--- title: ChatWork Reviews meta_title: 'ChatWork Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 83 reviews by the users' company size, role or industry to find out how ChatWork works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 83 scale: '5' date_modified: '2026-06-24' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # ChatWork Reviews **Vendor:** ChatWork **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.3/5.0 **Total Reviews:** 83 ## About ChatWork Chatwork is a comprehensive business communication and collaboration platform designed to streamline team interactions and enhance productivity. By integrating real-time messaging, task management, file sharing, and video conferencing into a single, user-friendly interface, Chatwork eliminates the need for multiple tools, facilitating seamless collaboration among team members. Its intuitive design and robust features make it an ideal solution for organizations seeking to improve internal communication and project management efficiency. Key Features and Functionality: - Chat: Engage in direct messages or group chats, with options to mark important conversations and search messages by keywords. - Task Management: Assign tasks to yourself or colleagues, set deadlines, and track progress to ensure accountability and timely completion. - File Sharing: Upload, preview, and download various file formats, including documents and images, directly within the chat interface. - Video Calling: Conduct face-to-face meetings with group video calls, share screens, and collaborate effectively, even on mobile devices. - Contact Management: Easily add contacts via email or Chatwork ID, manage invitations, and organize your network efficiently. - Notifications: Customize notifications with on-screen alerts, sound, and email options to stay informed about important updates. - User Management: Add new users, manage member information, and organize groups to maintain a structured communication environment. Primary Value and Solutions Provided: Chatwork addresses common challenges in workplace communication by reducing reliance on emails and meetings, thereby saving time and enhancing collaboration. Its integrated task management ensures that responsibilities are clearly defined and monitored, preventing oversights. The platform's secure environment, with features like SSL encryption and AES256 file encryption, ensures that all communications and data remain protected. By offering a centralized hub for messaging, task tracking, file sharing, and video conferencing, Chatwork simplifies workflows and fosters a more connected and efficient team dynamic. ## ChatWork Pros & Cons **What users like:** - Users find ChatWork's **ease of use** makes team communication efficient, with a friendly interface and quick setup. (15 reviews) - Users value the **smooth and organized communication** of ChatWork, which enhances productivity and collaboration across teams. (13 reviews) - Users highlight the **easy and quick setup** of ChatWork, facilitating smooth communication without hassle. (11 reviews) - Users love the **smooth and organized file sharing** in ChatWork, enhancing collaboration and productivity within teams. (8 reviews) - Users value the **simplicity and focus** of ChatWork, enhancing team coordination and communication without distractions. (7 reviews) - Users appreciate the **seamless team collaboration** in ChatWork, enhancing productivity and simplifying communication across projects. (7 reviews) - Organization (6 reviews) - Task Management (6 reviews) - Customization (4 reviews) - Users enjoy the **simplicity and efficiency** of ChatWork for seamless team organization and communication. (4 reviews) **What users dislike:** - Users are frustrated by **integration issues** with ChatWork, limiting flexibility and the overall user experience. (7 reviews) - Users note the **limited features** of ChatWork, which detract from the overall user experience compared to competitors. (6 reviews) - Users find the **limited customization options** in ChatWork restrict their ability to tailor the experience to their needs. (5 reviews) - Users notice **missing features** in ChatWork, such as laggy chat loading and lack of message organization tools. (5 reviews) - Users find **limited options** in ChatWork, particularly with group chat caps and subpar organization for complex discussions. (3 reviews) - Lack of Clarity (2 reviews) - Users find the **learning curve steep** with ChatWork, as initial setup and message searches can be frustrating. (2 reviews) - Slow Loading (2 reviews) - Difficult Navigation (1 reviews) - Users find ChatWork's pricing to be **expensive** compared to other collaboration tools, affecting their overall value perception. (1 reviews) ## ChatWork Discussions - [Is Chatwork safe?](https://www.g2.com/discussions/is-chatwork-safe) - 2 comments - [View ChatWork pricing details and edition comparison](https://www.g2.com/products/chatwork/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-26+15%3A32%3A33+-0500&secure%5Bsession_id%5D=18da7f0e-0e18-439f-9268-bd4fc808a1df&secure%5Btoken%5D=ca0490bec0c9b8e67d5583c32b485d7bd4621ab0cd2945c6374391bd63524240&format=llm_user) ## ChatWork Features **Business Instant Messaging** - File Sharing - Notifications - Search **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Generative AI - Business Instant Messaging** - Text Summarization **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top ChatWork Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,401 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,539 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews)