrates an email inbox with bulk email marketing and automated follow-up sequences. This combination has proven extremely powerful for me. **What do you dislike about Relenta CRM?** Their development team has such a strong focus on making their service highly available (i.e. little downtime) that I think detracts from their ability to add new features often enough. **What problems is Relenta CRM solving and how is that benefiting you?** I'm using Relenta to build relationships with my e-commerce customers and send them marketing emails. It's helping to make my company more profitable. ### 19. We use Relenta to manage our PR campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya Z. | Editor, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2015 **What do you like best about Relenta CRM?** Relenta save us lots of time and gives us peace of mind during PR campaigns which required juggling numerous and diverse prospects, and keeping track of potential collaborators and participants. **What do you dislike about Relenta CRM?** I took us time to start fully use all Relenta's features. **Recommendations to others considering Relenta CRM:** Request an introductory demo, it's excellent! **What problems is Relenta CRM solving and how is that benefiting you?** Our public-oriented website energyforthebrain.com offers information which can be useful for Alzheimer's disease sufferers, their caregivers and their doctors as well as for journalists, medical students and our peer researchers. ### 20. Improved Sales/Marketing Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2015 **What do you like best about Relenta CRM?** The ability to use one system to manage email and contacts. **What do you dislike about Relenta CRM?** The features I have recommended are in the roadmap. **What problems is Relenta CRM solving and how is that benefiting you?** The ability to manage my contacts and email has saved time, with all in one place. Also, Relenta has email, marketing features which allow me to basically use one system instead of three: email, crm, email marketing. ### 21. Relenta CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Dale B. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2015 **What do you like best about Relenta CRM?** It's simple easy to use and their support people get back to my quickly when I have questions. Also, the pricing makes sense. **What do you dislike about Relenta CRM?** The user interface is simple and easy to use but it seems old-fashioned compared to newer apps. **Recommendations to others considering Relenta CRM:** The user interface is outdated. **What problems is Relenta CRM solving and how is that benefiting you?** We use Relenta for email outreach. ### 22. Simple but very effective CRM software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2015 **What do you like best about Relenta CRM?** Its incredibly easy to use, where as other products I have tried I have found cumbersome and compex. I particularly like the direct mailing functionality that allows me to stay n touch with my business community at the click of a mouse. **What do you dislike about Relenta CRM?** Sometimes emails are not set to the recipient and there is no notification. However I understand this to be an issue with all CRM packages **Recommendations to others considering Relenta CRM:** Highly recoomended **What problems is Relenta CRM solving and how is that benefiting you?** Effective time management and contact managament ## Relenta CRM Discussions - [What is Relenta CRM used for?](https://www.g2.com/discussions/what-is-relenta-crm-used-for) - [What email marketing features are available in Relenta?](https://www.g2.com/discussions/what-email-marketing-features-are-available-in-relenta) - 1 upvote - [Do I need to switch from my current email provider?](https://www.g2.com/discussions/466-do-i-need-to-switch-from-my-current-email-provider) - 1 upvote - [View Relenta CRM pricing details and edition comparison](https://www.g2.com/products/relenta-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-09+03%3A50%3A33+-0500&secure%5Bsession_id%5D=84275524-d2b0-44b8-a945-174f51f6eadc&secure%5Btoken%5D=d1b8fa50d24c698777e151b0799b4a6dca14b69afce5ee5c7e716ed2e83827d7&format=llm_user) ## Relenta CRM Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Lead Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Relenta CRM Alternatives - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - 4.5/5.0 (1,063 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) - 4.3/5.0 (910 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) - 4.6/5.0 (443 reviews)