Best Contact Center Software - Page 6

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 639

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 626Dialler (+17.65%) - Among all products in this category, 626Dialler recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 55,000+ Authentic Reviews
  • 639+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcx)

Ytel

Efficiently contact leads and increase answer rates with Ytel's sales dialer software, Branded Caller ID, embeddable webphone, and workflows. Easily add call and text functionality into your CRM with Ytel's embeddable webphone. Omnichannel Communication. Built for Business. Programmable SMS. 100% Cloud Based and rated #1 in support for 2022.

Average Rating: 4.5/5.0

Total Reviews: 16

How Do G2 Users Rate Ytel?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.5/10 (Category avg: 8.5/10)
  • Administrator Access: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Ytel?

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 59% Small, 29% Medium

What Do G2 Reviewers Say About Ytel?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Ytel, noting its user-friendliness and quick adaptability for efficient workflows.
  • Users praise Ytel's exceptional customer support, highlighting its responsiveness and effectiveness in resolving issues promptly.
  • Users value the efficiency of Ytel, benefiting from its quick adjustments and user-friendly design.
  • Users praise Ytel for its implementation ease, finding it user-friendly and efficient for various configurations.
Cons
  • Users experience occasional lagging issues after prolonged use, but a quick restart usually resolves the problem.

What Are Recent G2 Reviews of Ytel?

Contact Center Studio

Acefone's Cloud Contact Center offers a plethora of features designed to streamline customer interactions. It boosts team efficiency with features like click-to-call, conference calling, call monitoring, WhatsApp communication, and real-time collaboration functionalities. It offers AI-enabled analytics, call assistance, and multiple ringing strategies that help achieve higher productivity and more efficient resource management. These capabilities enable seamless collaboration among teams and clients, providing a wholesome experience at both ends.

Average Rating: 4.7/5.0

Total Reviews: 29

How Do G2 Users Rate Contact Center Studio?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Contact Center Studio?

  • Seller: Acefone
  • Year Founded: 2019
  • HQ Location: Gurgaon, Haryana
  • LinkedIn® Page: www.linkedin.com
    234 employees on LinkedIn®
  • Phone: 1800-121-7777

Who Uses This Product?

  • Who Uses This: Director
  • Top Industries: Real Estate
  • Company Size: 87% Small, 10% Medium

What Do G2 Reviewers Say About Contact Center Studio?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from the onboarding team, highlighting their professionalism and helpfulness.
  • Users praise the prompt and excellent customer service provided by Aditya and Mohit during the setup process.
  • Users find Contact Center Studio to be extremely easy to use, with a user-friendly interface and flexible customization options.
  • Users find the helpfulness of the support team invaluable, enhancing their overall experience with Contact Center Studio.
  • Users commend the affordability of Contact Center Studio, noting impressive capabilities and excellent customer support.
Cons
  • Users find the lack of clarity in advanced configurations and reporting dashboards to be somewhat challenging initially.
  • Users find the learning curve steep for advanced configurations, requiring support for better understanding.
  • Users find the limited customization of reporting dashboards a drawback, impacting their overall experience.
  • Users note the limited features of Contact Center Studio, particularly the inability to send efax.
  • Users desire timely notifications about meeting delays to enhance planning and overall meeting efficiency.

What Are Recent G2 Reviews of Contact Center Studio?

What Are G2 Users Discussing About Contact Center Studio?

NGNCloudComm

NGNCloudComm is an advanced omnichannel Contact Center solution that can be deployed either as a Pure Cloud (CCaaS) and/or On-Premise without any features difference. Agents handle outbound and inbound calls as well as text messaging, email, chat, and social media content from a single platform. AI powered dialing and queue management ensures you are maximizing agent efficiency. Our Mutli-Instance deployment strategy protects customers from data breach and outage risks.

Average Rating: 4.9/5.0

Total Reviews: 19

How Do G2 Users Rate NGNCloudComm?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.4/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind NGNCloudComm?

  • Seller: Grupo NGN
  • Year Founded: 2014
  • HQ Location: Coral Springs, Florida
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Large, 33% Medium

What Are Recent G2 Reviews of NGNCloudComm?

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NobelBiz OMNI+

The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution. Besides an impressive selection of built-in applications such as a complete IVR builder and compliance tools, it boasts an intuitive agent interface and a customizable supervisor dashboard. Last but not least, NobelBiz OMNI+ is that it can deploy real omnichannel capabilities, integrating a series of novel channels such as Facebook, WhatsApp, or Telegram, among others.

Average Rating: 4.8/5.0

Total Reviews: 18

How Do G2 Users Rate NobelBiz OMNI+?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind NobelBiz OMNI+?

  • Seller: NobelBiz
  • Year Founded: 2005
  • HQ Location: Cheyenne, WY
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of NobelBiz OMNI+?

What Are G2 Users Discussing About NobelBiz OMNI+?

Verint CX Automation

Verint CX Automation Platform lets organizations add Workforce Engagement, AI Agents & Agent Assist, and CX Analytics to their existing stack without rip and replace. All solutions run on a shared data and AI foundation, automating workflows and generating insights that help organizations reduce costs while delivering superior customer experiences in every interaction, on any channel, at any scale. It works with any CCaaS, CRM, telephony, or data lake and deploys in the cloud, on premises, or in hybrid environments. The platform spans three key areas of customer engagement: Workforce Engagement: Optimize the efficiency, compliance, quality, and experience of your hybrid workforce across every touchpoint. AI Agents & Agent Assist: Coordinate the seamless orchestration of humans and AI agents to automate, assist, and resolve interactions across channels. CX Analytics: Turn CX data into insights in minutes to improve CX, lower costs, and increase revenue. Underneath these is a shared platform foundation: Agentic Orchestration to build, manage, and scale a hybrid workforce of human and AI agents, a CX Data Hub that unifies engagement data, and Verint Da Vinci AI for governance, guardrails, and model management. Because it layers onto your existing stack, teams can start small and automate at their own pace. Customers report outcomes across self-service cost, agent and supervisor capacity, churn rate, sales, and NPS. Verint, headquartered in Melville, New York, is the CX Automation Company. Bringing together Verint and Calabrio, it pairs decades of customer engagement expertise with a modern contact center AI platform. The company sells in more than 100 countries, serves roughly 80% of the Fortune 500, and supports about 5 million agents worldwide.

Average Rating: 4.3/5.0

Total Reviews: 47

How Do G2 Users Rate Verint CX Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 5.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.2/10 (Category avg: 8.5/10)
  • Administrator Access: 7.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Verint CX Automation?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Company Size: 49% Large, 37% Medium

What Do G2 Reviewers Say About Verint CX Automation?

AI-generated summary from verified user reviews

Pros
  • Users praise the AI-driven insights of Verint CX Automation, enhancing customer interactions and improving agent effectiveness.
  • Users find Verint CX Automation incredibly easy to use, streamlining customer experience and enhancing insights effectively.
  • Users value the efficiency of Verint CX Automation, praising its seamless implementation and user-friendly reporting tools.
  • Users find Verint CX Automation to offer innovative features that greatly enhance customer interaction insights and operational efficiency.
  • Users value the extensive integration options of Verint CX Automation, enhancing compatibility with various systems and tools.
Cons
  • Users find the complexity of Verint CX Automation can be daunting and hinders seamless integration and training.
  • Users face integration issues that complicate their ability to connect Verint CX Automation with existing tools and systems.
  • Users experience a steep learning curve with Verint CX Automation's administration, but improvement occurs with familiarity.
  • Users find that the transcription accuracy needs improvement, impacting their experience with Verint CX Automation.
  • Users find the difficult implementation of Verint CX Automation hinders their ability to maximize its full potential.

What Are Recent G2 Reviews of Verint CX Automation?

Regal

Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value. For instance, our Unified Customer Profile allows businesses to understand real-time customer intent signals and automatically tailors multi-touch inbound and outbound interactions with a blend of AI Agents and your human agents. Regal supports over 200 leading brands including Toyota, Google, Kin Insurance, Ro, and Coursera. Regal is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew.

