--- title: CRM Bot Reviews meta_title: 'CRM Bot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how CRM Bot works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 19 scale: '5' date_modified: '2026-05-05' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # CRM Bot Reviews **Vendor:** CRM Bot **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.2/5.0 **Total Reviews:** 19 ## About CRM Bot CRM Bot is an enterprise-grade conversational AI platform that lets organizations build complex, intelligent chat/voice-bots and deploy them to a wide variety of channels. CRM Bot sits on top of your D365/Dataverse, which fuels your chatbots with relevant, structured data, making them intelligent and valuable from day one. CRM Bot is a powerful tool allowing enterprises to build intelligent chatbots fueled by CRM data and managed right from the core business systems. CRM Bot offers fully bespoke, enterprise-ready Conversational Agents, able to work directly from within your line of business system. Lead generation, automated sales, customer service, live problem resolution, booking, payments, internal assistance and more! ## CRM Bot Reviews ### 1. Revolutionizing Customer Experience by use of CRM Bot **Rating:** 3.5/5.0 stars **Reviewed by:** Gaurav K. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about CRM Bot?** There are several aspects that can be appreciated about CRM Bot below: 1. Data collection and Analysis can be easily done. 2.24×7 Availability provide effective assistance to customers. 3. This streamlines internal processes and improve over all effecience 4. CRM Bot provides instant and consistent response to customers query. 5.CRM Bot can learn and improve over time through machine learning algorithms. **What do you dislike about CRM Bot?** The are few dislikes associated with CRM Bot below: 1. They have limited understanding. 2. Dependency on accurate data and training. 3.Lack of emotional intelligence. 4. Sometimes in has security and privacy concerns. 5. Language and cultural limitations. **What problems is CRM Bot solving and how is that benefiting you?** CRM Bot solves serval problems for businesses. 1. This improves overall efficiency and productivity within the customer services and sales teams. 2. Enhance lead generation and qualifications. 3. Personalised customer interactions. 4. Scalability and Cost savings. ### 2. One of the efficient CRM BOT **Rating:** 4.0/5.0 stars **Reviewed by:** PULKIT D. | Devops Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about CRM Bot?** I'm definitely fond of the structural pattern on which the software works and due to this design pattern even the tricky parts like analysis of data or data management can be easily handled. The response time is quite less in comparison to other alike softwares and the flexibility to modify the algorithm adds extra browny points. **What do you dislike about CRM Bot?** I personally didn't find any such downsides of the software. But, since this is a competitive field there are definitely, improvements required every now and then depending on the customer expectation and the market trends. **What problems is CRM Bot solving and how is that benefiting you?** It has solved most of my data related concerns as it provides support around the clock. Parameters like facts, management, differentiation and concrete responses are easily handled by the bot. ### 3. CRM bot review **Rating:** 5.0/5.0 stars **Reviewed by:** AMBATI S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2023 **What do you like best about CRM Bot?** Most helpful thing about crm bot is the process of integrating it with our product. It can be easily intergrated with third party applications too. It helps in manging and boosting up our customer problems eaily. **What do you dislike about CRM Bot?** Right now, I can't find anything wrong with the CRM bot. It is the most essential thing in my enterprise. But I think it is still in development stage, hope they will more features in the future. **What problems is CRM Bot solving and how is that benefiting you?** In every enterprise, there will be problems that our customers might face daily. CRM bot is creating AI-powered bots that help resolve their issues without them reaching out to customer support often. This allows our customer support team to focus their mind on important problems only. ### 4. Very helpful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sakshi S. | business analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about CRM Bot?** Utilize CRM Bot to send out strong virtual agents that improve customer experience right away. While enhancing automation and relieving your Employees, you may promote your company, assist your clients, and provide tailored offers. **What do you dislike about CRM Bot?** Depending on how it is used, CRM can have both significant benefits and drawbacks. Businesses incorporate CRM to take advantage of its benefits, but occasionally people may abuse it. The reputation and dependability of the company may suffer if the CRM is used improperly. **What problems is CRM Bot solving and how is that benefiting you?