Top Free Chatbots Software - Page 5

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 799

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,200+ Authentic Reviews
  • 799+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

DeepConverse

DeepConverse helps businesses automate and scale their customer conversations. DeepConverse offers Chatbot, Conversational Search, and Interactive Guides to provide a delightful support experience to your users. Trusted by leading brands like Pandora, Logitech, Jaybird, and many more. Backed with 50+ support APIs, DeepConverse lets you easily and securely automate recurring payments, appointment bookings, customer identity verification, etc. By offering outstanding self-support for troubleshooting and delivering seamless customer support. DeepConverse AI gets trained in less than 30 minutes, enabling you to scale your % deflection month-over-month without having to increase your support efforts.

Average Rating: 4.9/5.0

Total Reviews: 13

How Do G2 Users Rate DeepConverse?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Analytics: 5.0/10 (Category avg: 8.5/10)
  • Collection of information: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind DeepConverse?

  • Seller: DeepConverse
  • Year Founded: 2017
  • HQ Location: United States
  • Twitter: @DeepConverse
    11 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 54% Small, 46% Medium

What Do G2 Reviewers Say About DeepConverse?

AI-generated summary from verified user reviews

Pros
  • Users commend DeepConverse for its excellent automation capabilities, significantly enhancing customer support efficiency and reducing costs.
  • Users highlight the significant cost savings achieved through DeepConverse's effective automation in customer support processes.
  • Users commend the exceptional business support from DeepConverse, enhancing automation and efficiency in customer service processes.
  • Users highlight the strong customer engagement of DeepConverse, enhancing support automation and operational efficiency.
  • Users commend DeepConverse for their exceptional customer support, effectively addressing complex automation and operational demands.

What Are Recent G2 Reviews of DeepConverse?

What Are G2 Users Discussing About DeepConverse?

Botsonic

Botsonic helps you create Advanced AI Agents. Use Your Company's Knowledge to Intelligently Resolve Over 70% of Queries and Automate Tasks. Botsonic's AI agents intelligently make decisions based on your company's extensive knowledge, then autonomously perform tasks such as updating CRM systems, scheduling appointments, and more. Instead of the traditional rule-based and unintelligent chatbots of the current generation, Botsonic is very smart (thanks to Generative AI) and provides personalized responses from the business's own knowledge base, website, and other data sources, all in their own style guide. Additionally, companies have the flexibility to brand the bot with their own colors, logos, etc. With the capability to reduce support volume by up to 80%, Botsonic enables support teams to concentrate on high-value interactions, thereby enhancing customer satisfaction and brand loyalty.

Average Rating: 4.6/5.0

Total Reviews: 91

How Do G2 Users Rate Botsonic?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Control: 8.7/10 (Category avg: 8.8/10)
  • Analytics: 8.5/10 (Category avg: 8.5/10)
  • Collection of information: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Botsonic?

  • Seller: Writesonic, Inc.
  • Year Founded: 2021
  • HQ Location: San Francisco, US
  • Twitter: @WriteSonic
    17,502 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    138 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 73% Small, 18% Medium

What Do G2 Reviewers Say About Botsonic?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Botsonic, appreciating its intuitive design and no-code approach for effortless integration.
  • Users commend the easy implementation of Botsonic, highlighting its user-friendly setup and seamless integration into various platforms.
  • Users commend the easy setup of Botsonic, appreciating its user-friendly experience and quick integration into various platforms.
  • Users value the user-friendly integrations of Botsonic, enabling effortless connection and functionality expansion without technical expertise.
  • Users commend Botsonic for its intuitive configuration, making setup and operation seamless and user-friendly for all levels.
Cons
  • Users face a steep learning curve with Botsonic, struggling to optimize performance and fine-tune the bot's capabilities.
  • Users find the lack of clarity in AI training limits their ability to optimize Botsonic's performance effectively.
  • Users face communication issues with Botsonic support, leading to frustration when resolving upload and help problems.
  • Users find the cost aspect of Botsonic can climb quickly, especially for serious use beyond the free version.
  • Users feel the need for better customization options in Botsonic to personalize branding and logos effectively.