Average Rating: 4.7/5.0

Total Reviews: 45

How Do G2 Users Rate Regal?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.0/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Regal?

Who Uses This Product?

  • Top Industries: Insurance, Hospital & Health Care
  • Company Size: 76% Medium, 20% Small

What Do G2 Reviewers Say About Regal?

AI-generated summary from verified user reviews

Pros
  • Users value Regal's ease of use and automation, making lead qualification and communication seamless and efficient.
  • Users commend Regal for its user-friendly features, seamless integration, and exceptional support, enhancing communication and productivity.
  • Users find Regal super easy to use, appreciating its seamless integration and intuitive design for efficient communication.
  • Users value Regal's excellent customer support, which enhances integration and optimizes communication processes effectively.
  • Users highlight Regal's efficiency in automating calls and simplifying communication, leading to significant time savings and increased productivity.
Cons
  • Users find the learning curve steep, complicating implementation and management of journeys with Regal's initial complexity.
  • Users find the reporting capabilities inadequate, leading to confusion and a lack of real-time metrics for agents.
  • Users find Regal has limited features compared to more mature products, impacting overall user experience.
  • Users find complexity in Regal's implementation and workflow challenging, especially for advanced features and mobile usability.
  • Users note the missing features in Regal, leading to delays and challenges, though improvements are on the horizon.

What Are Recent G2 Reviews of Regal?

Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses.

Average Rating: 4.7/5.0

Total Reviews: 54

How Do G2 Users Rate Ultatel?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Ultatel?

  • Seller: Ultatel
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Herndon, Virginia
  • LinkedIn® Page: www.linkedin.com
    353 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 74% Small, 24% Medium

What Do G2 Reviewers Say About Ultatel?

AI-generated summary from verified user reviews

Pros
  • Users highlight the responsive and knowledgeable support from Ultatel, ensuring smooth and effective assistance when needed.
  • Users value the responsive and knowledgeable customer support of Ultatel, ensuring seamless assistance whenever needed.
  • Users highlight Ultatel's reliability, with stable features and excellent call quality that enhance overall communication.
  • Users commend Ultatel for its ease of use, highlighting intuitive management and seamless communication across departments.
  • Users highlight the excellent support from Ultatel, ensuring quick resolutions and a smooth experience throughout.
Cons
  • Users often find the admin control cumbersome with slow performance and limited self-service options for certain tasks.
  • Users face a complex process during setup, notably with advanced configurations and slow ticket resolutions.
  • Users report experiencing glitches that hinder performance, especially when switching devices or managing the admin dashboard.
  • Users experience significant access issues with Ultatel, hindering productivity and causing integration challenges with other systems.
  • Users sometimes find limited self-management options on Ultatel's portal, preferring more control over their account tasks.

What Are Recent G2 Reviews of Ultatel?

Zendesk Contact Center

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

Average Rating: 4.5/5.0

Total Reviews: 321

How Do G2 Users Rate Zendesk Contact Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.1/10 (Category avg: 8.5/10)
  • Administrator Access: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Zendesk Contact Center?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®
  • Ownership: NYSE: ZEN

Who Uses This Product?

  • Who Uses This: Team Lead
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 29% Small

What Do G2 Reviewers Say About Zendesk Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive design of Zendesk Contact Center, making it easy for support teams to manage interactions.
  • Users value the efficiency of Zendesk's unified communication, which streamlines support across various channels effectively.
  • Users appreciate the visibility Zendesk Contact Center provides, enhancing workflow management and team responsiveness significantly.
  • Users value the unified omnichannel support of Zendesk Contact Center, streamlining communication and enhancing responsiveness for better service.
  • Users value the exceptional customer support from Zendesk, with 24/7 assistance and extensive resources for troubleshooting.
Cons
  • Users face a inefficient workflow in Zendesk Contact Center, complicating tasks and escalating the learning curve.
  • Users face workflow disruption due to complexity and inconsistency, impacting efficiency and increasing the learning curve.
  • Users experience inefficiency due to inconsistent workflows and complex performance tracking that slows down daily operations.
  • Users express frustration over missing notification features for tickets and interactions, impacting workflow efficiency.
  • Users find the process complexity of Zendesk Contact Center challenging, impacting usability and requiring significant effort for management.

