# Atonom Reviews **Vendor:** Atonom **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.9/5.0 **Total Reviews:** 138 ## About Atonom Atonom gives teams back time by taking real work off their plate. Cloud Employees handle repetitive, high-volume tasks so human teams can focus on judgment, relationships, and higher-impact work only people can do. ## Atonom Pros & Cons **What users like:** - Users commend the **exceptional support** from Signals, highlighting their responsiveness and commitment to client success. (21 reviews) - Users appreciate the **ease of use** with Atonom, highlighting quick integration and efficient support during onboarding. (18 reviews) - Users value the **exceptional support and onboarding** from Atonom, enhancing the overall software adoption experience. (17 reviews) - Users appreciate the **effective lead generation** capabilities of Atonom, transforming their approach to acquiring new clients. (16 reviews) - Users value the **customer engagement capabilities** of Atonom, enhancing connections with leads through real-time insights. (15 reviews) - Chat Features (13 reviews) - Customer Support (13 reviews) - Insights (12 reviews) - Engagement (11 reviews) - Visitor Tracking (11 reviews) **What users dislike:** - Users experience a **challenging learning curve** initially, although support helps ease the process over time. (12 reviews) - Users face a **steep learning curve** with Atonom, requiring time and commitment to maximize its features effectively. (5 reviews) - Users find that the **learning difficulty** of Atonom requires significant time and dedication to optimize effectively. (4 reviews) - Users find the platform's **complexity** requires significant time and effort to fully optimize and utilize effectively. (3 reviews) - Users feel that Atonom has an **identification issue** , only revealing company visitors without specifics on individual identities. (3 reviews) - Visitor Identification (3 reviews) - Users find the **chat functionality time-consuming** and wish for better automation in updating contact information. (2 reviews) - Chat Issues (2 reviews) - Difficult Setup (2 reviews) - Initial Difficulty (2 reviews) ## Atonom Reviews ### 1. A usable marketing and lead gen tool **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie M. | VP Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Atonom?** The ability to drill into visitors of your website, including the location, pages, time on page and abillity to then discover contacts at that company using profiles. I also like the webchat and website visitor flow you can build out. **What do you dislike about Atonom?** Trying to develop the playrunners and all the back end stuff. It's much easier to get help from Signals to build it out then do it yourself. **What problems is Atonom solving and how is that benefiting you?** In depth understaning of the business customers visting my website and helpful information about them. Using Signal's tools, you can compile data about your visitors and then develop marketing strategies and deeper prospecting. ### 2. An efficient and easy-to-use tool for monitoring signals. **Rating:** 4.5/5.0 stars **Reviewed by:** Dr. Will Hernando R. | Community Public Health Practicum Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Atonom?** I like that Signals is very intuitive and easy to use. The platform allows you to monitor signals in real time quickly and accurately, which makes decision making easier. In addition, the interface is quite user-friendly, which improves the user experience. Customer support is amazing. **What do you dislike about Atonom?** The only thing that could be improved is the speed of data updates at certain times, as there is sometimes a slight delay. I would also like to see more flexible customization of notifications. However, these are minor details compared to the overall benefits. **What problems is Atonom solving and how is that benefiting you?** Signals is solving the problem of lack of real-time monitoring of critical data, making it easier to quickly identify important trends and alerts. ### 3. A Tool with so much potential **Rating:** 3.5/5.0 stars **Reviewed by:** Jordan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Atonom?** Signals has so many features that are usefull for so many different teams. My marketing team can use it for lead capture, or website visitor insights - My SDRs can schedule meetings and build new lists for outbound. Ultimately i think its a tool that has a ton of value that i'm still tapping into. **What do you dislike about Atonom?** I do think it takes time and dedication to get the most out of this tool. I'm working on a small team and lack the bandwidth to really dive into optimizing the platform in the way needed to really see the most value. Many of the capabilities and platform designs are unique to Signals, and I wish it were a little more standard / similar to other tools in my box so i could quickly optimize without having to re-learn the platform every time. **What problems is Atonom solving and how is that benefiting you?** Capturing more leads - though i wouldn't say we're capturing MORE with the tool at this point, most people who talk to the bot have also already submitted a form. **Official Response from Billy Bateman:** > Jordan, thank you so much for sharing your feedback. We consistently work on making the product more intuitive and would love more detailed feedback on which features you think would benefit the most. Also, our customer team is always happy to help not only with basic support and education but also assist you in the creation of anything within the product. ### 4. Boosting Sales with Signals: A User-Friendly Tool for Better Customer Interaction at Zonos **Rating:** 5.0/5.0 stars **Reviewed by:** Jim Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Atonom?** Signals has notably improved our sales interactions at Zonos. It excels in sharpening our conversations, is user-friendly, and offers really insightful analytics. It's now a vital element in our lead generation. I'd surely recommend it to any sales team aiming to enhance their customer engagement and boost sales effectiveness. **What do you dislike about Atonom?** Understanding the process might require some time since it involves complex tasks and numerous company guidelines. **What problems is Atonom solving and how is that benefiting you?** Signals is really helping us at Zonos to connect better with our customers. It simplifies finding and understanding our ideal customers, so we can talk to the right people about what they really need. For us, a company that's all about making international trade easier, this means we're solving the right problems for the right customers. In short, Signals is making our customer conversations not just better, but more effective, by helping us focus on those who will benefit most from what we offer. ### 5. Supreme Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Connor S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Atonom?** Signals is a great tool to help drive site engagement online. The tool isn't just a chatbot but it provides additional prospecting data and business email functionailty that allows us to campaign prospects directly from signals. But above all else is the support received from the Signals team. Our signals reps know their stuff and know the product. Often times they propose and implement changes (with our sign off) that boost our engagement even more! **What do you dislike about Atonom?** Nothing is alarming. They are doing a lot of work to simplify and modernize the administrative experience of the software which is nice but there are no major issues with signals at all! **What problems is Atonom solving and how is that benefiting you?** Signals powers our chatbot that allows prospects on our site to chat live with a sales rep, leave there contact info, and even allows them to book meetings with our reps. **Official Response from Billy Bateman:** > Connor, thanks for the kind words. We love working with your team and please continue to reach out whenever we can help. We are always working on making the product even easier to use. ### 6. Best-In-Class Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Atonom?