G2

Weslley Reis V.

Diretora Comercial

Small-Business (50 or fewer emp.)

5/8/2026

"CRM that organized our entire commercial process"

5/5

What do you like best about Kommo?

The native integration with WhatsApp is what we use the most on a daily basis — it centralizes all communication with clients in one place, without needing to switch between apps. Automations and bots also make a huge difference: we can create automatic follow-up flows that previously depended on manual reminders. Lead management has become much more visual and organized, which has brought clarity to the entire sales process. The biggest gain was organization: today we know exactly at what stage each lead is and what needs to happen to move forward. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The main limitation we encountered was the lack of native integration with WordPress. To connect some features of our site to the platform, we had to use Make as an intermediary, which adds an extra layer of complexity to the setup. A direct integration would greatly ease the flow of capturing leads coming from the site. Review collected by and hosted on G2.com.

What problems is Kommo solving and how is that benefiting you?

Before Kommo, our agency's commercial process was decentralized: conversations on personal WhatsApp, follow-ups done from memory, and leads getting lost without any structured record. With the platform, we managed to centralize all client and prospect management in one place. Today, the pipeline is visual and monitored in real-time, automations ensure that no lead goes unanswered, and communication via WhatsApp is integrated into each contact's history. The main result was a gain in organization and predictability in the sales process. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

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Hi,

Thank you for sharing your experience with Kommo!

We're delighted to hear that our WhatsApp integration, automations, and visual pipeline have helped bring more organization and visibility to your sales process. It's especially rewarding to know that Kommo has helped centralize communication, streamline follow-ups, and provide greater predictability throughout your commercial operations.

We also appreciate your feedback regarding WordPress integration. We understand how valuable a direct connection can be for simplifying lead capture workflows and reducing dependency on third-party tools. Feedback like yours helps us better understand our customers' needs and identify opportunities for future improvements.

Thank you for being part of the Kommo community and for trusting us with your sales management process. We look forward to supporting your continued growth!

Best regards,

Kommo Team