# Zoho Voice Reviews **Vendor:** Zoho **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.2/5.0 **Total Reviews:** 17 ## About Zoho Voice Zoho Voice is a cloud-based business phone system designed to streamline communication for organizations of all sizes. It enables users to make and receive local and international calls directly from web browsers or mobile devices, eliminating the need for traditional telephony hardware. With seamless integration into Zoho's suite of applications, including Zoho CRM and Zoho Desk, Zoho Voice enhances customer interactions and internal collaboration. Key Features and Functionality: - Virtual Phone Numbers: Acquire local and toll-free numbers from over 100 countries, allowing businesses to establish a global presence. - Interactive Voice Response (IVR): Set up multilevel IVR systems to efficiently route incoming calls to the appropriate departments or agents. - Call Management Tools: Utilize features such as call forwarding, call queues, call recording, and call monitoring to manage communications effectively. - Two-Way SMS Messaging: Engage with customers through SMS conversations, supporting both inbound and outbound messages. - Power Dialer: Automate outbound calling campaigns to increase agent productivity and reach more customers efficiently. - Real-Time Analytics: Access comprehensive dashboards to monitor call performance, agent activity, and customer interactions. - Seamless Integrations: Integrate with Zoho CRM, Zoho Desk, and other Zoho applications to unify communication channels and streamline workflows. Primary Value and Solutions Provided: Zoho Voice addresses the need for a flexible, scalable, and cost-effective telephony solution that integrates seamlessly with existing business tools. By offering a cloud-based platform, it eliminates the complexities and expenses associated with traditional phone systems. Businesses can manage communications from anywhere, ensuring continuous connectivity with clients and teams. The integration with Zoho's ecosystem enhances data synchronization, providing a unified view of customer interactions and improving overall service quality. Additionally, advanced features like IVR, call monitoring, and analytics empower organizations to optimize their communication strategies, boost agent productivity, and deliver exceptional customer experiences. ## Zoho Voice Pros & Cons **What users like:** - Users value the **call recording feature** in Zoho Voice, enhancing customer satisfaction through effective monitoring and coaching. (2 reviews) - Users appreciate the **excellent call quality** of Zoho Voice, enhanced by useful recording features. (1 reviews) - Users find Zoho Voice very **user-friendly** , ensuring smooth call flow and enhancing the overall customer experience. (1 reviews) - Users commend the **user-friendly call management features** of Zoho Voice, enhancing customer satisfaction and compliance. (1 reviews) **What users dislike:** - Users face **inadequate search functionality** , leading to time-consuming errors when copying and pasting content. (1 reviews) - Users face **lack of clarity** with Zoho Voice, leading to errors and time-consuming corrections during use. (1 reviews) - Users experience **poor call quality** with delays before recorded voices start, affecting communication efficiency. (1 reviews) - Users experience a **slow loading** issue with Zoho Voice, delaying call initiation and affecting overall quality. (1 reviews) ## Zoho Voice Reviews ### 1. Essential Call Management Tools for Finance Teams—Smooth Experience So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Asim R. | Manager Customer Support , Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Zoho Voice?** Manage calls Call Barging, Power Dialer, and Queue Performance Metrics. In this LOB related to finance it is very important to meet the Fedral laws and regulations. Our team leaders use the Call Barging, live call monitoring, and coaching function to either listen to the call and whisper into the agents ear about what to do in a specific case. Sometimes when ther is an issue where cx needs to speak with a manger we barge in and turn it into to a threeway call to take care of the issue. Monitoring we do it just to keep an eye on the calls that appear on the queue in red due to long duration. This system allows us to make our customer experience pleasent and créate most amount of customer satisfaction It is very user friendly and as long as we have stable internet the call flow is smooth **What do you dislike about Zoho Voice?** So far we are in trial version and have not run into any issue **What problems is Zoho Voice solving and how is that benefiting you?** Avoid Bad customer experience Resolve any issue right at the spot before its too late we do not have to offer call backs for taking escalations we just barge in Saves us ample amount of time The record of each call is saved and Real time monitoring is very easy ### 2. Zoho Voice Is Amazing For It's Price and Features **Rating:** 5.0/5.0 stars **Reviewed by:** Ken D. | "ACTING" CEO/Founder/Creator/SDR/Brander of an extremely complex multi-faceted futuristic Venture, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Zoho Voice?** I use this every day to place and receive calls and depend upon the voicemail recordings and the phone ANSWERING SYSTEM. **What do you dislike about Zoho Voice?** Their technical support is terrible and I hate when I need them for help **What problems is Zoho Voice solving and how is that benefiting you?