Best Conversational Support Software - Page 10
Conversational support software, also known as conversational customer engagement software, offers an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing companies to interact with customers through any channel at any time. Customer service teams use this type of software to engage with customers and prospects across multiple channels and offer a more personalized customer service experience. To accomplish this, conversational support software may include features such as proactive messaging, automatic customer lookup, skills-based routing, and customer self-service.
Conversational support software is distinct from help desk software because it does not separate the service process from other reasons for contact. It is used to both aid brands with customers that are yet to complete a purchase and to assist existing customers with questions and queries regarding already-purchased products and services. As a result, some conversational support products include features of conversational marketing software. By means of accurate, intelligent routing, successful use of these platforms will coordinate data from past conversations, metadata, sentiment, and customer data from existing CRM software and e-commerce platforms. Integrations with social media and AI can permit businesses to proactively contact customers based on behavior or triggers.
To qualify for inclusion in the Conversational Support category, a product must:
Featured Conversational Support Software At A Glance
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DialOnce, a software publisher specializing in omnichannel customer relationship optimization, is developing an AI platform to host, orchestrate and pilot customer and advisor contact paths.
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DIGINTRA Teleservices offers a cloud-based, scalable SMS and communication platform tailored to businesses of all sizes. Founded in 2015 and headquartered in Bengaluru, India, the company bridges dire
- Overview
- User Satisfaction
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eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and com
2,508 Twitter followers
- Overview
- Pros and Cons
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EnableX Dialogs Cloud is a next-generation Conversational AI platform that transforms customer engagement with intelligent, personalised, and dynamic omnichannel interactions. Seamlessly integrati
- 75% Small-Business
- 25% Enterprise
116 Twitter followers
- Overview
- User Satisfaction
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Furie™: The AI Assistant That Transforms Customer Engagement Furie™ is an intelligent, omnichannel engagement platform designed to help businesses turn every website visitor into a meaningful conne
- Overview
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Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology t
- 100% Small-Business
- Overview
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AI Agents that answers guest questions 24/7, reduces questions up to 90% while you sleep and alert you to issues before they become problems. GuestAgent combines beautiful digital content with an AI-
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Hachly AI is an AI conversational platform for B2B businesses. Its only job is to convert your website visitors into warm leads for your sales team (without wasting their time)
1 Twitter followers
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- User Satisfaction
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Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer ex
- Overview
- User Satisfaction
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Platform for digital customer service
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
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Your on-demand pool of experts: Savvy enthusiasts paid to enhance customer experience and boost online sales.
- 100% Small-Business
7,383 Twitter followers
- Overview
- User Satisfaction
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IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver b
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Customer Service Software Al-in-one inbox for inquiries via messaging platforms - WhatsApp, Messenger, Telegram and Viber. - Automatic ticket creation - Real-Time notifications - Faster and more effi
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From creation to resolution, streamline your customer support journey with our Service CRM’s end-to-end ticket management.
1,464 Twitter followers
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melibo offers an innovative, comprehensive AI-based solution that is revolutionizing customer service. More than a traditional chatbot provider, melibo sets itself apart with its advanced customer ser
