Best Conversational Marketing Software - Page 3

How Many Conversational Marketing Software Products Does G2 Track?

Total Products under this Category: 362

Category Stats (Oct 2026)

  • Average Rating: 4.57/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Freshmarketer (+1.72%) - Among all products in this category, Freshmarketer recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Conversational Marketing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,900+ Authentic Reviews
  • 362+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Marketing Software

G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Podium, Storylane, Exceed.ai, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=salescaptain-inc-salescaptain)

Customers.ai

Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results.

Average Rating: 4.8/5.0

Total Reviews: 417

How Do G2 Users Rate Customers.ai?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.8/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.7/10 (Category avg: 8.7/10)
  • Analytics: 9.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Customers.ai?

  • Seller: Customers.ai
  • Year Founded: 2018
  • HQ Location: Boston, Massachusetts
  • Twitter: @CustomersAI
    6,121 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 79% Small, 17% Medium

What Do G2 Reviewers Say About Customers.ai?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the collaborative features of Customers.ai, enhancing teamwork between sales and marketing for better leads.
  • Users appreciate the ease of collaboration on leads and prospecting with Customers.ai, enhancing sales and marketing synergy.
  • Users praise the responsive customer service of Customers.ai, enhancing their experience and optimizing performance effectively.
  • Users praise the automation benefits of Customers.ai, streamlining audience building and lead capturing effectively.
Cons
  • Users find the complex interface challenging at first, but support can help ease the learning process.
  • Users find a lack of guidance in Customers.ai, especially when new features are introduced without comprehensive tutorials.
  • Users find the learning curve challenging, as navigating configurations can be intimidating without proper support.
  • Users face a steep learning curve with Customers.ai, finding initial setup and functionality challenging.
  • Users find the inadequate reporting options frustrating, but appreciate quick support to address analytics issues.

What Are Recent G2 Reviews of Customers.ai?

What Are G2 Users Discussing About Customers.ai?

Regal

Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value. For instance, our Unified Customer Profile allows businesses to understand real-time customer intent signals and automatically tailors multi-touch inbound and outbound interactions with a blend of AI Agents and your human agents. Regal supports over 200 leading brands including Toyota, Google, Kin Insurance, Ro, and Coursera. Regal is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew.

Average Rating: 4.7/5.0

Total Reviews: 45

How Do G2 Users Rate Regal?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 7.2/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.8/10 (Category avg: 8.7/10)
  • Analytics: 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Regal?

Who Uses This Product?

  • Top Industries: Insurance, Hospital & Health Care
  • Company Size: 76% Medium, 20% Small

What Do G2 Reviewers Say About Regal?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Regal, which simplifies communication and enhances operational efficiency.
  • Users praise Regal for its user-friendly interface and powerful features, simplifying communication and boosting productivity.
  • Users enjoy Regal for its user-friendly interface, simplifying workflows and enhancing overall communication efficiency in call center operations.
  • Users appreciate the outstanding customer support from Regal, ensuring prompt assistance and quick resolution of inquiries.
  • Users commend Regal.ai's efficiency, enhancing outreach, productivity, and conversion rates within their teams.
Cons
  • Users face a steep learning curve with Regal due to complex data and overwhelming reporting features.
  • Users find Regal's reporting capabilities inadequate and lacking crucial real-time metrics for effective agent management.
  • Users find Regal's limited features on the admin side hinder progress, though improvements are expected over time.
  • Users find the complexity of Regal's implementation and advanced workflows challenging, impacting efficiency and user experience.
  • Users face missing features in Regal, particularly on the admin side, hindering full functionality and efficiency.

What Are Recent G2 Reviews of Regal?