What Are Recent G2 Reviews of Zendesk Contact Center?

What Are G2 Users Discussing About Zendesk Contact Center?

Zoho Voice

Zoho Voice is a cloud-based business phone system designed to streamline communication for organizations of all sizes. It enables users to make and receive local and international calls directly from web browsers or mobile devices, eliminating the need for traditional telephony hardware. With seamless integration into Zoho's suite of applications, including Zoho CRM and Zoho Desk, Zoho Voice enhances customer interactions and internal collaboration. Key Features and Functionality: - Virtual Phone Numbers: Acquire local and toll-free numbers from over 100 countries, allowing businesses to establish a global presence. - Interactive Voice Response (IVR): Set up multilevel IVR systems to efficiently route incoming calls to the appropriate departments or agents. - Call Management Tools: Utilize features such as call forwarding, call queues, call recording, and call monitoring to manage communications effectively. - Two-Way SMS Messaging: Engage with customers through SMS conversations, supporting both inbound and outbound messages. - Power Dialer: Automate outbound calling campaigns to increase agent productivity and reach more customers efficiently. - Real-Time Analytics: Access comprehensive dashboards to monitor call performance, agent activity, and customer interactions. - Seamless Integrations: Integrate with Zoho CRM, Zoho Desk, and other Zoho applications to unify communication channels and streamline workflows. Primary Value and Solutions Provided: Zoho Voice addresses the need for a flexible, scalable, and cost-effective telephony solution that integrates seamlessly with existing business tools. By offering a cloud-based platform, it eliminates the complexities and expenses associated with traditional phone systems. Businesses can manage communications from anywhere, ensuring continuous connectivity with clients and teams. The integration with Zoho's ecosystem enhances data synchronization, providing a unified view of customer interactions and improving overall service quality. Additionally, advanced features like IVR, call monitoring, and analytics empower organizations to optimize their communication strategies, boost agent productivity, and deliver exceptional customer experiences.

Average Rating: 4.2/5.0

Total Reviews: 17

How Do G2 Users Rate Zoho Voice?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.5/10 (Category avg: 8.5/10)
  • Administrator Access: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Zoho Voice?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Company Size: 41% Medium, 41% Small

What Do G2 Reviewers Say About Zoho Voice?

AI-generated summary from verified user reviews

Pros
  • Users value the call recording features of Zoho Voice, enhancing customer satisfaction and compliance in finance communications.
  • Users appreciate the excellent call quality of Zoho Voice, along with its valuable recording features.
  • Users find Zoho Voice to be very user friendly, ensuring a smooth call flow and enhancing customer satisfaction.
  • Users value the user-friendly call management features of Zoho Voice, enhancing customer satisfaction through efficient monitoring and support.
Cons
  • Users face inadequate search functionality, leading to time-consuming errors when copying and pasting information.
  • Users struggle with lack of clarity in Zoho Voice, leading to errors that delay their workflow and increase frustration.
  • Users find the call quality lacking, often experiencing delays before hearing the audio during calls.
  • Users experience a slow loading issue, with delays of 5-10 seconds before calls begin, affecting quality.

What Are Recent G2 Reviews of Zoho Voice?

Ameyo by Exotel Cloud Contact Center

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Average Rating: 4.3/5.0

Total Reviews: 233

How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.7/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?

  • Seller: Exotel
  • Year Founded: 2011
  • HQ Location: Bangalore, Karnataka
  • LinkedIn® Page: www.linkedin.com
    749 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Inside sales specialist, Assistant Manager
  • Top Industries: Education Management, Financial Services
  • Company Size: 49% Medium, 31% Large

What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Ameyo, managing customer interactions with a simple and intuitive interface.
  • Users love the reliable and user-friendly features of Ameyo, enhancing efficiency in managing customer interactions.
  • Users value the efficiency of Ameyo, enhancing communication and streamlining customer interactions seamlessly.
  • Users appreciate the smooth integration with CRM tools, enhancing efficiency and customer satisfaction in managing interactions.
  • Users value the seamless omnichannel management of customer interactions, enhancing efficiency and response times significantly.
Cons
  • Users note the limited customization options in Ameyo, which hinder flexible reporting and workflow adaptability.
  • Users find the difficult setup of Ameyo challenging, especially for new users or small teams overwhelmed by complexity.
  • Users experience a steep learning curve with Ameyo, as the feature-rich interface can be overwhelming for newcomers.
  • Users often experience slow loading times, especially during heavy traffic, which impacts their overall experience with Ameyo.
  • Users find the complex features of Ameyo challenging, especially new users who struggle with navigation and setup.

What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center?

What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center?

HELLO By MSG91

Hello by MSG91 is an AI-powered customer communication and support platform built to organize, route, and resolve customer conversations at scale. Most businesses lose deals and customers not because they lack tools, but because customer messages arrive across WhatsApp, email, web chat, RCS and social channels as— Instagram, facebook, twitter, with no single owner, no accountability, and no visibility. Messages are missed, replies are delayed, follow-ups are forgotten, and no one knows what was resolved or lost. Hello fixes this gap. It captures every incoming customer message in one place, assigns clear ownership, and ensures each conversation is handled, tracked, and closed. Automated handling and smart chatbot flows remove repetitive questions and filter noise, allowing teams to focus on real customer intent—sales, support, and critical issues. Unlike traditional help desks that require heavy setup and ticket jargon, Hello is simple to deploy and easy to operate. It works alongside existing CRMs and business systems, acting as the first layer of control over customer communication before data flows into downstream tools. With 2000+ ready-to-use plugins and integrations across e-commerce platforms, and internal tools, Hello connects conversations directly to business workflows. Hello is built for high-volume, real-time customer communication and is backed by MSG91’s messaging infrastructure, trusted by businesses across e-commerce, SaaS, logistics, fintech, and service industries.

Average Rating: 5.0/5.0

Total Reviews: 31

How Do G2 Users Rate HELLO By MSG91?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind HELLO By MSG91?

  • Seller: MSG91
  • Year Founded: 2010
  • HQ Location: Indore, MP
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 65% Medium, 26% Small

What Do G2 Reviewers Say About HELLO By MSG91?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in HELLO By MSG91 essential for smooth communication and quick onboarding of new team members.
  • Users appreciate the AI-powered messaging and automation features of HELLO By MSG91, enhancing communication and personalization.
  • Users appreciate the efficiency of HELLO By MSG91, as it streamlines communication and reduces response times significantly.
  • Users appreciate the easy setup of HELLO By MSG91, enabling quick onboarding and efficient use for their teams.
  • Users value the reliability of HELLO By MSG91, noting consistent delivery rates and stable messaging during high demand.
Cons
  • Users find the complexity of the interface overwhelming, necessitating manual intervention for intricate scenarios.
  • Users find a lack of clarity in some translations, requiring manual adjustments for a better tone.
  • Users find the learning curve steep with HELLO By MSG91, as many features can be overwhelming and time-consuming to explore.
  • Users find the initial setup process challenging, seeking more guidance for first-time WhatsApp Business API users.
  • Users desire more advanced reporting filters in HELLO By MSG91 to enhance their reporting capabilities.

What Are Recent G2 Reviews of HELLO By MSG91?

ConnectPath CX

ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX

Average Rating: 4.6/5.0

Total Reviews: 23

How Do G2 Users Rate ConnectPath CX?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind ConnectPath CX?

  • Seller: CloudHesive
  • Year Founded: 2014
  • HQ Location: Fort Lauderdale, Florida
  • LinkedIn® Page: www.linkedin.com
    152 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 54% Medium, 21% Small

What Do G2 Reviewers Say About ConnectPath CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy integrations with ConnectPath CX, enhancing their overall experience and workflow efficiency.
  • Users appreciate the user-friendly interface and smooth navigation of ConnectPath CX, enhancing their overall experience during busy shifts.
  • Users appreciate the clean and user-friendly interface of ConnectPath CX, noting its smooth navigation and modern design.
  • Users appreciate the improved analytics of ConnectPath CX, enjoying enhanced flexibility and customization options.
  • Users value the clean interface and enhanced analytics of ConnectPath CX, appreciating its flexibility for all users.
Cons
  • Users feel that improvements in training resources are necessary for better agent adaptation to the feature-rich platform.
  • Users often face usability issues with ConnectPath CX as updates disrupt previously functioning features, leading to frustration.

