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Linc Reviews & Product Details

Linc is the only conversational CX automation platform built for retail brands. Linc’s award winning AI powers a flexible digital workforce that resolves over 85% of customer inquiries without hand-off to a human agent. We help solve real problems through real conversations with your customers to reduce your support costs and increase conversions and revenue. Brands like Levi’s, PacSun, Carter’s OshKosh, Pampered Chef, and many others have chosen Linc as their partner in creating extraordinary experiences spanning the customer lifecycle from pre-purchase to re-purchase.

Seller

Capacity

Discussions

Linc Community

Languages Supported

German, English, French, Italian, Portuguese

Overview by

Fang Cheng

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

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Linc Media

Linc Demo - Make Buying Easier for Your Customers

Provide assistance on checking out, locating stores, and answering all customer questions with Linc’s Buying Assistance Digital Workers.

Linc Demo - Support Your Customers After the Sale

Provide your customers with post purchase order support from pre-fulfillment to post-delivery, and everything in between.

Linc Demo - Turn First-time Buyers into Lifelong Customers

Keep your customers coming back for more by providing a simplified reorder process, fast warranty look-ups, loyalty program support, and navigating promotions.

Linc Demo - Offer Your Customers Personalized Consultations

Help your customers find what they want with the same level of personal service online as they get in-store with Linc’s Consultative Selling Digital Workers.

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Verified User in Retail

Mid-Market (51-1000 emp.)

10/3/2023

"Linc - Best in Class Partners"

5/5

What do you like best about Linc?

They make it easy for you! From the start up to any upgrades, they take on the heavy lifting and guide you through the process. They are true partners. Very proactive! Anytime we have a question, they are quick to offer support. They have a thorough understanding of their systems while actively listening to your needs, to be able to recommend the best options for your company and customer experience. Love their new automation builder. Review collected by and hosted on G2.com.

What do you dislike about Linc?

That’s a difficult question. As of yet, we haven’t found anything to dislike, and I have no doubt if we did, they would immediately find and implement a resolution. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

8/9/2023

"Nimble. Super-responsive."

5/5

What do you like best about Linc?

Customer-first approach. Focus on being light-weight and easy to use/setup. Focus on continous product improvement.

Very open to trying new tech and new features. Review collected by and hosted on G2.com.

What do you dislike about Linc?

A little on the expensive side for a small-mid sized company.

It would be great if I could use the platform to build and trigger notifications - wihout needing to involve a development team. Review collected by and hosted on G2.com.

Pablo S.

Senior Manager User Experience

Enterprise (> 1000 emp.)

11/10/2022

"Linc is a Great and Robust CX Offering"

4.5/5

What do you like best about Linc?

The relationship has been a partnership, with both parties providing feedback and solutions to provide a better Customer Experience for our customers. Additionally, as the years have past, we taken on added functionality such as their Chat Bot. Review collected by and hosted on G2.com.

What do you dislike about Linc?

Specific to our program, the automated reporting is a work in progress. That said, Linc does actively work with us to provide alternative solutions as they work to add more functionality to their project roadmap. Review collected by and hosted on G2.com.

What problems is Linc solving and how is that benefiting you?

Linc allows our customers to seamlessly track their orders and create returns. Additionally, their Chat Bot serves as a 24/7 agent and we've been able to leverage their solution to allow customers whose issues cannot be resolved by the bot, a way to notify our CS team so we can follow up accordingly. Review collected by and hosted on G2.com.

Shirley G.

Chief Information Officer

Enterprise (> 1000 emp.)

8/26/2022

"Linc has been a great partner in CX technology"

5/5

What do you like best about Linc?

Working with the Linc team from day one has felt like a true partnership. We’ve been able to grow and expand our use of the platform at our own pace in the areas we need the most. This flexibility has allowed us to truly move the needle on customer satisfaction and revenue. We started with Linc to resolve issues around post-purchase and order tracking support. What we have now with them is much, much more. Review collected by and hosted on G2.com.

What do you dislike about Linc?

There are always gaps between what technology can achieve and what the business can accept, as well bottlenecks between legacy antiquated systems and modern cloud platforms, but with Linc we work together to find solutions. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

11/3/2022

"Linc's Customer Service, and Efficiency are Incredible!"

5/5

What do you like best about Linc?

Linc is so quick to reply and their customer service is incredible! We have requested several custom reports in addition to the information they are providing through their portal and they were able to turn them around in no time. They are also great at acting quickly to make any adjustments needed. Review collected by and hosted on G2.com.

What do you dislike about Linc?

There are no dislikes. Any information not initially provided, they have been able to find alternate ways to provide for us. Review collected by and hosted on G2.com.

Richard M.

Product Owner

Mid-Market (51-1000 emp.)

5/26/2021

"Amazing product with even better support!"

5/5

What do you like best about Linc?

Linc enables us to get our customers the information they need/want in a fast automated fashion, while allowing us to reduce overhead, increase revenue, and increase profitability/ROI Review collected by and hosted on G2.com.

What do you dislike about Linc?

I wish our systems were able to integrate with more of Linc's modules. This is no fault of Linc's but rather the fault of some of our legacy systems that are at the end of their lifecycle. I look forward to updating them and being able further integrate with the Linc product offering. Review collected by and hosted on G2.com.

Recommendations to others considering Linc:

Linc has an impressive product suite that is supported by some of the most knowledgeable and passionate team members I have ever worked with. They truly care about the efficacy of their products and their ability to improve your customers' experience and help your business perform to its highest capacity. Review collected by and hosted on G2.com.

What problems is Linc solving and how is that benefiting you?

Currently, we use Linc's order tracking service to provide our customers with real-time tracking information in our transactional emails and order-specific landing pages. This allows us to integrate with 1 platform that can service all of our logistics providers. We also use their automated chat botlet for the first line of defense on both Facebook messenger and website chat. This allows us to reduce customer care headcount by providing answers to popular questions in an automated fashion. Review collected by and hosted on G2.com.

Melissa M.

Senior Product Manager

Enterprise (> 1000 emp.)

6/21/2021

"Great solution for "Linc"ing customers to answers!"

5/5

What do you like best about Linc?

Linc allows us to serve and delight our customers before they even purchase. We are able to help our customers find the products they need, find store availability, and provide guided human-like conversations from any conversational channel. Linc’s team members are responsive and are always eager to find solutions to help us further enhance our customer experience. Review collected by and hosted on G2.com.

What do you dislike about Linc?

We have very few downsides to using Linc, but the biggest thing would be the self-service backend analytics are not as robust as we’d like. However, if we’re looking for something something specific that is not available in the tools, I can work with my customer success manager to get the information I need. Review collected by and hosted on G2.com.

Recommendations to others considering Linc:

Before going with Linc, we did a competitive analysis, and found that this is the best product on the market to meet our requirements. They are also very collaborative and help us customize the solution to fit our needs. Review collected by and hosted on G2.com.

What problems is Linc solving and how is that benefiting you?

We are an iconic fashion business that prides itself on providing our customers with an exceptional customer experience while being able to provide our customers with true 2-way conversations with our brand. Since launching with Linc we are now able to provide 24/7 assistance on any conversational channel. We have been able to achieve a 90% resolution of customer inquiries resulting in significant savings in customer service costs as well! Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

4/30/2021

"Linc efficient and easy to work with solutions allow us to scale our business and customer support"

4.5/5

What do you like best about Linc?

Linc has been a true partner to work with and build our best-in-class customer experience for our multiple-persona business. Linc’s digital workers are highly nuanced and can be tailored to all of our business needs in order to exemplify the ideal customer experience

Linc offers smart and intuitive digital workers with apparently endless scope to grow and improve. Through all of our many requirements, Linc has been innovative to find solutions and provided us with the best options available for our consultants and customers.

Linc doesn’t just deflect customer services inquiries, they allow us to serve and delight our customers across many different areas of our Pareto chart. We are able to help our customers find the products they need, provide holistic order support, including pre-fulfillment and post-delivery support, and provide guided human-like conversations from any conversational channel.

Linc’s team members are responsive and are able to find creative solutions for our business model. Review collected by and hosted on G2.com.

What do you dislike about Linc?

We have not found any downsides since launching with Linc. Review collected by and hosted on G2.com.

What problems is Linc solving and how is that benefiting you?

We are a direct selling organization that requires support for both our direct customers and the consultants that sell our products. We are using Linc to automate our chat experience and reduce friction to our call centers. We are also able to understand what types of inquiries are the most common and what types of questions require a live agent, which helps us further learn and understand how to better serve our customers.

Linc provides us the security we need and our customers with the assistance they are looking for. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

3/17/2021

"A Great Partner For Providing a Best-In-Class Customer Experience"

5/5

What do you like best about Linc?

Linc is a true partner for helping us provide a best-in-class customer experience for our customers. By utilizing Linc, we have been able to streamline the order tracking process by providing a self-service order support experience and removing long hold-times waiting for a live agent. We have also driven incremental revenue due to Linc’s product recommendation engine. Linc has also helped reduce the stress from our customer service reps. Our customers receive a holistic experience as all their previous order information is factored into the complete experience. Since using Linc, we have been able to reduce the overall number of contacts to our contact center while increasing our CSAT along with it. It has been a great experience and win-win situation for us and our customers. Review collected by and hosted on G2.com.

What do you dislike about Linc?

I can’t think of anything I don’t like about the platform. Linc has been a great partner for us.. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

3/11/2021

"Keeps customers engaged during the order and returns process"

4/5

What do you like best about Linc?

Linc's customer success team is very responsive and supportive to our business needs. Their services keep our customers engaged during the order and returns process, and they are consistently trying to find ways to improve our customer experience and ways we can be more efficient. Review collected by and hosted on G2.com.

What do you dislike about Linc?

Implementation took longer than we would have liked but it has been great since then. Review collected by and hosted on G2.com.

What problems is Linc solving and how is that benefiting you?

We are currently using Linc to keep customers engaged as their order is being processed and shipped, and to provide customers with a self-service feature for initiating returns and printing their shipping labels. Previous to implementing Linc, we did not have a solution like this in place and adding this level of engagement with the customer has improved their experience with our brand. Review collected by and hosted on G2.com.