What Are Recent G2 Reviews of Botsonic?

Helpwise

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Helpwise?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Control: 7.3/10 (Category avg: 8.8/10)
  • Analytics: 7.3/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Helpwise?

  • Seller: Saas Labs
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Helpwise?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer management of Helpwise, noting responsive support that resolves issues effectively.
  • Users value the supportive customer service provided by Helpwise, enhancing satisfaction and problem resolution.
  • Users value the easy access to exceptional support from Helpwise, enhancing their overall experience with the platform.
  • Users value the exceptional support provided by Helpwise, making problem-solving efficient and effective.
  • Users commend the platform usability of Helpwise, appreciating its seamless support and recommendation as a primary mailing solution.

What Are Recent G2 Reviews of Helpwise?

What Are G2 Users Discussing About Helpwise?

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Botmaker

Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀

Average Rating: 4.5/5.0

Total Reviews: 276

How Do G2 Users Rate Botmaker?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Control: 8.6/10 (Category avg: 8.8/10)
  • Analytics: 7.9/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Botmaker?

  • Seller: Botmaker
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Miami, US
  • Twitter: @botmaker_io
    312 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    185 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Analista
  • Top Industries: Financial Services, Telecommunications
  • Company Size: 60% Medium, 27% Small

What Do G2 Reviewers Say About Botmaker?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Botmaker, allowing even non-developers to efficiently utilize the tool.
  • Users love the ease of use and customization in Botmaker, boosting their productivity and workflow significantly.
  • Users value the easy integrations of Botmaker, enjoying streamlined communication across multiple platforms in one interface.
  • Users value the easy design and practicality of Botmaker, which optimizes development times and enhances productivity.
  • Users value the native integrations of Botmaker, praising its ease of setup and flexibility across platforms.
Cons
  • Users feel that poor customer support limits their ability to resolve issues effectively with Botmaker.
  • Users struggle with integration issues, particularly between old and new platforms, affecting their overall experience.
  • Users find the limited customization of Botmaker frustrating, wishing for more flexibility in reports and interface design.
  • Users find the poor reporting limitations frustrating, especially due to the inability to customize fields and track changes.
  • Users feel that the UX improvement is needed, particularly regarding message scrolling and limited session reporting customization.

What Are Recent G2 Reviews of Botmaker?

What Are G2 Users Discussing About Botmaker?

KODIF

KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business.

Average Rating: 4.8/5.0

Total Reviews: 30

How Do G2 Users Rate KODIF?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 9.5/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind KODIF?

  • Seller: KODIF
  • Year Founded: 2021
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods
  • Company Size: 71% Medium, 19% Small

What Do G2 Reviewers Say About KODIF?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Kodif, enjoying quick setup and user-friendly features for immediate results.
  • Users find Kodif to be incredibly helpful, automating complex workflows and elevating overall customer satisfaction with ease.
  • Users commend Kodif's exceptional customer support, highlighting the team's responsiveness and commitment to client success.
  • Users value the efficiency of Kodif, which significantly streamlines customer support tasks and enhances productivity.
  • Users praise Kodif for its user-friendly features, enabling quick implementation and effective automation solutions.
Cons
  • Users find the complexity of automations requires additional engineering support, complicating the setup process of KODIF.
  • Users find integration difficulty with KODIF due to the need for custom configurations and lack of direct options.
  • Users face integration issues with KODIF, requiring custom configurations and engineering support for smoother functionality.
  • Users find the lack of integrations in KODIF challenging, requiring additional engineering support for effective functionality.
  • Users experience a slight learning curve with Kodif, needing some time and support to master the UI.

What Are Recent G2 Reviews of KODIF?

Lime Connect (formerly Userlike)

is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

Average Rating: 4.4/5.0

Total Reviews: 441

How Do G2 Users Rate Lime Connect (formerly Userlike)?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Control: 8.1/10 (Category avg: 8.8/10)
  • Analytics: 8.2/10 (Category avg: 8.5/10)
  • Collection of information: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Lime Connect (formerly Userlike)?

  • Seller: Lime Connect
  • Year Founded: 2011
  • HQ Location: Cologne, Germany
  • Twitter: @userlike
    5,037 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 80% Small, 16% Medium

What Do G2 Reviewers Say About Lime Connect (formerly Userlike)?

AI-generated summary from verified user reviews

Pros
  • Users love the easy WhatsApp implementation that simplifies customer management effortlessly.
  • Users find the easy WhatsApp implementation makes customer management seamless and efficient with Lime Connect.
  • Users find the easy WhatsApp implementation simplifies customer management significantly, enhancing their overall experience.
  • Users love the easy WhatsApp implementation of Lime Connect, making customer management a seamless experience.
  • Users value the easy WhatsApp integration of Lime Connect, streamlining customer management effortlessly.
Cons
  • Users find the service expensive, though they acknowledge it functions effectively for their needs.
  • Users find the bland design of Lime Connect lacks appeal, impacting their overall satisfaction despite its functionality.

What Are Recent G2 Reviews of Lime Connect (formerly Userlike)?

What Are G2 Users Discussing About Lime Connect (formerly Userlike)?

Simplified

Simplified is the one app to create, collaborate, and scale your marketing. Design, write marketing copy, create videos, collaborate, and publish to socials—all in the same place. Built for speed and simplicity, Simplified helps over 2,000,000 creators, marketers and businesses to scale their marketing, streamline their workflows, and get work done in a few clicks. With a no-code design editor, AI writer, stunning templates, multiple brand kits, unlimited workspaces, and in-app publishing, you can start and finish your marketing without switching tabs. Ever.

Average Rating: 4.6/5.0

Total Reviews: 4,447

How Do G2 Users Rate Simplified?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Simplified?

  • Seller: Simplified
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @sosimplified
    7,924 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    51 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Writing and Editing, Marketing and Advertising
  • Company Size: 94% Small, 4% Medium

What Do G2 Reviewers Say About Simplified?

AI-generated summary from verified user reviews

Pros
  • Users find Simplified's interface exceptionally easy to use, with intuitive tools that deliver results quickly and effectively.
  • Users find the ease of use of Simplified exceptional, allowing for efficient writing of various documents effortlessly.
  • Users love the unique content creation capabilities of Simplified, streamlining their workflow across various business needs.
  • Users love the time-saving features of Simplified, enhancing collaboration and producing high-quality marketing materials effortlessly.
  • Users love the ease of use of Simplified, making complex tasks simple and accessible for everyone.
Cons
  • Users express frustration over limited credits, wishing for more affordable subscription options to enhance app usage.
  • Users feel the credit system limits accessibility for students, suggesting a subscription model for better affordability.
  • Users find that the AI's limitations in generating responses can hinder its overall effectiveness, despite its appealing style.
  • Users report insufficient credits leading to frustrating experiences, with requests timing out and support responsiveness lacking.
  • Users find the app expensive due to high subscription costs and limited trial options, impacting accessibility for students.

What Are Recent G2 Reviews of Simplified?

What Are G2 Users Discussing About Simplified?

Insync.ai

Insync.AI is conversational AI as a Service. Our solution is multi-modal, multi-channel, multi-LLM and uses a RAG model to produce 0 hallucinations and the best accuracy in conversational AI. Drive the highest ROI and achieve the vision you have for AI instead of spending on heads and solutions that aren't flexible enough to solve for your unique use cases by choosing Insync.AI as your AI partner.

Average Rating: 4.6/5.0

Total Reviews: 17

How Do G2 Users Rate Insync.ai?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Control: 8.1/10 (Category avg: 8.8/10)
  • Analytics: 9.2/10 (Category avg: 8.5/10)
  • Collection of information: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Insync.ai?