** I love the web interface and the ease of use for every single feature the platform offers regarding my entire telephony needs ### 3. Zoho Voice - New Smart VoIP service **Rating:** 4.0/5.0 stars **Reviewed by:** Sheikh W. | Senior Engineering Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Zoho Voice?** The low cost specially it provides for the service. I have been using other Zoho products as well and this is what alings for my sales and marketing calls to targetted users. **What do you dislike about Zoho Voice?** The call quality can be improved, sometimes it is noticed that after call is received it takes 5-10 seconds to start the ore recorded voice. **What problems is Zoho Voice solving and how is that benefiting you?** Zoho Voice is solving the problem to connect business to customers and vice versa. It's also providing contact for the businesses. It's benefiting by very low bills for the service. Also service have very low call drops and it also has retries based on customer decline. Customisation for connectivity is best. ### 4. Cloud based system with VOIP system provider **Rating:** 4.0/5.0 stars **Reviewed by:** Shivi S. | Product Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Zoho Voice?** Zoho voice helps in converting more leads engage with customers and grow a persons business. Zoho offers a business to email suites which can include calendar invites tasks and events too. **What do you dislike about Zoho Voice?** No 1. in uploading appearance No 2. Signatures option No 3. when we copy and paste there are major errors that we have to fix before sending so it takes double the time. **What problems is Zoho Voice solving and how is that benefiting you?** While working for a company one needs a software that can be reliaable plus benefits you in each way,CRM person who is taking calls or anything that can solve a customer's problem. ### 5. Zoho Voice: Affordable, Feature-Rich Cloud Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Tachfin E. | Presales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Zoho Voice?** Its seamless integration with other Zoho productivity tools, making it easy to manage communications alongside CRM, project management, and other business functions. This integration enhances workflow efficiency and provides a unified experience for users already in the Zoho ecosystem. **What do you dislike about Zoho Voice?** Occasional call quality issues, especially in areas with weaker internet connections. Some users report intermittent audio problems or dropped calls, which can be frustrating during important business conversations. **What problems is Zoho Voice solving and how is that benefiting you?** Centralized communication management, reducing costs associated with traditional phone systems, and improving customer interaction tracking. This benefits us by streamlining our workflow, enhancing data analysis for customer interactions, and enabling more efficient remote work capabilities. ### 6. Bugs, bugs, .... and more bugs **Rating:** 0.5/5.0 stars **Reviewed by:** Tim F. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Zoho Voice?** It works great with the other Zoho applications and it's afforable. Every feature you might need is there. **What do you dislike about Zoho Voice?** We've tried Zoho Voice around two months with a team of 15 people. The amount of complaints I received was off the charts. Connection issues, issues with missed calls not being logged, calls that couldn't be taken through the ZDialer app, the ZDialer app not ringing at all. At one point our number was offline for a couple of hours due to '"issues with the provider". It was waves and waves of bugs to the point we now have decided to switch to a different system. I really tried to love Zoho Voice, because it has a lot of potential and it has everything we need in a VoiP system (apart from Whatsapp messaging maybe). But the stability issues are so bad that it hurt our business. **What problems is Zoho Voice solving and how is that benefiting you?** Zoho Voice is a great system in combination with Zoho One, since you get 20 free users (Zoho Telephony) for every admin account. It really has a lot of great features and plenty of configuration options. If the system were stable, I'd love it. ### 7. Zoho Voice personnel remarks **Rating:** 4.5/5.0 stars **Reviewed by:** Omer M. | Sales Development Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Zoho Voice?** It's one window operation where one does not need to switch tabs to make a call. **What do you dislike about Zoho Voice?** It gets connectivity issues as it loses some integration with the Windows system. **What problems is Zoho Voice solving and how is that benefiting you?** Since, we have our ZOHO CRM for every record and lead. In order to make a phone call, we don't need to switch tabs ### 8. One of the best online calling tool available in the market **Rating:** 4.5/5.0 stars **Reviewed by:** Gunavant S. | IT Support Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Zoho Voice?** Best part of this tool is that whether your business is local or international it provides you calling feature locally and internationally. we can setup a samll scale call center with the help of this tool. **What do you dislike about Zoho Voice?** Nothing I come across about this tool which I dislike. **What problems is Zoho Voice solving and how is that benefiting you?** It is budget friendly tool as compared to other tools available in the market. it also integrates with sevaral third party applications. So, ultimately it helps us in reducing the business cost which goes on telephonic expenses. ### 9. Zoho Voice - Good for Inside sales team at Startups **Rating:** 4.5/5.0 stars **Reviewed by:** Saurav S. | Digital Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Zoho Voice?** Quite reliable, afforadable and pretty consistent for growing startups **What do you dislike about Zoho Voice?** Customer support could have been much better **What problems is Zoho Voice solving and how is that benefiting you?** Zoho voice mostly helps for our outbound and inbound calls for our inside sales team ### 10. Good App for customer support calling **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed Y. | Outbound Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Zoho Voice?** Simple and easy to use. We can easlity integrate with Zoho HelpDesk **What do you dislike about Zoho Voice?** Nothing as such, it would have been great if they would add this as a package **What problems is Zoho Voice solving and how is that benefiting you?** As we use zoho helpdesk software for one of our product and its easy to maintain the tickets and contact them ### 11. CLOUD BASED Phone Management **Rating:** 4.0/5.0 stars **Reviewed by:** Ariana C. | Regional Sales Manager- Med Spa, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Zoho Voice?** Zoho Voice's best feature is its seamless integration with Zoho CRM, allowing efficient call management and tracking. **What do you dislike about Zoho Voice?** Zoho Voice can sometimes experience connectivity issues, especially in regions with weaker internet infrastructure. **What problems is Zoho Voice solving and how is that benefiting you?** Zoho Voice simplifies communication by centralizing calls and messages, improving efficiency and customer service. ### 12. Good tool for cold calling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Zoho Voice?** Excellent tool with good quality with recording features **What do you dislike about Zoho Voice?** Nothing as of from side but the calling second are starting from the ring starts **What problems is Zoho Voice solving and how is that benefiting you?** There is good connectivity and tehre is less number of chance for spamming ### 13. Good Experince **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad D. | Technical Sales, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Zoho Voice?** Zoho voice was great, clear voice and very neat. deff recommend it. **What do you dislike about Zoho Voice?** it was hard at connecting at first, but then it was better, so i would start up is bit wierd. **What problems is Zoho Voice solving and how is that benefiting you?** how they will fix mic issue and connectivity. ### 14. One stop voip solution **Rating:** 4.5/5.0 stars **Reviewed by:** sahil k. | Product Consultant - North America, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoho Voice?** it integrates with Zoho crm seamlessly and easy to implement and use. We take many calls on day to day bases and it has features like call recording and transcripting as well **What do you dislike about Zoho Voice?** Nothing much but yes interface could be improved a bit. **What problems is Zoho Voice solving and how is that benefiting you?** Making calls the easy way to clients ### 15. The best customer communication experience **Rating:** 5.0/5.0 stars **Reviewed by:** Zamantha e. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Zoho Voice?** The ease way of using the program, the speed and that I can save the call also the customer support is really good. **What do you dislike about Zoho Voice?** nothing, I think that the program is amazing, I love that the I can used all day. **What problems is Zoho Voice solving and how is that benefiting you?** At first I had a problem hanging up when the internet went down, however they have already resolved it and it works perfectly. If I have any problems I talk to support and they try to fix it as soon as possible. ### 16. Gets the job done, but that's about it. **Rating:** 2.5/5.0 stars **Reviewed by:** Aaron F. | Data Center Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Zoho Voice?** Zoho Voice is easy to manage and easy to set up a new phone number. One can get several call center agents up and on the phones without much difficulty. **What do you dislike about Zoho Voice?** Everything you want to do is an Add-on with additional charges. You may only have two agents, but are required to upgrade to the higher tier and higher cost service in order to listen to calls, or manage those agents in any useful way. **What problems is Zoho Voice solving and how is that benefiting you?** Customer contact and tech support is big deal in my industry. This allows a new hire to quickly get on the phones and answer the customer. ### 17. Easy connection and pleasant international call **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Zoho Voice?** It was easy to install for a call scheduled in short notice. Easy to use and no need for complicated logins **What do you dislike about Zoho Voice?** Although easy to use, the fact that there's a need to download the app for a call instead of being able to join online via a link **What problems is Zoho Voice solving and how is that benefiting you?** Quick and simple and secure - [View Zoho Voice pricing details and edition comparison](https://www.g2.com/products/zoho-voice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+18%3A14%3A39+-0500&secure%5Bsession_id%5D=b40e481c-8694-44e6-8c1e-554f13fe2b17&secure%5Btoken%5D=dd3902b49b6ae7dba314df696fa561494c20115452719d7176e2ec2c811013d4&format=llm_user) ## Zoho Voice Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top Zoho Voice Alternatives - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - 4.1/5.0 (195 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews)