# Top Free AI Customer Support Agents Software - Page 2

## How Many AI Customer Support Agents Software Products Does G2 Track?

**Total Products under this Category:** 538

### Category Stats (Jul 2026)

- **Average Rating:** 4.67/5 (↑0.04 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+17.2%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: July 31, 2026_

## How Does G2 Rank AI Customer Support Agents Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 83,600+ Authentic Reviews
- 538+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AI Customer Support Agents Software
 ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=1437428&focus%5B%5D=574&focus%5B%5D=1371397&focus%5B%5D=4215&focus%5B%5D=1408919)

Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Retell AI, Genesys Cloud CX, and ServiceNow AI Agents.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=retell-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=servicenow-ai-agents)

**Sponsored**

### Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-07-31T10%3A48%3A07Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%2Ffree%3Fpage%3D2&secure%5Btoken%5D=66ccda61bf4bbda75dd66c235b04e93b3a571d5f3624369a9511a2b7c2b23216&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [Wonderchat](https://www.g2.com/products/wonderchat/reviews)

Wonderchat is an AI customer service and sales agent that answers only from your own content and cites the source on every reply. It reads your help center, documentation, product catalog, and past tickets, so it resolves customer questions without inventing answers about pricing, specs, or policy. Key benefits: • Every answer is grounded in your content and shows its source, so the AI agent does not hallucinate. • Says when it cannot answer and hands the conversation to a human, with the full chat history already on screen. • Sets up on your existing documentation and knowledge base, no code required. • Runs an AI voice agent and live chat, plus native human handover. • Flat, predictable pricing. You do not pay per resolution, so each one costs less as you scale. • Two agents on one platform: a Support Agent that deflects tickets and a Sales Agent that qualifies leads from your website. • Integrates with Salesforce, Zendesk, Freshdesk, HubSpot, Shopify, and Calendly. • SOC 2 Type II, GDPR (EU-hosted in Frankfurt), and a HIPAA BAA available. How it works: Wonderchat uses multi-pass retrieval to find the right answer in your knowledge base, then shows the exact source it used. When the first search comes back weak, it reformulates and searches again. A self-improving QA loop flags weak answers as knowledge gaps and proposes a fix you approve in one click, so the agent keeps getting better on your own content. Proof of performance: • 1.7M+ conversations resolved for 1,000+ businesses across 40+ languages. • ~76% resolution rate across customers in the last 30 days. • Jortt resolves ~92% of roughly 30,000 monthly inquiries with Wonderchat. Best for SaaS teams replacing a docs bot that hallucinates, industrial and ecommerce sites that need to answer pre-sales questions before a buyer leaves, and support teams that want ticket deflection they can trust.

**Average Rating:** 4.9/5.0

**Total Reviews:** 20

#### Who Is the Company Behind Wonderchat?

- **Seller:** [Wonderchat](https://www.g2.com/sellers/wonderchat)
- **Year Founded:** 2023
- **HQ Location:** Singapore , SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e8bda2070d382edf89cb7738344bf2d5820b7f7d7c8f75366e9b17323e674b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwonderchat%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 62% Small, 19% Medium

#### What Are Recent G2 Reviews of Wonderchat?

**["Wonderchat: Easy Setup, Helpful Answers, and Responsive Support"](https://www.g2.com/survey_responses/wonderchat-review-13110742)**

**Rating:** 5.0/5.0 stars

_— Marion K._

[Read full review](https://www.g2.com/survey_responses/wonderchat-review-13110742)

**["Wonderchat: Simple, powerful, and top support – clear recommendation"](https://www.g2.com/survey_responses/wonderchat-review-13148353)**

**Rating:** 5.0/5.0 stars

_— Samuel F._

[Read full review](https://www.g2.com/survey_responses/wonderchat-review-13148353)

### [Voiceflow](https://www.g2.com/products/voiceflow/reviews)

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences.

