G2

Kim K.

Program Administrator / Relations Manager

Small-Business (50 or fewer emp.)

11/3/2026

"Helpful, Knowledgeable Act! Helpdesk That Goes Above and Beyond"

5/5

What do you like best about Act!?

The Act! helpdesk team is helpful and knowledgeable, and they consistently provide excellent service. They offer solutions that go beyond what their self-education resources can guide you through. Review collected by and hosted on G2.com.

What do you dislike about Act!?

The desktop Act! database is quite large and uses a lot of memory. Because of that memory demand, Act! can sometimes run slowly, and completing tasks in Act! can take longer than I’d like. Review collected by and hosted on G2.com.

What problems is Act! solving and how is that benefiting you?

Act! is a near-ideal CRM for my company’s business. The Groups feature is a crucial tool for our team’s organization and overall success. We also regularly use the email marketing tool; because our contacts are already saved in their relevant groups, running email marketing through Act! is a seamless process. Review collected by and hosted on G2.com.

Response from Leslie Reynolds of Act!

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Thank you, Kim! We’re thrilled to hear our support team has been there for you. We’ll be sure to pass your kind words along to them. And, it’s great to know Groups keeps your team organized and makes your email marketing easy to run. We hear you on desktop performance with a large database. Our support team can walk you through maintenance tips that may help Act! run faster. Just reach out anytime.