** Signals make it easy and effortless to build and implement chatbot playbooks. Their customer success team is proactive, constantly suggesting improvements, troubleshooting any issues, and helping us build and deploy new bots. Signals is a perfect extension of your team and is extremely focused on the success of your business. They also teach you how to benefit and implement their feature releases like intent data or live chat support. **What do you dislike about Atonom?** I wish they would ID the exact person visiting your website vs. just the buying committee. **What problems is Atonom solving and how is that benefiting you?** We have a small sales and marketing team. Signals interactive bots help us scale out by qualifying, converting, engaging, and capturing leads on our website and in our product ### 7. Great software tool to add to our business dev team's stack **Rating:** 5.0/5.0 stars **Reviewed by:** Derek W. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Atonom?** There are a few things I like about Signals, but at the forefront, their support and onboarding were world-class. As we were brought on, they kept regular weekly meetings on our calendars to ensure a smooth adoption of their software. I also like some of the various insightful charts. I feel like I have a secret tool for knowing which leads are visiting our site. **What do you dislike about Atonom?** The workflow setup can leave you scratching your head at times, but it isn't impossible to figure out. And their support is there every step of the way. **What problems is Atonom solving and how is that benefiting you?** The biggest problem that Signals solves for us is to know which qualified leads are visiting our site, but not taking the step to reach out to our sales team. Their customized chatbot and alert system allows our BDRs to instantly hop on with a prospect, it also routes any visitors who may not be a sales lead to the right landing page, which saves our sales guys some time. **Official Response from Billy Bateman:** > Derek, thanks for the shout-out to our support team. We pride ourselves on having the best support team in SaaS. We are always working to simplify the product and will continue to. ### 8. Overall, very well done! **Rating:** 5.0/5.0 stars **Reviewed by:** Sydni D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Atonom?** I love the insights Signals provides about visitors to my website and the variety of use cases for the chat bot. Not only can I set it to watch for ideal customers landing on my website, Signals also helps me refine my ICP based on site visits. Their customer success team is extremely helpful and has worked closely with me thorughout the implementation process. They have made integration of a technical process easy through their UX/UI and customer success follow up. They are a chat/call away and I feel a high level of support. They have also provided several resources to help me employ best practices in the application of their software - e.g. email marketing best practices to follow up with visitors to my site. Their automated functionality will make managing email campaigns easy. Finally, I never miss a beat with automated daily update emails. Overall, very well done! **What do you dislike about Atonom?** It took several meetings with Signals for me to undertsand the big picture of their software and all of the ways it can benefit my company. I was willing to give the time because it came highly recommended by a friend. **What problems is Atonom solving and how is that benefiting you?** The Signals chatbot provides additional opportunities for potential clients to convert and/or learn more about our services on our website. Signals also provides insights into the types of companies landing on our website each day, which guides our outreach and creates warmer intros to companies who could be interested in our services. **Official Response from Billy Bateman:** > Thank you Sydni, please continue to reach out whenever you need any help and we're happy to assist you and your team. ### 9. Excellent Software for Tech Stack **Rating:** 5.0/5.0 stars **Reviewed by:** Derrick J. | Commercial Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Atonom?** The product is very easy to use, set up was farily quick which is helpful. Integtrating into our other tools was not challenging. All this was was dramatically easier as we had the support needed from the team at Signals. **What do you dislike about Atonom?** Not too many downsides, very efficient at a fair price **What problems is Atonom solving and how is that benefiting you?** Signals is helping us nurture requests from the site in an efficient manner. The chatbot allows engaged/interested visitors to learn more about our product and book meeting times quickly. ### 10. I can't live without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Atonom?** Signals has been a game changer for our team. It has given me insight into our potential customers and I am now able to engage with organizations who are ready to talk. The bot has been terrific and customers can schedule demos directly on the page with my calendar link. I am always discovering new features and functionality to get even more from the tool. Everyone I have interacted with on the Signal's team have been responsive, helpful and down to earth. A pleasure to work with! When I have had issues they have been resolved within 24-48 hours if not sooner. They are super helpful on making suggestions and showing me how to maximize the tool. A friend called me just today who was trying to get more business intelligence and automation for her sales team and I didn't hesitate to recommend Signals to her. **What do you dislike about Atonom?** No downsides. A bit of a learning curve to really maximize the functionality but they are patient educators who work with me to accomplish my desired outcomes. Plus there are loads of help tools and resources within the tool. **What problems is Atonom solving and how is that benefiting you?** Before I had no insight into which organizations were showing buying signals and this was leading to lengthy buying cycles and cold emails that went unanswered. Now it is like I have a crystal ball to know when and how to engage potential customers based upon their interactions, web visits and downloads. People can schedule demos with me right from the tool meaning I'm getting higher quality leads in the door when they are ready to buy. We interviewed several vendors in our quest for intent data and more automation and Signals was easily the best fit for our needs. **Official Response from Billy Bateman:** > Thank you so much. We are glad to hear you're loving the system. Please continue to reach out to us if you need any help. ### 11. 10/10 Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ian M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Atonom?** Signals provides a very intuitive software that not only helps with chatsbots being able to affectively communicate to your website visitors, but also gives marketers a great analytic tool to capture data for sales. I would highly recommend using them to know the best target audiences that come to your website. Their Customer Support is top of the line, and are very friendly and making sure we know how to use it. **What do you dislike about Atonom?** I've already communicated this to Signals, but to fine tune who is coming to our website with any sort of IP pollution from IPs crossing. They are working on something to improve that. **What problems is Atonom solving and how is that benefiting you?** Signals is helping us know who is coming to our website with Lead intelligence and letting us know who our buyer is and how long they spend on our website. ### 12. Account Based intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Atonom?** Chatfunnels can identify the accounts currently on the website and provide real-time information on them while in the chat and after the conversation, or even if you haven't had the conversation. **What do you dislike about Atonom?