** 1. Enhance customer service teams' efficiency 2. lessen the chance of human mistake 3. Gather truthful and insightful client feedback. 4. Direct customers toward a purchase. 5. Increases conversion (i.e., converts leads into sales) 6. Develop closer connections with your clients ### 5. CRM Bot That Knows Everything **Rating:** 3.0/5.0 stars **Reviewed by:** Sabitha G. | Digital Marketing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about CRM Bot?** Customers can get assistance with their inquiries or problems at any time thanks to the 24/7 availability of CRM bots. For businesses that operate across various time zones, this might be extremely useful. **What do you dislike about CRM Bot?** CRM bots are still being developed, therefore they occasionally misinterpret your inquiries. This can be annoying, especially if you're looking for assistance with a complicated problem. **What problems is CRM Bot solving and how is that benefiting you?** For companies of all sizes, CRM bots can be a useful tool. They can aid in boosting sales, enhancing customer service, cutting costs, and increasing data accuracy. An excellent alternative to think about is a CRM bot if you're looking for a solution to enhance your CRM system. ### 6. it is connected to customer relations management. **Rating:** 2.5/5.0 stars **Reviewed by:** Kishan P. | Motion Graphic Designer, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about CRM Bot?** it helps to build conversion build with your business services, also helps to connect people and easy to access any ware, and it's a real-time handling inquiries, providing information, and offering support. **What do you dislike about CRM Bot?** it does not provide the same level of personalized and human touch that human customer service representatives can offer and also they Sharing personal information with a bot raises questions about data security. **What problems is CRM Bot solving and how is that benefiting you?** it helps to support 24/7. and roviding customer support and engagement outside of regular business hours. CRM bots automate the collection and management of customer data. and help to build your services and problems solving. real time access. ### 7. CRM Bot **Rating:** 4.5/5.0 stars **Reviewed by:** KADIR T. | Autoliv Europe Seatbelt Senior Maintenance & Industrial Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about CRM Bot?** I like to full customer connection to CRM module to see customer lifecycle, all investment plant, supplier details, offers, negotations ... which are connected to customer is available in the system **What do you dislike about CRM Bot?** Mobile access is difficult to reach details . There should be easy screen on mobile + QR code to reach customer details. This can give full overview to users with the mobile access. **What problems is CRM Bot solving and how is that benefiting you?** Instant communication is done with CRM bot inside company, no " subjective feedback" is possible. All is managed with KPI s and real datas in the system. This gives full forecast about project. ### 8. Very powerfull conversational AI straight from CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Shekar J. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about CRM Bot?** In this we have streamline and automate processes to workflows it associated with marketing and customer support We can work remotely in this while remote access enables sales reps to check and update on the daily work basis form anywhere **What do you dislike about CRM Bot?** It has a lack of executive support and custmor input Cost managemt **What problems is CRM Bot solving and how is that benefiting you?** While using there is time consumins data search and it process and lack of data access presimission. It helps us to understand our customers behaviour and it helps companies to stay connected to customers and improve profitability ### 9. Good AI Application **Rating:** 5.0/5.0 stars **Reviewed by:** Shreya V. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about CRM Bot?** I am user of this application and this is the updated and nice tool as AI, its help's in your daily works make easy and the data on this application is upto dated and take very less time to provide the information. **What do you dislike about CRM Bot?** Nothing as dislike very nice tool and performance is upto mark **What problems is CRM Bot solving and how is that benefiting you?** Time sever and helps to daily works ### 10. CRM Bot Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about CRM Bot?** CRM bot provides a good customer experience using conversational AI. The conversation is so natural that an inexperienced computer professional cannot decipher that machine is conversing with them. The conversation is also very adaptive. **What do you dislike about CRM Bot?** The chat bot window in the present website is towards right and I couldnot feel an involved experience because of it. The font of time option showing when the message arrived is very big. **What problems is CRM Bot solving and how is that benefiting you?