**Average Rating:** 4.6/5.0

**Total Reviews:** 111

#### Who Is the Company Behind Voiceflow?

- **Seller:** [Voiceflow](https://www.g2.com/sellers/voiceflow)
- **Company Website:** www.voiceflow.com
- **Year Founded:** 2019
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6db6ec5d977c0cf9fcc6ee9854faa09be2b46d90abcf838a12cca293a9d20d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiceflowhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 15% Medium

#### What Do G2 Reviewers Say About Voiceflow?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Voiceflow, facilitating intuitive design and seamless integration without coding.
- Users love the **user-friendly no-code building** of Voiceflow, making it easy to create and customize AI agents.
- Users praise the **easy integrations** of Voiceflow, allowing seamless connections with apps and enhancing overall functionality.
- Users praise **Voiceflow's intuitive interface and powerful integration capabilities** , making AI bot creation seamless and efficient.
- Users love the **easy integration features** of Voiceflow, making connections and customizations simple and intuitive.

##### Cons

- Users find the **limited features** of Voiceflow restrictive, noting difficulties with integration and setup guidance.
- Users find **integration issues** with Voiceflow, requiring more accessible guidance and improved connection processes for a smoother experience.
- Users find the **missing features** in Voiceflow's dashboard limiting, affecting both functionality and user experience.
- Users face **usage limitations** due to restricted integrations, hosting options, and reliance on built-in AI credits.
- Users suggest that **improvements in onboarding and debugging** would enhance their experience with Voiceflow significantly.

#### What Are Recent G2 Reviews of Voiceflow?

**["Effortless Agent Building with Fair Pricing"](https://www.g2.com/survey_responses/voiceflow-review-12966733)**

**Rating:** 5.0/5.0 stars

_— Jack M._

[Read full review](https://www.g2.com/survey_responses/voiceflow-review-12966733)

**["Intuitive Visual Designer That Speeds Up Conversational AI Development"](https://www.g2.com/survey_responses/voiceflow-review-13122005)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/voiceflow-review-13122005)

#### What Are G2 Users Discussing About Voiceflow?

- [What is Voiceflow used for?](https://www.g2.com/discussions/what-is-voiceflow-used-for) - 1 comment, 1 upvote

### [Yuma AI](https://www.g2.com/products/yuma-ai/reviews)

Yuma AI automates e-commerce customer support end to end. The platform resolves tickets autonomously across chat, email, and social, handling 100+ CX use cases from order tracking to returns to complex pre-sale inquiries. It plugs directly into the helpdesks e-commerce teams already use: Zendesk, Gorgias, Kustomer, Front, Gladly, and Re:amaze. Every plan includes unlimited AI Agents and SOPs, omnichannel and multilingual support, and 24/7 premium support via Slack. Pricing is based on fully automated resolutions only. Results come fast. Customers typically reach 60-80% automation and 25-40% cost savings within 90 days. Our customers run at 91% accuracy on WISMO with 87% faster responses. EvryJewels automates 89% of tickets and cut costs by 63%. The platform has processed over 5 million automated tickets.

**Average Rating:** 4.8/5.0

**Total Reviews:** 19

#### Who Is the Company Behind Yuma AI?

- **Seller:** [Yuma AI](https://www.g2.com/sellers/yuma-ai)
- **Company Website:** yuma.ai
- **Year Founded:** 2023
- **HQ Location:** Singapore
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2ee8215392de9cc3f29135d9c886243aa98c4e06a061511a22467c49fc7f3f91&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyuma-ai&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 53% Small, 42% Medium

#### What Do G2 Reviewers Say About Yuma AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Yuma AI for its **automation capabilities** , transforming customer service with efficiency and quality improvements.
- Users are impressed with Yuma AI's **exceptional customer service** , noting quick responses and effective support that enhances their experience.
- Users rave about the **exceptional support and capabilities** of Yuma AI, transforming their customer service experience significantly.
- Users value Yuma AI's **excellent customer support** , ensuring rapid responses and effective resolutions to complex issues.
- Users highlight Yuma AI's **exceptional customer engagement** , improving efficiency and satisfaction through seamless integration and support.

