--- title: ChatWork Reviews meta\_title: 'ChatWork Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how ChatWork works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 83 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # ChatWork Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ChatWork but has limited features. Are you part of the ChatWork team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Chatwork is a comprehensive business communication and collaboration platform designed to streamline team interactions and enhance productivity. By integrating real-time messaging, task management, file sharing, and video conferencing into a single, user-friendly interface, Chatwork eliminates the need for multiple tools, facilitating seamless collaboration among team members. Its intuitive design and robust features make it an ideal solution for organizations seeking to improve internal communication and project management efficiency. Key Features and Functionality: - Chat: Engage in direct messages or group chats, with options to mark important conversations and search messages by keywords. - Task Management: Assign tasks to yourself or colleagues, set deadlines, and track progress to ensure accountability and timely completion. - File Sharing: Upload, preview, and download various file formats, including documents and images, directly within the chat interface. - Video Calling: Conduct face-to-face meetings with group video calls, share screens, and collaborate effectively, even on mobile devices. - Contact Management: Easily add contacts via email or Chatwork ID, manage invitations, and organize your network efficiently. - Notifications: Customize notifications with on-screen alerts, sound, and email options to stay informed about important updates. - User Management: Add new users, manage member information, and organize groups to maintain a structured communication environment. Primary Value and Solutions Provided: Chatwork addresses common challenges in workplace communication by reducing reliance on emails and meetings, thereby saving time and enhancing collaboration. Its integrated task management ensures that responsibilities are clearly defined and monitored, preventing oversights. The platform's secure environment, with features like SSL encryption and AES256 file encryption, ensures that all communications and data remain protected. By offering a centralized hub for messaging, task tracking, file sharing, and video conferencing, Chatwork simplifies workflows and fosters a more connected and efficient team dynamic. * * * Seller [ChatWork](https://www.g2.com/sellers/chatwork) Discussions [ChatWork Community](https://www.g2.com/products/chatwork/discuss) Solution Type Best-of-Breed Overview by Hayato Ishida (Product Manager at ChatWork) Show More ## Pricing Pricing provided by ChatWork. ### Personal $4 per month ### Business $5 per month [ View More Pricing Information ](https://www.g2.com/products/chatwork/pricing) ## Top-Rated Alternatives [ ![Slack](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Slack") Slack 4.5/5(39,265) ](https://www.g2.com/products/slack/reviews) [ ![Microsoft Teams](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Teams") Microsoft Teams 4.4/5(19,253) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Rocket.Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/chatwork/competitors/alternatives) ## User Insights Average based on 83 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. BDR Financial Services Mid-Market (51-1000 emp.) 5/4/2026 "Simple, Reliable Team Communication with Great Integrations" 4.5/5 What do you like best about ChatWork? I love this platform as this platform is very simple to use. It also have a good User Friendly Interface making the user feel comfortable while communicating with the teams. The onboarding and adding of team mates is very simple allowing a better communication with less delays. The performance of this platform is reliable which is one strong point of this platform. Mention can also be made allowing a more focused messaging enabling teams to engage well with individuals. The capability to add attachment of various files and drop links is really good for this platform. The capability of this platform to integrate with 3rd party application like Zoom or Box makes this platform more better. I am glad that this platform is accessible through its application on phone and desktop increase the portability of this platform. The pricing of this platform is also moderate which is really comfortable for small teams and MSME's. Review collected by and hosted on G2.com. What do you dislike about ChatWork? I love most part of this platform but I wish that the android version application had a better user interface. I also wish that more features can be added to improve the usability of this platform. Allowing an optional video call easily would also be really helpful. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? This platform improves productivity by allowing teams to communicate faster with its simple interface. It supports all necessary feature for good communication and the platform have a reliable performance with improved portability with its mobile and desktop application. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: G2 invite VK Vinoth Kumar K. Manager - People Function Education Management Mid-Market (51-1000 emp.) 5/7/2026 "Effective Team Coordination with Built-In Task Management" 4/5 What do you like best about ChatWork? I really like that ChatWork is simple to use, which makes communication very organized. The built-in task management option is exceptional for tracking pending work and follow-ups. The ability to create tasks directly from conversations helps avoid missing action items. It's great for collaboration, as internal teams coordinate easily without relying on emails, improving productivity. The platform allows for sharing files instantly and tracking tasks, all in one place, which makes coordination easier. I also appreciate the file sharing and notification options for their positive impact on daily work. Accessing ChatWork via mobile is a big advantage, ensuring connectivity even when working remotely or outside office hours. The initial setup was straightforward, and the user onboarding didn't require much training, with a smooth interface and easy-to-understand core features like task, file sharing, and chat options. Review collected by and hosted on G2.com. What do you dislike about ChatWork? The integrations can be improved with other platforms because it feels limited compared to other collaboration tools. A modern UI with good customization options will help in improving the experience. Sometimes, searching previous conversations is slightly difficult when we have long discussion threads, particularly when there are multiple discussions in the same place. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I use ChatWork for team communication, task tracking, and improving productivity. It reduces reliance on emails, organizes conversations, and keeps track of pending tasks. The built-in task management and file sharing help streamline collaboration across teams efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kerly D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerly D.") KD Kerly D. Purchasing and helpdesk admin Small-Business (50 or fewer emp.) 4/29/2026 "Seamless Communication for Growing Teams" 5/5 What do you like best about ChatWork? I really like that ChatWork can be used on both phone and computer. I find it really versatile for sharing documents because the documents stay in the conversation. This is important as sometimes we cannot share sensitive data from our portfolio clients on instant messaging apps. The initial setup was pretty easy because all of us use the same workspace. Review collected by and hosted on G2.com. What do you dislike about ChatWork? I think the categorization of documents in the conversation should be automatic by the system. It should be easy to archive them in a library with information on who has seen them. It would also be nice to forward documents to an email or add a cloud base like Drive or Dropbox to archive them. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I use ChatWork to improve company communication, letting us share ideas without office visits. It keeps work discussions separate from social media. I like that it's available on phone and computer and allows document sharing within conversations, maintaining data security. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Hem J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hem J.") HJ Hem J. Assistant Manager Mid-Market (51-1000 emp.) 11/25/2025 "Effortless Task Management with Clear Communication" 4/5 What do you like best about ChatWork? I like using ChatWork for targeted communications and task assignment. It works as an email eliminator, making it unnecessary to write lengthy business emails, which is great. I appreciate how easy it is to assign tasks and monitor deadlines along with the progress made by assignment groups or teams. This gives clear ownership, reduces overlap, and avoids last-minute blame games, so we can see a picture with clarity and transparency. I find account creation simple and the initial setup was easy. Minimal training is needed due to its interface, and I love the flexible structure. Review collected by and hosted on G2.com. What do you dislike about ChatWork? N/A Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? ChatWork eliminates lengthy emails, making communication targeted and concise. I find it easy to assign tasks and monitor deadlines, which helps with clear ownership, reducing overlap, and avoiding last-minute blame games. It creates transparency and clarity in team operations. Review collected by and hosted on G2.com. Show More 5/29/2026 Validated ReviewerSource: Organic ![Lê Phương T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lê Phương T.") LT Lê Phương T. Project Manager Small-Business (50 or fewer emp.) 4/28/2026 "Simple and Reliable for Team Communication" 4/5 What do you like best about ChatWork? I mainly use ChatWork to chat with my team and manage tasks. ChatWork helps me keep communication clear between the Japan team and the Vietnam team, so we don't miss information or misunderstand requirements. What I like most about ChatWork is how simple and easy it is to use. The chat and task features are straightforward, making it easy to assign work and follow up without confusion, especially when working with a Japan-based team. The chat in ChatWork helps keep conversations organized by project, so it's easy to follow discussions and not miss anything. The task feature in ChatWork makes it easy to assign work to specific people and set deadlines right from the chat. I can quickly see who is responsible for what and check the progress, which helps avoid missing tasks and keeps the team on track. The initial setup of ChatWork was very easy, and the interface is simple, so even new team members can quickly understand how to use it. It works really well for team communication and basic task management, especially with Japanese teams. I’d rate it around 8 out of 10 for these strengths. Review collected by and hosted on G2.com. What do you dislike about ChatWork? One downside of ChatWork is that the UI feels a bit outdated, and it can be hard to search for older messages. Also, the task feature is quite basic, so for more complex projects, it's not as powerful as dedicated task management tools. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I use ChatWork to communicate clearly with teams in Japan and Vietnam, avoiding misunderstandings. The chat and task features organize discussions by project and help assign work, ensuring tasks are not missed. It's simple to use, making communication smooth and integration with other tools easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Matthew O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew O.") MO Matthew O. Technical Writer Small-Business (50 or fewer emp.) 5/28/2026 "Simple, Organized Team Collaboration in One Place" 5/5 What do you like best about ChatWork? What I like best about ChatWork is its simple and organized communication system. It makes team collaboration easier by bringing group chats, task management, and file sharing into one place. I also appreciate how user-friendly the platform is, especially for managing work discussions and staying connected with team members. Review collected by and hosted on G2.com. What do you dislike about ChatWork? One thing I dislike about ChatWork is that some features feel limited compared to other collaboration platforms, especially when managing larger projects. The interface can also feel a bit outdated at times, and notifications may become overwhelming in very active group chats. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? ChatWork helps teams solve communication and collaboration challenges by keeping messages, tasks, and file sharing in one platform. This benefits me by improving coordination, reducing communication delays, and making it easier to stay organized and productive. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Carlos F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos F.") CF Carlos F. Mid-Market (51-1000 emp.) 4/28/2026 "Seamless Communication, Effortless Setup" 5/5 What do you like best about ChatWork? I like that ChatWork lets you classify and prioritize your chats, which makes it easier to manage. The overall chat experience is really good and easy to work with, though it might seem a bit complicated at first. I appreciate how it's faster than emails and saves me a lot of time. The setup process is also really easy, taking less than three minutes. I prefer using the app, but you can use the web browser too, and both options work pretty well. Review collected by and hosted on G2.com. What do you dislike about ChatWork? I have no issues s far. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? ChatWork makes communication faster, eliminating the delays typical with emails or faxes. It saves me time by providing instant responses and helps me prioritize conversations, making it easier to find and access important information. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vikas K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vikas K.") VK Vikas K. Senior Software Developer Mid-Market (51-1000 emp.) 12/18/2025 "Simple, Focused Communication That Keeps Teams Aligned" 5/5 What do you like best about ChatWork? What I like best about ChatWork is how simple and focused it is. As an ASP.NET developer, I use it daily for team coordination,sharing updates, clarifying requirements, and resolving issues quickly. It keeps communication clean without unnecessary features, so it’s easy to follow conversations and stay aligned without distractions. Review collected by and hosted on G2.com. What do you dislike about ChatWork? One thing I dislike about ChatWork is that it feels a bit basic for more complex discussions. Managing long technical conversations or tracking past decisions can be difficult, and the search and message organization could be better. It works well for quick coordination, but it’s not ideal for detailed technical discussions. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? ChatWork solves the problem of quick and clutter-free team communication. It helps me coordinate with my team, clarify requirements, and share updates without long email threads. For day-to-day development work, it saves time and keeps everyone aligned, which makes collaboration smoother and more efficient Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mohd F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd F.") MF Mohd F. Senior Customer Success Associate Mid-Market (51-1000 emp.) 3/19/2026 "Effortless Communication, Stellar Third-Party Integrations" 5/5 What do you like best about ChatWork? I like using ChatWork because it's very easy to use, and we can handle a lot of work without needing to move around. We can make video calls, voice calls, conference calls, and share data and documents with our internal team quickly. I also like that we can integrate and sync it with third-party apps like Salesforce and other software, which is useful for reaching out to clients and gathering documents and data. The initial setup was very easy too. Review collected by and hosted on G2.com. What do you dislike about ChatWork? It can work on integrating more softwares Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I find ChatWork easy to use for handling various tasks, like making calls and sharing documents, without moving places. Integrating with apps like Salesforce helps us reach clients and gather data efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AA Abbey A. 2/2/2026 "Effortless Collaboration, Intuitive Task Management" 4.5/5 What do you like best about ChatWork? I love the fact that I can turn a chat message directly into a task with ChatWork. I also enjoy the feature that allows me to invite external clients or vendors into specific chatrooms for free. This makes it easy to have a secure and organized space for client communication, which is way better than messy email threads. The initial setup of ChatWork was effortless and highly intuitive. Review collected by and hosted on G2.com. What do you dislike about ChatWork? I find that conversations are displayed chronologically, which makes it difficult to follow multiple topics in a single room. Also, the free version has a cap on the number of group chats a user can join, which is restrictive for large collaboration. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I use ChatWork for project communication and task management. It solves work-life distractions, fragmented workflows, and email overload by turning chat messages into tasks and offering structured client communication. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about ChatWork? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ChatWork ](https://www.g2.com/products/chatwork/discussions/new) GU Guest User • Last activity 2 months ago Is Chatwork safe? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/is-chatwork-safe) [ View all Discussions ](https://www.g2.com/products/chatwork/discuss) ## Pricing Options Pricing provided by ChatWork. ### Personal $4 per month ### Business $5 per month ### Free $0 per month [ View More Pricing Information ](https://www.g2.com/products/chatwork/pricing) ChatWork Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5(39,265) [ Compare Now ](https://www.g2.com/compare/chatwork-vs-slack) ##### ##### ChatWork Features Business Instant Messaging File Sharing Notifications Search Business Instant Messaging Audio Conferencing Video Conferencing Generative AI - Business Instant Messaging Text Summarization AI - Business Instant Messaging AI Powered Search Smart Notifications AI Powered Language Translation [ View More Features ](https://www.g2.com/products/chatwork/features) ##### Categories on G2 [Business Instant Messaging](https://www.g2.com/categories/business-instant-messaging) ##### Explore More [Tontine](https://www.g2.com/glossary/tontine-definition)[Which API management software offers the best analytics?](https://www.g2.com/discussions/which-api-management-software-offers-the-best-analytics)[Best quality management systems for small software firms](https://www.g2.com/discussions/best-quality-management-systems-for-small-software-firms-what-s-working-in-2025) [Which business entertainment services offer clear expectations and verified reviews without complex implementation?](https://www.g2.com/discussions/which-business-entertainment-services-offer-clear-expectations-and-verified-reviews-without-complex-implementation)[Which network management software offers the best real-time monitoring?](https://www.g2.com/discussions/which-network-management-software-offers-the-best-real-time-monitoring)[Pros and Cons Details](https://www.g2.com/products/chatwork/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)