--- title: HELLO By MSG91 Reviews meta\_title: 'HELLO By MSG91 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how HELLO By MSG91 works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 31 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # HELLO By MSG91 Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by HELLO By MSG91 but has limited features. Are you part of the HELLO By MSG91 team? [Upgrade your plan](https://my.g2.com/hello-by-msg91/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Hello by MSG91 is an AI-powered customer communication and support platform built to organize, route, and resolve customer conversations at scale. Most businesses lose deals and customers not because they lack tools, but because customer messages arrive across WhatsApp, email, web chat, RCS and social channels as— Instagram, facebook, twitter, with no single owner, no accountability, and no visibility. Messages are missed, replies are delayed, follow-ups are forgotten, and no one knows what was resolved or lost. Hello fixes this gap. It captures every incoming customer message in one place, assigns clear ownership, and ensures each conversation is handled, tracked, and closed. Automated handling and smart chatbot flows remove repetitive questions and filter noise, allowing teams to focus on real customer intent—sales, support, and critical issues. Unlike traditional help desks that require heavy setup and ticket jargon, Hello is simple to deploy and easy to operate. It works alongside existing CRMs and business systems, acting as the first layer of control over customer communication before data flows into downstream tools. With 2000+ ready-to-use plugins and integrations across e-commerce platforms, and internal tools, Hello connects conversations directly to business workflows. Hello is built for high-volume, real-time customer communication and is backed by MSG91’s messaging infrastructure, trusted by businesses across e-commerce, SaaS, logistics, fintech, and service industries. * * * Seller [MSG91](https://www.g2.com/sellers/msg91) Discussions [HELLO By MSG91 Community](https://www.g2.com/products/hello-by-msg91/discuss) Solution Type Best-of-Breed Overview by Shubhendra Agrawal (Co-founder of Giddh) Show More ## Pricing Pricing provided by HELLO By MSG91. ### Free Plan Free Trial 50 Tickets Per Month ### Basic Plan $40.00 1000 Tickets Per Month [ View More Pricing Information ](https://www.g2.com/products/hello-by-msg91/pricing) ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ View All Alternatives ](https://www.g2.com/products/hello-by-msg91/competitors/alternatives) ## User Insights Average based on 31 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## HELLO By MSG91 Integrations (4) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WebEngage ](https://www.g2.com/products/webengage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ![Jo G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jo G.") JG Jo G. Theatre Manager Hospital & Health Care Mid-Market (51-1000 emp.) 5/17/2026 "HELLO Delivers Fast, Reliable Clinical Alerts with a Clean, Queue-Friendly Interface" 5/5 What do you like best about HELLO By MSG91? Communication in the clinical setting must be correct and swift What I like the best about HELLO is that it never fails to deliver important alerts. The platform presents a clean interface that makes managing queues very simple. The use of OTP and SMS with almost no delay enables quick coordination of theatre schedules, staff availability and urgent information about devices. It’s a robust system that will work when it really counts. Review collected by and hosted on G2.com. What do you dislike about HELLO By MSG91? Industries that have heavy compliance requirements may find dashboard lacking in features. It is acceptable to obtain the message counts but if you intend to pull super segmented or historical delivery logs for internal clinical audits, you will need to export data into excel or other BI software. If we had more visual reporting options integrated into the UI, it would save us a step. Review collected by and hosted on G2.com. What problems is HELLO By MSG91 solving and how is that benefiting you? We faced a lot of confusion and chaos in communicating changes in shift coverage, important news about supply and emergency alerts to the staff. The manual outreach loops were sluggish and error-prone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mohammad F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad F.") MF Mohammad F. Information Technology Manager Telecommunications Mid-Market (51-1000 emp.) 5/13/2026 "HELLO Delivers Reliable API Docs, Fast OTP, and Global-Ready Infrastructure" 5/5 What do you like best about HELLO By MSG91? As an IT Manager, I give utmost importance to the uptime and retrieval of API documentation. HELLO is good at both. The infrastructure appears to be created for global scaling. The REST APIs are well-documented. This proved beneficial to establish the initial handshake and to kick off quickly with our dev team. OTP delivery time is very low. It is very critical since we will route through multiple carriers. Review collected by and hosted on G2.com. What do you dislike about HELLO By MSG91? While I appreciate the tech thought that’s gone into the tool, I find the native visualisation of the admin dashboard to be somewhat limited. To troubleshoot or review UP traffic data over a longer historic time period, we need to download the raw logs via API and conduct our own analysis through a BI tool. The capability to view live delivery status on specific populated regions of the world should also be enabled through the “Reporting” section that must add sophisticated and flexible filters. Review collected by and hosted on G2.com. What problems is HELLO By MSG91 solving and how is that benefiting you? We were facing challenges with inconsistent delivery rates for our international user base and high maintenance overhead for multiple localized SMS gateways. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Abigail W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abigail W.") AW Abigail W. Senior Account Manager Hospitality Mid-Market (51-1000 emp.) 5/8/2026 "Fast, Clean Multi-Channel Outreach in One Platform" 5/5 What do you like best about HELLO By MSG91? Most of all, I like how HELLO helps us outreach multi-channel. The catering businesses and events are largely responsive businesses, so being able to use SMS, WhatsApp and Voice from one single platform is great. The cleanliness of the user interface allowed our sales team to onboard quickly. The OTP is delivered quickly and their bulk SMS platform is also useful for sending reminders for our events. Review collected by and hosted on G2.com. What do you dislike about HELLO By MSG91? Their in-platform analytics could use some improvement. I appreciate seeing the delivery rates on the dashboard as a high-level overview, but I would like more detailed engagement metrics (like click through tracking on links) to show on the UI itself instead of having to export to a sheet. The initial setup of this software is easy but locating advanced settings in the documentation sometimes takes longer than it should. Review collected by and hosted on G2.com. What problems is HELLO By MSG91 solving and how is that benefiting you? Before helLO, we used a fragmented system for manual follow-up. Using different tools for SM and CM; there was communication gap. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dipesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dipesh P.") DP Dipesh P. Senior Business Technology Manager Retail Enterprise (\> 1000 emp.) 5/14/2026 "Intuitive, Reliable Platform with Great Support and Multi-Channel Messaging in One API" 5/5 What do you like best about HELLO By MSG91? HELLO has an intuitive UI with enterprise-grade reliability as major USP. A large-scale operation saves a lot on time using a single platform that can handle SMS, WhatsApp and Voice via 1 API. In the same way, the UI/UX is quite clean, and our business users can manage campaigns without much engineering assistance. The support team was very effective and they provided good training. Review collected by and hosted on G2.com. What do you dislike about HELLO By MSG91? Although the basic capabilities are great, more advanced reporting would be appreciated. When we observe business technology, we want to see highly visual, drill-down dashboards that relate communication spend to customer outcomes. At the moment, we need to extract the data and push it to our internal BI tools for this. An update on how to enhance the visualisation of real-time success rates of global deliveries could help. Review collected by and hosted on G2.com. What problems is HELLO By MSG91 solving and how is that benefiting you? There were communication line breaks and high-cost manual follow-ups due to our notification cycles. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nisha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nisha C.") NC Nisha C. IT Service Delivery Manager Hospital & Health Care Enterprise (\> 1000 emp.) 5/4/2026 "HELLO By MSG91 Streamlines Omnichannel Support with Smart Routing Automation" 5/5 What do you like best about HELLO By MSG91? The best thing about HELLO By MSG91 is its omnichannel chat system, which has made our service delivery process much easier. As a Service Delivery Manager, the most important thing for me was a tool that could bring email, SMS and chat together in one place.Its drag-and-drop interface and automated ticket routing have significantly increased the speed of our team's work. In particular, when multiple users request support at the same time, it can intelligently distribute calls or chats. As a result, important notifications are delivered at the right time without any manual intervention on our part. Review collected by and hosted on G2.com. What do you dislike about HELLO By MSG91? The HELLO mobile app experience could have been better. Although the web version is very robust, notifications on the mobile app are occasionally delayed, which can cause some issues with real-time support. Furthermore, I found the reporting section to be rather basic. If we want to view advanced analytics or performance metrics, we have to export the data and work on it separately. It would have been more convenient for us if there had been more dynamic filtering options within the dashboard itself. Review collected by and hosted on G2.com. What problems is HELLO By MSG91 solving and how is that benefiting you? Previously, we used a number of separate tools for OTP verification and sending patient notifications, which were quite difficult to manage. HELLO By MSG91 has solved our 'fragmented communication' problem. Whereas previously we used to waste a lot of time checking multiple channels, now that all communications are in one place, our response time has been reduced by around 25%. It is playing a major role in reducing our operational complexity and improving our Customer Satisfaction Rate CSAT. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Robert O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert O.") RO Robert O. Global IT Manager Food & Beverages Enterprise (\> 1000 emp.) 5/1/2026 "HELLO By MSG91: Seamless Omnichannel Messaging and Faster OTP Delivery" 5/5 What do you like best about HELLO By MSG91? The biggest advantage of using HELLO By MSG91 is its omnichannel support. Previously, we used to handle SMS and email separately, but since we started using HELLO, we can manage chat, SMS and email communications with customers from a single location. Its API integration is so seamless that it took very little time to set it up on our backend. In particular, the OTP delivery speed has significantly improved our user experience. Whereas previously we had to check a lot of things manually, the automated workflow now saves our team a lot of time. Review collected by and hosted on G2.com. What do you dislike about HELLO By MSG91? The dashboard interface can be complicated at times. More often than not, while looking for a specific customer conversation or some old data, I end up applying the filters many times. In addition, the mobile app’s user experience is inferior to that of its web counterpart, and notifications do not always arrive on time. In addition, it should be a little easier to export custom data for in-depth reporting. Review collected by and hosted on G2.com. What problems is HELLO By MSG91 solving and how is that benefiting you? Previously, we used separate tools for our customer support and OTP verification, which caused a lot of problems with data managem ent. HELLO By MSG91 has brought all these communications together on a central platform. As a result, our response time has been reduced by around 30%, and our OTP failure rate is much lower than before. We can now view a customer's entire history with a single click, which has made our customer service more professional. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Aileen F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aileen F.") AF Aileen F. Structures, Temporary Works Engineer Construction Mid-Market (51-1000 emp.) 4/27/2026 "Fast, Secure SMS Alerts and OTPs with Easy API Integration" 5/5 What do you like best about HELLO By MSG91? My internal alert system and verification processes are basically managed with HELLO By MSG91. Updated Automatic Schedules For Temporary System Alerts And Access Approvals In SMS To Field Staff To Keep Them In Sync With The Team. The setup is not too complex; a simple integration was done using the API. Utilizing the OTP System, some internal tools that were previously manual have been secured. SMS delivery is generally quick, making it ideal for sending time-sensitive notifications. Review collected by and hosted on G2.com. What do you dislike about HELLO By MSG91? Not always consistent. In some cases, there are delays in SMS delivery, especially during peak times. Furthermore, dashboard reporting is very limited-detailed data for security or usage tracking is not available. The technical logs are somewhat basic; more in-depth troubleshooting requires additional effort. Review collected by and hosted on G2.com. What problems is HELLO By MSG91 solving and how is that benefiting you? In the past, we ran a completely manual internal notification system to track various things. Now, critical updates can be quickly communicated through automated SMS alerts. With the introduction of OTP verification, access control is improved. In total, the process is becoming more structured with the manual follow-up now reduced. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Enrico G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Enrico G.") EG Enrico G. Baustellenkoordinator Construction Enterprise (\> 1000 emp.) 4/27/2026 "Streamlined Site Coordination with Fast SMS Alerts and OTP Access" 5/5 What do you like best about HELLO By MSG91? I primarily use HELLO By MSG91 to streamline site coordination and team communication. On a construction site, it is necessary to share updates quickly with the various teams, so SMS notifications and an OTP-based access system are useful. The setup wasn't very complicated-alerts were automated as soon as the basic integration was completed. The delivery speed is generally good, so it can be relied upon for sending urgent updates. Review collected by and hosted on G2.com. What do you dislike about HELLO By MSG91? At times, when the network load is high, there may be delays in SMS delivery, which can cause problems with onsite coordination. Furthermore, the dashboard does not provide very detailed data for basic project tracking or reporting. Review collected by and hosted on G2.com. What problems is HELLO By MSG91 solving and how is that benefiting you? Before, updates were communicated manually, which created a lag in communication and risk of errors. The use of automated SMS alerts has resulted in faster team communication. The confirmation of OTP verification has controlled access to various systems through it to strengthen security. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Louise A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louise A.") LA Louise A. Senior Customer Success Manager Information Technology and Services Mid-Market (51-1000 emp.) 4/24/2026 "Fast, Stable SMS & OTP Delivery That Automates Notifications" 5/5 What do you like best about HELLO By MSG91? We primarily use HELLO By MSG91 to send bulk SMS, OTP verifications and customer notifications. In our case, we need to send user registration and event/appointment updates very quickly, and since we set up the SMS API integration, this process has become largely automated. Previously, we had to manage a lot of things manually, but now the SMS is triggered directly from the system. What we liked most were the delivery speed and stability. Most OTPs or messages are delivered within a few seconds, which has made our user experience smoother. Basic tracking can be performed from the dashboard, and the development team was able to handle the integration setup with ease. Review collected by and hosted on G2.com. What do you dislike about HELLO By MSG91? The dashboard reporting seemed a bit basic; to get deeper insights or perform segmentation analysis, you have to export the data and work on it externally. If the documentation had been clearer from the start, the integration would have been smoother, especially for non-technical team members. In some areas, the UI feels a bit cluttered, and it would be beneficial if the workflow were more streamlined when running large-scale campaigns. Although the support is good, it took time to resolve complex technical issues. Review collected by and hosted on G2.com. What problems is HELLO By MSG91 solving and how is that benefiting you? Previously, OTPs and transactional SMS messages had to be managed manually or using multiple tools, which was inconsistent. After using MSG91, we have been able to centralise all messa ging flows in one place. OTP verification and automated alerts are now much more stable, which has significantly reduced user login failures and the need for manual follow-ups. Overall, system reliability has improved, and operational overhead has decreased. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Fiona K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fiona K.") FK Fiona K. Senior Sales Account Manager Marketing and Advertising Mid-Market (51-1000 emp.) 4/23/2026 "Intuitive Bulk & OTP Messaging With Reliable High-Volume Delivery" 5/5 What do you like best about HELLO By MSG91? Bulk messaging and OTP messaging are easy to manage through the workflow without putting in extra effort. It is mainly used for client updates, campaign alert and verification messages which was a fairly simple set up. The design is very intuitive, and it won’t take long for the team to adapt. For high-stakes campaigns, reliable delivery messages, even at higher volumes, is essential. Our customer relationship management tools allow Twitter to fit in nicely and keep communication orderly with less manual follow-up. Review collected by and hosted on G2.com. What do you dislike about HELLO By MSG91? The reports could be more informative. A quick overview of the dashboard is handy, but a lot of the time you find you must export the data in order to get a good insight. The onboarding process could have benefited from clearer documentation in some areas, particularly regarding enabling more advanced workflows. You are also limited when customizing messaging flows for anything more specific to the campaign. Review collected by and hosted on G2.com. What problems is HELLO By MSG91 solving and how is that benefiting you? We had difficulty managing communication on time across multiple client campaigns, but now we can automate the messaging and verification process to get faster response times and fewer missed updates. It also resulted in lowered manual work and better consistency with which the clients are handled. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about HELLO By MSG91? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HELLO By MSG91 ](https://www.g2.com/products/hello-by-msg91/discussions/new) ![Natasha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natasha P.") NP Natasha Porter • Last activity 3 months ago How are you handling analytics and segmentation in HELLO by MSG91’s omnichannel messaging? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-are-you-handling-analytics-and-segmentation-in-hello-by-msg91-s-omnichannel-messaging) ![Jo G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jo G.") JG Jo Gunn • Last activity 3 months ago How are you handling reporting and audit logs in HELLO By MSG91 for compliance needs? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-are-you-handling-reporting-and-audit-logs-in-hello-by-msg91-for-compliance-needs) [ View all Discussions ](https://www.g2.com/products/hello-by-msg91/discuss) ## Pricing Options Pricing provided by HELLO By MSG91. ### Free Plan Free Trial 50 Tickets Per Month ### Basic Plan $40.00 1000 Tickets Per Month ### Premium Plan $80.00 2000 Tickets Per Month [ View More Pricing Information ](https://www.g2.com/products/hello-by-msg91/pricing) ##### ##### HELLO By MSG91 Features Channels Mobile SMS Administrative Reporting & Dashboards [ View More Features ](https://www.g2.com/products/hello-by-msg91/features) ##### Categories on G2 [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [Which presales tools are most trusted by sales engineers based on user reviews?](https://www.g2.com/discussions/which-presales-tools-are-most-trusted-by-sales-engineers-based-on-user-reviews)[Best VDR software for mergers and acquisitions](https://www.g2.com/discussions/what-s-the-best-vdr-software-for-mergers-and-acquisitions)[Which database comparison tools have advanced filtering options that let teams focus on critical differences only?](https://www.g2.com/discussions/which-database-comparison-tools-have-advanced-filtering-options-that-let-teams-focus-on-critical-differences-only) [Which ABM analytics solution is best for revenue growth tracking?](https://www.g2.com/discussions/which-abm-analytics-solution-is-best-for-revenue-growth-tracking)[Best operational risk management software you've used](https://www.g2.com/discussions/what-s-the-best-operational-risk-management-software-you-ve-used-and-why)[Pros and Cons Details](https://www.g2.com/products/hello-by-msg91/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)