# Ytel Reviews **Vendor:** Sharpen Technologies **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 17 ## About Ytel Efficiently contact leads and increase answer rates with Ytel's sales dialer software, Branded Caller ID, embeddable webphone, and workflows. Easily add call and text functionality into your CRM with Ytel's embeddable webphone. Omnichannel Communication. Built for Business. Programmable SMS. 100% Cloud Based and rated #1 in support for 2022. ## Ytel Pros & Cons **What users like:** - Users find Ytel's platform to be **extremely user-friendly** , making it easy to learn and adapt for all needs. (2 reviews) - Users commend the **exceptional customer support** provided by Ytel, enhancing their overall experience and satisfaction. (1 reviews) - Users find Ytel to be **highly efficient** , allowing quick adjustments and seamless operation over years of usage. (1 reviews) - Users find Ytel's **implementation ease** impressive, highlighting its user-friendly design and efficient change management. (1 reviews) **What users dislike:** - Users experience occasional **lagging issues** during prolonged use, though a quick restart often resolves it swiftly. (1 reviews) ## Ytel Reviews ### 1. Ytel - The best dialer that a call center could ask for!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Derrel R. | Campaign Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Ytel?** I love the new updates that Ytel implemented on 1/9/23! I love the features that Ytel provides for agents who are taking calls. It helps agents be much better at their jobs with the ability to track their call history, time their calls, analyze data on their own, etc... This makes them feel much more than just a "call center agent', and makes them feel more involved. Especially the feature that allows them to see other agent's activity on the dialer. **What do you dislike about Ytel?** The only thing I can say that I do not like is the fact that the website requires a ton of bandwidth to run efficiently. If you don't have about 16 gbs of RAM, with a strong processor, you will run into tech issues, lagging, getting stuck, etc... Ytel is a good program, but you would normally need a strong computer. I heard that Ytel was going to be releasing a more compact version that would not require a $1,000 computer to run. It seems like they have already made some steps toward the site easier to run. **What problems is Ytel solving and how is that benefiting you?** Ytel has made taking calls much easier, less frustrating, and much more efficient in general. This has solved tech-related issues, helped with performance, and boosted morale. ### 2. Ytel review **Rating:** 5.0/5.0 stars **Reviewed by:** Victor L. | Salesman, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Ytel?** That I have quick and easy access to my call backs. **What do you dislike about Ytel?** Dont really something I dislike for the most part the systme work good. **What problems is Ytel solving and how is that benefiting you?** contacting a client and benifits me been able to have easy access to calls contact and call backs. ### 3. My experience with Ytel **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary O. | Lead Generation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Ytel?** Ytel is very user friendly and extremely easy to learn. Any changes can be done quickly and efficiently. Can easily implement time zone control and skill based routing. Have been using the platform for over 3 years with no major issues whatsoever, spending thousands of hours in it a year. **What do you dislike about Ytel?** Sometimes when used for long periods of time the information will lag. However this is to be expected with most platforms and a quick restart clears that up in less than a minute. **What problems is Ytel solving and how is that benefiting you?** Ytel helps us connect to the correct prospect at the appropriate times so we can focus on other portions on the business knowing we are compliant with any regulations. ### 4. Why the Ytel dialer is superior to others. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose A. C. | Human Resource Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Ytel?** What our company likes best about the Ytel platforms is how easily it can be scaled. From one user to 250 users the scalability is tremendously easy. The ability to access real-time data and analytics helps us monitor performance, track KPI's and make informed decisions. Ytel's customer support is second to none. **What do you dislike about Ytel?** As with any new product there is always a learning curve. Once you get over that the sky is the limit with this platform. **What problems is Ytel solving and how is that benefiting you?** The Ytel platform allows our company to implement auto-dialing for our call center agents freeing them from the tedious task of manual dialing. ### 5. Ytel - Dialer Software **Rating:** 5.0/5.0 stars **Reviewed by:** Derrel R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Ytel?** I love everything about Ytel! This is by far the best dialer that I have ever used. Ytel has every feature that any business that is making/taking calls could ever imagine. Any metric that you need to track is available on one report or another. Ytel allows me to track, gauge, and monitor performance by every possible metric there is, and export every single report in an Excel sheet so it can be sorted, filtered, and tailored to fit my needs for the campaign that I am managing. You could also manage multiple campaigns very easily with Ytel, in real time which has no delay when you adjust the setting to "live". Ytel is everything any business that is taking calls could ever need. **What do you dislike about Ytel?** The one thing that I have always wished for when using Ytel is the feature to "whisper" to agents who are on calls. Ytel only has the "Monitor" and "Barge" features. The monitor feature is good for just listening to calls without the agent knowing. Barge is good whenever you need to take over a call for an agent who is working remotely. Whisper would be a great feature for coaching purposes, so you could tell the agent what to do or say in real-time without the customer hearing you talk to the agent. **What problems is Ytel solving and how is that benefiting you?** Ytel solved the problem of tracking the agent's performance recently, in real-time, or even tracking the agent's performance as far back as a few weeks/months ago. Ytel also helped solve issues with bad call quality, making thousands of calls per day while minimizing tech issues that come with such a large number of calls. Reporting and getting accurate data to present accurate reports for admin and agents on the phone. Putting together large reports with a ton of data is not always easy, but it is when you do it with Ytel. ### 6. YTEL **Rating:** 2.0/5.0 stars **Reviewed by:** Micah W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Ytel?