SMS-Magic

Conversive (formerly SMS Magic) is a CRM-native messaging that grows into intelligent customer engagement It helps enterprises engage customers across SMS, WhatsApp, and other messaging channels directly from Salesforce and Zoho. It starts with compliant, high-volume messaging and scales into conversational workflows, lifecycle automation, and AI-assisted engagement. For years, organizations have used SMS Magic to power CRM-native communication at scale. Conversive extends that foundation with conversational engagement, workflow orchestration, and intelligent automation, so teams can move from sending messages to managing complete customer journeys. Conversive (formerly SMS Magic) comes with these platform capabilities:- 1. Foundation: CRM-native messaging: SMS, WhatsApp, shared inboxes, templates, opt-in management, compliance controls. Engagement 2. Conversational workflows - Two-way conversations, routing, automation, reminders, follow-ups, and omnichannel engagement. Journey Orchestration 3. AI-powered lifecycle orchestration: Intent detection, workflow orchestration, customer lifecycle automation, and intelligent engagement across teams. Products available within the Conversive (formerly SMS Magic) platform 1. SMS Magic for Salesforce — native Salesforce SMS and WhatsApp engagement 2. SMS Magic for Zoho — integrated messaging for Zoho CRM workflows 3. SMS Magic — multichannel messaging infrastructure and compliance controls 4. Conversive — conversational engagement and lifecycle orchestration layer Conversive (formerly SMS Magic) is urpose-built for high-volume and regulated customer engagement. 1. Education - Admissions, enrollment reminders, fee notifications, and student engagement at scale. 2. Real Estate - Lead response, appointment coordination, and agent-client communication across channels. 3. Healthcare - HIPAA-compliant messaging, patient reminders, care coordination, and conversational patient engagement. 4. BFSI - Secure customer communication, compliance workflows, servicing automation, and lifecycle orchestration. Conversive introduces AI-assisted engagement for organizations that need more than messaging: i) Conversation routing and prioritization ii) Automated follow-up workflows iii) Customer lifecycle automation iv) Intent-aware engagement v) Operational insights and orchestration

Average Rating: 4.0/5.0

Total Reviews: 115

How Do G2 Users Rate SMS-Magic?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)

Who Is the Company Behind SMS-Magic?

  • Seller: SMS Magic
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Henderson, US
  • Twitter: @screenmagicMM
    530 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    304 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Legal Services
  • Company Size: 60% Small, 36% Medium

What Do G2 Reviewers Say About SMS-Magic?

AI-generated summary from verified user reviews

Pros
  • Users highlight the enhanced customer engagement from SMS-Magic, boosting marketing efficiency and communication with clients.
  • Users praise the ease of use of SMS-Magic, enjoying seamless integration and efficient communication across platforms.
  • Users value the seamless CRM integration of SMS-Magic, enhancing customer engagement and marketing campaign effectiveness.
  • Users praise the responsive customer support of SMS-Magic, enhancing overall satisfaction and effective client communication.
  • Users praise the easy integration of SMS-Magic, enabling smooth communication with minimal disruptions in their workflows.
Cons
  • Users find the difficult setup of SMS-Magic challenging due to its complexity and numerous components involved.
  • Users find the pricing high for small teams, especially with increasing message volume impacting budget considerations.
  • Users find the learning curve steep due to complex setups and limited support, leading to frustration and dissatisfaction.
  • Users find the initial setup complex, making workflow configuration and integrations a challenging experience.
  • Users report poor customer support from SMS-Magic, experiencing unresponsiveness and unresolved issues that hinder user satisfaction.

What Are Recent G2 Reviews of SMS-Magic?

What Are G2 Users Discussing About SMS-Magic?

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AtomChat.io

AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Automation with Gen Ai to respond 24/7 to all your messages: If you receive many conversations on WhatsApp, or any conversational channel, and your service advisors cannot respond on time, or give them priority, with Atom you have an automation that allows you to respond to your customers in seconds, transfer them to an advisor, qualify them, and follow up on them. - Empower your teams with mass messaging via WhatsApp and automatic response workflows: Atom allows you to manage mass message campaigns and automatically respond to thousands of customers, without worrying about your agents getting overwhelmed by receiving many responses. - Visibility and traceability of your Marketing efforts and strategies: Atom has a complete module with real-time reporting on the results of your Ads campaigns, qualified leads, conversion, and service levels. - We integrate to your preferred platform We also integrate with major platforms like HubSpot, Salesforce, Talkdesk, and Facebook Marketing so you have the follow-up you need to sell more. We are Meta Select Business Partners!

Average Rating: 4.7/5.0

Total Reviews: 96

How Do G2 Users Rate AtomChat.io?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.8/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind AtomChat.io?

Who Uses This Product?

  • Top Industries: Higher Education, Automotive
  • Company Size: 55% Medium, 35% Small

What Do G2 Reviewers Say About AtomChat.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the smooth performance at scale of AtomChat.io, enhancing the efficiency of their marketplace experience.
  • Users appreciate the easy setup of AtomChat.io, facilitating a smooth integration into their marketplace experience.
  • Users appreciate the smooth integrations of AtomChat.io that enhance marketplace functionality without adding complexities.
  • Users admire the versatility and integration of AI technology in AtomChat.io, appreciating the outstanding staff support.
  • Users value the automation features of AtomChat.io, which enhance efficiency in reporting and task management.
Cons
  • Users highlight functionality issues with AtomChat.io, noting limitations in Salesforce integration and poor filtering of agent logs.
  • Users find integration issues with AtomChat.io, particularly with Salesforce, limiting its overall functionality and usability.
  • Users find the limited Salesforce integration insufficient, recommending AtomChat.io be used with more flexible CRMs.
  • Users face inefficiency in filtering agent logs, which hinders their ability to manage conversations effectively.
  • Users find the integration difficulty with Salesforce limits AtomChat.io's effectiveness, necessitating alternative CRM options.

What Are Recent G2 Reviews of AtomChat.io?

Verse.ai

Verse.ai is a lead conversion platform that turns your new leads into sales-ready opportunities through immediate AI-Driven and Human-Powered conversations. Billions of dollars are spent on leads, but only 27% are actually responded to, Verse.ai has arisen as the defacto technology solution for every business's most pressing problem: lead response and follow-up. The likelihood of lead conversion increases by 21x due solely to the immediacy of Verse.io's multi-faceted lead response. By infusing innovative technology with industry expertise, Verse.ai has developed the perfect formula to reduce time spent sifting through subpar online leads, thereby empowering sales reps to maximize their focus on serious prospects and supercharge their conversion rates up to 300%. The platform is available on a subscription basis. The Verse.ai platform works with all lead types, sources, and CRMs, automatically funneling in leads as soon as they’re received. Unlike static lead engagement solutions, Verse.io uses a perfect blend of automation, human touch, and proven scripts to instantly contact every lead and to vet them thoroughly. Furthermore, Verse.io provides sales teams with full control of the lead engagement process: customized preferences, real-time conversation access, and the power to pass all engagement data back to your CRM. Once the lead is deemed qualified, they are passed back to the sales rep. This handoff is accomplished either through live transfer, or an appointment that is booked directly on a sales rep's calendar. Verse.io acts as an extension of your team - both in spirit and in name. As a result, a seamless experience is created for the company and the potential client.

Average Rating: 4.9/5.0

Total Reviews: 39

How Do G2 Users Rate Verse.ai?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 10.0/10 (Category avg: 8.5/10)
  • Audience Targeting: 10.0/10 (Category avg: 8.7/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Verse.ai?

  • Seller: Verse.ai
  • Year Founded: 2013
  • HQ Location: San Diego, CA
  • LinkedIn® Page: www.linkedin.com
    75 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Real Estate, Financial Services
  • Company Size: 83% Small, 14% Medium

What Are Recent G2 Reviews of Verse.ai?

What Are G2 Users Discussing About Verse.ai?

Ada

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

Average Rating: 4.6/5.0

Total Reviews: 171

How Do G2 Users Rate Ada?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 7.1/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 7.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Ada?

  • Seller: ADA SUPPORT, INC.
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Toronto, Ontario
  • Twitter: @ada_cx
    1,943 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    775 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 62% Medium, 20% Small

What Do G2 Reviewers Say About Ada?

AI-generated summary from verified user reviews

Pros
  • Users commend Ada for its ease of use, enabling efficient customer support and seamless integration with existing tools.
  • Users greatly value Ada's exceptional support and intuitive design, enabling quick resolutions and seamless interactions.
  • Users appreciate Ada's quick and effective customer support, always eager to assist and resolve issues promptly.
  • Users value Ada's natural language processing, seamless interactions, and exceptional customer support for efficient issue resolution.
  • Users appreciate the easy setup of Ada, enjoying a smooth onboarding process with helpful support every step of the way.
Cons
  • Users face usability issues with Ada, particularly due to mismatches in workflow and less natural conversation handling.
  • Users face integration issues with Ada when using different systems, leading to inconsistencies and incomplete functionality.
  • Users find missing features in Ada, particularly with metrics and integration support, limiting its overall effectiveness.
  • Users experience usage limitations with Ada, particularly when it doesn't align with specific operational needs and workflows.
  • Users note AI limitations in Ada, citing issues with metrics accuracy, integration challenges, and a less intuitive flow.

What Are Recent G2 Reviews of Ada?

What Are G2 Users Discussing About Ada?

Textline

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows.

Average Rating: 4.7/5.0

Total Reviews: 385

How Do G2 Users Rate Textline?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Gathering: 7.7/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 7.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Textline?

  • Seller: Textline
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Angeles, CA
  • Twitter: @textline
    281 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Operations Manager
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Textline?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the helpful customer support of Textline, noting quick responses and efficient issue resolution.
  • Users appreciate the ease of use of Textline, enjoying its straightforward interface and seamless communication features.
  • Users appreciate the friendly and responsive customer support from Textline, ensuring quick solutions and assistance.
  • Users appreciate the excellent communication capabilities of Textline, enabling efficient support and improved service delivery.
  • Users appreciate the efficient communication capabilities of Textline, which significantly improve customer support and service delivery.
Cons
  • Users desire missing features like message status indicators, message editing, and enhanced billing configurations in Textline.
  • Users are frustrated by messaging issues like needing to refresh for new messages and navigation challenges in the app.
  • Users find Textline has limited features, particularly lacking in bulk messaging shortcuts and integrations.
  • Users express frustration with notification issues, seeking better filtering and customization options for message alerts.

What Are Recent G2 Reviews of Textline?

What Are G2 Users Discussing About Textline?

Atonom

Atonom gives teams back time by taking real work off their plate. Cloud Employees handle repetitive, high-volume tasks so human teams can focus on judgment, relationships, and higher-impact work only people can do.

Average Rating: 4.9/5.0

Total Reviews: 136

How Do G2 Users Rate Atonom?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.2/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.3/10 (Category avg: 8.7/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Atonom?

  • Seller: Atonom
  • Year Founded: 2018
  • HQ Location: Provo, US
  • LinkedIn® Page: www.linkedin.com
    141 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 52% Small, 43% Medium

What Do G2 Reviewers Say About Atonom?

AI-generated summary from verified user reviews

Pros
  • Users value the quick and easy integration with Hubspot, enhancing their overall experience and efficiency.
  • Users appreciate the user-friendly interface of Atonom, making prospecting and communication much simpler and efficient.
  • Users appreciate the intuitive analytics and detailed visitor tracking of Atonom, enhancing their marketing and sales efforts.
  • Users value the real-time engagement capabilities of Atonom, enhancing lead connection and interaction with potential customers.
  • Users value the customer engagement features of Atonom, enhancing interactions through targeted notifications and insights.
Cons
  • Users note a significant learning curve with Atonom, requiring time and dedication to fully optimize its features.
  • Users indicate a steep learning curve for Atonom, requiring time and effort to fully optimize its features.
  • Users find that learning Atonom is challenging due to its unique design and the time required for proper optimization.
  • Users find the complexity of the platform challenging, requiring significant time and effort for effective optimization.
  • Users express concerns over identification issues, as they can only see company names, not specific visitors.