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 52% Medium, 19% Large

What Do G2 Reviewers Say About Insync.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Insync.ai, enhancing efficiency and response times in customer support.
  • Users find Insync.ai's ease of use exceptional, enabling quick deployment of AI solutions and seamless integration in operations.
  • Users commend Insync.ai for its rapid deployment capabilities, allowing quick setup and immediate intelligent responses.
  • Users value the 24/7 customer support of Insync.ai, enhancing user experience and ensuring timely assistance.
  • Users praise the easy setup of Insync.ai, facilitating a swift and intuitive start to AI deployment.
Cons
  • Users face a steep learning curve with Insync.ai's initial setup, especially those without technical backgrounds.
  • Users note a steep learning curve and limited integrations with Insync.ai, impacting setup and customization efforts.
  • Users find the initial setup complex, especially those without technical experience, leading to a challenging learning curve.
  • Users find integration difficult due to steep setup requirements and limited out-of-box options, hindering workflow efficiency.
  • Users find the unclear understanding of advanced configurations and documentation challenging, hindering effective use of Insync.ai.

What Are Recent G2 Reviews of Insync.ai?

What Are G2 Users Discussing About Insync.ai?

Rasayel

Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more.

Average Rating: 4.5/5.0

Total Reviews: 44

How Do G2 Users Rate Rasayel?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 7.2/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Rasayel?

  • Seller: Rasayel, Inc.
  • Year Founded: 2022
  • HQ Location: Alberta, Canada
  • Twitter: @rasayelio
    164 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Leisure, Travel & Tourism, Computer Software
  • Company Size: 66% Small, 30% Medium

What Do G2 Reviewers Say About Rasayel?

AI-generated summary from verified user reviews

Pros
  • Users find Rasayel easy to use, appreciating its intuitive nature and seamless implementation with real-life scenarios.
  • Users commend the responsiveness of Rasayel's customer support, highlighting their politeness and effective issue resolution.
  • Users commend the responsive WhatsApp support of Rasayel, ensuring effective assistance and seamless user experience.
  • Users value the seamless WhatsApp integration and intuitive features of Rasayel, enhancing team collaboration and efficiency.
  • Users value the straightforward user interface of Rasayel, making it easy to navigate and implement.
Cons
  • Users express concern over limited features, particularly regarding outreach time and the need for enhanced analytics.
  • Users note the missing features in Rasayel, but express hope for future improvements from the development team.
  • Users find the navigation poor, making the Rasayel interface challenging and cluttered for new users.
  • Users find the limited outreach time and lack of group chat functionality to be significant drawbacks of Rasayel.
  • Users find the pricing of Rasayel to be expensive and unclear, making budget management difficult for businesses.

What Are Recent G2 Reviews of Rasayel?

SocialNowa

SocialNowa Chatbot is a Messenger Chatbot and Instagram DM Automation Tool. It is one of the best chatbot automation tools available in the market. It has some additional features which are unique to SocialNowa and are not provided by many of its Competitors. Like Unlimited Contact/Subscribers List, Multiple Bots and Social Media Schedular. With SocialNowa Chatbot making Chatbot Funnels is easy and it helps in converting the deals very fast. The tool makes it super simple for entrepreneurs to sell the product or services inside the chatbot with it’s integration to many payment gateways It also helps in increasing product sales and helps customers find the right product inside Facebook Messenger & Instagram DMs. The SocialNowa makes businesses able to automatically answer product questions, create product quizzes, and send customers to the point of purchase. SocialNowa Chatbot can help in cutting down client acquisition costs massively. Other Features Includes - Facebook Messenger Bot Instagram DM Automation Instagram Auto Comment - Reply Facebook Auto Comment - Reply E-Commerce Feature Digital Product Store Social Media Scheduler Visual Drag and Drop Flow Builder Subscriber Broadcasting Live Chat Fetaure Messenger Opt in Form Chatbot Templates Website Comparision (Upcoming) Hashtag Research (Upcoming) Facebook Interest Explorer (Upcoming) GMB Manager (Upcoming) Data Insight Analytics Integrated Google Sheet

Average Rating: 4.8/5.0

Total Reviews: 39

How Do G2 Users Rate SocialNowa?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Control: 9.0/10 (Category avg: 8.8/10)
  • Analytics: 9.6/10 (Category avg: 8.5/10)
  • Collection of information: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind SocialNowa?

  • Seller: DigiNowa
  • Year Founded: 2021
  • HQ Location: Pune, Maharashtra
  • Twitter: @SocialNowa
    59 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Health, Wellness and Fitness
  • Company Size: 95% Small

What Are Recent G2 Reviews of SocialNowa?

What Are G2 Users Discussing About SocialNowa?

Desku.io

Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform.

Average Rating: 4.8/5.0

Total Reviews: 31

How Do G2 Users Rate Desku.io?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)

Who Is the Company Behind Desku.io?

  • Seller: Desku.io
  • Year Founded: 2022
  • HQ Location: Dover, US
  • Twitter: @DeskuHQ
    52 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 77% Small, 23% Medium

What Do G2 Reviewers Say About Desku.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation features of Desku, which streamline customer support and enhance team efficiency.
  • Users commend the top-notch customer support of Desku, appreciating their timely and effective assistance with queries.
  • Users find Desku.io incredibly easy to use, streamlining customer interactions with efficient ticketing and AI assistance.
  • Users love the easy setup of Desku.io, simplifying account integration and enhancing customer interaction management.
  • Users appreciate the affordable pricing and robust features of Desku, making customer support management efficient and effective.
Cons
  • Users report notification issues with chat functionality that can be disruptive and overwhelming when switching tabs.
  • Users experience chat functionality issues with missed notifications, affecting timely responses and engagement.
  • Users experience notification delays with chat management when the browser tab is not focused, impacting their responsiveness.
  • Users find it challenging due to adjustment difficulties with features, suggesting a need for a detailed FAQ section.
  • Users feel the AI features could be enhanced, indicating room for improvement in Desku.io's capabilities.

What Are Recent G2 Reviews of Desku.io?

What Are G2 Users Discussing About Desku.io?

SmatBot

SmatBot, a subsidiary of ByteQuark Solutions, is a leading player in the AI-Powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users. Our omnichannel, multilingual ( 50+ languages ) AI Chatbot platform is an easy-to-use, coding-free, feature-rich tool that provides instant, real-time support across channels (website, mobile app, Messenger, Instagram, WhatsApp, etc). Some of our capabilities include: ✅ Generating leads, ✅ Customer support, ✅ Answering FAQs, ✅ Live chat ✅ Whatsapp Marketing & Promotional Messaging ✅ OCR scanning, ✅ Email & SMS OTP validation ✅ Adwords tracking, ✅ Intent mapping ✅ Context Based Automation Best for : ✅ D2C e-commerce, ✅ Education ✅ Logistics ✅ Real estate ✅ Hospitality ✅ Healthcare ✅ Fintech

Average Rating: 4.5/5.0

Total Reviews: 24

How Do G2 Users Rate SmatBot?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 9.1/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind SmatBot?

  • Seller: SmatBot
  • Year Founded: 2015
  • HQ Location: Hyderabad, Telengana
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Small, 26% Medium

What Are Recent G2 Reviews of SmatBot?

Engati

Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tech Partner of the Year 2024 for pioneering in vertical-specific, business outcome-driven AI innovations, Engati is a cutting-edge Conversational AI platform that empowers businesses to deliver reliable, personalized, and exceptional customer experiences at scale. We empower businesses to reimagine the user journey from visitor to buyer—from nurturing leads to converting prospects and retaining loyal customers. By connecting AI and automation with the human touch, Engati crafts personalized customer experiences that maximize ROI and drive measurable business outcomes. Our platform leverages Generative AI and AI-driven conversational automation to: 1. Enhance customer engagement with proactive, personalized journeys. 2. Streamline operations and improve efficiency. 3. Deliver actionable insights through advanced analytics and continuous AI/ML-driven improvements. We are available in multiple languages and deployed across 12+ integral digital channels that include WhatsApp, Website, Instagram, Facebook, Email, MS Teams, Slack, WeChat, Telegram, and more. We build custom solutions on the digital channels you need, ensuring that your customer engagement strategy is tailored to your unique business requirements. Engati enables businesses to harness conversational intelligence to elevate customer experience, increase efficiency, and achieve growth. Let us help you revolutionize customer engagement and drive success in an AI-first world.

Average Rating: 4.1/5.0

Total Reviews: 14

How Do G2 Users Rate Engati?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.8/10)
  • Analytics: 7.5/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Engati?

  • Seller: Engati
  • Year Founded: 2016
  • HQ Location: Silicon Valley, CA
  • Twitter: @getengati
    3,137 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    130 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Engati?

AI-generated summary from verified user reviews

Pros
  • Users value the clear communication and structured approach of Engati, ensuring all stakeholders stay aligned and informed.
  • Users commend the responsive and organized customer support of Engati, enhancing the overall project management experience.
  • Users appreciate the customization options offered by Engati, enhancing the software's effectiveness with proper training.
  • Users value dedicated training support that enhances the customizability and effectiveness of Engati's software.
Cons
  • Users express frustration over complexity in navigation and ongoing billing issues, complicating the cancellation process.
  • Users find Engati to be expensive and challenging to navigate, complicating cancellations and leading to ongoing charges.
  • Users experience poor customer support, making it difficult to resolve issues and leading to ongoing charges.
  • Users report poor navigation leading to frustration and complications with subscription cancellation and support responses.
  • Users report significant usability issues, including navigation difficulties and unresolved billing problems after subscription cancellation.

What Are Recent G2 Reviews of Engati?

What Are G2 Users Discussing About Engati?

Swiftsell

Swiftsell AI is an Agentic AI-powered customer engagement platform that helps businesses automate sales, support, and customer service across WhatsApp, Voice, Webchat, Instagram, Facebook Messenger, SMS, and other digital channels. Built for growing B2C businesses, Swiftsell enables organizations to deploy intelligent AI agents that can answer customer queries, qualify leads, schedule appointments, capture data, execute business workflows, and seamlessly hand over conversations to human agents whenever required. Designed with a powerful no-code automation builder, Swiftsell allows business teams to create sophisticated customer journeys without writing code. Organizations can combine AI-powered conversations with workflow automation, API integrations, CRM connectivity, and real-time business logic to automate complex customer interactions end-to-end. Whether it's lead qualification, customer onboarding, appointment booking, loan applications, healthcare inquiries, or support automation, Swiftsell helps businesses deliver instant, personalized experiences at scale. At the core of the platform is Swiftsell's Generative AI Studio, which enables businesses to build AI agents using multiple knowledge sources, custom instructions, function calling, and contextual memory. AI agents can retrieve information from documents, websites, FAQs, CRMs, and business systems while maintaining natural, human-like conversations. Businesses can further extend these capabilities using webhooks, APIs, JavaScript, and third-party integrations to execute real-world actions directly within conversations. Swiftsell supports true omnichannel engagement by bringing customer conversations from WhatsApp, webchat, Instagram, Facebook Messenger, SMS, and voice into a unified inbox. Human agents receive complete customer context, AI-generated response suggestions, conversation history, labels, and customer profiles to resolve conversations faster while maintaining consistent experiences across channels. The platform also includes enterprise-grade campaign management, allowing businesses to run one-time, recurring, and event-triggered campaigns based on customer behavior or CRM events. Audience segmentation, contact management, custom attributes, and personalized messaging help improve engagement and conversion rates throughout the customer lifecycle. Comprehensive analytics provide visibility into AI performance, campaign effectiveness, agent productivity, customer engagement, and conversation outcomes. These insights help organizations continuously optimize customer journeys, improve operational efficiency, and maximize ROI from their customer engagement initiatives. Trusted by businesses across healthcare, financial services, education, home services, and other customer-centric industries, Swiftsell AI combines Agentic AI, workflow automation, omnichannel communication, and enterprise integrations into a single platform that helps organizations increase conversions, reduce operational costs, and deliver exceptional customer experiences at scale.

Average Rating: 4.8/5.0

Total Reviews: 27

How Do G2 Users Rate Swiftsell?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 8.5/10 (Category avg: 8.5/10)
  • Collection of information: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Swiftsell?

Who Uses This Product?

  • Top Industries: Computer Software, Financial Services
  • Company Size: 46% Medium, 39% Small

What Do G2 Reviewers Say About Swiftsell?

AI-generated summary from verified user reviews

Pros
  • Users praise SwiftSell's exceptional customer support, noting assistance during setup and prompt resolution of technical challenges.
  • Users value the feature-rich nature and intuitive interface of SwiftSell, enhancing usability for all business needs.
  • Users appreciate the intuitive interface of SwiftSell, making bot customization accessible for everyone.
  • Users praise the ease of use of Swiftsell, finding it intuitive and accessible for all experience levels.
  • Users commend the helpful features of SwiftSell, enhancing automation and providing seamless integration for businesses.
Cons
  • Users express concerns about limited credits affecting their ability to run campaigns effectively on Swiftsell.
  • Users often face payment issues with Swiftsell, including unexpected blocks on Meta Ads transactions.
  • Users feel that Swiftsell lacks prompt customer support, hindering quick resolutions for minor issues that arise.

What Are Recent G2 Reviews of Swiftsell?

ChatBeacon AIX 2026

AI-Powered Live Chat and Customer Service Software ⭑ Turn Every Customer Conversation Into a Smarter Outcome ChatBeacon AIX brings AI-powered customer service, live chat, and customer intelligence together in one unified platform. It helps organizations answer questions faster, support live agents, protect valuable opportunities, and deliver more personalized service across every customer conversation. https://www.chatbeacon.ai/ AI agents provide immediate answers using approved company knowledge. When a customer needs human assistance, the conversation can be routed to a live agent, with the customer’s information, conversation history, and reason for the inquiry already available. This creates a smoother experience for the customer and gives the agent the context needed to help without asking the customer to start over. ChatBeacon AIX allows customer service, sales, and digital teams to automate routine questions while keeping live agents involved when personal attention, judgment, or specialized knowledge is needed. AI and live support work together on one platform rather than operating as separate, disconnected systems. ⭑ What Makes ChatBeacon AIX Different ❇️ ChatBeacon Recall CRM ChatBeacon Recall CRM is a customer conversation history and context feature built into ChatBeacon AIX. It helps live agents recognize returning website visitors, review previous conversations, understand earlier questions, and continue the relationship without treating every interaction like the first. By giving agents access to relevant customer history, ChatBeacon Recall CRM helps customer service and sales teams provide faster, more informed, and more personalized support. ❇️ ChatBeacon Cue ChatBeacon Cue is an AI assistant for live chat agents. It analyzes the current customer conversation and helps agents respond faster by suggesting relevant answers and surfacing information from approved company knowledge. The live agent remains in control and decides which response to send. This allows teams to benefit from the speed of AI while preserving human judgment and oversight. ❇️ AI Escalation AI Escalation moves a customer from an AI agent to a live agent or the appropriate team when human assistance is needed. The customer’s question, contact information, conversation history, and reason for escalation can remain available during the handoff. This helps the agent understand the issue more quickly and prevents the customer from having to repeat information or restart the conversation. ✅ Key Benefits * Resolve More Customer Questions: ChatBeacon AIX helps organizations provide fast, consistent answers to routine and frequently asked questions, including during times when live agents are unavailable. * Improve Live Agent Productivity: AI can handle repetitive conversations and help agents locate relevant information more quickly. This allows live teams to spend more time on complex questions, sensitive situations, and higher-value customer needs. * Create Better AI-to-Human Experiences: Customers can move from AI assistance to live support without losing important conversation details. Agents receive more context at the beginning of the interaction, which can reduce delays and improve the overall experience. * Protect Leads and Service Opportunities: ChatBeacon AIX can engage website visitors, collect important information, and route valuable conversations to the appropriate agent, department, or workflow. * Deliver More Personalized Support: Customer history and previous conversations help teams recognize returning visitors and respond with a better understanding of their needs. * Manage Customer Conversations in One Platform: Organizations can manage AI agents, live agents, routing, reporting, customer context, and engagement tools from one centralized environment. ✅ Key Features * AI-Powered Customer Service: AI agents answer customer questions using approved company content, business information, and knowledge sources. * Live Chat Software: Website visitors can connect with live agents for real-time customer service, sales, and support. * Seamless AI-to-Live-Agent Handoff: Customers can move from AI assistance to a live person while preserving the conversation and important customer details. * AI Assistance for Live Agents: Agents can receive suggested responses, relevant information, customer context, and AI-generated conversation summaries. * Co-Browse and Screen Sharing: Agents can help customers navigate websites, complete forms, understand online processes, and resolve complex issues visually in real time. * Proactive Chat Engagement: Organizations can invite visitors to chat at important points in the customer journey based on website activity and behavior. * Lead Capture and Conversation Routing: ChatBeacon AIX can collect visitor information and direct conversations to the appropriate person, department, or workflow. * Visitor Monitoring and Customer Context: Agents can view useful information about website activity, previous interactions, and customer needs before or during a conversation. * Conversation Transfers: Chats can be transferred between agents and teams while preserving important conversation information. * SMS and Digital Messaging: Organizations can continue customer conversations beyond the website and provide additional ways for customers to connect. * AI-Generated Summaries and Reporting: ChatBeacon AIX can summarize conversations and provide insight into customer questions, agent activity, AI performance, and service trends. * Customizable Chat Experiences: The chat interface, branding, messaging, routing, AI behavior, and workflows can be configured to fit the organization’s customer experience. * Centralized Administration: Administrators can manage AI agents, live agents, conversations, routing, reporting, and platform settings from one environment. * Cloud and On-Premise Deployment: Organizations can choose cloud or on-premise deployment based on their infrastructure, security, compliance, and data-control requirements. ⭑ Built for Organizations That Need More Than a Basic Chatbot ChatBeacon AIX is designed for organizations that need AI automation and live human support to work together. It provides the speed of AI, the judgment of live agents, and the customer context needed to deliver more effective service. The platform is well suited for customer service, sales, financial services, healthcare, higher education, government, and other industries where accuracy, security, personalization, and access to human support remain important. ⭑ About ChatBeacon ChatBeacon AIX is developed by SmartMax Software, Inc., a U.S.- based software company with more than two decades of experience building live chat, customer engagement, and real-time support technology. Since 2005, ChatBeacon has helped organizations connect with customers online, support live service teams, and manage complex digital conversations. ChatBeacon AIX builds on that experience by combining AI automation, live human support, customer history, agent assistance, and real-time engagement tools in one unified customer service platform.

Average Rating: 4.6/5.0

Total Reviews: 59

How Do G2 Users Rate ChatBeacon AIX 2026?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)

Who Is the Company Behind ChatBeacon AIX 2026?

  • Seller: SmartMax Software
  • Year Founded: 1993
  • HQ Location: Tulsa, US
  • Twitter: @chatbeaconai
    894 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 68% Medium, 53% Small

What Are Recent G2 Reviews of ChatBeacon AIX 2026?

What Are G2 Users Discussing About ChatBeacon AIX 2026?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026