##### Cons

- Users encounter **inadequate AI features** with occasional inaccuracies and the need for manual review before finalizing responses.
- Users find the **initial complexity** of setting up Yuma AI frustrating before discovering its powerful capabilities.
- Users express a desire for better **data consolidation** within Yuma AI, preferring integration with their help desk system.
- Users find the **difficult setup** of Yuma AI frustrating initially, though it becomes powerful with time and effort.
- Users face occasional **inaccuracies** with Yuma AI, experiencing hallucinations and incorrect statements during usage.

#### What Are Recent G2 Reviews of Yuma AI?

**["Empowers Automation with Ease, Needs Logic Tweaks"](https://www.g2.com/survey_responses/yuma-ai-review-12515284)**

**Rating:** 5.0/5.0 stars

_— Océane T._

[Read full review](https://www.g2.com/survey_responses/yuma-ai-review-12515284)

**["Customizable Automation with Outstanding Support"](https://www.g2.com/survey_responses/yuma-ai-review-12817737)**

**Rating:** 5.0/5.0 stars

_— Noelia F._

[Read full review](https://www.g2.com/survey_responses/yuma-ai-review-12817737)

### [Dust](https://www.g2.com/products/dust-dust/reviews)

Dust is the multiplayer AI platform for human-agent collaboration. People and agents work as co-contributors with shared context, knowledge, and tools, so that work doesn't just get done, it gets rewired. Dust gives teams shared workspaces, an intelligent context layer that synthesizes company knowledge across tools, and the flexibility to switch between models from OpenAI, Anthropic, Google, and Mistral. Trusted by 3,000+ organizations.

**Average Rating:** 4.7/5.0

**Total Reviews:** 73

#### Who Is the Company Behind Dust?

- **Seller:** [Dust](https://www.g2.com/sellers/dust-0a447854-359e-43a8-a905-8d9756c54386)
- **Year Founded:** 2023
- **HQ Location:** Paris, FR
- **Twitter:** @DustHQ  
11,894 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1e1a2a7c7a0254d2230ac04786ec61531d0585dbb065384a7accc93c0ae8430f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdust-tt%2F&secure%5Burl_type%5D=linkedin_company_website)  
144 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 59% Medium, 34% Small

#### What Do G2 Reviewers Say About Dust?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ability to build personal assistants** , enhancing their productivity and effectively using AI technology.
- Users value the **customization options** in Dust, allowing easy creation and tailoring of AI agents for their needs.
- Users appreciate the **ease of use** in Dust, enjoying its user-friendly interface and seamless collaboration features.
- Users value the **flexibility** of Dust, enabling easy customization and collaboration while ensuring data privacy.
- Users appreciate the **user-friendly interface** of Dust, which seamlessly combines simplicity with powerful capabilities for collaboration.

#### What Are Recent G2 Reviews of Dust?

**["Fast, Responsive Access to the Latest Models with Powerful Agents"](https://www.g2.com/survey_responses/dust-review-13158678)**

**Rating:** 4.0/5.0 stars

_— Charlie C._

[Read full review](https://www.g2.com/survey_responses/dust-review-13158678)

**["Easy, Fast Email Campaigns with Seamless HubSpot Connectivity"](https://www.g2.com/survey_responses/dust-review-13181164)**

**Rating:** 4.0/5.0 stars

_— Raizel C._

[Read full review](https://www.g2.com/survey_responses/dust-review-13181164)

### [Gorgias](https://www.g2.com/products/gorgias/reviews)

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

**Average Rating:** 4.6/5.0

**Total Reviews:** 553

#### Who Is the Company Behind Gorgias?

- **Seller:** [Gorgias](https://www.g2.com/sellers/gorgias)
- **Company Website:** www.gorgias.com
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @gorgiasio  
3,747 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ad132555a4b0b2cf8e0161ee933cbac378071742fd7196f71dc639decc7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6402068%2F&secure%5Burl_type%5D=linkedin_company_website)  
519 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Manager
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 80% Small, 18% Medium

#### What Do G2 Reviewers Say About Gorgias?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Gorgias, enjoying seamless integration across multiple communication channels for efficient management.
- Users praise Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency and management.
- Users love the **seamless integration and easy customization** of Gorgias, enhancing their customer support efficiency.
- Users love the **easy integrations** of Gorgias, streamlining customer support across multiple platforms effortlessly.
- Users value Gorgias for its **instant responses and efficient ticket management** , significantly enhancing customer support workflows.