What Are Recent G2 Reviews of Atonom?

What Are G2 Users Discussing About Atonom?

knock-ai

Knock AI is the first B2B buyer engagement platform built for the AI era, helping marketing teams turn demand into pipeline before buyers disappear. Modern buyers no longer wait for forms, follow-up emails, or slow sales handoffs. They research with AI, compare vendors instantly, and move on before most teams even respond. Knock AI helps companies move to a formless funnel, where every high-intent touchpoint can turn into an instant buyer conversation across Slack, WhatsApp, LinkedIn, Telegram, and other messaging channels. Knock customers are already generating up to 9x more deals from the same demand. The AI-powered platform identifies, enriches, qualifies, and routes leads in real time, helping sales teams save hours every day and focus only on buyers who are ready to engage. Knock AI is built for B2B marketing, demand generation, revenue, and sales teams that want to generate more pipeline from existing demand. Teams use Knock AI to convert demand from websites, pricing pages, demo pages, G2 profiles, LinkedIn, paid ads, events, webinars, ABM campaigns, email signatures, docs, GitHub, and other off-site channels. Key capabilities include formless lead capture, website DMs, off-site engagement, event conversion, account identification, website visitor de-anonymization, AI enrichment, AI qualification, smart lead routing, conversational scheduling, automated follow-up, buyer journey visibility, CRM sync, and pipeline attribution. Knock AI replaces forms, website chatbots, live chat tools, lead enrichment tools, lead routing tools, scheduling tools, event lead capture tools, intent tracking tools, manual SDR qualification, delayed email follow-up, and disconnected attribution reports. It’s time to replace the traditional marketing stack with the platform built for how buyers buy now.

Average Rating: 4.9/5.0

Total Reviews: 30

How Do G2 Users Rate knock-ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Gathering: 10.0/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind knock-ai?

  • Seller: Knock-ai
  • Year Founded: 2023
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Education Management
  • Company Size: 43% Small, 33% Large

What Do G2 Reviewers Say About knock-ai?

AI-generated summary from verified user reviews

Pros
  • Users value the enhanced communication provided by Knock.ai, improving interactions and efficiency in property management.
  • Users value the easy communication features of Knock.ai, facilitating efficient client interaction and appointment management.
  • Users find that Knock.ai's automation enhances communication, saves time, and improves lead screening in property management.
  • Users value the seamless integrations of Knock-AI, enhancing communication and offering personalized assistance effectively.
  • Users value the enhanced communication provided by Knock.ai, improving interactions and streamlining appointment scheduling.
Cons
  • Users find the limited features of knock-ai restrict overall functionality and integration capabilities, making usage cumbersome.
  • Users find co-browsing inconvenient for sharing specific applications and lacking essential mark-up tools during screen sharing.
  • Users report connectivity issues with knock-ai, especially on some lower version devices, impacting overall performance.
  • Users experience email communication issues due to limited pre-built connectors and reliance on third-party apps for integrations.
  • Users experience functionality issues due to connectivity problems and compatibility with older devices.

What Are Recent G2 Reviews of knock-ai?

Quiq

Quiq is an agentic AI customer journey platform that helps enterprise brands resolve customer needs across voice, messaging, chat, SMS, and digital channels. The platform combines AI Agents, AI Assistants, and human support tools in one continuous customer experience, while maintaining visibility and control over every AI decision. Quiq enables businesses to automate customer interactions, execute workflows, and support human agents without losing conversational context. Customers can move between AI and human support, or switch channels entirely, without repeating information. Key capabilities include: * AI Agents that understand conversational context, answer questions, take actions, and resolve customer requests across channels including voice, SMS, chat, and WhatsApp. * AI Assistants that support human agents with response suggestions, contextual guidance, workflow automation, and brand-aligned messaging. * A Digital Engagement Center for managing customer conversations across channels with seamless AI-to-human escalation. * AI Conversation Analysis that scores and analyzes customer interactions to measure outcomes like CSAT, resolution quality, compliance, and agent performance. * AI Studio tools for testing, optimizing, governing, and monitoring AI behavior, including observability, simulation, analytics, and guardrails. Quiq is designed for enterprises that require both automation and operational control. The platform provides transparent visibility into AI reasoning, decision paths, and actions taken, helping teams troubleshoot workflows, maintain governance standards, and improve performance over time. The platform also maintains continuous context across customer journeys. Conversations stay connected across AI agents, human agents, voice calls, messaging channels, and CRM systems, creating a more seamless customer experience. Quiq supports deep customization through natural language Process Guides that allow teams to define workflows, escalation rules, communication standards, and brand voice without extensive coding. The platform integrates with major enterprise systems including Salesforce, Zendesk, ServiceNow, and other CRM and CX platforms. Quiq is used by enterprise brands across retail, travel, hospitality, financial services, healthcare, and consumer services to improve automation rates, reduce handle times, increase containment, and improve customer experience outcomes. Security and compliance features include SOC 2 Type II compliance, GDPR and CCPA support, audit trails, encryption in transit and at rest, and regional data hosting options.

Average Rating: 4.7/5.0

Total Reviews: 45

How Do G2 Users Rate Quiq?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Gathering: 7.5/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Quiq?

  • Seller: Quiq, Inc.
  • Year Founded: 2015
  • HQ Location: Bozeman, MT
  • Twitter: @goquiq
    199 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    98 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 49% Medium, 31% Small

What Do G2 Reviewers Say About Quiq?

AI-generated summary from verified user reviews

Pros
  • Users commend Quiq for its exceptional customer support, highlighting fast response times and effective collaboration on feature requests.
  • Users find Quiq's interface intuitive and user-friendly, enhancing efficiency in managing customer support across channels.
  • Users commend Quiq for its exceptional support and partnership, enhancing both customer and agent experiences significantly.
  • Users value the flexible AI capabilities of Quiq, appreciating its integration and comprehensive reporting for better insights.
  • Users appreciate the high responsiveness of Quiq, enhancing customer support and engagement with timely, effective communication.
Cons
  • Users note the delays in ticket processing, often due to resource stretching during rapid expansion, but improvements are anticipated.
  • Users find a slight learning curve for advanced features of Quiq, which may affect initial user experience.
  • Users note a steep learning curve for advanced features in Quiq, requiring time to fully adapt.
  • Users find usage limitations frustrating, especially regarding reporting timeframes and lack of autonomy in technical updates.
  • Users note occasional delayed response times from Quiq, though improvements have been observed over time.

What Are Recent G2 Reviews of Quiq?

What Are G2 Users Discussing About Quiq?

Bloomreach

Bloomreach is the agentic platform for personalization. Powering autonomous search, conversational shopping, and autonomous marketing, Bloomreach personalizes the entire customer experience. From retail to financial services, hospitality to gaming, businesses create experiences that drive higher growth and lasting loyalty. Bloomreach drives personalization for 1,400+ brands around the world, including American Eagle, Sonepar, and Pandora. The target audience for Bloomreach encompasses commerce businesses of all sizes that are looking to optimize customer interactions and drive sales growth. Its suite of products is particularly beneficial for marketers, content creators, and ecommerce managers who aim to improve customer engagement and conversion rates. Bloomreach is well-suited for brands operating across multiple channels, as it provides a cohesive strategy to connect with customers effectively. Use cases include personalized marketing campaigns, enhanced product discovery, streamlined content management, and AI-driven customer service, making it a versatile tool for various business needs. Key features of Bloomreach include its Engagement platform, which offers robust marketing automation capabilities that enable businesses to deliver personalized messages and offers based on customer behavior. The Discovery solution enhances the search experience on ecommerce sites, ensuring that customers can easily find products that match their interests. Additionally, the Content product functions as a headless content management system (CMS), allowing for flexible content delivery across various platforms. The Clarity tool, an AI-powered conversational shopping assistant, further enriches the customer experience by facilitating real-time interactions and support. The integration of Loomi, Bloomreach's AI for ecommerce, significantly amplifies the platform's capabilities by enabling rapid data processing and analysis. This results in new pathways for customers to engage with products, ultimately leading to increased profitability and accelerated business growth. Bloomreach is designed to simplify complex tasks, offering advanced customer journeys, social ad retargeting, omnichannel support, and AI-powered optimization. This comprehensive feature set provides a holistic view of the customer, optimizing experiences across all channels. The platform is also cost-effective and faster to deploy compared to competitors, reducing reliance on third-party solutions and lowering the total cost of ownership. With high ratings in customer reviews, Bloomreach is recognized for the quality of its user guides, support, and overall reliability, making it a valuable asset for businesses seeking to enhance their ecommerce strategies.

