melibo develops specialized AI agents for e-commerce that automatically answer repetitive inquiries related to order status, returns, complaints, and product information. The agents integrate seamlessly with common e-commerce systems such as Zendesk, Freshdesk, GREYHOUND, Shopify, Shopware, Xentral, PlentyOne, and weclapp, operating directly within the existing tech stack without switching between systems. The AI agents work exactly where customer inquiries arise — whether in chat, in the helpdesk, or via email. Instead of relying on basic FAQ bots, melibo uses powerful AI agents powered by generative AI, rule-based flows, and a central knowledge base that is individually tailored to each company. Businesses remain in full control at all times through configurable guidelines, transparent training data, and intelligent monitoring — all within one intuitive platform. Who is melibo for? melibo is designed for e-commerce brands, direct-to-consumer brands, online retailers, and other companies that want to grow without outsourcing their customer service or scaling it manually. It is particularly suitable for companies that receive a high volume of similar service inquiries and want to make their customer support more efficient, faster, and more scalable. Why melibo? E-commerce focus: Specifically developed to address the challenges of online retail. Strong integrations: Connects to common systems without technical hurdles. Fast go-live: Thanks to plug-and-play connectors and best-practice templates. Relief and efficiency: Fewer tickets, shorter response times, and more focus on complex customer issues. Made and hosted in Germany: GDPR-compliant, secure, and tailored to the requirements of European companies.