##### Cons

- Users find the **learning curve** challenging during setup, requiring time for training and flow adjustments.
- Users find Gorgias **too expensive** and wish for more affordable options or integrated AI services.
- Users find the **limited connectivity to channels** and basic reporting features to be a significant drawback of Gorgias.
- Users find the **ticketing issues** with Gorgias problematic, particularly with high add-on charges and persistent glitches.
- Users feel the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively.

#### What Are Recent G2 Reviews of Gorgias?

**["Effortless Customer Service Consolidation and Automation"](https://www.g2.com/survey_responses/gorgias-review-12724740)**

**Rating:** 5.0/5.0 stars

_— Luis S._

[Read full review](https://www.g2.com/survey_responses/gorgias-review-12724740)

**["Deep Shopify Integration That Makes Customer Support Faster and More Efficient"](https://www.g2.com/survey_responses/gorgias-review-12662280)**

**Rating:** 4.0/5.0 stars

_— Mitchell O._

[Read full review](https://www.g2.com/survey_responses/gorgias-review-12662280)

#### What Are G2 Users Discussing About Gorgias?

- [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments
- [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) - 2 comments
- [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) - 2 comments
- [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) - 2 comments

### [Sendbird](https://www.g2.com/products/sendbird/reviews)

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience.

**Average Rating:** 4.6/5.0

**Total Reviews:** 122

#### Who Is the Company Behind Sendbird?

- **Seller:** [Sendbird](https://www.g2.com/sellers/sendbird)
- **Company Website:** sendbird.com
- **Year Founded:** 2013
- **HQ Location:** San Mateo, California
- **Twitter:** @SendBird  
4,840 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0dc6186fea7f779c3cedca73dfa7b528fb3e1974d090a8b5ce8204c499b603fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10043307%2F&secure%5Burl_type%5D=linkedin_company_website)  
302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Student Experience Team Member, Product Manager
- **Top Industries:** Computer Software, Health, Wellness and Fitness
- **Company Size:** 47% Medium, 31% Small

#### What Do G2 Reviewers Say About Sendbird?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly.
- Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability.
- Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively.
- Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions.
- Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle.

##### Cons

- Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation.
- Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity.
- Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure.
- Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term.
- Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration.

#### What Are Recent G2 Reviews of Sendbird?

**["Reliable, Scalable In-App Chat, Voice, and Video—Fast to Build with Great APIs"](https://www.g2.com/survey_responses/sendbird-review-13084589)**

**Rating:** 4.5/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/sendbird-review-13084589)

**["Developer-Friendly APIs for Fast, Reliable Real-Time Chat"](https://www.g2.com/survey_responses/sendbird-review-13042624)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/sendbird-review-13042624)

#### What Are G2 Users Discussing About Sendbird?

- [What is the best chat API?](https://www.g2.com/discussions/what-is-the-best-chat-api)
- [Where is Sendbird located?](https://www.g2.com/discussions/where-is-sendbird-located)
- [What is Sendbird?](https://www.g2.com/discussions/what-is-sendbird)
- [How does Sendbird work?](https://www.g2.com/discussions/how-does-sendbird-work)

