I love the new updates that Ytel implemented on 1/9/23! I love the features that Ytel provides for agents who are taking calls. It helps agents be much better at their jobs with the ability to track their call history, time their calls, analyze data on their own, etc... This makes them feel much more than just a "call center agent', and makes them feel more involved. Especially the feature that allows them to see other agent's activity on the dialer. Review collected by and hosted on G2.com.

The only thing I can say that I do not like is the fact that the website requires a ton of bandwidth to run efficiently. If you don't have about 16 gbs of RAM, with a strong processor, you will run into tech issues, lagging, getting stuck, etc... Ytel is a good program, but you would normally need a strong computer. I heard that Ytel was going to be releasing a more compact version that would not require a $1,000 computer to run. It seems like they have already made some steps toward the site easier to run. Review collected by and hosted on G2.com.