Zoho Voice Reviews & Product Details

Manage calls Call Barging, Power Dialer, and Queue Performance Metrics.

In this LOB related to finance it is very important to meet the Fedral laws and regulations.

Our team leaders use the Call Barging, live call monitoring, and coaching function to either listen to the call and whisper into the agents ear about what to do in a specific case.

Sometimes when ther is an issue where cx needs to speak with a manger we barge in and turn it into to a threeway call to take care of the issue.

Monitoring we do it just to keep an eye on the calls that appear on the queue in red due to long duration.

This system allows us to make our customer experience pleasent and créate most amount of customer satisfaction

It is very user friendly and as long as we have stable internet the call flow is smooth Review collected by and hosted on G2.com.

So far we are in trial version and have not run into any issue Review collected by and hosted on G2.com.

I use this every day to place and receive calls and depend upon the voicemail recordings and the phone ANSWERING SYSTEM. Review collected by and hosted on G2.com.

Their technical support is terrible and I hate when I need them for help Review collected by and hosted on G2.com.

The low cost specially it provides for the service. I have been using other Zoho products as well and this is what alings for my sales and marketing calls to targetted users. Review collected by and hosted on G2.com.

The call quality can be improved, sometimes it is noticed that after call is received it takes 5-10 seconds to start the ore recorded voice. Review collected by and hosted on G2.com.

Zoho voice helps in converting more leads engage with customers and grow a persons business.

Zoho offers a business to email suites which can include calendar invites tasks and events too. Review collected by and hosted on G2.com.

No 1. in uploading appearance

No 2. Signatures option

No 3. when we copy and paste there are major errors that we have to fix before sending so it takes double the time. Review collected by and hosted on G2.com.

Its seamless integration with other Zoho productivity tools, making it easy to manage communications alongside CRM, project management, and other business functions. This integration enhances workflow efficiency and provides a unified experience for users already in the Zoho ecosystem. Review collected by and hosted on G2.com.

Occasional call quality issues, especially in areas with weaker internet connections. Some users report intermittent audio problems or dropped calls, which can be frustrating during important business conversations. Review collected by and hosted on G2.com.

It works great with the other Zoho applications and it's afforable. Every feature you might need is there. Review collected by and hosted on G2.com.

We've tried Zoho Voice around two months with a team of 15 people. The amount of complaints I received was off the charts. Connection issues, issues with missed calls not being logged, calls that couldn't be taken through the ZDialer app, the ZDialer app not ringing at all. At one point our number was offline for a couple of hours due to '"issues with the provider". It was waves and waves of bugs to the point we now have decided to switch to a different system. I really tried to love Zoho Voice, because it has a lot of potential and it has everything we need in a VoiP system (apart from Whatsapp messaging maybe). But the stability issues are so bad that it hurt our business. Review collected by and hosted on G2.com.

It's one window operation where one does not need to switch tabs to make a call. Review collected by and hosted on G2.com.

It gets connectivity issues as it loses some integration with the Windows system. Review collected by and hosted on G2.com.

Best part of this tool is that whether your business is local or international it provides you calling feature locally and internationally. we can setup a samll scale call center with the help of this tool. Review collected by and hosted on G2.com.

Nothing I come across about this tool which I dislike. Review collected by and hosted on G2.com.

Quite reliable, afforadable and pretty consistent for growing startups Review collected by and hosted on G2.com.

Customer support could have been much better Review collected by and hosted on G2.com.

Simple and easy to use. We can easlity integrate with Zoho HelpDesk Review collected by and hosted on G2.com.

Nothing as such, it would have been great if they would add this as a package Review collected by and hosted on G2.com.