Zulip Reviews & Product Details

The main advantage that helped me and that I liked about Zulip is its topic-based messaging system, which allows me to organize all conversations into specific channels within channels. This keeps information clear and allows for more focused conversations, enabling me to track different topics without getting lost in a sea of ​​messages. Another feature I liked is its excellent customer service; they are agile and very professional in their responses. The integrations with other tools like GitHub and Jira also make projects more fluid. Review collected by and hosted on G2.com.

Overall, I feel it's a good platform, but one area for improvement is its notification system. Sometimes it seems outdated and doesn't send notification reports until it's reopened. Review collected by and hosted on G2.com.

Great team chat for desktop. Love the threads-within-channels UX, help keep discussions organised, feels more intuitive than Slack. The Zulip team are very responsive to issue reports and requests, both in their community and over email. Our dev team likes it so much for internal chat that we've started a new server for our external dev community to get support when building on our open-source software. Also a big fan of Zulip's open-source approach, looking forward to more updates. Review collected by and hosted on G2.com.

Mobile app UX still needs a lot of work IMO. Home screen should be recent conversations instead of inbox, a view which is completely missing in mobile. Generally feels fiddly to get to where you want. Also too easy to respond to messages in the wrong channel/thread, happens frequently. Mobile aside, the project is early, so still needs more polish, integrations, theme customization, etc. But despite these issues, I'd still recommend the platform. Review collected by and hosted on G2.com.

I like how I can stay up to date with my team that is working together on multiple things at once, without it feeling chaotic. Even though we work on several different things, Zulip makes it easy to focus on one thing at a time when you need to, and also catch up on what's been going on while you were gone. The way messages are grouped by short- or long-lived topics makes it much more organized than any alternative real-time chat I've ever used. Review collected by and hosted on G2.com.

Parts of the UI feel less polished than the more widely-used alternatives. Review collected by and hosted on G2.com.

The two-tiered structure of the channels split into topics makes it very easy to keep discussions focused. The free tier is very generous and more than plenty for our small startup. Whenever we had any issues, we could easily reach them and get them resolved. Overall, Zulip has become both a chat app and an organic repository of knowledge for our organisation. Review collected by and hosted on G2.com.

The interface can be a bit clunky at times, where sometimes it does things slightly differently than you'd expect. But I can't even come up with concrete examples right now, so it's not a major thing. Review collected by and hosted on G2.com.

It is easy to use. Handy and fulfill all my important things. I can send invites to people and can chat in groups and in personal space as well. It helps in customization as well. The interface is really good and also very fast. I use it 2-3 times a week. The implementation is easy since it is more like Slack and Discord. I am already familiar with it. The customer support is okay. Sometimes takes time, but resolves all the issues. I have heard that it is easy to integrate, but I have not integrated anything with this either, but all in all, it was good. Review collected by and hosted on G2.com.

I do not face any issues. Since it is more like Discord and Slack. Review collected by and hosted on G2.com.

I love Zulip's intuitive user interface, which I find to be beautifully simple and easy to navigate. The range of options available when responding to coworkers, such as the code option which I frequently utilize, enhances my communication efficiency. I also find it extremely useful that Zulip makes it easy to copy and paste screenshots and send videos, which flexibly supports different communication needs. Creating new channels centered on different topics is seamless and simplifies topic management within the team. The initial setup was effortless, with an administrator conveniently adding my account. I appreciate receiving a welcome email that contained all the necessary information for quick onboarding, along with preserving the organization URL for any potential integration with other tools. The desktop feature is another asset, allowing me to work conveniently from my computer. Since starting to use Zulip, I have encountered virtually no problems, and it proves to be a robust communication tool for our organization. Review collected by and hosted on G2.com.

I sometimes accidentally post in the wrong channel or create a new topic unintentionally. The default text suggests a 'new topic' or 'default response', which can lead to posts being mistakenly filed under a new topic instead of the intended existing channel or group. This requires me to go back, delete, and repost in the correct location. The system isn't always clear on where a message is being posted, leading to these errors. However, with more familiarity, this issue occurs less frequently for me. Review collected by and hosted on G2.com.

I really like the enforced structure - conversations are organised into channels (top level) and then topics (lower level), which is a really nice way of organising things, which Slack and Mattermost don't have.

In both Slack and Mattermost you have threads instead, which is fine, but I feel like there needs to be a strong group norm on using those, which in my communities there does not seem to be. Zulip provides a slightly firmer nudge to seperate out different conversations.

It is also possible to move conversations into the right place if people start them in the wrong place, which I like.

It's also possible to set your notifications more finely in Zulip than it is in Slack or Mattermost, which I really like.

I also like that there is a free hosted option, and since it is open-source it would be possible to move yourself onto a self-hosted open if the community were to grow and you didn't want to pay Zulip. They're also generous in providing free premium accounts to open-source and research projects.

There's also a very active support community (which uses zulip as a forum chat, of course!) which seems more responsive and grass-roots than the Mattermost forum.

I'm excited that there is a matrix bridge, although I haven't looked into that properly yet. Review collected by and hosted on G2.com.

I think it would be cool if it were proposing/advancing an open standard so that it could be interoperable with other tools (would it be possible to use zulip as a matrix client, for example?). This is scraping the barrel though - there's nothing I particularly dislike about Zulip. Review collected by and hosted on G2.com.

I use Zulip to organize the communication and collaboration among my research team.

Since we frequently need to discuss the implementation of our software tools,

I greatly appreciate the integration with GitLab and the Markdown support.

Besides, Zulip has a clean UI, which allows new team members to quickly get used to it. Review collected by and hosted on G2.com.

I have been using Zulip for more than 5 years. So far it has worked for my use cases very well. Review collected by and hosted on G2.com.

Zulip has become our go-to tool for daily communication. The way it organizes conversations into topics feels intuitive and helps keep discussions focused. It's especially well-suited for technical staff, since it supports straightforward formatting with MarkDown. If you need to add more functionality, the API is user-friendly and makes it easy to create new integrations quickly. Reaching out to support is also convenient, as you can contact them directly through their own Zulip instance. In my experience, their responses are usually prompt and courteous. Review collected by and hosted on G2.com.

Unfortunately, our non-technical departments struggle to get started with Zulip because of its primarily text-based interface. Introducing a non-power user mode, perhaps with a more WYSIWYG approach, would make onboarding these teams faster and reduce their initial resistance. Review collected by and hosted on G2.com.

The software offers a wide range of features and has a user-friendly interface. Its analytics are helpful, and I appreciate the quick response time. Review collected by and hosted on G2.com.

The attachment size is insufficient, and I would also like to see a lower price category for organizations with a larger number of users. Review collected by and hosted on G2.com.