Average Rating: 4.6/5.0

Total Reviews: 832

How Do G2 Users Rate Bloomreach?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Gathering: 6.3/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Bloomreach?

  • Seller: Bloomreach
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Mountain View, CA
  • Twitter: @bloomreach_tm
    10,400 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,165 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CRM Manager, Marketing Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 49% Medium, 27% Small

What Do G2 Reviewers Say About Bloomreach?

AI-generated summary from verified user reviews

Pros
  • Users find Bloomreach's ease of use exceptional, facilitating quick implementation and smooth day-to-day operations.
  • Users value the effective customer engagement features of Bloomreach, streamlining targeted communications and tracking seamlessly.
  • Users value the robust analytics features of Bloomreach, facilitating effective insights and data-driven decision-making.
  • Users greatly value the extensive reporting dashboards, intuitive interface, and exceptional support from Bloomreach, streamlining their daily tasks.
  • Users greatly appreciate the outstanding support from Bloomreach, ensuring quick resolution and a seamless experience.
Cons
  • Users find the learning curve steep, as the interface isn't intuitive initially, but documentation aids in mastery.
  • Users find the learning difficulty with Bloomreach's advanced features and initial setup to be quite frustrating.

What Are Recent G2 Reviews of Bloomreach?

What Are G2 Users Discussing About Bloomreach?

Leadoo

Leadoo AI turns your website visitors into customers and advocates, through the power of real-time conversational marketing. Identify, Nurture, Convert and Support site users to become lifelong customers with Leadoo AI. With each onsite lifecycle touchpoint turned into a bespoke conversation. Marketing, Sales and Customer teams all love Leadoo for raising the quality and quantity of Conversions, while maximising lifetime customer value. For over 700 Leadoo AI clients over their first 12 months with us, we found the average increase on base conversion rates was 41%. In simple terms, Leadoo AI provides all the tools and insights needed to: - Identify your website visitors - Nurture their onsite buying journeys - Ultimately convert more of them into customers - Support their lifetime journeys and turn them into advocates

Average Rating: 4.7/5.0

Total Reviews: 113

How Do G2 Users Rate Leadoo?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.2/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.4/10 (Category avg: 8.7/10)
  • Analytics: 9.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Leadoo?

Who Uses This Product?

  • Who Uses This: Marketing Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 53% Small, 37% Medium

What Do G2 Reviewers Say About Leadoo?

AI-generated summary from verified user reviews

Pros
  • Users commend Leadoo for its helpful customer service and engagement, significantly enhancing customer interaction and satisfaction.
  • Users appreciate the exceptional customer support from Leadoo, praising their engaged and agile partnership.
  • Users find Leadoo's ease of use remarkable, making implementation and functionality straightforward and enjoyable.
  • Users are thrilled with Leadoo's effective lead generation, experiencing significant growth in leads and site engagement.
  • Users value Leadoo for its interactive bots and insightful analytics, enhancing lead generation and site engagement effectively.
Cons
  • Users find the dashboard messy and difficult to navigate, especially for routing leads and integration settings.
  • Users find difficult navigation in Leadoo, especially when accessing smaller settings and features infrequently.
  • Users experience integration issues with Leadoo that can complicate lead routing and overall functionality.
  • Users face a lack of integration with Leadoo, making it challenging to manage leads effectively and smoothly.
  • Users find the learning curve challenging, requiring time investment despite its overall ease of understanding.

What Are Recent G2 Reviews of Leadoo?

What Are G2 Users Discussing About Leadoo?

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Average Rating: 4.6/5.0

Total Reviews: 49

How Do G2 Users Rate ViaSay?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.0/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ViaSay?

  • Seller: ViaSay
  • Year Founded: 2016
  • HQ Location: Paris, Île-de-France
  • Twitter: @Mindsay_ai
    1,437 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Airlines/Aviation, Leisure, Travel & Tourism
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About ViaSay?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from Laiye, highlighted by proactive assistance and training opportunities.
  • Users find ViaSay to be straightforward and easy to use, making the experience enjoyable and accessible, especially for beginners.
  • Users value the efficiency of ViaSay for its intuitive design and proactive support for seamless usage.
  • Users value the exceptional support from Laiye, appreciating proactive assistance and training for a seamless experience.
  • Users value the exceptional support from ViaSay, with proactive assistance and tailored training for optimal use.
Cons
  • Users find AI limitations in ViaSay require assistance, though improvements in flow builder have enhanced user experience.
  • Users find that flow management requires assistance, although recent updates have improved accessibility and intuitiveness.
  • Users find the learning curve challenging, but recent updates have improved the ease of use significantly.
  • Users note a dependency on team assistance for building use cases, although improvements have been made to ease this process.

What Are Recent G2 Reviews of ViaSay?

What Are G2 Users Discussing About ViaSay?

Chekkit

Chekkit is an all-in-one platform that helps local businesses grow faster with less effort. It combines AI-powered messaging and automation with the tools teams use every day—review management, business text messaging, groupchat, a centralized inbox, textable landline, customer surveys, competitive benchmarking, and more—so you can boost engagement, convert more leads, and outperform the competition from one place.

Average Rating: 4.9/5.0

Total Reviews: 154

How Do G2 Users Rate Chekkit?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.1/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.1/10 (Category avg: 8.7/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Chekkit?

  • Seller: Chekkit
  • Year Founded: 2016
  • HQ Location: Winnipeg
  • Twitter: @getchekkit
    204 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Manager
  • Top Industries: Retail, Luxury Goods & Jewelry
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Chekkit?

AI-generated summary from verified user reviews

Pros
  • Users value the AI integration of Chekkit, enhancing their websites with unique chatbot capabilities for improved customer interaction.
  • Users appreciate the innovative AI chatbot feature of Chekkit, setting their website apart in the industry.
  • Users find the unique chatbot integration feature of Chekkit enhances their website's functionality and user engagement.
  • Users value the integration capabilities of Chekkit, allowing unique features like chatbots on their websites.
Cons
  • Users find the limited communication options of Chekkit frustrating, as responding to guests is only possible through text.
  • Users are frustrated by the limited chat functionality, only allowing responses to guests via text.
  • Users find the limited response options to guests via text to be restrictive and inconvenient.
  • Users find the poor chat functionality of Chekkit limiting, as text responses are the only option for communication.

What Are Recent G2 Reviews of Chekkit?

What Are G2 Users Discussing About Chekkit?

Helpwise

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Helpwise?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.0/10 (Category avg: 8.5/10)
  • Analytics: 9.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Helpwise?

  • Seller: Saas Labs
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Helpwise?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer management of Helpwise, noting responsive support that resolves issues effectively.
  • Users value the supportive customer service provided by Helpwise, enhancing satisfaction and problem resolution.
  • Users value the easy access to exceptional support from Helpwise, enhancing their overall experience with the platform.
  • Users value the exceptional support provided by Helpwise, making problem-solving efficient and effective.
  • Users commend the platform usability of Helpwise, appreciating its seamless support and recommendation as a primary mailing solution.

What Are Recent G2 Reviews of Helpwise?

What Are G2 Users Discussing About Helpwise?

Yukta Rustagi
YR
Researched and written by Yukta Rustagi
Updated October 3, 2024