** The CRM bot helps in answering some of the most frequently answered questions. It helps in reducing the manual workload.It helps in customers navigating through the options and provides assistance regarding various tasks customers request it with. ### 11. Fastest and most Efficient Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about CRM Bot?** What I love about CRM Bot is how fast and efficient the tool is when I have a question or need to do research on something. It is very simple to use and manage. **What do you dislike about CRM Bot?** For the time I have been using CRM Bot, I have not seen anything to complain about or work with because all my questions get answered from the AI bot. Awesome tool to use! **What problems is CRM Bot solving and how is that benefiting you?** CRM Bots is solving the problem that other chat bots are going through, which is effective and clear information when asked. It is working on what other AI chat bots are trying to solve. ### 12. Efficient CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Manya H. | Executive , Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about CRM Bot?** Most helpful feature of CRM Bot is that it replies within seconds and it does not need any human manwork. **What do you dislike about CRM Bot?** It is not able to display human emotions or empathise with the customer. **What problems is CRM Bot solving and how is that benefiting you?** It is reducing the workforce in an organization which leads to cost reduction for a company. ### 13. It makes your work easy **Rating:** 4.5/5.0 stars **Reviewed by:** Saurav M. | Bp analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about CRM Bot?** The chat bot really helps in customer interaction **What do you dislike about CRM Bot?** The UI needs to be improved and ease to use the tool should be improved **What problems is CRM Bot solving and how is that benefiting you?** Really helps in connecting the business process to one chat ### 14. Bot is very responsive and accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Nidhi k. | Product Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about CRM Bot?** Bot data and accuracy is beneficial in getting information from the customer. **What do you dislike about CRM Bot?** no dislike any point as of now because current flow helpful for me **What problems is CRM Bot solving and how is that benefiting you?** easy and time effective for getting customer feedback ### 15. Best Chatbot service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about CRM Bot?** The fact that the Chatbot can help me with a lot of different things for my business like customer service & sales. **What do you dislike about CRM Bot?** No problems as of yet, really does the job well! **What problems is CRM Bot solving and how is that benefiting you?** CRM bot offer personalized and efficient customer service, streamlines processes, and helps businesses better manage our customer relationships. CRM Bot contributes to improved customer satisfaction, increased sales, and reduced operational costs, providing a valuable advantage. ### 16. CRM Bot Connects Customers to Checkout **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2023 **What do you like best about CRM Bot?** It's responsive to the questions potetial and returning customers pose **What do you dislike about CRM Bot?** It has the power to replace human to human interaction **What problems is CRM Bot solving and how is that benefiting you?** Presently answers in a logical format solving customer queries ### 17. Help when you need it most. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about CRM Bot?** Interaction with the customer to find the source of help needed. **What do you dislike about CRM Bot?** Only gives a select number of choices to the issues the customer may be experiencing. **What problems is CRM Bot solving and how is that benefiting you?** Takes less time for a CSR once Bot has helped respond to customers. ### 18. Helpful tool - CRM bot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2023 **What do you like best about CRM Bot?** Helpful chatbot for student management cycle for our NGO. Provides good experience. **What do you dislike about CRM Bot?** Nothing in particular - works well. All good. **What problems is CRM Bot solving and how is that benefiting you?** Helps in quickly answering queries from students regarding their volunteer activities. ### 19. Great and unique AIBot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about CRM Bot?** Its most fast paced ai bot ever heard by organisations **What do you dislike about CRM Bot?** Dislikes as such not observed anything's which can we day drawback **What problems is CRM Bot solving and how is that benefiting you?** Customer satisfaction is achieved using this bot - [View CRM Bot pricing details and edition comparison](https://www.g2.com/products/crm-bot/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+19%3A04%3A22+-0500&secure%5Bsession_id%5D=dd3f8ebf-8dc1-4d22-adec-bfbf87fc7d50&secure%5Btoken%5D=14733b4b21a76f7b3950c67176aeaa007c53590fa0bc58610855336758838338&format=llm_user) ## CRM Bot Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top CRM Bot Alternatives - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (413 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,292 reviews)