** I can send SMS, thats pretty cool. The workflow creators are nice. **What do you dislike about Ytel?** The workflows are not as flexible as I would have liked. And where they are flexible, they are hardly intuitive. **What problems is Ytel solving and how is that benefiting you?** Being able to send SMS to a large amount of people on a regular basis. Doing this through inbound calls as well. ### 7. A Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Briana B. | Operations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Ytel?** We've used ytel for over 5 years now in our day to day operations. It really helps with the shake 'n' stir method to avoid spam issues to call out to consumers. **What do you dislike about Ytel?** One issue is sometimes SMS delivery is a bit slow, which can make our messages late. It doesn't happen a lot, but Ytel could work on making it more consistent and reliable **What problems is Ytel solving and how is that benefiting you?** Ytel has been really helpful for us in reaching our audience. It has great features and good customer support. Fixing the SMS delivery delays would make it even better for businesses looking to have more engagement with customers. and email feature would be a nice addition to reaching out to consumers in more ways. ### 8. Communications streamlined with analytics backing **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav B. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Ytel?** It is popularly used to reach customers and prospects through various channels, automate communication processes, and track results. Various channels are addressed by this tool **What do you dislike about Ytel?** With each new channel, there comes the need for setups and customizations to the tool. It can be tricky sometimes, but with the Ytel support it can be solved with ease **What problems is Ytel solving and how is that benefiting you?** As a user of Ytel, I have found that it effectively solves several communication problems for my business. Multi-channel communication: Ytel allows me to reach my customers and prospects through multiple channels, including voice, SMS, and email. This allows me to communicate with them in the way that is most convenient for them. Automated communication: Ytel's automation features make it easy for me to set up and run automated communication processes, such as appointment reminders and follow-up calls. This saves me time and helps me stay organized. Reporting and analytics: Ytel provides me with detailed reporting and analytics on my communication efforts, which allows me to track results and make informed decisions. Customization: Ytel's platform is highly customizable, allowing me to tailor it to meet the specific needs of my business. Scalability: Ytel's platform is able to handle a high volume of traffic, which means that it can grow with my business. Overall, Ytel is a valuable tool that helps me communicate more effectively with my customers and prospects, saving me time and helping me grow my business. ### 9. HORRIBLE **Rating:** 0.0/5.0 stars **Reviewed by:** Elvedina P. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Ytel?** It is nice that it is color coded for who is on the phones and stats are easy to find., **What do you dislike about Ytel?** It is horrible. The connection to clients, you can barely finish a phone call without a problem **Recommendations to others considering Ytel:** Figure out a better phone system so our company can be successful overall **What problems is Ytel solving and how is that benefiting you?** The whole system is a problem overall; it just does not work correctly ### 10. Excellent Customer Service and A Very Short Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Ytel?** It is very easy to set up and run for novices. They will also "build" you what you want with no complaints! Their billing has no hidden agendas. You pay what you are billed for and nothing else. NO hidden fees. **What do you dislike about Ytel?** Text and email are not available as of yet. That would make this a multi purpose tool for any call center floor. **Recommendations to others considering Ytel:** It will rule one day! **What problems is Ytel solving and how is that benefiting you?** The floor will never be the same with such proficient software. It's a dream and once all the little bugs are worked out, no other will surpass it. ### 11. Excellent Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor F. | Production Manager, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Ytel?** The X5 system is extremely user-friendly and very well formatted. As a high-volume call center, we require speed, precision, and various custom functions due to the nature of our business. The user-friendly aspect really helps play a part in my training of new employees, as they are able to jump right in and utilize the system. Any custom functions we have requested were created and implemented in the same day. I am thankful for Brandon, Derek, and everyone in support who never fail to answer questions, walk me through new functions, and overall have treated us as family. **What do you dislike about Ytel?** Depending on our bandwidth and number of active agents, the system would sometimes take a bit longer to link calls. Again, I believe this was more of an internal error on our end more than the system. **Recommendations to others considering Ytel:** You won't be disappointed! **What problems is Ytel solving and how is that benefiting you?** As an expanding business, we have been able to increase productivity and our call center efficiently with the help of X5. ### 12. Customer Support Is Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | COO, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Ytel?** Being a startup you wear many hats, and in the industry we operate in we function out of several cumbersome technologies that are all very time consuming to administer. Due to being spread incredibly thin and scattered (nature of a startup), timely customer support and account management can make or break any given day in which you operate. Ytel consistently and quickly responds to your needs and are thorough in solving any issues you may be faced with. I couldn't thank Kevin and the team over there enough for the patience and critical support. Thanks guys! **What do you dislike about Ytel?