Ytel Reviews & Product Details

I love the new updates that Ytel implemented on 1/9/23! I love the features that Ytel provides for agents who are taking calls. It helps agents be much better at their jobs with the ability to track their call history, time their calls, analyze data on their own, etc... This makes them feel much more than just a "call center agent', and makes them feel more involved. Especially the feature that allows them to see other agent's activity on the dialer. Review collected by and hosted on G2.com.

The only thing I can say that I do not like is the fact that the website requires a ton of bandwidth to run efficiently. If you don't have about 16 gbs of RAM, with a strong processor, you will run into tech issues, lagging, getting stuck, etc... Ytel is a good program, but you would normally need a strong computer. I heard that Ytel was going to be releasing a more compact version that would not require a $1,000 computer to run. It seems like they have already made some steps toward the site easier to run. Review collected by and hosted on G2.com.

That I have quick and easy access to my call backs. Review collected by and hosted on G2.com.

Dont really something I dislike for the most part the systme work good. Review collected by and hosted on G2.com.

Ytel is very user friendly and extremely easy to learn. Any changes can be done quickly and efficiently. Can easily implement time zone control and skill based routing. Have been using the platform for over 3 years with no major issues whatsoever, spending thousands of hours in it a year. Review collected by and hosted on G2.com.

Sometimes when used for long periods of time the information will lag. However this is to be expected with most platforms and a quick restart clears that up in less than a minute. Review collected by and hosted on G2.com.

What our company likes best about the Ytel platforms is how easily it can be scaled. From one user to 250 users the scalability is tremendously easy. The ability to access real-time data and analytics helps us monitor performance, track KPI's and make informed decisions. Ytel's customer support is second to none. Review collected by and hosted on G2.com.

As with any new product there is always a learning curve. Once you get over that the sky is the limit with this platform. Review collected by and hosted on G2.com.

I love everything about Ytel! This is by far the best dialer that I have ever used. Ytel has every feature that any business that is making/taking calls could ever imagine. Any metric that you need to track is available on one report or another. Ytel allows me to track, gauge, and monitor performance by every possible metric there is, and export every single report in an Excel sheet so it can be sorted, filtered, and tailored to fit my needs for the campaign that I am managing. You could also manage multiple campaigns very easily with Ytel, in real time which has no delay when you adjust the setting to "live". Ytel is everything any business that is taking calls could ever need. Review collected by and hosted on G2.com.

The one thing that I have always wished for when using Ytel is the feature to "whisper" to agents who are on calls. Ytel only has the "Monitor" and "Barge" features. The monitor feature is good for just listening to calls without the agent knowing. Barge is good whenever you need to take over a call for an agent who is working remotely. Whisper would be a great feature for coaching purposes, so you could tell the agent what to do or say in real-time without the customer hearing you talk to the agent. Review collected by and hosted on G2.com.

I can send SMS, thats pretty cool. The workflow creators are nice. Review collected by and hosted on G2.com.

The workflows are not as flexible as I would have liked. And where they are flexible, they are hardly intuitive. Review collected by and hosted on G2.com.

We've used ytel for over 5 years now in our day to day operations. It really helps with the shake 'n' stir method to avoid spam issues to call out to consumers. Review collected by and hosted on G2.com.

One issue is sometimes SMS delivery is a bit slow, which can make our messages late. It doesn't happen a lot, but Ytel could work on making it more consistent and reliable Review collected by and hosted on G2.com.

It is popularly used to reach customers and prospects through various channels, automate communication processes, and track results. Various channels are addressed by this tool Review collected by and hosted on G2.com.

With each new channel, there comes the need for setups and customizations to the tool. It can be tricky sometimes, but with the Ytel support it can be solved with ease Review collected by and hosted on G2.com.

It is nice that it is color coded for who is on the phones and stats are easy to find., Review collected by and hosted on G2.com.

It is horrible. The connection to clients, you can barely finish a phone call without a problem Review collected by and hosted on G2.com.

It is very easy to set up and run for novices. They will also "build" you what you want with no complaints! Their billing has no hidden agendas. You pay what you are billed for and nothing else. NO hidden fees. Review collected by and hosted on G2.com.

Text and email are not available as of yet. That would make this a multi purpose tool for any call center floor. Review collected by and hosted on G2.com.