** Being able to only see the company but the person from the company. Since companies have 1000's of employees it's only half the information needed. However, if the chat person gives their email address during the chat then you have all the information needed. **What problems is Atonom solving and how is that benefiting you?** Now I know in real time what companies are on the website and how often they visit, and what pages they are most interested in. We can concentrate on the highest performing pages for revision cycles. **Official Response from Sterling Kump:** > Yep you nailed it we can only get so much info with the system, but combined with the bot and or great human interaction the other parts can get filled in quickly. We love that you noticed this too, and we hope you continue to enjoying it for a long time. Thanks for the review. ### 13. They set you up for success **Rating:** 5.0/5.0 stars **Reviewed by:** Christina M. | CEO & Brand Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Atonom?** I recently signed up for a handful of marketing services and hands down, signals was the easiest to implement and get ROI quickly. Their team was always there to help me in utilizing the tool. **What do you dislike about Atonom?** It is a pretty high cost but the different uses make up for the cost. **What problems is Atonom solving and how is that benefiting you?** Knowing who is on my site and the ability to engage with them through the chat bot! **Official Response from Billy Bateman:** > Thank you Christina! ### 14. Signals Sales Weapon **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Atonom?** Signals is an intuitive and powerful platform. It centralizes and allows you to manage prospects that are visiting your site. You can create a custom experience for your prospects to tailor the experience to their needs. It centralizes in a single pane of glass the experience and journey of your prospects on your site. **What do you dislike about Atonom?** The only "dislike" I have with signals is the fact that it is endlessly customizable. This is also one of the reasons I love the product. It gives you the ability to really focus on your customers. Just be prepared to really dive in! **What problems is Atonom solving and how is that benefiting you?** Signals has helped our team streamline our processes. We are not longer getting basic email reporting about who has been on our site. Not only can we see who is visiting and what pages they are visiting, but we can pull information about the prospect. From here we can tailor our messaging to the prospect. **Official Response from Sterling Kump:** > Great feedback and we love that your #1 dislike is also what you like about our system. ### 15. Incredibly Easy Integration & Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Preston M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Atonom?** It's been great to be able to engage with customers right when they hop on our site (via chat), without having to wait until they fill out a form or just hoping they fill out a form. It's also very insightful to know which companies are visiting our site. The Signals team has been great to work with--we definitely feel supported whenever questions come up. They are also very responsive when it comes to product recommendations we have. Signals was incredibly easy to set up--just a few button clicks. It also integrates well with Salesforce, which is important for our team. **What do you dislike about Atonom?** Signals has a wide range of capabilities, which can be somewhat overwhelming when starting, but the team is more than happy to consult with / support you to get it set up according to your needs. **What problems is Atonom solving and how is that benefiting you?** 1. Identify the companies that are visiting our site and providing contacts for those companies. 2. Engage with prospects more immediately thru the chatbots. **Official Response from Sterling Kump:** > Awesome Preston, Thanks and we have very much enjoyed working with you as well. ### 16. Finally a chatbot that does more than just chat **Rating:** 5.0/5.0 stars **Reviewed by:** James G. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Atonom?** Its capability to be more than just chat. I absolutely love the functionality of the chat and it's easy to build a flow, but the game-changer for me is the website reveal. Companies visiting your pages and it revealing who they are, what pages they visited and more. When you tie that into your CRM it's a gold mine of information. **What do you dislike about Atonom?** I am not a huge fan of the chat functionality and just like any chatbot it does require a good amount of time to manage. **What problems is Atonom solving and how is that benefiting you?** It helps us be more effecient with our conversions and helps us identify new ICP accounts visiting us and then personalizing those messages to be unique to them. **Official Response from Sterling Kump:** > James, thanks for the great feedback, we agree to get that user experience just right it does take time and effort... We know you know, it's worth it in the end. haha that's fun. ### 17. Amazing Enterprise product, Incredible team **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Director, Ops and Analytics, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Atonom?** Signals has a full suite of functionality to help enable our global ABX & chat strategies. They also have the best support team that I've ever interacted with. They are fully committed to your success as a client and will always go above and beyond to ensure you are able to execute on your plan. Just recently, we were hosting a major event that involved a live chat component. We made the decision less than 24 hours before the event to use Signals for that functionality. Their team went above and beyond and helped us build, test and deploy the solution onto our site in less than 2 hours. Then they held an impromptu training with our support team lead. Ultimately, the event was a huge success and was only possible because of the incredible Signals support team. **What do you dislike about Atonom?** There isn't anything that I've experienced in my time with Signals that I dislike. We're on their consulting package so their team works with us to proactively identify and solve any issues. **What problems is Atonom solving and how is that benefiting you?** Signals is helping us solve a few main problems at Enterprise scale. The first is targeted contact acquisition. We've set up an ICP in platform and are now able to acquire contacts matching that ICP when they hit our site. The second is live chat. We've utilized Signals for live chat on our pricing and product page, and we've utilized them for live support chat during our largest event of the year. The last is insights into web traffic. They enable us to send instant alerts to sales reps when someone hits our site, and then allows the rep to immediately hop into a conversation with that contact, all in the same platform. **Official Response from Sterling Kump:** > Thank you, Michael! We enjoy working with your enterprise team too, by building comprehensive solutions in our system and helping with building your solutions as well we learn so much from you that can help your ROI grow even more. It was our pleasure to help with your major event with live chat, it is something that we focus on but as you know it's the other functionality where we shine most of the time so it was fun helping out. Again thank you and we look forward to helping you and Domo for a long time with your Contact Discovery with your current website traffic and identifying who they are with better accuracy. ### 18. Took our ABE Marketing to the NEXT Level **Rating:** 5.0/5.0 stars **Reviewed by:** Chris O. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Atonom?** Signals helped us create alerts that build a type of notification for our ICP accounts to our teams. So we can be anywhere and get a text message that an ICP account is on our site and we can then engage with them when they are there. **What do you dislike about Atonom?** Figuring out all the new tools and ideas to create a fantastic flow is a lot but so worth the time and effort to build it right. **What problems is Atonom solving and how is that benefiting you?** We had issues identifying when our marketing efforts were really working, but now we have a proactive case use with Signals in making that proactive approach. **Official Response from Sterling Kump:** > ICP Notifications are awesome and we know how important they can be for your teams. We love that you see this value as well. Thanks Chris hope you have a great day. ### 19. Bite sized bites **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Atonom?** Information is quick, easy integration with Hubspot, support & onboarding has been terrific. There's a LOT to take in, and Signals does a nice job of feeding one bite at a time. If there's a bug, Signals is Uber-quick to fix it. **What do you dislike about Atonom?** The concept of playbooks and bots can be a bit much all at once, but it's easier to digest in small bits. We had some sloppiness in Hubspot that we had to clear before we could fully utilize Signals, but that's a company issue instead of a software issue. **What problems is Atonom solving and how is that benefiting you?** We didn't know who was coming to our site, nor from where. Having this information in an easy to use format is helpful. **Official Response from Billy Bateman:** > Thank you for the feedback we are always working on ways to make the setup easier and more intuitive. ### 20. Very good software, a must have for your website **Rating:** 5.0/5.0 stars **Reviewed by:** Lochlann G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Atonom?** The support team, I also like how user friendly the software is and also the text and email notifications you receive from incoming chats. Compatible with mobile too! **What do you dislike about Atonom?** I haven't come across any downsides so far, everything is working as it should be for my day to day activities **What problems is Atonom solving and how is that benefiting you?** Signals is allowing us to communicate with customers visiting our website and it gives us notifications when a visitor wants to talk. It allows us to quickly deal with customer enquiries quicker. **Official Response from Sterling Kump:** > Thank you Lochlann, We enjoy working with you and your team as well. ### 21. The solution instantly started producing insights and automation we never had seen previously. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremiah J. | VP Business Development and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Atonom?** Visibilty and automation around our online footpront and market-facing relationships. **What do you dislike about Atonom?** As we progress we will contunue to reevaluate but nothing so far. **What problems is Atonom solving and how is that benefiting you?** Signals allows us to place strategic engagements between ourselves and our market-facing online relationships while automating key process that tie marketing directly to sales acticities. **Official Response from Billy Bateman:** > Jeremiah, thanks for the feedback! ### 22. Top Notch Product, Even Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** MaryAnn J. | Home making professional, Specialty: Pediatric Tehcnician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Atonom?** The best part about Signals is the team. I feel like they genuinely care about my success. Apart from that, I love being able to intelligently engage with my potential customers. **What do you dislike about Atonom?** They're a young company and sometimes their youth shows. However, they've been quick to address any issues I run into and either provide a reasonable workaround or a fix from their engineering team in a very timely manner. **What problems is Atonom solving and how is that benefiting you?** I run a small business. I need to know who is visiting my website and to be able to engage with them intelligently. Signals helps me do that. I'm able to know which companies are showing intent, capture leads when I'm offline, and help move them down the sales funnel. **Official Response from Sterling Kump:** > Thank you for the feedback, we are growing fast and enjoy helping businesses with identifying and engaging with potential clients. ### 23. Great tool to see who's on your site and engage **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan . | Design Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Atonom?** The insights we've been able to get from Signals have been so invaluable, and we've been able to take advantage of our traffic like never before. **What do you dislike about Atonom?** It was kind of hard to use at first. Definitely a bit of a learning curve, but the support team was so responsive and helped us with anything we got hung up on. **What problems is Atonom solving and how is that benefiting you?** Identifying and taking better advantage of the traffic on our website. **Official Response from Sterling Kump:** > Awesome Jordan, We love hearing that you are enjoying the system. Thank you for the feedback. ### 24. We love using the Get Signals system! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Atonom?** As an Admin in the system, it is great having a tool wherein I can connect with inbound leads by auto-sending engagement in real-time. **What do you dislike about Atonom?** No complaints at this point, outside of us learning the system better every day. So many options to explore! **What problems is Atonom solving and how is that benefiting you?** I like that I get routed to conversation for regions that I supervise. It has also helped me create more opportunities by having real-time conversations with potential customers. **Official Response from Sterling Kump:** > Fantastic, thank you for the great review of Signals. We look forward to working with you for a long time. ### 25. We are already seeing a return with better leads and experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kim R. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Atonom?** How we can qualify leads. You do not need to ask questions if you already know the information and this creates better user experiences **What do you dislike about Atonom?** No complaints so far the teams are honest and fast to help so we are enjoying the help. **What problems is Atonom solving and how is that benefiting you?** Our main need is to qualify leads to save our sales team time. This tool has helped automate qualifications, and streamline our processes **Official Response from Sterling Kump:** > Oh, Thank you Kim; we love working with you and your team. Glad you are seeing a return already. ### 26. Closing more pipeline faster with amazing Signals **Rating:** 5.0/5.0 stars **Reviewed by:** Robert G. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Atonom?** My favorite thing about Signals software is that we're able to connect prospects with sales reps faster to speed up the buying cycle and close more deals. We've seen great ROI right away because of the speed at which we're able to connect with potential clients. **What do you dislike about Atonom?** We haven't seen a ton of success initiating conversations with people on the website who don't opt into the bot experience on their own. **What problems is Atonom solving and how is that benefiting you?** Signals is helping us engage with leads faster and smarter. Instead of waiting for people to fill forms or for the right person to come to the website and engage with chat, we're able to collect contacts from every company who hits our website. **Official Response from Sterling Kump:** > Excellent, we love working with you and your team Rob. We have found the same thing with initiating convos with nonchatters too. We look forward to helping you with your needs and ideas. Thnaks ### 27. Engineer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Atonom?