HELLO By MSG91 Reviews & Product Details

Hello by MSG91 is an AI-powered customer communication and support platform built to organize, route, and resolve customer conversations at scale. Most businesses lose deals and customers not because they lack tools, but because customer messages arrive across WhatsApp, email, web chat, RCS and social channels as— Instagram, facebook, twitter, with no single owner, no accountability, and no visibility. Messages are missed, replies are delayed, follow-ups are forgotten, and no one knows what was resolved or lost. Hello fixes this gap. It captures every incoming customer message in one place, assigns clear ownership, and ensures each conversation is handled, tracked, and closed. Automated handling and smart chatbot flows remove repetitive questions and filter noise, allowing teams to focus on real customer intent—sales, support, and critical issues. Unlike traditional help desks that require heavy setup and ticket jargon, Hello is simple to deploy and easy to operate. It works alongside existing CRMs and business systems, acting as the first layer of control over customer communication before data flows into downstream tools. With 2000+ ready-to-use plugins and integrations across e-commerce platforms, and internal tools, Hello connects conversations directly to business workflows. Hello is built for high-volume, real-time customer communication and is backed by MSG91’s messaging infrastructure, trusted by businesses across e-commerce, SaaS, logistics, fintech, and service industries.

Seller

MSG91

Discussions

HELLO By MSG91 Community

Overview by

Shubhendra Agrawal (Co-founder of Giddh)

Pricing

Pricing provided by HELLO By MSG91.

Free Plan

Free Trial

50 Tickets Per Month

Basic Plan

$40.00

1000 Tickets Per Month

View More Pricing Information

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HELLO By MSG91 Media

HELLO By MSG91 Demo - The Dashbaord of Hello

Unified Inbox to Manage All Customer Conversations, Handle customer messages from WhatsApp, webchat, email, RCS,Instagram, facebook, and twitter in a single workspace.

HELLO By MSG91 Demo - Rule Based Chatbot Builder for Automated Customer Journeys

Design and deploy chatbot flows using a no-code visual builder. Automate FAQs, account queries, order updates, and support workflows across WhatsApp, chat, and more—without developers or complex logic.

HELLO By MSG91 Demo - Analytics & Operations Dashboard

Monitor customer conversation volume across WhatsApp, chat, email, and other channels with real-time visibility into assignments, automation coverage, and team workload. Hello helps teams identify bottlenecks, balance agent effort, and keep customer communication under control as scale increases.

HELLO By MSG91 Demo - Customer Feedback & Conversation Quality Tracking

Track how customers feel after every conversation across channels. Hello captures conversation ratings, agent performance, and customer sentiment in one view—helping teams quickly identify poor experiences, fix gaps, and improve service quality without manual audits.

HELLO By MSG91 Demo - Mobile App of Hello for Managing Customer Conversations on the Go.

Respond to customer messages, track assignments, and collaborate with your team directly from the Hello mobile app. Designed for speed and reliability, the app ensures teams stay responsive—even outside the desk.

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RP

Ragini P.

Sole Proprietor

Small-Business (50 or fewer emp.)

11/7/2025

"Streamlined Multi-Channel Support with AI"

4.5/5

What do you like best about HELLO By MSG91?

I really appreciate HELLO for its capability to provide a single AI chatbot that handles multiple communication channels such as WhatsApp, Instagram, and email, allowing me to manage all my business communications from a single platform efficiently. This feature has greatly reduced the cost and effort of my support team, as the chatbot effectively manages customer inquiries, providing solutions 24/7 without needing numerous human agents. Additionally, I value the affordability of the service, as it does not charge extra based on the number of users, allowing me to add as many agents as needed and create multiple teams without incurring additional costs. I also found the initial setup to be very easy, which has been a huge benefit to getting started quickly. These elements collectively enhance my business operations, especially with a strong online presence on platforms like Instagram and a user base reaching out via websites and emails. HELLO integrates all these needs seamlessly, making it a practical and invaluable tool for automation and customer support. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

I find the number of features in HELLO overwhelming, especially since there are many that I do not use. Exploring all the options, particularly routing and other advanced features, takes a significant amount of time. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/29/2026

"Reliable communication platform for scaling customer engagement"

5/5

What do you like best about HELLO By MSG91?

What I like most about Hello by MSG91 is its reliability when sending transactional and promotional message at scale. The delivery rates are consistent , the API documentation is clear and onboarding our technical team took very little time compared to other communication tools we evaluated. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

The user interface could feel overwhelming for first time user because there are many features and configuration options. Review collected by and hosted on G2.com.

AL

Abhinav L.

1/20/2026

"Seamless Chatbot Creation with HELLO"

4/5

What do you like best about HELLO By MSG91?

At MammyBeans, we have built the whole Customer Chatbot on the HELLO platform, implementing features like Customer Registration, Food Ordering, and Online Payments within the WhatsApp App environment. I appreciate HELLO's prompt responses, which stand out. I also value the bot, image generator, and URL shortener features. Additionally, the initial setup of HELLO was very easy, which was beneficial for our team. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

Other payment methods Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/28/2026

"Reliable WhatsApp Communication Platform"

5/5

What do you like best about HELLO By MSG91?

What I like most about Hello by msg91 is how stable and consistent the WhatsApp messaging delivery is even during peak campaign hours Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

The initial setup process could be slightly more guided for first time WhatsApp Business API users. Some advanced features require exploration or support assistance to fully understand. Review collected by and hosted on G2.com.