G2

Verified User in Consumer Electronics

Enterprise (> 1000 emp.)

2/10/2026

"Great Product Roadmap and an Exceptional Team That Makes the Magic Happen"

5/5

What do you like best about Quiq?

The product and roadmap is great, but the people are the true magic behind this tool. They are dedicated to translating the backend to business users with supplemental information if you want to zoom in further.

The product itself has helped us contain nearly 50% of conversations simply based on the content we have. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

Learning curve can be steep for business users, but this is less product specific and more industry related to the type of product it is. Review collected by and hosted on G2.com.

What problems is Quiq solving and how is that benefiting you?

Helping us serve our customers in real time via chat (and voice next) without having to wait to connect with a human, helps improve the search functionality (to supply answers based on help content previously unfound/unhelpful), helps improve the overall vision on content effectiveness. Gain insights into what is coming through the pipeline/queues to prep our advisors - should assisted support be needed, there are summaries and tags auto-applied to the conversation to empoer the human with info that usually takes several minutes to collect. Review collected by and hosted on G2.com.