What Are Recent G2 Reviews of ConnectPath CX?

Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Average Rating: 4.1/5.0

Total Reviews: 127

How Do G2 Users Rate Freshcaller?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Freshcaller?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH
  • Phone: +1 (866) 832-3090

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 69% Small, 25% Medium

What Do G2 Reviewers Say About Freshcaller?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simple and clean UI of Freshcaller, making it easy to use and set up.
  • Users value the automation features of Freshcaller, enhancing efficiency and ensuring timely customer interactions.
  • Users value the call recording feature of Freshcaller, enhancing their overall communication efficiency and experience.
  • Users value the simple and clean UI of Freshcaller, enhancing their communication experience effortlessly.
  • Users find the dial pad and recording features of Freshcaller valuable for a seamless calling experience.
Cons
  • Users feel the lack of features in Freshcaller limits functionality and hampers their overall experience.
  • Users feel the lack of detailed contact information limits the usefulness of Freshcaller for managing interactions effectively.
  • Users find the lack of detailed contact information frustrating, particularly missing recent call notes for better follow-up.
  • Users find the lack of detailed contact information frustrating, missing important features like recent call notes.
  • Users report poor customer support, particularly slow response times affecting urgent issue resolutions with Freshcaller.

What Are Recent G2 Reviews of Freshcaller?

What Are G2 Users Discussing About Freshcaller?

net2phone

net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth.

Average Rating: 4.4/5.0

Total Reviews: 192

How Do G2 Users Rate net2phone?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Administrator Access: 5.0/10 (Category avg: 8.9/10)

Who Is the Company Behind net2phone?

  • Seller: net2phone
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Newark, NJ
  • LinkedIn® Page: www.linkedin.com
    322 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Construction, Information Technology and Services
  • Company Size: 79% Small, 19% Medium

What Do G2 Reviewers Say About net2phone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of net2phone, making call tracking and management a breeze for receptionists.
  • Users commend the outstanding customer service of net2phone, highlighting their prompt responses and eagerness to help.
  • Users value the exceptional customer support from Net2Phone, highlighting their responsiveness and helpfulness throughout the experience.
  • Users value the affordable pricing of net2phone, significantly reducing costs compared to competitors.
  • Users praise the responsive customer service of net2phone, highlighting their helpfulness throughout the process.
Cons
  • Users often face connection issues with net2phone, impacting overall functionality and integration with other services.
  • Users experience poor customer service with net2phone, facing unhelpful support and unclear billing issues.
  • Users express frustration with poor customer support, highlighting unhelpful responses and lack of accountability during critical issues.
  • Users find net2phone's interface not intuitive, making tasks like directory management and voicemail forwarding more complicated than necessary.
  • Users experience long wait times with net2phone support, leading to frustration and unresolved issues during setup and billing.

What Are Recent G2 Reviews of net2phone?

What Are G2 Users Discussing About net2phone?

Intermedia Contact Center

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service. Whether your team is working in the office, remotely, or a mix of both, Intermedia Contact Center lets you create amazing customer experiences from anywhere in as little as a couple of days while reducing costs, increasing productivity, and driving more revenue, no additional hardware required. Reach out today to learn more. Visit https://www.intermedia.com/products/contact-center

Average Rating: 4.3/5.0

Total Reviews: 20

How Do G2 Users Rate Intermedia Contact Center?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.1/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Intermedia Contact Center?

  • Seller: Intermedia
  • Year Founded: 1993
  • HQ Location: Sunnyvale, California
  • LinkedIn® Page: www.linkedin.com
    1,410 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 44% Medium, 32% Large

What Are Recent G2 Reviews of Intermedia Contact Center?

What Are G2 Users Discussing About Intermedia Contact Center?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025