** There are a LOT of moving parts and it is all completely custom. If you get complex in your operation, it's very time consuming to construct, and if there is something off causing an issue it can become difficult to discover the problem or resolve (thank goodness for their support). It's a necessary evil that typically comes with particular business models such as ours. I believe reporting could be cleaner as well, and a live dashboard of your call center statistics that could be displayed to our reps on the floor would be helpful. The inbound and outbound call beep sound. I also dislike the way inbound calls come into the user interface (a ding and connected call). It would be nice to have the inbound calls function like a regular phone by ringing and allowing you to accept the call should you choose to. **Recommendations to others considering Ytel:** Live presentable dashboard of rep productivity and statistics. Allow all campaigns/lists/script IDs to have letters rather than just numbers for sorting purposes. GIVE THE OPTION FOR INBOUND CALLS TO FUNCTION LIKE YOUR PERSONAL PHONE BY RINGING AND ALLOWING YOU TO ACCEPT THE CALL. **What problems is Ytel solving and how is that benefiting you?** Call efficiencies and customizability really allow us to discover how to maximize productivity for our employees, and allows us to adapt and better support our clients. ### 13. The Absolute BEST Contact Center Software That Exists. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | CEO, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Ytel?** There are PLENTY of options out there for call centers. From the big gorillas like Five9 and inContact to the smaller players like Ytel, I've tried them ALL. I can tell you HANDS DOWN, the best contact center software that exists is Ytel's X5 Cloud System. Agents will tell you the exact same thing and their opinion should matter too. When agents login, it gives them the ability to choose their campaign that they need to dial on. What goes on behind the scenes is where the money really is. The dialer and back-end system are so in sync that there are literally no issues between the two. Ytel just never goes down. The support is probably the best support I've ever seen. Whenever you have an issue, they are on it immediately! Never go unnoticed -- even if you're a smaller customer. Their technical integrations are top notch as well. Tons of custom programming if necessary. They will go out of their way to make sure their solution works for you which is rare in this day. I really couldn't ask for a better dialer and all-in-one solution that they provide. Take a visit to their office one day and see the culture that they provide to their employees. Everyone is so happy there its a great change. For a call center company to treat its employees this well, you know they're definitely on to something good! **What do you dislike about Ytel?** If I could say one thing I dislike its that they don't offer in all-in-one QA service kind of like Call Criteria. They really need to get that integrated at some point! **Recommendations to others considering Ytel:** Agents will LOVE it **What problems is Ytel solving and how is that benefiting you?** Significantly increased my performance on outbound dialing. This is the company that TRULY knows how to maximize the ability to outbound dial ### 14. SUPER Power Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Adam A. | Founder/CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Ytel?** With the x5 my team is able to place a lot of formerly manual tasks in auto pilot and focus on results. We tried several other industry big name dialers and none matched the dialing speed and the admin/reporting functions of Ytel's x5 cloud contact center. For us our favorite feature of the dialer is the AMD or Answering Machine Detection. This feature runs in the background and detects answering machines then leaves an audio message of your choosing. This x5 feature alone has increased our productivity by more than 25%. We are proud to be part of the Ytel family. **What do you dislike about Ytel?** The mobile app available for x5 admin dashboard is a great feature that I can imagine many uses for, however it could use a lot of work. **What problems is Ytel solving and how is that benefiting you?** With the x5 cloud contact center we are able to reach more customers faster while maximizing on our agent productivity. With X5 AMD feature we are able to increase sales and drive revenue up more then 15% ### 15. Very Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Ytel?** I like the UI and how easy it is to set up and train personnel. Everything is on one dashboard and the technology is fast and user friendly **What do you dislike about Ytel?** More in depth reporting or custom reporting features. I would like to also export to a BI tool to create my own reports. ROI is good **What problems is Ytel solving and how is that benefiting you?** Ability to dial multiple numbers and instantly connect with a live person. I also really like the API for SMS and RVM. Great platform and service is world class. ### 16. After One Year Using Ytel **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2017 **What do you like best about Ytel?** We have been able to get a lot of custom work done with Ytel to get the system operating the way we need it to. We especially like the API access we have to do further custom work in-house using real-time data from the system. **What do you dislike about Ytel?** We would love to have more extensive API control. I'm sure it will be introduced in the future. **What problems is Ytel solving and how is that benefiting you?** We are able to direct leads to the proper buyers using flexible logic in the Ytel system. With API access, we are able to create highly customized reporting with our proprietary system. ### 17. Ytel is easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2016 **What do you like best about Ytel?** I used this software when I worked for telecommuting company. I liked the fact that it was easy to log in and navigate. **What do you dislike about Ytel?** Sometimes the system would crash if there were to may agents logged on at once. **Recommendations to others considering Ytel:** n/a **What problems is Ytel solving and how is that benefiting you?** I did not personally solve any business problems with this software, I used it for the job that had. It was easy to understand. - [View Ytel pricing details and edition comparison](https://www.g2.com/products/ytel/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-15+11%3A23%3A34+-0500&secure%5Bsession_id%5D=f0348e1e-f722-4820-b765-5959f336075b&secure%5Btoken%5D=67a712354c0a550c44683890af8f3f3995e23fa6572b835758f8a91cd02bc263&format=llm_user) ## Ytel Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top Ytel Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,423 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (591 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews)