# Best Business Instant Messaging Software - Page 2 ## How Many Business Instant Messaging Software Products Does G2 Track? **Total Products under this Category:** 119 ### Category Stats (Jul 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Jostle (+0.31%) - Among all products in this category, Jostle recorded the largest rating increase compared to last month _Last updated: July 26, 2026_ ## How Does G2 Rank Business Instant Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 215,100+ Authentic Reviews - 119+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Business Instant Messaging Software ![G2 Grid® for Business Instant Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/business-instant-messaging/grids.png?focus%5B%5D=25592&focus%5B%5D=3437&focus%5B%5D=1434&focus%5B%5D=7372&focus%5B%5D=663&focus%5B%5D=18255&focus%5B%5D=25675&focus%5B%5D=20433) Highlighted products: Microsoft Teams, Slack, Google Workspace, Zoom Workplace, Microsoft 365, Webex Suite, ClickUp, and Connecteam. Underlying data: [Grid® JSON](https://www.g2.com/categories/business-instant-messaging/grids.json?focus%5B%5D=microsoft-teams&focus%5B%5D=slack&focus%5B%5D=google-workspace&focus%5B%5D=zoom-workplace&focus%5B%5D=microsoft365&focus%5B%5D=cisco-webex-suite&focus%5B%5D=clickup&focus%5B%5D=connecteam) **Sponsored** ### Workvivo Workvivo HQ gives Comms, HR, and IT teams an AI-powered employee experience no traditional intranet can match. With HQ Agent helping every employee find trusted answers and take action in seconds, and Seer turning employee feedback and sentiment into actionable intelligence, Workvivo is the missing link in your AI transformation strategy, driving adoption by making AI useful, accessible, and engaging for every employee. HQ Agent brings conversational and agentic AI into the daily flow of work. Employees can ask questions in natural language, receive concise answers grounded in trusted company sources, search across connected workplace content, and complete everyday tasks without navigating multiple systems. AI-powered summaries, enterprise search, federated knowledge, third-party data connections, and governance controls help organizations make workplace AI useful, secure, and accessible to every employee. AI is also embedded across internal communications and employee engagement. AI Compose helps teams create, personalize, translate, and optimize content, while Catch Me Up gives employees fast, relevant summaries of important updates. AI Podcasts and automated Employee Journeys help organizations deliver more engaging communications and guide employees through key moments such as onboarding, role changes, and promotions. Seer uses AI to transform employee listening into action. It brings together surveys, sentiment analysis, AI-powered comment analysis, engagement data, benchmarking, and workforce insights so leaders can understand what employees need, identify emerging issues, and respond faster. This connects employee voice directly to better communication, engagement, and business decisions. Built for frontline, hybrid, remote, and desk-based workforces, Workvivo acts as the AI-powered digital front door to work. Employees can access company news, conversations, recognition, documents, knowledge, workplace services, and essential tools through one intuitive experience across mobile, desktop, and digital signage—helping organizations drive AI adoption across the entire workforce, not just desk-based teams. Workvivo integrates with the technology organizations already use, including Microsoft 365, Google Workspace, Zoom, Workday, ServiceNow, Salesforce, SAP, Slack, Jira, Okta, and leading HRIS platforms. Trusted by global organizations including Amazon, Ryanair, Bupa, White Castle, and Motherson, Workvivo by Zoom is recognized by customers and industry analysts as a leader in employee engagement, intranet, and internal communications. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2174&secure%5Bchosen_at%5D=2026-07-28T00%3A14%3A36Z&secure%5Bdisplayable_resource_id%5D=2181&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1192&secure%5Bplacement_resource_ids%5D%5B%5D=2181&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=116295&secure%5Bresource_id%5D=2174&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-instant-messaging%3Fpage%3D2&secure%5Btoken%5D=d431e9aebc05a076dbe09bb8f560729074a8d5d810764535d716896af60792fa&secure%5Burl%5D=https%3A%2F%2Fwww.workvivo.com%2Flp-hq-digital-workplace%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid-social%26utm_campaign%3Dfy27_gl_paidsocial_g2_wv+hq_clicks_ppc_oisin&secure%5Burl_type%5D=custom_url) ### [Hive](https://www.g2.com/products/hive-hive-hive/reviews) Hive is an all-in-one project management software platform that helps teams plan, collaborate, automate workflows, and deliver projects faster. Designed for organizations of every size, Hive combines powerful project planning, task management, team collaboration, and workflow automation tools in one customizable workspace. Whether you're managing marketing campaigns, product launches, creative projects, client work, or cross-functional initiatives, Hive adapts to your team's unique processes. Unlike rigid project management tools, Hive offers flexible workflows, customizable dashboards, and multiple project views so every team can work the way they work best. Hive empowers marketing, operations, product, IT, creative, and remote teams with the tools they need to stay organized and aligned. With customizable workflows and powerful collaboration features, teams can centralize work, reduce manual tasks, and improve visibility across every project. Key capabilities include: - Multiple project views, including Kanban boards, Gantt charts, calendars, tables, and lists - Task management with custom fields, dependencies, milestones, and priorities - Workflow automation to eliminate repetitive work - Real-time team collaboration with messaging, comments, and file sharing - Time tracking, reporting, and analytics - Integrations with hundreds of popular business applications Every organization works differently, which is why Hive is built to be one of the most customizable project management platforms available. Teams can create workflows tailored to their business processes using custom fields, project templates, automations, approvals, and integrations. Instead of forcing teams to change how they work, Hive adapts to existing workflows — helping organizations improve efficiency without disrupting productivity. Hive gives teams the flexibility to manage projects from the perspective that works best for them. Switch seamlessly between: - Kanban boards for agile workflows - Gantt charts for timeline planning - Calendar views for scheduling - Table and List views for detailed task management These flexible project views help teams track deadlines, manage resources, identify bottlenecks, and keep projects moving forward. Hive brings projects, communication, and documentation together in one centralized workspace. Team members can collaborate in real time, assign tasks, share files, provide feedback, and monitor project progress without switching between multiple tools. By combining project planning, collaboration, automation, and reporting in a single platform, Hive helps teams reduce busywork and focus on delivering results. Hive is more than just task management software—it's a scalable work management platform built to evolve alongside your business. As your needs change, Hive continues to expand through new features, integrations, and customer-driven enhancements. With flexible customization, powerful automation, and dedicated customer support, Hive enables organizations to streamline workflows, improve cross-functional collaboration, and execute projects with greater speed and confidence. **Average Rating:** 4.6/5.0 **Total Reviews:** 652 #### How Do G2 Users Rate Hive? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Web Application:** 9.3/10 (Category avg: 9.0/10) - **Integrations:** 8.9/10 (Category avg: 8.4/10) - **File Sharing:** 9.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Hive? - **Seller:** [Hive](https://www.g2.com/sellers/hive-a8fc1992-3c13-4b7c-bff1-ccef60fc94b6) - **Company Website:** https://hive.com/ - **Year Founded:** 2016 - **HQ Location:** New York, New York - **Twitter:** @hive (3,353 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6473048/ (62 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Project Manager, Graphic Designer - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 63% Small, 29% Medium #### What Do G2 Reviewers Say About Hive? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **versatility and organization** of Hive, effectively managing multiple projects with robust tracking and reporting features. - Users appreciate the **ease of use** of Hive, benefiting from its simple interface and efficient project management features. - Users value the **effective team collaboration** features of Hive, enhancing interaction through comments, file sharing, and chats. - Users appreciate the **solid functionality** of Hive, benefiting from easy project management, reporting, and collaborative features. - Users value the **effective organization** capabilities of Hive, streamlining projects and enhancing collaboration effortlessly. ##### Cons - Users find **missing features** in Hive, such as lack of calendar view and automatic note saving, disappointing. - Users face a **steep learning curve** with Hive, requiring adaptation to its unique logic for smoother navigation. - Users find Hive's **limited features** restrictive, wanting enhancements like improved search and automation for better usability. - Users find Hive's interface **not intuitive** , leading to confusion with features and project management tasks. - Users find Hive's **complexity** overwhelming, especially with large projects and cumbersome permission management, affecting overall usability. #### What Are Recent G2 Reviews of Hive? **["Keeps My Healthcare Content and Projects Organized in One Workspace"](https://www.g2.com/survey_responses/hive-review-12848273)** **Rating:** 5.0/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/survey_responses/hive-review-12848273) **["The most organized and smarted way to work from home"](https://www.g2.com/survey_responses/hive-review-6629504)** **Rating:** 5.0/5.0 stars _— Leonardo N._ [Read full review](https://www.g2.com/survey_responses/hive-review-6629504) ### [Teamwork Chat](https://www.g2.com/products/teamwork-chat/reviews) Teamwork Chat is a real-time messaging platform designed to enhance team collaboration and communication. It offers instant messaging, group chats, and file sharing, enabling teams to stay connected and work efficiently. The platform integrates seamlessly with Teamwork's suite of project management tools, providing a unified workspace for managing tasks and projects. Key Features: - Instant Messaging: Facilitates quick and direct communication among team members. - Group Chats: Allows the creation of channels for specific projects or topics, promoting organized discussions. - File Sharing: Enables easy sharing of documents and media within conversations. - Integration with Teamwork Projects: Links chat discussions directly to tasks and projects, streamlining workflow. - Search Functionality: Provides the ability to search through messages and files for quick information retrieval. - Notifications: Offers customizable alerts to keep users informed without overwhelming them. Primary Value: Teamwork Chat addresses the need for efficient and organized team communication. By integrating with Teamwork's project management tools, it ensures that conversations are directly linked to tasks and projects, reducing miscommunication and enhancing productivity. The platform's user-friendly interface and robust features make it an essential tool for teams aiming to collaborate effectively in real-time. **Average Rating:** 4.4/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate Teamwork Chat? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Web Application:** 9.1/10 (Category avg: 9.0/10) - **Integrations:** 8.2/10 (Category avg: 8.4/10) - **File Sharing:** 9.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Teamwork Chat? - **Seller:** [Teamwork](https://www.g2.com/sellers/teamwork) - **Year Founded:** 2007 - **HQ Location:** Cork - **Twitter:** @teamwork (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1042291/ (549 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 63% Small, 24% Medium #### What Do G2 Reviewers Say About Teamwork Chat? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **easy group communication** in Teamwork Chat, fostering collaboration and keeping teams organized and connected. - Users appreciate the **ease of use** of Teamwork Chat, making team communication simple and efficient for everyone. - Users appreciate the **seamless team collaboration** of Teamwork Chat, benefiting from organized, real-time communication and easy integration. - Users appreciate the **organization** of Teamwork Chat, making communication and collaboration seamless and efficient for teams. - Users appreciate the **easy and fast file sharing** in Teamwork Chat, enhancing collaboration and communication seamlessly. ##### Cons - Users find Teamwork Chat to be **overwhelming** due to noise, too many channels, and constant notifications distracting from priorities. - Users find that old chats can take too much time to load, highlighting a **slow loading** issue with Teamwork Chat. - Users face **file sharing issues** in Teamwork Chat, noting inadequate performance and difficulty managing notifications. - Users note the **limited features** of Teamwork Chat compared to other tools, affecting usability and flexibility. - Users report **performance issues** with Teamwork Chat, including slow app speeds and unreliable notifications, especially on mobile. #### What Are Recent G2 Reviews of Teamwork Chat? **["Smooth Collaboration, Despite Glitches"](https://www.g2.com/survey_responses/teamwork-chat-review-12621131)** **Rating:** 5.0/5.0 stars _— Joy Oyovwikigho A._ [Read full review](https://www.g2.com/survey_responses/teamwork-chat-review-12621131) **["Efficient Communication, Easy Setup"](https://www.g2.com/survey_responses/teamwork-chat-review-12701676)** **Rating:** 4.0/5.0 stars _— Cathy L._ [Read full review](https://www.g2.com/survey_responses/teamwork-chat-review-12701676) ### [Blink](https://www.g2.com/products/blink-blink/reviews) Blink is a leading employee experience platform designed to connect users to the tools, information, and actions necessary for effective work performance. Specifically tailored for frontline and deskless organizations, as well as complex and distributed workforces, Blink addresses the digital divide between desk-based and non-desk employees. This platform ensures that every worker, regardless of their work environment, has access to the resources they need to excel in their roles. The target audience for Blink includes industries where a significant portion of the workforce operates without a traditional desk, such as healthcare, transportation, logistics, manufacturing, hospitality, and retail. By providing a mobile-first digital front door, Blink unifies communications, knowledge, and workflows into a cohesive platform. This integration promotes higher adoption rates, increased productivity, and enhanced employee engagement across organizations. Unlike traditional intranet solutions or standalone communication tools, Blink facilitates actionable insights, allowing employees to not only receive information but also to engage with it effectively. Key features of Blink include a comprehensive employee communications system that offers a social-style news feed, priority posts, push notifications, newsletters, and two-way messaging. This ensures that all employees receive real-time updates and can communicate seamlessly. Additionally, Blink serves as an employee intranet, providing a centralized hub for easy access to documents, policies, HR tools, workflows, and third-party applications. This streamlined access is particularly beneficial for organizations with a diverse workforce, as it eliminates the need for a company email address or fixed workstation, allowing for quick onboarding through single sign-on (SSO) authentication and an intuitive mobile interface. Moreover, Blink enhances employee engagement through features such as peer recognition, surveys, onboarding flows, and shift scheduling. Its built-in AI capabilities improve search functionality, content creation, and analytics, enabling employees to find answers quickly and communicate more effectively. The platform has demonstrated significant impact, with customers reporting an average of seven app opens per day per user and a reduction in frontline attrition of up to 25%. Blink’s high employee activation rate of 95% and its endorsement by global organizations like McDonald's, Domino's, and Nokia underscore its effectiveness in fostering a connected and engaged workforce. Recognized as a leader in employee engagement software, Blink continues to set the standard for employee experience platforms in today's dynamic work environments. **Average Rating:** 4.6/5.0 **Total Reviews:** 395 #### How Do G2 Users Rate Blink? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 9.0/10) - **Integrations:** 8.5/10 (Category avg: 8.4/10) - **File Sharing:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind Blink? - **Seller:** [Blink](https://www.g2.com/sellers/blink) - **Company Website:** https://joinblink.com/ - **Year Founded:** 2015 - **HQ Location:** Boston, MA - **Twitter:** @joinBlink (2,743 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10402501/ (317 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Operations Manager, Assistant Operations Manager - **Top Industries:** Transportation/Trucking/Railroad, Hospital & Health Care - **Company Size:** 46% Large, 42% Medium #### What Do G2 Reviewers Say About Blink? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** with Blink, facilitating team engagement and communication effortlessly. - Users value the **ease of communication** in Blink, fostering teamwork and a positive social environment. - Users appreciate Blink's **transformed communications** , making it user-friendly, engaging, and supportive for front-line workers. - Users find Blink to be a **transformative tool for internal communications** , enhancing connectivity and collaboration among front-line workers. - Users value the **engagement features** of Blink that foster connection and pride within the organization. ##### Cons - Users wish for **missing features** like Blink Forms, searchable chat, and event configuration to enhance their experience. - Users experience **file sharing issues** due to sync problems and lack of email notifications for updates on Blink. - Users express disappointment over the **lack of essential features** in Blink, limiting its functionality for team collaboration. - Users feel frustrated by the **limited functionality** of Blink, particularly missing features like Blink Forms and shared note-taking. - Users express frustration over the **lack of email notifications** , leading to missed updates and delayed communication with team members. #### What Are Recent G2 Reviews of Blink? **["All-in-One Convenience with a User-Friendly Interface and Powerful Hub"](https://www.g2.com/survey_responses/blink-review-12933089)** **Rating:** 5.0/5.0 stars _— Lindsay Mae C._ [Read full review](https://www.g2.com/survey_responses/blink-review-12933089) **["Easy Company-Wide Comms with AI, Analytics, and Office 365 Integration"](https://www.g2.com/survey_responses/blink-review-12932059)** **Rating:** 4.0/5.0 stars _— Colin M._ [Read full review](https://www.g2.com/survey_responses/blink-review-12932059) ### [Troop Messenger](https://www.g2.com/products/troop-messenger/reviews) The Unified Sovereign Workspace | Troop Messenger: The Secure, AI-Enabled Collaboration Powerhouse for Modern Enterprises. Troop Messenger is a high-performance, enterprise-grade communication and collaboration platform designed for organisations that refuse to compromise between user experience and data sovereignty. While traditional tools lock you into their clouds, Troop Messenger gives you the keys by providing a unified "Command Center" that fits your unique security architecture. The Troop Messenger Difference: - Total Deployment Flexibility: Unlike "SaaS-only" competitors, we offer On-Premise, Private Cloud, and Self-Hosted delivery. Maintain 100% ownership of your organizational intelligence. - AI-Enhanced Productivity: Move beyond simple chat. Use AI-Powered File Summaries to digest long briefings instantly and Smart Suggestions to accelerate team responses. - Unified Enterprise Tools: Consolidate your stack. Seamlessly switch between 1:1 & Group messaging, high-definition video conferencing, screen sharing, all within a single, encrypted interface. - Built for High-Stakes Environments: Engineered for industries requiring strict regulatory compliance (BFSI, Healthcare, Legal, and Tech), ensuring your corporate communication meets the highest global standards without sacrificing speed. Primary Solutions Provided: - Eliminate Tool Fragmentation & Silos: Consolidate chat, video, and task management into one cohesive ecosystem. Leverage robust REST APIs and webhooks to build custom workflows and ensure Troop Messenger integrates seamlessly with your existing enterprise application landscape. - Security at the Forefront: Enable global collaboration with end-to-end encryption, multi-factor authentication, SSO, SAML, user authorisations, and advanced role-based administrative controls (RBAC). - Scalable Efficiency: From agile startups to massive enterprises, Troop Messenger scales with your headcount while keeping your overhead low. Experience why forward-thinking enterprises are migrating to a more secure way to work. **Average Rating:** 4.7/5.0 **Total Reviews:** 98 #### How Do G2 Users Rate Troop Messenger? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) - **Web Application:** 9.3/10 (Category avg: 9.0/10) - **Integrations:** 8.0/10 (Category avg: 8.4/10) - **File Sharing:** 9.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind Troop Messenger? - **Seller:** [Tvisha Communications Pvt Ltd](https://www.g2.com/sellers/tvisha-communications-pvt-ltd) - **Year Founded:** 2021 - **HQ Location:** Hyderabad, India - **Twitter:** @TvishaT (386 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10350862/ (141 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Medium, 44% Small #### What Do G2 Reviewers Say About Troop Messenger? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Troop Messenger, enjoying seamless communication and effortless onboarding. - Users appreciate the **strong security** of Troop Messenger, ensuring safe file sharing and protected internal discussions. - Users appreciate the **simple and secure communication** offered by Troop Messenger for efficient team collaboration. - Users value the **organized file sharing** in Troop Messenger, facilitating easy access and secure communication across teams. - Users appreciate the **organized team communication** of Troop Messenger, enhancing productivity and simplifying collaboration effortlessly. ##### Cons - Users feel there is a **lack of features** in Troop Messenger, impacting usability and integration options. - Users feel the **user interface needs improvement** with suggestions for a more modern design and better integrations. - Users notice **missing features** in Troop Messenger, including inconsistencies and a cluttered interface affecting overall usability. - Users feel that **integration issues** hinder workflow and seek smoother connections with third-party applications. - Users find the **limited participant options** for audio and video calls frustrating for larger teams. #### What Are Recent G2 Reviews of Troop Messenger? **["Helpful for AI Team Collaboration and Project Coordination"](https://www.g2.com/survey_responses/troop-messenger-review-13130436)** **Rating:** 4.5/5.0 stars _— Pavan M._ [Read full review](https://www.g2.com/survey_responses/troop-messenger-review-13130436) **["Sales & Marketing Executive"](https://www.g2.com/survey_responses/troop-messenger-review-13088348)** **Rating:** 4.5/5.0 stars _— Aurojyoti S._ [Read full review](https://www.g2.com/survey_responses/troop-messenger-review-13088348) ### [Superworks](https://www.g2.com/products/superworks/reviews) Headline: Transform Your Workplace with Superworks HRMS: Boost Productivity & Employee Happiness About Superworks: Superworks empowers enterprises and SMBs to create thriving, productive workplaces by streamlining HR and operational processes. Our comprehensive Super HRMS suite is designed to simplify complex tasks and boost employee engagement, driving tangible results for your business. Key Features & Benefits: 1. Recruit Top Talent: Streamline your hiring process with our powerful RECRUIT module. From applicant tracking to onboarding, find the perfect candidates faster and more efficiently. This reduces time-to-hire and lowers recruitment costs. 2. Streamlined Employee Lifecycle Management: Manage the entire employee lifecycle from onboarding to offboarding within a single platform. Automate key processes, ensure data consistency, and improve the employee experience. This reduces administrative burden, improves data accuracy, and enhances employee satisfaction throughout their journey with the company. 3. Accurate Attendance Tracking: Simplify attendance management with automated time and attendance tracking. Eliminate manual processes, reduce errors, and gain real-time visibility into employee attendance. This reduces payroll errors, minimizes time theft, and improves workforce management. 4. Effective Field Force Management: Manage your field teams efficiently with our dedicated tools for tracking location, assigning tasks, and monitoring performance. This improves field team productivity, optimizes routes, and enhances customer service. 5. Effortless Payroll: Simplify payroll management with our automated PAYROLL system. Ensure accurate and timely payments, reduce errors, and stay compliant with evolving regulations. This minimizes compliance risks and frees up HR for strategic initiatives. 6. Boost Performance: Drive employee growth and development with our integrated PERFORMANCE management tools. Set clear goals, conduct performance reviews, and provide valuable feedback to maximize individual and team performance. This improves employee engagement, drives performance improvements, and supports career development. 7. Efficient Asset Management: Take control of your company's assets with our ASSETS module. Track inventory, manage maintenance, and optimize asset utilization. This reduces operational costs and improves asset ROI. Seamless Project Management: Manage projects effectively with our integrated PROJECT MANAGEMENT tools. Collaborate seamlessly, track progress, and ensure projects are delivered on time and within budget. This improves project delivery rates and enhances team collaboration. 8. Enhanced Employee Monitoring (Optional - Use with caution and transparency): Gain insights into team activity and productivity with our EMPLOYEE MONITORING features (Note: Ensure compliance with all applicable laws and ethical guidelines). This can help identify productivity bottlenecks and optimize workflows, while ensuring employee privacy is respected. 9. Real-Time Communication: Foster seamless communication and collaboration with our built-in CHAT platform. Connect employees, share updates, and facilitate teamwork. This improves internal communication and strengthens team cohesion. 10. Gather Valuable Feedback: Collect employee feedback with our easy-to-use SURVEY tools. Gain valuable insights into employee satisfaction, identify areas for improvement, and create a more positive work environment. This improves employee morale and drives positive organizational change. Our Commitment: At Superworks, we're committed to providing cutting-edge SaaS solutions that simplify your operations, boost efficiency, and empower your people. We believe that a happy and productive workforce is the key to business success, and our Super HRMS suite is designed to help you achieve just that. Why Choose Superworks? 1. Comprehensive Suite: One integrated platform for all your HR and operational needs. 2. User-Friendly Interface: Easy to learn and use, minimizing training time and maximizing adoption. 3. Scalable Solution: Grows with your business, adapting to your changing needs. 4. Dedicated Support: Our expert team is here to support you every step of the way. **Average Rating:** 4.8/5.0 **Total Reviews:** 198 #### How Do G2 Users Rate Superworks? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Web Application:** 10.0/10 (Category avg: 9.0/10) - **Integrations:** 10.0/10 (Category avg: 8.4/10) - **File Sharing:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Superworks? - **Seller:** [SUPERWORKS](https://www.g2.com/sellers/superworks) - **Year Founded:** 2020 - **HQ Location:** Surat, IN - **LinkedIn® Page:** https://www.linkedin.com/company/78054562 (102 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** HR Manager, Human Resources Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Medium, 49% Small #### What Do G2 Reviewers Say About Superworks? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Superworks, finding its interface intuitive and processes streamlined for efficiency. - Users find the **user-friendly interface** of Superworks makes it easy to operate and implement in business operations. - Users commend the **excellent customer support** of Superworks, appreciating the helpfulness and cooperation of the team. - Users praise the **efficiency** of Superworks, streamlining operations and significantly boosting productivity with ease of use. - Users value the **comprehensive features** of Superworks, which effectively streamline task management for businesses. ##### Cons - Users report **slow loading times** with the chat tool, leading to frustration and impacting overall experience. - Users express a desire for **expanded features** in Superworks to enhance their overall experience and functionality. - Users find the absence of **employee activity monitoring features** a significant limitation in Super Works for tracking productivity. - Users note a need for improved **customization flexibility** in Superworks to enhance their overall experience. - Users report **performance issues** with the chat application, including lag and repeated messages that disrupt communication. #### What Are Recent G2 Reviews of Superworks? **["Its very useful and easy to organise and monitor tasks and of our own profile"](https://www.g2.com/survey_responses/superworks-review-12682453)** **Rating:** 5.0/5.0 stars _— Hemika N._ [Read full review](https://www.g2.com/survey_responses/superworks-review-12682453) **["Good and Manages overall HR Work"](https://www.g2.com/survey_responses/superworks-review-12857547)** **Rating:** 5.0/5.0 stars _— Priyanka K._ [Read full review](https://www.g2.com/survey_responses/superworks-review-12857547) ### [Jostle](https://www.g2.com/products/jostle/reviews) Jostle’s employee success platform is where everyone connects, communicates, and celebrates at work. It’s the heartbeat of our own company and has helped employees in over 1,000 organizations easily belong and contribute, anywhere, anytime. With industry-leading participation rates, we’re putting the joy into work and the life into organizations. **Average Rating:** 4.6/5.0 **Total Reviews:** 235 #### How Do G2 Users Rate Jostle? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 9.0/10) - **Integrations:** 8.1/10 (Category avg: 8.4/10) - **File Sharing:** 8.7/10 (Category avg: 8.9/10) #### Who Is the Company Behind Jostle? - **Seller:** [Jostle Corporation](https://www.g2.com/sellers/jostle-corporation) - **Company Website:** https://www.jostle.me - **Year Founded:** 2009 - **HQ Location:** Vancouver - **Twitter:** @JostleMe (4,305 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/393050/ (57 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Marketing Manager - **Top Industries:** Non-Profit Organization Management, Construction - **Company Size:** 74% Medium, 14% Small #### What Do G2 Reviewers Say About Jostle? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Jostle, highlighting its user-friendly interface and efficient organization tools. - Users enjoy the **user-friendly design** of Jostle, which simplifies navigation and enhances content accessibility. - Users love how Jostle enhances **team collaboration** , fostering community and keeping everyone connected and informed. - Users appreciate the **effective communication tools** of Jostle, fostering team connection and enhancing overall engagement. - Users appreciate the **growing engagement** with Jostle, praising its ease of use and seamless updates in communication. ##### Cons - Users experience **slow loading times** during initial setup and bulk uploads, impacting overall engagement with Jostle. - Users find the **inefficient searching** process frustrating due to inconsistent methods for obtaining search results. - Users experience **occasional login issues** , but these are promptly resolved by the supportive team. - Users desire a **lack of critical notification settings** for important content, risking missed key communications. - Users note the **inconsistent search methods** in Jostle, making it difficult to reliably find desired content. #### What Are Recent G2 Reviews of Jostle? **["Easy to Use Platform That Speeds Up Cross-Department Updates"](https://www.g2.com/survey_responses/jostle-review-13122357)** **Rating:** 4.0/5.0 stars _— Erin H._ [Read full review](https://www.g2.com/survey_responses/jostle-review-13122357) **["Excellent tool for communicating across the organziation."](https://www.g2.com/survey_responses/jostle-review-626652)** **Rating:** 5.0/5.0 stars _— Debbie C._ [Read full review](https://www.g2.com/survey_responses/jostle-review-626652) ### [ChatWork](https://www.g2.com/products/chatwork/reviews) Chatwork is a comprehensive business communication and collaboration platform designed to streamline team interactions and enhance productivity. By integrating real-time messaging, task management, file sharing, and video conferencing into a single, user-friendly interface, Chatwork eliminates the need for multiple tools, facilitating seamless collaboration among team members. Its intuitive design and robust features make it an ideal solution for organizations seeking to improve internal communication and project management efficiency. Key Features and Functionality: - Chat: Engage in direct messages or group chats, with options to mark important conversations and search messages by keywords. - Task Management: Assign tasks to yourself or colleagues, set deadlines, and track progress to ensure accountability and timely completion. - File Sharing: Upload, preview, and download various file formats, including documents and images, directly within the chat interface. - Video Calling: Conduct face-to-face meetings with group video calls, share screens, and collaborate effectively, even on mobile devices. - Contact Management: Easily add contacts via email or Chatwork ID, manage invitations, and organize your network efficiently. - Notifications: Customize notifications with on-screen alerts, sound, and email options to stay informed about important updates. - User Management: Add new users, manage member information, and organize groups to maintain a structured communication environment. Primary Value and Solutions Provided: Chatwork addresses common challenges in workplace communication by reducing reliance on emails and meetings, thereby saving time and enhancing collaboration. Its integrated task management ensures that responsibilities are clearly defined and monitored, preventing oversights. The platform's secure environment, with features like SSL encryption and AES256 file encryption, ensures that all communications and data remain protected. By offering a centralized hub for messaging, task tracking, file sharing, and video conferencing, Chatwork simplifies workflows and fosters a more connected and efficient team dynamic. **Average Rating:** 4.3/5.0 **Total Reviews:** 82 #### How Do G2 Users Rate ChatWork? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Web Application:** 9.1/10 (Category avg: 9.0/10) - **Integrations:** 8.4/10 (Category avg: 8.4/10) - **File Sharing:** 9.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind ChatWork? - **Seller:** [ChatWork](https://www.g2.com/sellers/chatwork) - **Year Founded:** 2004 - **HQ Location:** Tokyo, Japan - **Twitter:** @chatwork\_en (925 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1187675/ (177 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About ChatWork? _AI-generated summary from verified user reviews_ ##### Pros - Users find ChatWork's **ease of use** impressive, making collaboration and task management straightforward and efficient. - Users value the **effective communication** capabilities of ChatWork, enhancing collaboration while reducing reliance on email. - Users find the **setup easy** with ChatWork, appreciating its intuitive interface and minimal training requirements. - Users value the **easy file sharing** in ChatWork, enhancing collaboration and simplifying communication for teams. - Users appreciate the **simplicity and organization** of ChatWork, making communication efficient and streamlined for their teams. ##### Cons - Users note **integration issues** due to fewer third-party options, which limits potential workflow automation capabilities. - Users find ChatWork has **limited features** compared to competitors, making the experience feel outdated and less exciting. - Users note the **limited customization** options in ChatWork, wishing for a more modern and flexible user interface. - Users are frustrated by the **missing features** in ChatWork, affecting usability for detailed discussions and message management. - Users find **limited options** in ChatWork, making it challenging for complex discussions and restrictive for group collaborations. #### What Are Recent G2 Reviews of ChatWork? **["Simple, Reliable Team Communication with Great Integrations"](https://www.g2.com/survey_responses/chatwork-review-12742957)** **Rating:** 4.5/5.0 stars _— Konjengbam M._ [Read full review](https://www.g2.com/survey_responses/chatwork-review-12742957) **["Effective Team Coordination with Built-In Task Management"](https://www.g2.com/survey_responses/chatwork-review-12771642)** **Rating:** 4.0/5.0 stars _— Vinoth Kumar K._ [Read full review](https://www.g2.com/survey_responses/chatwork-review-12771642) ### [ProofHub](https://www.g2.com/products/proofhub/reviews) Founded in the year 2012, ProofHub is a cloud-based project management and team collaboration platform that is used by teams across the globe. ProofHub is a top-rated work management application that has been designed to help teams in everyday work and is used by over 85,000 teams globally, including Netflix, Google, NASA, Nike, and Trip Advisor. ProofHub is a surprisingly simple yet powerful project management software that provides a consolidated view of tasks and progress. This project management software allows teams to communicate on work from anywhere using any device. With a rich set of features put in one location, this online SaaS tool is designed to help businesses swiftly plan, coordinate, organise, and deliver projects of all sizes. ProofHub is a cost-effective solution utilized by teams and enterprises of all sizes in various sectors. ProofHub can help businesses structure their work process while saving time and resources, with features ranging from task management to time tracking, bespoke workflows to online proofing, and much more. ProofHub offers a plethora of collaboration features such as chat, discussions, announcements, third-party integrations, file transfer, and more. ProofHub has a clean, simple layout with a low learning curve that makes users feel right at home. Apart from English, ProofHub is available in German, Spanish, Portuguese, French, Russian, Italian, Dutch, Chinese (Taiwan), Turkish, and Polish. ProofHub is a cost-effective solution that can be utilized by teams and enterprises in various sectors. ProofHub provides all the features you need to get your work done efficiently, from creating a project to assigning tasks, keeping track of progress, interacting with your team, and ultimately completing your projects on time. **Average Rating:** 4.6/5.0 **Total Reviews:** 107 #### How Do G2 Users Rate ProofHub? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Web Application:** 9.7/10 (Category avg: 9.0/10) - **Integrations:** 8.9/10 (Category avg: 8.4/10) - **File Sharing:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind ProofHub? - **Seller:** [ProofHub](https://www.g2.com/sellers/proofhub) - **Year Founded:** 2012 - **HQ Location:** Covina, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3216845/ (43 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Marketing Manager - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 51% Small, 41% Medium #### What Do G2 Reviewers Say About ProofHub? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **centralized organization** of ProofHub, enhancing task clarity and streamlining cross-departmental communication. - Users value the **real-time insights** provided by ProofHub, enhancing project tracking without unnecessary micromanagement. - Users value the **real-time task management** in ProofHub, enhancing visibility and reducing the need for micromanagement. - Users value the **real-time collaboration** in ProofHub, enhancing project visibility and reducing the need for micromanagement. - Users find ProofHub's **ease of use** invaluable for centralizing communication and enhancing collaborative efficiency across teams. ##### Cons - Users find ProofHub to be **less intuitive** than expected, indicating a steeper learning curve for the app. - Users find ProofHub's interface **not intuitive** , making it challenging to use compared to other platforms. - Users highlight the **lack of budgeting options** in ProofHub, finding time management in projects somewhat challenging. - Users face **bug issues** that prevent adding participants to projects they did not create, hindering collaboration. - Users face **collaboration issues** , particularly struggling to add participants to projects not created by them. #### What Are Recent G2 Reviews of ProofHub? **["All-in-One Platform with a Clean, Easy-to-Navigate Interface"](https://www.g2.com/survey_responses/proofhub-review-12713292)** **Rating:** 4.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/proofhub-review-12713292) **["usage report"](https://www.g2.com/survey_responses/proofhub-review-10777936)** **Rating:** 5.0/5.0 stars _— Denys K._ [Read full review](https://www.g2.com/survey_responses/proofhub-review-10777936) ### [Chanty](https://www.g2.com/products/chanty/reviews) Chanty is an internal communication app designed to connect back-office and frontline staff, ensuring secure, on-the-go access for every employee on any device, anywhere. With Chanty, all your messages, contacts, and tasks are accessible in one place, even without an internet connection. Its straightforward interface makes it fast, easy, and user-friendly, similar to WhatsApp. In addition to offering chats with unlimited history, Chanty provides audio and video calls, screen sharing, project management tools, and integrates with any software you use. Chanty offers highly competitive pricing with no hidden costs. It also emphasizes security with advanced role and permission management, as well as IP Allowlist features. Try Chanty today and enjoy enhanced employee communication! **Average Rating:** 4.4/5.0 **Total Reviews:** 57 #### How Do G2 Users Rate Chanty? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Web Application:** 9.0/10 (Category avg: 9.0/10) - **Integrations:** 9.2/10 (Category avg: 8.4/10) - **File Sharing:** 9.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Chanty? - **Seller:** [Chanty](https://www.g2.com/sellers/chanty) - **Year Founded:** 2017 - **HQ Location:** New York , NY - **Twitter:** @Chanty (1,324 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chanty/ (18 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Small, 32% Medium #### What Do G2 Reviewers Say About Chanty? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless messaging features** of Chanty, enhancing communication and task management for efficient teamwork. - Users value the **ease of use** of Chanty, appreciating its intuitive interface and simple setup for effective communication. - Users appreciate Chanty's **unlimited message history and diverse features** , enhancing communication and task management seamlessly. - Users appreciate the **seamless team collaboration** in Chanty, enhancing communication and task management effortlessly. - Users love Chanty's **easy file sharing** feature, enhancing team collaboration with a simple and efficient interface. ##### Cons - Users find **integration issues** with Chanty, noting limited third-party support compared to larger platforms like Slack or Teams. - Users find **navigation difficult** due to a cluttered interface and irrelevant search results, impacting efficiency. - Users note the **lack of features** in Chanty, particularly in integrations and advanced project management capabilities. - Users find **limited customization** in Chanty, noting a need for better integration with other applications. - Users note the **limited features** of Chanty, especially compared to larger tools with more integrations and customization. #### What Are Recent G2 Reviews of Chanty? **["Helpful software for private messaging"](https://www.g2.com/survey_responses/chanty-review-11614129)** **Rating:** 4.5/5.0 stars _— Gaurang Y._ [Read full review](https://www.g2.com/survey_responses/chanty-review-11614129) **["Streamlined Communication, Easy Task Management"](https://www.g2.com/survey_responses/chanty-review-12273940)** **Rating:** 4.5/5.0 stars _— Sravya A._ [Read full review](https://www.g2.com/survey_responses/chanty-review-12273940) ### [Zulip](https://www.g2.com/products/zulip/reviews) Zulip is an organized team chat application for distributed teams. Zulip’s 100% open-source software is available as a cloud service or a self-hosted solution. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication Zulip serves startups, and small and mid-sized businesses, as well as communities with up to tens of thousands of members. It’s used by thousands of organizations around the world. Developed as an open-source project since 2015, Zulip is stewarded and financially supported by a values-driven company designed for long-term sustainable development. **Average Rating:** 4.6/5.0 **Total Reviews:** 115 #### How Do G2 Users Rate Zulip? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 9.0/10) - **Integrations:** 7.8/10 (Category avg: 8.4/10) - **File Sharing:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind Zulip? - **Seller:** [Kandra Labs](https://www.g2.com/sellers/kandra-labs) - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @zulip (3,115 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33312879/ (12 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Professor, Associate Professor - **Top Industries:** Research, Computer Software - **Company Size:** 74% Small, 22% Medium #### What Do G2 Reviewers Say About Zulip? _AI-generated summary from verified user reviews_ ##### Pros - Users find Zulip's **ease of use** exceptional, benefiting from intuitive conversation organization and user-friendly features. - Users appreciate the **abundant features** of Zulip, including organized discussions, threading, and seamless communication for collaborative work. - Users praise Zulip's **excellent organization** of discussions, enhancing clarity and efficiency in communication. - Users value the **effective communication** provided by Zulip, enhancing collaboration and organization within teams. - Users find Zulip's **intuitive interface** greatly improves communication and collaboration, making discussions organized and efficient. ##### Cons - Users find Zulip has a steep **learning curve** , making adoption and usability challenging for new users. - Users experience **integration issues** with Zulip, facing confusion, unreliable features, and difficulties with onboarding and usage. - Users find the mobile app **not intuitive** , struggling with navigation and often misposting in the wrong channels. - Users are frustrated with the **missing features** in Zulip, especially in the Android app and navigation options. - Users experience **connectivity issues** with Zulip, including lagging messages and unreliable mobile app performance. #### What Are Recent G2 Reviews of Zulip? **["Zulip Review: Organized and Efficient Team Communication Tool"](https://www.g2.com/survey_responses/zulip-review-12719352)** **Rating:** 4.0/5.0 stars _— sambhav j._ [Read full review](https://www.g2.com/survey_responses/zulip-review-12719352) **["Organized Team Chats with Topics, Custom Notifications, and Smooth Scaling"](https://www.g2.com/survey_responses/zulip-review-12779652)** **Rating:** 5.0/5.0 stars _— Testnet s._ [Read full review](https://www.g2.com/survey_responses/zulip-review-12779652) ### [Otter.ai](https://www.g2.com/products/otter-ai/reviews) Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, transcribe, and summarize all their meetings, making it easy to recall action items and easily share key insights. Otter integrates with leading video conference platforms, including Zoom, Microsoft Teams, and Google Meet, to automatically join and generate meeting notes. Otter AI Chat is like having ChatGPT for your meetings, it allows meeting participants to ask Otter questions about the meeting, including “what did I miss”, or “write a follow-up email to all participants”. Otter offers iOS and Android Apps to make it easy to record and transcribe in-person meetings. Otter also allows users to import and transcribe pre-recorded audio and video files. Designed specifically for the workflow of sales teams, OtterPilot for Sales shortens sales cycles by capturing critical information in real-time and automating follow-up emails and sentiment analysis. OtterPilot for Sales integrates with Salesforce and Hubspot to help automate call reporting. Improve win rates by sharing best practices and coaching reps based on data-driven insights. Boost productivity and free up time by automating tedious tasks like note-taking and data entry so SDRs, Sale Reps, Account Executives, Customer Success Managers, Sales Leaders and CROs can focus all of their attention on the customer and closing more deals. Otter.ai has over 15 million registered users and has transcribed over a billion meetings. Otter was named a top AI App by The Wall Street Journal in June 2023. **Average Rating:** 4.4/5.0 **Total Reviews:** 498 #### How Do G2 Users Rate Otter.ai? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Web Application:** 8.3/10 (Category avg: 9.0/10) - **Integrations:** 8.5/10 (Category avg: 8.4/10) - **File Sharing:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Otter.ai? - **Seller:** [Otter.ai](https://www.g2.com/sellers/otter-ai) - **Company Website:** https://otter.ai/ - **HQ Location:** Mountain View, California - **Twitter:** @otter\_ai (17,074 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35593855/ (282 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 70% Small, 20% Medium #### What Do G2 Reviewers Say About Otter.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Otter.ai, enabling seamless transcription and effective summarization of discussions. - Users appreciate the **helpfulness** of Otter.ai for effortless note-taking and easy access to meeting summaries. - Users value the **high accuracy** of Otter.ai, appreciating its 95% accurate transcripts and speaker recognition capabilities. - Users appreciate the **quick and accurate transcription** provided by Otter.ai, enhancing productivity and collaboration in meetings. - Users value the **organized meeting summaries** of Otter.ai that enhance clarity and accessibility of key points. ##### Cons - Users face **recording issues** with agent participation confusion and occasional transcription failures, leading to manual recordings instead. - Users experience **accuracy issues** with Otter.ai, especially with accents, background noise, and overlapping conversations. - Users report **inaccuracy issues** with Otter.ai, especially with quick speech, heavy accents, and multiple speakers. - Users encounter **AI inaccuracy** with Otter.ai, especially with accents, background noise, and multiple speakers, affecting transcript quality. - Users note **missing features** in Otter.ai, especially regarding post-meeting summaries and speaker identification reliability. #### What Are Recent G2 Reviews of Otter.ai? **["Effortless Meeting Notes with Searchable Transcripts and Action Items"](https://www.g2.com/survey_responses/otter-ai-review-13040224)** **Rating:** 5.0/5.0 stars _— Muzammil M._ [Read full review](https://www.g2.com/survey_responses/otter-ai-review-13040224) **["A Great Time-Saving Tool for Automated Meeting Notes and Summaries with Otter.ai"](https://www.g2.com/survey_responses/otter-ai-review-13136196)** **Rating:** 5.0/5.0 stars _— Kayreal P._ [Read full review](https://www.g2.com/survey_responses/otter-ai-review-13136196) ### [TrueConf Server](https://www.g2.com/products/trueconf-server/reviews) TrueConf Server is an on-premises corporate messenger with powerful video collaboration tools and webinar support. The solution is free for up to 1,000 lifetime users and also offers an enterprise edition tailored for large organizations, government institutions, and defense agencies. Deployed within LAN, it guarantees complete control over communications and access. Installation takes just 15 minutes on Windows or Linux. The platform ensures secure communication with a proprietary protocol and provides a user-friendly address book with presence statuses for colleagues. Its built-in corporate messenger supports peer-to-peer conversations, group chats, and channels in an instant messaging format, with file storage, mentions, chatbots, folders, archives, and favorites, keeping teamwork efficient and organized. Users can share files securely, search within channels and chat histories, and track full conversation history across devices. For meetings, TrueConf delivers 4K Ultra HD video conferencing and calls with up to 1,500 active participants and 49 on-screen video feeds. Cross-platform client applications for desktop and mobile systems ensure seamless access from anywhere. Integrated on-premises AI enhances user experience with smart tools such as meeting summaries, virtual backgrounds, noise suppression, face tracking, and real-time meeting management. TrueConf also features a flexible conference scheduler with moderation controls, automated invitations, waiting rooms, and support for both private and public meetings. Collaboration tools include screen and application sharing with annotations, slideshow support in multiple formats, remote desktop control, polling, meeting recording, and built-in media playback. Available 24/7, TrueConf keeps communication consistent across devices with full chat and draft synchronization. Its SDK and API toolkit enable automation, customization, and integration with chatbots, other video conferencing solutions, or productivity apps, making it a scalable and adaptable choice for businesses that require reliable and secure communication. **Average Rating:** 4.6/5.0 **Total Reviews:** 53 #### How Do G2 Users Rate TrueConf Server? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 9.0/10) - **Integrations:** 10.0/10 (Category avg: 8.4/10) - **File Sharing:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind TrueConf Server? - **Seller:** [TrueConf](https://www.g2.com/sellers/trueconf) - **Year Founded:** 2003 - **HQ Location:** Moscow, Russia - **Twitter:** @trueconf (474 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2153117/ (104 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 43% Medium, 38% Small #### What Do G2 Reviewers Say About TrueConf Server? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **reliability** of TrueConf Server in various environments, ensuring consistent performance during meetings. - Users value the **high video quality** and stable connections of TrueConf Server for seamless meetings and collaborations. - Users value the **strong security** of TrueConf Server, enjoying stable internal communication without reliance on external platforms. - Users value the **effective communication** tools of TrueConf Server, enhancing collaboration and ensuring seamless team interactions. - Users appreciate the **easy setup** of TrueConf Server, seamlessly integrating with existing tools for smooth operations. ##### Cons - Users find the **difficult setup** of TrueConf Server challenging, particularly when lacking technical support for configuration. - Users find the **learning curve steep** for TrueConf Server, particularly in setup and configuration for non-technical users. - Users find the **initial setup complex** , which can be challenging for non-technical users and smaller teams. - Users find TrueConf Server **not user-friendly** due to complex setup and design that lacks modern intuitiveness. - Users find the **user interface lacking** , suggesting it needs a more modern and intuitive design for better usability. #### What Are Recent G2 Reviews of TrueConf Server? **["Reliable Self-Hosted Conferencing with Privacy Assurance"](https://www.g2.com/survey_responses/trueconf-server-review-12910642)** **Rating:** 4.0/5.0 stars _— Misener W._ [Read full review](https://www.g2.com/survey_responses/trueconf-server-review-12910642) **["Secure, Reliable Video Conferencing with Room for UI Improvement"](https://www.g2.com/survey_responses/trueconf-server-review-12573351)** **Rating:** 5.0/5.0 stars _— Rajneesh M._ [Read full review](https://www.g2.com/survey_responses/trueconf-server-review-12573351) ### [Brosix](https://www.g2.com/products/brosix/reviews) An all-in-one secure instant messaging software, Brosix is a Chat App that helps businesses improve internal communication and optimize work processes while guaranteeing data security and privacy. Communication is the key to higher workplace efficiency. Brosix’s real-time messaging channels facilitate meaningful conversation in practically any situation. Chat one-to-one or in groups and make crystal clear Audio and Video Calls. Broadcast messages to handpicked audiences, create custom Chat Rooms, and chat on the go thanks to a versatile mobile app. Each Brosix Team Network features a suite of collaboration tools to enhance teamwork. Screen sharing with remote desktop control, file transfers, a virtual whiteboard, and instant screenshots pair seamlessly with communication channels to streamline workflows and collaboration. Brosix is a secure, fully administrable, and flexible solution. Team Networks are encrypted end-to-end. Manage everything from user access to the platform to communication spaces, features, and user data access. Web access and applications for Windows, Mac, Android, iOS, and Linux devices and operating systems enable instant communication from anywhere on any device. Multi-language support allows cross-cultural teams to convey their ideas to each other more efficiently, allowing them to work and collaborate on projects with ease. **Average Rating:** 4.6/5.0 **Total Reviews:** 47 #### How Do G2 Users Rate Brosix? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Web Application:** 8.8/10 (Category avg: 9.0/10) - **Integrations:** 9.4/10 (Category avg: 8.4/10) - **File Sharing:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Brosix? - **Seller:** [Brosix](https://www.g2.com/sellers/brosix) - **Year Founded:** 2006 - **HQ Location:** , US - **Twitter:** @BROSIX (2,806 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/306022/ (5 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Insurance, Financial Services - **Company Size:** 71% Small, 24% Medium #### What Do G2 Reviewers Say About Brosix? _AI-generated summary from verified user reviews_ ##### Pros - Users value Brosix for its **easy daily use** , enabling quick communication, file sharing, and seamless collaboration. - Users value the **efficient and secure communication** that Brosix provides for seamless team collaboration and quick messaging. - Users appreciate the **ease of use** of Brosix, facilitating seamless communication and collaboration with teammates. - Users appreciate the **secure and efficient communication** features of Brosix, making teamwork seamless and private. - Users benefit from the **fast and secure file sharing** capabilities of Brosix, enhancing collaboration and productivity. ##### Cons - Users find the **learning curve steep** with Brosix due to a less intuitive interface and lack of guidance. - Users find the **limited customization** options of Brosix restrict their ability to enhance the user experience significantly. - Users note the **limited features** of Brosix, wishing for more customization options and user capacity improvements. - Users find **integration issues** with Brosix, feeling it lacks sufficient customization options and guidance for a smooth experience. - Users find a **lack of clarity** in Brosix's interface, with features that may not be immediately obvious to them. #### What Are Recent G2 Reviews of Brosix? **["Secure, Easy, and Efficient Team Communication"](https://www.g2.com/survey_responses/brosix-review-12164582)** **Rating:** 4.5/5.0 stars _— Joe T._ [Read full review](https://www.g2.com/survey_responses/brosix-review-12164582) **["Secure Workspace for Professional Collaboration"](https://www.g2.com/survey_responses/brosix-review-12156266)** **Rating:** 4.5/5.0 stars _— Abhinav S._ [Read full review](https://www.g2.com/survey_responses/brosix-review-12156266) ### [Flock](https://www.g2.com/products/flock/reviews) Flock is a communication and collaboration app for modern teams and businesses. Flock empowers teams by providing them with a slew of in-built productivity tools such as shared notes, reminders, to-dos, polls. Users can talk to remote teams over audio and video calls. Screen sharing allows teams to collaborate and share information better. Flock also comes deeply integrated with Google Drive. Other popular third-party integrations include- Google Calendar, Analytics, JIRA, Asana, Github, Twitter, Facebook and lots more. Flock’s App Store allows teams to plug apps into Flock and eliminate the need to switch between multiple tools to get work done. Flock’s features like bubbling up of recent conversations, easy keyboard shortcuts, and last message preview let teams easily use chats, rather than individually clicking on chat tabs. Flock’s magic search automatically displays important private channels and contacts without any need for typing. Flock lets you easily switch between teams, conversations, apps and much more. Flock Apps blend seamlessly with the core product, allowing for a more integrated experience. **Average Rating:** 4.4/5.0 **Total Reviews:** 294 #### How Do G2 Users Rate Flock? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Web Application:** 9.0/10 (Category avg: 9.0/10) - **Integrations:** 8.4/10 (Category avg: 8.4/10) - **File Sharing:** 9.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Flock? - **Seller:** [Flock](https://www.g2.com/sellers/flock-ca1bb983-9bc8-4461-a550-f0cca1f5e0d7) - **Year Founded:** 2005 - **HQ Location:** Menlo Park, US - **Twitter:** @Flock (13,984 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/flock/ (30 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Inside sales specialist, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Small, 39% Medium #### What Do G2 Reviewers Say About Flock? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Flock, enjoying its user-friendly design and smooth communication features. - Users value Flock for its **easy communication and collaboration** , enhancing their teamwork while minimizing email clutter. - Users appreciate the **easy communication and collaboration** features of Flock, enhancing team connectivity and efficiency. - Users appreciate the **streamlined file sharing** in Flock, enhancing collaboration and keeping communication efficient and organized. - Users value Flock for its **effective communication tools** , helping them stay updated and organized effortlessly. ##### Cons - Users experience **app issues** including lag during video calls and slowness in the mobile version, affecting usability. - Users find Flock's **integration issues** frustrating, as many third-party connections feel basic and limitations affect teamwork. - Users experience **slow loading** and occasional lag during video calls and when switching channels, affecting usability slightly. - Users find that **notification management can be overwhelming** in Flock, leading to a cluttered experience. - Users report **performance issues** with Flock, including lag and notification delays, especially on iOS devices. #### What Are Recent G2 Reviews of Flock? **["Simple and Effective Communication Tool for Team Collaboration"](https://www.g2.com/survey_responses/flock-review-12723444)** **Rating:** 4.0/5.0 stars _— Aman G._ [Read full review](https://www.g2.com/survey_responses/flock-review-12723444) **["User-Friendly and Cost-Effective Communication, Needs More Integration"](https://www.g2.com/survey_responses/flock-review-12731412)** **Rating:** 4.0/5.0 stars _— Rahul P._ [Read full review](https://www.g2.com/survey_responses/flock-review-12731412) ### [Pumble](https://www.g2.com/products/pumble/reviews) Pumble is a team communication and collaboration platform that helps teams stay connected through messaging, meetings, and organized conversations. Pumble is used by companies that want to simplify communication and keep everything in one place. It supports use cases such as team messaging, project coordination, remote work collaboration, and knowledge sharing. Users can organize conversations into channels based on teams, projects, or topics, and communicate through direct messages and group chats. Voice calls and video meetings are also available, enabling real-time collaboration when needed. This structure helps reduce reliance on email and supports more efficient communication across workflows. It can be used across departments to support daily communication, coordination, and collaboration needs. The platform helps teams centralize communication and maintain consistent access to information, which is important for alignment and operation efficiency. Its features support both quick interactions and more structured discussions. By organizing communication into channels, Pumble helps reduce noise and makes it easier for teams to follow relevant discussions. Message history is stored and searchable, allowing users to quickly find past conversations, shared files, and important updates. This helps teams maintain transparency and avoid losing key information. Pumble also supports file sharing within conversation, so teams can exchange documents, links, and resources without switching tools. This makes collaboration more efficient and keeps work context in one place. The platform is suitable for both in-office and distributed teams, supporting real-time and asynchronous communication. It is available on web, desktop, and mobile platforms, allowing users to stay connected across different environments. Integration with project management and time tracking tools enables teams to connect communication with task execution and reporting. Centralizes communication through channels, direct messages, and threads. Supports voice and video meetings for real-time collaboration. Keeps message history searchable and accessible for reference. Enables file sharing within conversations to support teamwork. Supports remote and hybrid work with cross-platform access and integrations. **Average Rating:** 4.5/5.0 **Total Reviews:** 41 #### How Do G2 Users Rate Pumble? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Web Application:** 8.8/10 (Category avg: 9.0/10) - **Integrations:** 8.2/10 (Category avg: 8.4/10) - **File Sharing:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Pumble? - **Seller:** [CAKE.com](https://www.g2.com/sellers/cake-com) - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @cake\_dot\_com (837 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cake-dot-com/mycompany (441 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 59% Small, 41% Medium #### What Do G2 Reviewers Say About Pumble? _AI-generated summary from verified user reviews_ ##### Pros - Users love Pumble's **user-friendly interface** , which simplifies team communication and enhances collaboration effortlessly. - Users highlight Pumble's **efficient communication tools** , enabling quick discussions and secure connections for remote work. - Users love the **seamless drag-and-drop file sharing** in Pumble, enhancing collaboration and saving valuable time. - Users value the **enhanced team collaboration** features of Pumble, making communication and teamwork seamless and effective. - Users love Pumble for its **intuitive interface** , making communication and navigation seamless and efficient for teams. ##### Cons - Users find Pumble's **limited integrations** challenging, making it harder to achieve a fully integrated workflow. - Users find Pumble's **customization options limited** , which restricts their ability to personalize the interface and notifications. - Users find **file sharing issues** with Pumble's restrictive limits on the free plan frustrating, especially for larger files. - Users are disappointed by the **limited features** and integrations on Pumble, affecting its overall usability. - Users find the **limited options** in Pumble's integrations and features restrict their collaborative capabilities. #### What Are Recent G2 Reviews of Pumble? **["Budget-Friendly Communication Tool with Room for Improvement"](https://www.g2.com/survey_responses/pumble-review-12719175)** **Rating:** 5.0/5.0 stars _— Sourav B._ [Read full review](https://www.g2.com/survey_responses/pumble-review-12719175) **["Effortless Team Collaboration with Time Tracking, Channels, and Seamless Calls"](https://www.g2.com/survey_responses/pumble-review-12969489)** **Rating:** 4.5/5.0 stars _— Konjengbam M._ [Read full review](https://www.g2.com/survey_responses/pumble-review-12969489) - [‹ Prev‹ Prev](/categories/business-instant-messaging?order=g2_score#product-list) - [1](/categories/business-instant-messaging?order=g2_score#product-list) - 2 - [3](/categories/business-instant-messaging?order=g2_score&page=3#product-list) - [4](/categories/business-instant-messaging?order=g2_score&page=4#product-list) - [5](/categories/business-instant-messaging?order=g2_score&page=5#product-list) - [6](/categories/business-instant-messaging?order=g2_score&page=6#product-list) - [7](/categories/business-instant-messaging?order=g2_score&page=7#product-list) - [8](/categories/business-instant-messaging?order=g2_score&page=8#product-list) - [Next ›Next ›](/categories/business-instant-messaging?order=g2_score&page=3#product-list) Spotlight Categories [Business Continuity Management (BCM) Software Solutions](https://www.g2.com/categories/business-continuity-management-software) [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) [Online Backup Software](https://www.g2.com/categories/online-backup) [User Research Tools](https://www.g2.com/categories/user-research) Similar Categories - [Employee Communications](/categories/employee-communications) - [Enterprise Social Networking (ESN)](/categories/enterprise-social-networking-esn) - [Frontline Worker Communication Platforms](/categories/frontline-worker-communication-platforms) [Browse Business Instant Messaging Themes](/categories/business-instant-messaging/themes) ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash") NP Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash) Updated October 23, 2024 Business instant messaging (BIM) software is a real-time, text-based internal messaging platform for businesses. It typically enables users to create small group chats for team collaboration, as well as larger channels for dispersing company-wide information. The rapid nature of these instant messaging products provides an internal space to quickly address coworkers without using informal means such as texting from a personal phone number. This enables teams to share information faster and more efficiently, which can help enhance productivity across the enterprise. Regardless of the device used, BIM platforms provide security features via encrypted messages and channel access control. Similar to [email software](https://www.g2.com/categories/email), BIM software enables users to share files, thread messages, archive conversations, and search internally within chats. A growing number of these products now have artificial intelligence (AI) capabilities, which enable smart replies and auto-responses when activated, as well as sentiment analysis for mood detection with responses. BIM platforms often have integrations with [AI chatbots software](https://www.g2.com/categories/ai-chatbots) and virtual assistant software to amplify productivity, especially in strengthening search capabilities and real-time language translation. AI also reinforces such platforms’ security features by continually monitoring communication channels and detecting threats to the platform. Businesses of all types and sizes use BIM solutions with other products, either alongside them or via integrations. This type of communication software allows for customization based on the company’s needs. It can often be integrated with [productivity bots software](https://www.g2.com/categories/productivity-bots), [video conferencing software](https://www.g2.com/categories/best-video-conferencing-software), [screen sharing software](https://www.g2.com/categories/screen-sharing), [project management tools](https://www.g2.com/categories/project-management-tools) and more. Business instant messaging tools can also be integrated with software such as [employee intranet software](https://www.g2.com/categories/employee-intranet) or [employee engagement software](https://www.g2.com/categories/employee-engagement) as ways to strengthen the employee experience. However, there are standalone BIM solutions available that can integrate other productivity software natively. This allows for further personalization based on the needs of the enterprise. To qualify for inclusion in the Business Instant Messaging (BIM) category, a product must: - Allow users to engage in peer-to-peer conversations, group chats, or channels in an instant messaging format - Provide secure file sharing capabilities - Enable users to search within the channels and chat histories - Track conversation history - Integrate with chatbots, employee intranet, video conferencing or productivity apps Show More * * * ## How Do You Choose the Right Business Instant Messaging Software? ### What You Should Know About Business Instant Messaging Software ### What is Business Instant Messaging Software? Business instant messaging software provide users with instant messaging platforms that allow direct and group messaging capabilities within an organization. These tools aim to facilitate quick conversations between team members. Business messaging tools make communicating with coworkers as easy as chatting with friends on social media or via text. Most business instant messaging options include emoji and GIF capability to promote authentic and natural conversation within the workplace. Key Benefits of Business Instant Messaging Software - Offer instant communication capability between team members - Allow teams to connect regardless of location - Make messages easily searchable - Provide a less formal virtual space for team communication - Connect an organization horizontally and vertically ### Why Use Business Instant Messaging Software? Most modern businesses leverage some type of business instant messaging software. They provide a cornucopia of benefits, making them a mainstay of the modern software stack. **Rapid —** Business messaging tools support employees by bringing instant messaging to a workforce. Teams can rapidly communicate with one another, facilitating collaboration between remote employees, across teams, or across offices. **Informal —** Email etiquette is notoriously difficult to master and can feel unnecessarily formal for simple questions. Business messaging tools allow teams to toss out overly professional decorum and focus on content over etiquette. **Mobile —** All competitive business instant messaging products tout a robust, intuitive mobile application to pair with their desktop offering. Today, business requires people to reachable to support their peers at all times. Business instant messaging platforms are easy to use at work and on the go. **Adoptable —** Instant messaging feels natural for most users at this point. Millennials now constitute the bulk of the workforce, and business instant messaging software is a natural step for this generation. Adoption rates are high since business messengers feel familiar. ### Who Uses Business Instant Messaging Software? Organizations across industries use business instant messengers to connect their employees. The software equips users with a quick, streamlined method of communicating with peers for all topics These platforms provide a time-effective alternative to passive mediums such as email or intrusive in-person meetings. The benefits provided by business instant messaging software are useful to businesses of any size—from three people to 3,000 people. Whether coordinating shifts in a university’s psychology lab or meetings in a Fortune 500 company, efficient communication is paramount. ### Kinds of Business Instant Messaging Software **Stand-alone —** Many business instant messengers are stand-alone products integrations. Dedicated business instant messaging tools sometimes provide additional features like video conferencing, limited VoIP capability, and employee directories to create a comprehensive communication hub. **Embedded —** Instant messaging might come as an additional feature in other types of software or larger collaboration suites. Business instant messaging functionality is often found in [employee intranet software](https://www.g2.com/categories/employee-intranet), [employee engagement software](https://www.g2.com/categories/employee-engagement), or virtual workspaces. Other types of communication software, like [video conferencing software](https://www.g2.com/categories/video-conferencing), can also provide instant messaging. **Industry-specific —** Some business instant messengers are built for specific industries with their unique needs in mind. For example, business instant messaging tools for manufacturing and field service will often include [push-to-talk (PTT) software](https://www.g2.com/categories/push-to-talk-ptt) built in so remote employees have multiple instant communication channels. There are also [clinical communication and collaboration platforms](https://www.g2.com/categories/clinical-communication-and-collaboration) and [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) built specifically for health care organizations. These platforms take patient confidentiality into consideration. Some popular, generalized business messengers have started to create industry-specific solutions or build compliance into their product so they’re available for specific industries. ### Business Instant Messaging Software Features Business instant messaging software share a few basic features across all products. As the space continues to become more competitive, some vendors have added additional communication and productivity features to help their product stand out. **Instant messaging —** Instant, direct messaging is the main feature of business messenger applications. Users can instantly send direct or group messages. Depending on the administrator’s permissions, additional groups can be made by users or administrators. **Status updates —** Users can leave a status attached to their profile to indicate their availability. **Activity feed —** An activity feed is available to update users on new direct messages sent to them or new messages in groups. The feed will sometimes present replies to posts made by the user. **Notifications —** Business messaging tools provide notifications when a user receives a direct message or a message is posted in a group. Additionally, users can turn notifications off or set certain permissions for notifications. **Emojis —** Business messaging apps will often come loaded with emojis. Some applications even allow users to create their own. **Search —** A search bar enables users to use keywords to easily find old messages. **File sharing —** One of the main benefits of business messaging is the ability to easily and quickly share files and documents. Users can send links to documents hosted in the cloud or attach files saved on a desktop. Some tools even integrate with file repositories for streamlined file sharing. **Surveys and polls —** Business messengers often provide simple survey and polling features allowing users to rapidly make decisions within the app. #### Additional Business Instant Messaging Features **Conferencing —** There has been increased effort to include audio and video conferencing functionality within business instant messaging products. When users can quickly move between text-based and audio-based communications, problems are resolved and questions are answered more efficiently. **Knowledge base integration —** Some knowledge management tools serve as connectors between business instant messaging apps and knowledge bases. This type of integration attaches questions to answers then sends both to a searchable knowledge base. **Automatic translation —** Some business messaging applications can automatically translate messages from one language into another via [machine translation software](https://www.g2.com/categories/machine-translation). **Screen sharing —** Business messengers with video conferencing capability often allow screen sharing between conference participants. **AI assistants —** AI assistants are sometimes included in business messaging apps. They guide users to behaviors based on the messages they’ve sent. For example, if a user types to another that they need to meet at a certain date or time, an embedded AI assistant can open a prompt for the user to add an event to their calendar. ### Trends Related to Business Instant Messaging Software **Addition of conferencing features —** Traditionally, businesses relied on one tool for instant messaging and another for video and audio conferencing. This was beneficial since conferencing often includes external entities without access to internal tools. However, more businesses are recognizing the benefits of video conferencing and VoIP for internal use cases. It’s inconvenient for users having a conversation in one application to move to another, even if it would be a more fruitful exchange if they did so. Subsequently, more businesses are looking for instant messaging tools that provide avenues for voice and video conferencing. More business messengers include video conferencing and VoIP capability in their offering, albeit not the best of breed since they’re not the main feature of the product. This may change as more vendors prioritize audio and video conferencing within their products. ### Potential Issues with Business Instant Messaging Software **Contextual inappropriateness —** The convenience of instant messaging in the workplace is often a boon. As useful as business instant messaging software is, it is not always the most efficient or appropriate channel for certain situations. Problems can arise when individuals haven’t created clear distinctions for when it is appropriate to use a business messenger over email or another communication channel. While one-line emails could easily be relayed in an instant messenger, long-form messages with potential external participants aren’t appropriate on a business instant messaging platform. This potential problem can be avoided with the implementation of clear guidelines identifying which communication channels should be used in a given situation. Businesses and organizations should include these guidelines in their onboarding and training process and make them available in a knowledge base for reference. Individuals who don’t use the appropriate channels should be gently reminded to break these habits. ### Software and Services Related to Business Instant Messaging Software [**Productivity bots**](https://www.g2.com/categories/productivity-bots) **—** There are productivity bots built for specific instant messaging software to extend their functionality. Productivity bots can serve as AI assistants if a product doesn’t have one embedded, or provide helpful features that aren’t otherwise available to users on the native platform. For example, productivity bots can add polls or surveys to products that don’t offer them natively, or connect the app to other tools. [**Employee intranet**](https://www.g2.com/categories/employee-intranet) **—** Some employee intranet solutions provide a business instant messaging tool within their product. If one isn’t provided, products often integrate with other popular business messaging options to fill this gap. Users benefit from having instant messaging tools deployed within their intranet since the intranet can serve as a consolidated collaboration and communication suite.