HELLO By MSG91 Reviews & Product Details

Hello by MSG91 is an AI-powered customer communication and support platform built to organize, route, and resolve customer conversations at scale. Most businesses lose deals and customers not because they lack tools, but because customer messages arrive across WhatsApp, email, web chat, RCS and social channels as— Instagram, facebook, twitter, with no single owner, no accountability, and no visibility. Messages are missed, replies are delayed, follow-ups are forgotten, and no one knows what was resolved or lost. Hello fixes this gap. It captures every incoming customer message in one place, assigns clear ownership, and ensures each conversation is handled, tracked, and closed. Automated handling and smart chatbot flows remove repetitive questions and filter noise, allowing teams to focus on real customer intent—sales, support, and critical issues. Unlike traditional help desks that require heavy setup and ticket jargon, Hello is simple to deploy and easy to operate. It works alongside existing CRMs and business systems, acting as the first layer of control over customer communication before data flows into downstream tools. With 2000+ ready-to-use plugins and integrations across e-commerce platforms, and internal tools, Hello connects conversations directly to business workflows. Hello is built for high-volume, real-time customer communication and is backed by MSG91’s messaging infrastructure, trusted by businesses across e-commerce, SaaS, logistics, fintech, and service industries.

Seller

MSG91

Discussions

HELLO By MSG91 Community

Overview by

Shubhendra Agrawal (Co-founder of Giddh)

Pricing

Pricing provided by HELLO By MSG91.

Free Plan

Free Trial

50 Tickets Per Month

Basic Plan

$40.00

1000 Tickets Per Month

View More Pricing Information

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HELLO By MSG91 Media

HELLO By MSG91 Demo - The Dashbaord of Hello

Unified Inbox to Manage All Customer Conversations, Handle customer messages from WhatsApp, webchat, email, RCS,Instagram, facebook, and twitter in a single workspace.

HELLO By MSG91 Demo - Rule Based Chatbot Builder for Automated Customer Journeys

Design and deploy chatbot flows using a no-code visual builder. Automate FAQs, account queries, order updates, and support workflows across WhatsApp, chat, and more—without developers or complex logic.

HELLO By MSG91 Demo - Analytics & Operations Dashboard

Monitor customer conversation volume across WhatsApp, chat, email, and other channels with real-time visibility into assignments, automation coverage, and team workload. Hello helps teams identify bottlenecks, balance agent effort, and keep customer communication under control as scale increases.

HELLO By MSG91 Demo - Customer Feedback & Conversation Quality Tracking

Track how customers feel after every conversation across channels. Hello captures conversation ratings, agent performance, and customer sentiment in one view—helping teams quickly identify poor experiences, fix gaps, and improve service quality without manual audits.

HELLO By MSG91 Demo - Mobile App of Hello for Managing Customer Conversations on the Go.

Respond to customer messages, track assignments, and collaborate with your team directly from the Hello mobile app. Designed for speed and reliability, the app ensures teams stay responsive—even outside the desk.

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Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/5/2026

"Great visibility into agent performance"

5/5

What do you like best about HELLO By MSG91?

The analytics give clear insights into agent performance, response times, workload, and overall productivity. These insights have allowed us to improve our SLA compliance and hold agents accountable for their performance. With the clear data provided, we’ve been able to track KPIs more effectively and provide better coaching to agents. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

I would love deeper export options for custom reports. Currently, the reporting capabilities are somewhat limited in terms of exporting data tailored to our specific KPIs, which can make deeper analysis challenging. Review collected by and hosted on G2.com.

What problems is HELLO By MSG91 solving and how is that benefiting you?

We needed a solution that could help us track key performance metrics for our customer success team, such as response time, SLA compliance, and agent workload. HELLO By MSG91 provided a single platform where all these metrics are tracked in real-time, making it easier to assess performance and take quick action where needed. This has greatly improved our overall team performance and allowed us to achieve higher SLA compliance. Review collected by and hosted on G2.com.

Mike J.

Director of Growth Systems & Data

Real Estate

Small-Business (50 or fewer emp.)

2/24/2026

"Offer a Positive and Professional Customer Messaging Experience with HELLO By MSG91"

5/5

What do you like best about HELLO By MSG91?

One of HELLO By MSG91’s strengths is its wide range of AI-powered messaging and automation features that streamline communication with all of our clients, making our processes more user-friendly and personalized to each customer’s needs.

I can also mention that HELLO integrates smoothly with our existing systems and workflows, which has improved our customer communication and engagement, ultimately enhancing Realbricks’ reputation and client satisfaction. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

Honestly, HELLO By MSG91 is straightforward and professional. Its digital tools are intuitive, and I haven’t experienced any major issues. Review collected by and hosted on G2.com.

What problems is HELLO By MSG91 solving and how is that benefiting you?

As a user of HELLO By MSG91, I can say it has greatly improved our client communications. The AI-assisted messaging ensures that clients receive timely, accurate responses, meeting their needs efficiently and enhancing our overall service quality. This leads to happier customers and a stronger reputation for Realbricks in the real estate marketplace. Review collected by and hosted on G2.com.

Ragini P.

Sole Proprietor

Small-Business (50 or fewer emp.)

11/7/2025

"Streamlined Multi-Channel Support with AI"

4.5/5

What do you like best about HELLO By MSG91?

I really appreciate HELLO for its capability to provide a single AI chatbot that handles multiple communication channels such as WhatsApp, Instagram, and email, allowing me to manage all my business communications from a single platform efficiently. This feature has greatly reduced the cost and effort of my support team, as the chatbot effectively manages customer inquiries, providing solutions 24/7 without needing numerous human agents. Additionally, I value the affordability of the service, as it does not charge extra based on the number of users, allowing me to add as many agents as needed and create multiple teams without incurring additional costs. I also found the initial setup to be very easy, which has been a huge benefit to getting started quickly. These elements collectively enhance my business operations, especially with a strong online presence on platforms like Instagram and a user base reaching out via websites and emails. HELLO integrates all these needs seamlessly, making it a practical and invaluable tool for automation and customer support. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

I find the number of features in HELLO overwhelming, especially since there are many that I do not use. Exploring all the options, particularly routing and other advanced features, takes a significant amount of time. Review collected by and hosted on G2.com.

Abhinav L.

1/20/2026

"Seamless Chatbot Creation with HELLO"

4/5

What do you like best about HELLO By MSG91?

At MammyBeans, we have built the whole Customer Chatbot on the HELLO platform, implementing features like Customer Registration, Food Ordering, and Online Payments within the WhatsApp App environment. I appreciate HELLO's prompt responses, which stand out. I also value the bot, image generator, and URL shortener features. Additionally, the initial setup of HELLO was very easy, which was beneficial for our team. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

Other payment methods Review collected by and hosted on G2.com.

Krzysztof Z.

Falcon CPR Training LLC

Education Management

Small-Business (50 or fewer emp.)

2/24/2026

"Streamlined Resource Scheduling That Keeps Teams Organized and On Track"

5/5

What do you like best about HELLO By MSG91?

The platform is straightforward and reliable. Message delivery is consistent, and managing conversations from one place saves time. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

Some advanced settings and automation options take time to fully understand and could be more clearly explained. Review collected by and hosted on G2.com.

CELLIA A.

Startup with small customer support team.

Mid-Market (51-1000 emp.)

2/11/2026

"Highly intuitive and easy to learn."

5/5

What do you like best about HELLO By MSG91?

The interface is user-friendly. New team members pick it up quickly. Automation features are easy to implement. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

More example workflows could make onboarding even faster. Review collected by and hosted on G2.com.

ARIFAH N.

Employee Communications Software

Mid-Market (51-1000 emp.)

2/23/2026

"Automation reduced our first response time significantly."

5/5

What do you like best about HELLO By MSG91?

Workflows and auto-assign rules have drastically reduced our response time. Customers now get instant acknowledgment and structured routing. The tagging system helps us categorize queries for future reporting. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

More pre-built automation templates for common industries would make setup faster. Review collected by and hosted on G2.com.

ATIKA W.

Sales & Marketing Operations

Mid-Market (51-1000 emp.)

2/26/2026

"Voice bot adds an extra layer of professionalism."

5/5

What do you like best about HELLO By MSG91?

Customers appreciate being able to get answers even after office hours. Basic call routing and automated responses are smooth. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

For complex scenarios, manual intervention is still required (which is expected but could be optimized). Review collected by and hosted on G2.com.

ATHIYAH N.

Customer Support Automation

Mid-Market (51-1000 emp.)

2/25/2026

"Reduced internal confusion between departments."

5/5

What do you like best about HELLO By MSG91?

Previously, marketing and support teams sometimes replied to the same message. Now with clear assignment rules and internal comments, communication is structured and efficient. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

Setup requires coordination between departments initially. Review collected by and hosted on G2.com.