** Signals has made it so easy to know which companies we should be focusing on, and get in touch with the right people from those companies. We're spending much less time on our prospecting and seeing a much higher return than we were seeing before. **What do you dislike about Atonom?** It would be nice to have some better insights and reporting surrounding our prospecting efforts using Signals. We have already seen some improvements in that area though, so they're moving in the right direction. **What problems is Atonom solving and how is that benefiting you?** Mainly using it to increase the effectiveness of our prospecting **Official Response from Sterling Kump:** > Thank you so much for reviewing us and the great feedback. We are hard at work on the reporting side for you and everyone else, we are excited to get this area updated and flowing better. Thanks ### 28. A great solution that scales and a fantastic team. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Chief Analytics Officer, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2023 **What do you like best about Atonom?** We're an international business with large teams that utilize unique regional targeting and messaging across the globe. Signals/ChatFunnels is able to support our marketing and sales efforts to support our initiatives in every region. **What do you dislike about Atonom?** Honestly, very little to dislike. We are on their consulting package, so our Signals consultant proactively identifies and solves any challenges (usually before we're even aware of them). **What problems is Atonom solving and how is that benefiting you?** Signals supports our marketing goal to source contacts from high-priority accounts and enables our sales teams to engage with interested visitors faster and more effectively. **Official Response from Sterling Kump:** > Wow Mark this is fantastic. Thank you for your time, we love working with your team on the consulting side. We offer many services to assist you in building a bigger better workflow and integration into your everyday tools. We look forward to our continued success together. ### 29. Awesome lead gen tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Atonom?** We've used Signals to automate a lot of our lead gen from our website, and it's been awesome to be able to sit back and let the chatbot bring leads to us. **What do you dislike about Atonom?** Not really much to dislike, in my experience. Everything has seemed to be running smoothly since we got set up. **What problems is Atonom solving and how is that benefiting you?** We wanted a way to automate some of our lead generations and capitalize on the visitors that we're getting. **Official Response from Sterling Kump:** > We are so glad you are happy and enjoying the leads. Please keep us up to date with all your success. ### 30. Awesome tool, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Sam P. | Learning And Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Atonom?** I like the data that displays within the chat section to give me context about the person I'm chatting with. It helps me know what to talk about with the people I chat with, which helps me book more meetings **What do you dislike about Atonom?** I wish the system would automatically update contact information that I gather in conversation. If the automation does it, the contact card automatically updates, but if I collect more information I still have to add it in myself. **What problems is Atonom solving and how is that benefiting you?** Giving us another channel to communicate with leads on the website. **Official Response from Sterling Kump:** > Hey Sam we are so glad you have found it easy to use and we see you using it like crazy every day. Seems like a great fit! ### 31. Helping us create internal synergy and better customer experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Philip B. | Demand Generation Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Atonom?** I love that ChatFunnels is built with the needs of our sales team and our marketing team in mind. The chat features are excellent, giving our sales reps all the information they need to engage with visitors in chat, and the segmenting and building features have been excellent for our marketing team. The reporting section has a dashboard for agent performance that our sales leadership loves as well as a dashboard for assessing the effectiveness of the automation built by our marketers. **What do you dislike about Atonom?** I don't like that ChatFunnels will only send notifications and reports to users within their system. We have a lot of interested parties at our company who would love access to view the data and results that are being driven by ChatFunnels even though they don't need a paid license. **What problems is Atonom solving and how is that benefiting you?** Our sales team and our marketing team weren't really synergizing before starting with ChatFunnels, but having them work together on this tool has helped establish better communication and more effective efforts on both teams. **Official Response from Sterling Kump:** > Wow, Thanks Philip, This is an excellent write-up of us. we really do enjoy working with you and your team. We hear you on the notifications and reports, I think you will be excited to know we are putting this on our list and will see what it will take to create a solution for this. ### 32. WAY more than just chat. It's a force of signals based and proactive b2b insights **Rating:** 5.0/5.0 stars **Reviewed by:** Dan B. | Product Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2022 **What do you like best about Atonom?** Great data insights. Initially, I thought this was just a chat app, but I stand very corrected. It's a suite of individual and account insights that detail the insights you need in account-based marketing for deep prospect analysis. Accounts that are more useful than most b2b and ABM sales enablement SAAS. Hugely recommended. **What do you dislike about Atonom?** Not much. Users should be aware it's got a learning curve to match its features, and I have seen some b2b insights that didn't align with anonymized site traffic. Still, that challenge applies to all intent insights providers experience when trying to ID traffic based on IP. **What problems is Atonom solving and how is that benefiting you?** identify and engage prospects, customize and personalize our customer journey, speed up omnichannel ABM marketing, segment based on intent data, streamline support **Official Response from Sterling Kump:** > Hey Dan, thanks for the great review. Agree on your comment about a learning curve, but we know you are rocking it and with our CS help training you got this! ### 33. Intelligent chat to drive a quality customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Derek B. | Sr. Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Atonom?** Signals is a very customizable chat tool that has allowed us to align to our complex lead routing. This has accelerated our lead flow process and connected customers to the right person in real time. **What do you dislike about Atonom?** What the product lacked, the signals team has delivered in rapid product sprints and delivered what we needed for our business. If the product isn't working to your liking, just let them know. **What problems is Atonom solving and how is that benefiting you?** Signs is solving our need to connect with prospects and customers in real time on the website. We previously used HubSpots chat tool, but ran into issues routing correct leads to the right reps. Chatfunnels has allowed us to build custom routing for know and unknown site visitors. **Official Response from Sterling Kump:** > Derek, We love working with you and your team. We are so excited that you noticed how we listen to your needs and case use. Thank you for your time in reviewing our software. ### 34. Great tool! Easy to set up on product side **Rating:** 5.0/5.0 stars **Reviewed by:** Kimball W. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Atonom?** I love the dashboard information in ChatFunnels. Our team uses the dashboard updates to inform our daily outreach and the additional activity information helps us know how to connect with the people we call. **What do you dislike about Atonom?** I wish I could do a little more filtering on the dashboard for researching the accounts there and creating plans and lists for outreach. **What problems is Atonom solving and how is that benefiting you?** In addition to helping automate our outreach and giving us an additional channel for communicating with prospects, ChatFunnels is putting meaningful data into our hands so that we can focus our efforts on the companies that are already researching us. This helps us make more meaningful connections with our prospects across all communication channels. **Official Response from Sterling Kump:** > Kimball thanks for the review, I want to set up some time with you and an Account Manager that can teach you the dashboard filtering options and how to work with creating plays, and we agree the dashboard has great info. ### 35. Simple in Design, but Countless Options **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa E. | Floral Design Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Atonom?** I'm not a computer scientist, or even a data scientist. I'm not in operations. I'm a designer, I make things look pretty. So I'll admit I was a little nervous about building out the capabilities that ChatFunnels has. It was significantly easier than I thought it would be. At some point, we made decided that it made the most sense to have the ChatFunnels team come in and manage ChatFunnels for us. They've been amazing. Easy to work with and they know what they are doing. We have regular calls where I tell them what I envision for ChatFunnels, and they are able to make it happen or suggest a better way to accomplish what I'm trying to do. They have been super responsive to **What do you dislike about Atonom?** I can't think of anything here. As I said earlier, I'm not really technically savy, so there was a learning curve. That being said, after just a few minutes of coaching, and having the ChatFunnels so responsive that wasn't really a problem at all. **What problems is Atonom solving and how is that benefiting you?** We want to differentiate between when we have individuals coming to our site looking to buy for their home, vs businesses reaching out to us to engage. Suddenly our website is helping us engage with individual customers, but also talk to the business accounts that need a whole different experiance. **Official Response from Sterling Kump:** > Thanks for the great review. We love that you noticed our responsiveness it's a thing we try hard at for your ease of use. ### 36. Analytical Review and Oversight from a Demand Operations Team **Rating:** 5.0/5.0 stars **Reviewed by:** 🏝 Jordan F. | Sr. Marketing Manager, Demand Generation, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Atonom?** The customization of our ICP (Auto Pulled From our SalesForce) to the bots we have built from templates has been very helpful. Setting up with the ChatFunnels friendly CS team was smooth and easy too as they recorded it for us to follow back. Along with they sent personal emails with follow-up items. The customer-facing bots have been easy to manipulate with what works best for us and the integrations right in the bot for SalesForce are pivotal for us as we want to start the communication correctly. Also, the SalesForce integration is better than most others I have seen and that is very helpful. **What do you dislike about Atonom?** The Knowledge Base is honestly pretty lackluster, but I spoke with the team and they have a full plan they are now working to improve this self-serve option. **What problems is Atonom solving and how is that benefiting you?** Our biggest problem before ChatFunnels was getting to the leads quickly, as we had too many internal human touch steps. We didn't have enough automation and we also had lead follow-up timing issues. We also needed something to integrate better with our SalesForce and this feature has exceeded our expectations. **Official Response from Sterling Kump:** > Thanks for the honest feedback about the knowledge base, we are working to get a new look and feel that will help take it to the next level for us. ### 37. Website Automation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jago v. | UX/UI Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Atonom?** PlayRunner is a super easy way to manage the all the different engagement tools included in the platform and helps me be able to visualize everything that's happening on the website. **What do you dislike about Atonom?** There are a couple things with the branching capabilities that I would like to see added, but what's already there is still pretty sweet **What problems is Atonom solving and how is that benefiting you?** It is one central place that I can manage all of our chatbots, prospecting, and segmenting **Official Response from Sterling Kump:** > Hey thanks for reviewing, we love working with your team. We would love to come down to your facility and see what you are doing down there because it seems awesome and we love awesome!!! Thanks again! ### 38. The Best of Intent and Chat working together **Rating:** 5.0/5.0 stars **Reviewed by:** Dave B. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Atonom?** ChatFunnels has allowed us to see exactly who is poking around our website, even if they don't engage with the bot! Then it alerts my sales team that our ideal customer or one of their assigned customers is on the site in real-time. This has been a game changer for both the sales and marketing teams. The Sales team loves it too because they don't have to go do research for contacts at those accounts. Chatfunnels puts their contact information back into Salesforce for us. The integration with SalesForce is the best we've seen. It puts data back into the CRM so our marketing teams can continue to I was most nervous about implementation. We just didn't have the time to dive into building out a new tool; after using other chat solutions, I was worried it would be overly complicated and clunky. It wasn't. The Customer Success team implementation was easy. Unlike some other ChatBots/Intent tools, building out the bots and automation was intuitive. It's been drag and drop. Their system is built for testing and trying new things. If and when I've needed assistance, I've just used the ChatFunnels bot on their own web page to talk to the support team, and they've been VERY fast to respond. **What do you dislike about Atonom?** The only thing I dislike is that we didn't find them sooner. We could have used them years ago. Any concerns or hiccups that we've had have been quickly resolved. **What problems is Atonom solving and how is that benefiting you?** Our problems were twofold: 1. knowing when target accounts were on our website 2. Getting data that we can do something about to go after those accounts. We've seen plenty of solutions that tell us who visited our site last week, but only ChatFunnels has been able to alert my sales team that their dream account is on the website right now (alerts), giving them a way to interact in real-time (the Chatbot), and given the sales rep more contact data to sell to the entire buying committee. We find that our reps are able to act on the website intel, and they aren't spending time hunting on the web trying to figure out who to reach out to. **Official Response from Sterling Kump:** > We love that it is saving your sales teams time in research time and putting more time back into their pockets for calls and discovery. Glad you are liking the simple things like our drag and drop. We agree our CS team is amazing and we love working with them too. ### 39. Honestly, it's like some sort of black magic...LOVE IT! **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine G. | Sales Agent & Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Atonom?** We're a real estate brokerage. So we have a lot of clients and other brokerages coming to our site. We want to separate and have a different experience for our clients vs other agents and brokers on our site. In addition, we're always trying to add more agents, so that's another experience we want to have. The Chatbot, the automated outreach and emails, all drive more action, it's kind of like magic.... **What do you dislike about Atonom?** There's a bit of a learning curve, to be sure. But it's not difficult to learn...the implementation team took care of most of it. They have a plan. Just coming from a software novice like myself, it looked scarier than it really was. **What problems is Atonom solving and how is that benefiting you?** We can separate the various types of users that come to our site. We work with brokers, agents and clients. Before ChatFunnels, they all looked the same to us. **Official Response from Sterling Kump:** > haha, "black magic"... now that's funny! Thanks Catherine, we love working with you and your team too. ### 40. Super happy with the product and the service **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner W. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Atonom?** ChatFunnels has provided us with a tool that works! We've created a really successful engagement system using their product that allows us to engage with our site traffic and connect with leads faster. This has resulted in a faster sales cycle and happier sales team. **What do you dislike about Atonom?** We wish there were an easier way to follow up with people who engage in chat without leaving contact information. The system allows us to gather contact information from the buying committee at companies that visit the site, but those specific visitors who are on the website can sometimes slip away. **What problems is Atonom solving and how is that benefiting you?** We weren't following up on inbound leads from form fills fast enough and people were slipping away from our sales team. ChatFunnels has helped the sales team insert themselves earlier in the buying process for our web traffic, allowing us to bring more leads down the funnel. **Official Response from Sterling Kump:** > Tanner, we know you are happy and loving to tools from your review and whenever we speak with you. It's fantastic that you are enjoying the system just as much as we enjoy working on it. ### 41. Taking current web visitors to the next gen level of marketing efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron M. | Director Of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Atonom?** We are wildly in love with the service and customization option get using the system. Our goal has been to pull details from a prospect level and then step into the creep factor just a bit by reaching out to visitors and the buying party. I know others do this too but this system is slick and easy to connect with our salesforce. **What do you dislike about Atonom?** This type of marketing can get creepy but it works and let's be honest… if people are on my site and we don’t know them, but they are interested then this helps them take the next steps. **What problems is Atonom solving and how is that benefiting you?** Communicating and connecting with buyers wanting our services without crossing the line of crazy creepy. We also very much like the live chat functions as it is quick to jump in or let the bot take it from there. **Official Response from Sterling Kump:** > Oh, that's a great tagline for saying, "Next Gen Marketing Efforts" Thanks Cam, we love working with you and your team. Thanks ### 42. Chat Funnels is great with our Org philanthropic efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Lillian K. | Community Development Coordinator , Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Atonom?** We are a local food pantry charity and we use the Chat Funnels system to help us identify who is coming onto our site and looking to donate, we can then take this info and use the look-up features and identify people from these companies that are our donation organizers like and we start emailing them and we get great responses. This has also helped is to chat with volunteers that want to come to help out with our services and has helped us to be able to work with them when they are ready to speak to us. **What do you dislike about Atonom?** Lots to learn but the Admin section and walkthroughs were great as well as the customer service team at Chat Funnels is always very helpful. **What problems is Atonom solving and how is that benefiting you?** Finding people to donate to our charity and also quickly work with site visitors for volunteering work. We don't have a lot of visitors but this helps us optimize for the ones that do come. **Official Response from Sterling Kump:** > First, Thank you for serving your community the way you do, we are so happy you are enjoying the system and building your donations so you can serve more people. Lets connect up about the Admin questions you have. ### 43. Automate Outreach for Prospects **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew H. | PPC Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Atonom?** Signals has this cool tool where you can look up additional emails for people who match your ideal customer and buying committees that you target. The best part is that the emails captured are verified and we can confidently send targeted email campaigns without fear of high bounce rates. **What do you dislike about Atonom?** There is a learning curve for setting up prospects,but once you got it it is great **What problems is Atonom solving and how is that benefiting you?** Solving the problem that we do not have the right contacts at a company that we want to be reaching out to. **Official Response from Sterling Kump:** > Thanks, Matt, we will look at that process and see how we can simplify it. Thanks for the great feedback. ### 44. Building and Creating smooth engagement for Sales and CS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Atonom?** We quickly noticed a change in how our clients communicate with us as we use Chat Funnels to answer FAQs, set appointments, and provide general info. Now we are having more intelligent conversations that are more in-depth about needs, learning, and more. **What do you dislike about Atonom?** The system and team are easy to work with but it does that time. We have noticed we get more out of it the more we put in. **What problems is Atonom solving and how is that benefiting you?** Communication and engagement with our clients needed to evolve to help us save time and simple tasks could be put aside to help the more in-depth client needs. **Official Response from Sterling Kump:** > Thanks we are so glad you have noticed how easy we are to work with... We love being available for you as needed. ### 45. Getting started and loving it **Rating:** 5.0/5.0 stars **Reviewed by:** D. Bart C. | Vice President Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Atonom?** Onboarding was great. The CS team really wants you to succeed, and they take the time to work with and make sure you know how to work the system and get the most out of what you are paying. **What do you dislike about Atonom?** With any new system, there is a learning curve, and it takes time to set up, but once it is set up, we have found that it takes minimal time to maintain **What problems is Atonom solving and how is that benefiting you?** Connecting better and faster with inbound sales **Official Response from Sterling Kump:** > Thank you Bart, we so much enjoy working with you and your team. thank you for the review on how we are doing. ### 46. Speeding up your sales cycle **Rating:** 5.0/5.0 stars **Reviewed by:** Danny L. | Director of Revenue Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Atonom?** Using Chatfunnels has helped reduce our sales cycle. The real-time alerts notify our agents not just when visitors come to the site, but we can also separate them using our CRM data to notify agents when their Open Opps are on the site. **What do you dislike about Atonom?** Overall, agents love the chat but could be improved by having visibility when another agent is typing so agents don't send a message at the same time. **What problems is Atonom solving and how is that benefiting you?** We really wanted a way to get all BDRS, SDRs, and AEs inside the system and get alerts. The alerts allow them to know when companies they are working with are on the site. A dashboard is also a great tool. Every day I can sign into my ChatFunnels account and see what accounts were last on-site or which accounts are trending and follow up with my team. **Official Response from Sterling Kump:** > Love working with your team Danny. Thanks and we are happy you are enjoying the system. ### 47. Catching All the Ghost Website Visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Philip J. | Sales And Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Atonom?** Google Reporting only shows us that some came to the site but not who they work for and who they are, but now with these tools, we can identify these companies and then start marketing to them very differently and very direct. We even set up a few bots to run just for these companies as they are our ideal clients and we want to be more aggressive with them. **What do you dislike about Atonom?** We are getting way more info than before but we would love to be able to get the name of people without them interacting with bots but we know that is a far stretch ask and no company can do that right now. **What problems is Atonom solving and how is that benefiting you?** Identifying people on our site and new age marketing to the next level. We also are now able to communicate with site visitors faster and right from the page. **Official Response from Sterling Kump:** > Ghost Visitors is a great way to look at these. We are so happy you are finding them. ### 48. Fantastic & different chat system **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | Director of Demand Gen, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Atonom?** I love the chatbot flows, drag & drop simplicity, and features... but the onboarding, training & CS is unparalleled in the space. They've been great to work with ever since the first time we engaged with them via their chatbot. I was super impressed that their sales team utilize their own system to get the demo and close the deal. They believe in their tools, and they use them well, which is inspiring for our brand to push the great features to our visitors. **What do you dislike about Atonom?** I wish there was an "autosave" feature. A few times I've forgotten to save, and it's a bit weird to manually save every time. The only feature I've requested is the ability to push conversion data into the ad platforms themselves (Google, Facebook, LinkedIn, etc). But to be fair, no chatbot that I'm aware of has this. **What problems is Atonom solving and how is that benefiting you?** We need a chatbot with advanced features that integrate with our CRM, give us lots of options for conditional branch paths that are easy to use and less common, and their calendaring system is the best I've seen from any platform (and I'm a Drift power user with 3 years experience). By far the best calendar system. **Official Response from Sterling Kump:** > Wow Mark, Thanks for the kind words. I think you nailed it on the dislike, we are going to get on the autosave ASAP and the other Platform reporting... We have been looking at this one and have it on our feature requests after our first discussion on it so we are really wanting to do that one right. FYI we are looking into Google first. Hope to have good info for you soon. We love that a power user of Drift like yourself is impressed with what we have created. We are honestly working to take it to the next level with our ABE Features too. ### 49. So much more than a chatbot and loving the lead identity **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff A. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Atonom?** We love the data that ChatFunnels is able to provide about our site traffic and segments regardless of whether a visitor engages with a chatbot or not. We get to stay informed when our target accounts hit the site and we get the buying committees of our ICP companies automatically sent over to our CRM in real time. **What do you dislike about Atonom?** I wish there was a stronger reporting dashboard built out for PlayRunner. The current reporting built out in ChatFunnels is great for chatbots, but since we aren't super focused on chatbots, that reporting isn't as useful for us. **What problems is Atonom solving and how is that benefiting you?** We really didn't know very much about our web traffic before starting with ChatFunnels, but now we have great data to help inform our marketing and sales efforts! **Official Response from Sterling Kump:** > Jeff thanks for bringing up the reporting. We will have a surprise for you in Q4 that you are going to love as we are looking into our reporting and finding ways to improve / update. ### 50. Best Value for time & effort **Rating:** 5.0/5.0 stars **Reviewed by:** Alonzo M. | Salesforce & Five9 Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Atonom?** We needed more alerts to get us on chatting with people, we are not using all their features yet but will in time. The thing we like the best is being able to get an alert anytime we want in the bot working **What do you dislike about Atonom?** Lots of items to learn, but the team is quick to respond and knowledgeable. Also, they don't have an app but they told us they have added it to the list of features to look into and helped us get a Link saved on the desktop that opens right to the chat **What problems is Atonom solving and how is that benefiting you?** We needed a better way to be told about people on our site and when they started chatting with us. We needed good alerts to get us to start chatting before people left the site. **Official Response from Sterling Kump:** > Thanks Alonzo, we enjoy working with you too. It's always a pleasure working with the team. ## Atonom Discussions - [What is ChatFunnels used for?](https://www.g2.com/discussions/what-is-chatfunnels-used-for) - [View Atonom pricing details and edition comparison](https://www.g2.com/products/atonom/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A29%3A35+-0500&secure%5Bsession_id%5D=238db01d-5883-4188-bf21-e2ec199b7d36&secure%5Btoken%5D=95b63da09a0ebacdaee8d09e7497b4c61944ef4ca95a9cf0722c8db0b477f84d&format=llm_user) ## Atonom Features **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data **Platform Basics** - Centralization - Account Identification and Segmentation - Lead-to-Account Matching - Multichannel Engagement - Personalized Content and Messaging **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Lead Intelligence** - Lead Validation - Lead Enrichment - Lead Quality - Lead Analysis - Browser Extension **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Lead Monitoring** - Features - Performance - Identification **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Channels** - Website - Text Message (SMS) - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform Additional Functionality** - Integrations - Topic Customization - Natural Language Processing (NLP) - Alerts - Real-time Intent **Platform Data** - Measurement - Revenue Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Data Capture** - Mobile - Websites - Social Media - Data **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Lead Intelligence** - Cross-system Integration **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Platform Additional Functionality ** - Integrations **Analytics** - Export/Import - Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Forms - Personalization - Templates - Integration **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Account-Based Orchestration Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Artificial Intelligence** - AI-Powered Data Analysis - AI Personalization **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Connections - Reporting - Messaging **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Atonom Alternatives - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,464 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Customers.ai](https://www.g2.com/products/customers-ai/reviews) - 4.8/5.0 (417 reviews)