My AskAI Pricing Overview

The best thing is how much time it saves me, and without creating more problems. Having a really detailed knowledge base for it to learn from makes a huge difference, but I've used other AI agents and My AskAI has been the best so far. Could partly be due to ChatGPT getting smarter over time, but the end result has been amazing. It's also not nearly as expensive as other options, for which I'm very grateful. Some options were totally out of my price range. Others wouldn't even work with my setup. I use Gorgias and BigCommerce, Gorgias' own AI agent wouldn't work with my BigCommerce integration but My AskAI does. Review collected by and hosted on G2.com.

I don't have anything negative to say. The product is great, it's easy to install and use, the price is very fair, the tech support has been great when I needed them. No complaints from me at all. Review collected by and hosted on G2.com.

The pricing is competitive compared to the native Zendesk pricing I would have paid. The AI does a decent job when comparing answers side by side with the native Zendesk AI bot.

Once you've connected with the My AskAI team and have the things you need enabled, it's easy enough to set up.

I love that when you have lead capture turned on for the standalone widget, it lets the user type a question before requiring their email to see the full answer. This is a great way to hook users and ensure you get their contact info.

It's easy to integrate into Zendesk as long as you have Zendesks user verification set up already. This is a must have to use the AI bot with chat, otherwise it won't give you the contact info for users chatting in. Review collected by and hosted on G2.com.

Removing the branding is more expensive than I'd think, especially for the monthly plan.

It's not too annoying when using their standalone launcher, but it's very annoying when using the Zendesk launcher. The added cost almost makes me reconsider the platform, since their pricing is only competitive without that added fee.

I also get why they price it based on conversation vs resolution, but if you use Intercom or Zendesk you only pay for resolutions, so it's not an apples-to-apples comparison when looking at the quantity you need.

They also recently announced the end of their essentials plan. This sucks.

We're a smaller startup and don't need or want the pro plan. 1000 conversations per month will be too much for us. We also don't want the annual pricing since we're taking things one month at a time. This change seems to abandon the market for smaller customers who do not want to do annual pricing. Review collected by and hosted on G2.com.