### [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews)

monday.com is the AI Work Platform where people and agents operate as one team - with shared cross-department context, enterprise-grade trust, and an easy-to-use interface built for adoption at scale. With monday.com, agents work alongside teams in the same boards, workflows, and goals they already use every day, creating a new kind of teamwork where people and agents move work forward together. Beyond agents, monday.com gives every team more ways to turn AI into real business impact. With monday vibe, teams can build custom work apps for their specific needs, and with monday sidekick, every user gets a personal AI assistant to help solve business challenges, move faster, and get more done. monday.com gives organizations the visibility, permissions, human oversight, and compliance standards they need to deploy AI with confidence. AI doesn’t operate in a black box - it operates within the same trusted guardrails teams already rely on. Because monday.com is already used across departments, agents can access the broader context of how work connects across marketing, sales, product, IT, HR, operations, and more. That means smarter decisions, faster execution, and fewer silos - all in one place. Today, over 250,000 customers and more than 60% of Fortune 500 companies trust monday.com with how they run their business.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16,532

#### Who Is the Company Behind monday AI Work Platform?

- **Seller:** [monday.com](https://www.g2.com/sellers/monday-com-d88207e4-9e92-412d-903b-61cd13ca592b)
- **Company Website:** monday.com
- **Year Founded:** 2012
- **HQ Location:** Tel Aviv
- **Twitter:** @mondaydotcom  
40,761 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=efcc1bc784d43448424f5b18a6e2f5d5488a066e911204b167572629a6d9b361&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmondaydotcom&secure%5Burl_type%5D=linkedin_company_website)  
3,837 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Project Manager, CEO
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 61% Small, 30% Medium

#### What Do G2 Reviewers Say About monday AI Work Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users find monday AI Work Platform to be **easy to use** , enhancing organization and streamlining project management effectively.
- Users highlight the **effective cross-functional collaboration** in monday AI Work Platform, enhancing project management and team communication.
- Users love the **efficiency of clean workflows and automations** for managing complex projects seamlessly in monday AI Work Platform.
- Users value how monday AI Work Platform enhances **organization** and keeps teams coordinated with easy access to information.
- Users value the **clean workflows and automation** provided by monday AI Work Platform for efficient task management.

##### Cons

- Users note the **missing messaging features** and challenging upgrade requirements, limiting their overall experience with monday AI.
- Users find a **steep learning curve** due to implementation challenges and slow performance with large datasets.
- Users find the **limited features** of monday AI Work Platform insufficient for comprehensive reporting and essential functionalities.
- Users find the **interface not intuitive** , facing challenges with complex workflows and basic functionalities.
- Users find the **limited customization** options frustrating, hindering efficiency and collaboration across teams.

#### What Are Recent G2 Reviews of monday AI Work Platform?

**["Best-in-Class Project Management Performance with an Easy-to-Use Interface"](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13095078)**

**Rating:** 5.0/5.0 stars

_— Thomas Lorcan R._

[Read full review](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13095078)

**["Seamless Email Automation, Visual Task Tracking, and Reliable Performance"](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13117637)**

**Rating:** 5.0/5.0 stars

_— Omar A._

[Read full review](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13117637)

#### What Are G2 Users Discussing About monday AI Work Platform?

- [How do I utilize monday dev's development features for building custom workflow apps?](https://www.g2.com/discussions/how-do-i-utilize-monday-dev-s-development-features-for-building-custom-workflow-apps)
- [What sets monday.com apart from other project management tools in terms of user experience and customization?](https://www.g2.com/discussions/what-sets-monday-com-apart-from-other-project-management-tools-in-terms-of-user-experience-and-customization) - 3 upvotes
- [What is monday marketer used for?](https://www.g2.com/discussions/what-is-monday-marketer-used-for)
- [Is Monday com any good?](https://www.g2.com/discussions/is-monday-com-any-good) - 10 upvotes
- [Does Monday com have a chat feature?](https://www.g2.com/discussions/does-monday-com-have-a-chat-feature) - 5 upvotes

### [Maqsam](https://www.g2.com/products/maqsam/reviews)

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

**Average Rating:** 4.7/5.0

**Total Reviews:** 98

#### Who Is the Company Behind Maqsam?

- **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam)
- **Company Website:** maqsam.com
- **Year Founded:** 2019
- **HQ Location:** Al Rabie District, SA
- **Twitter:** @MaqsamHQ  
273 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe175a78965a05ba2cd08cd78cfb582099a3909c045bd69b547e260ab436e8b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F52185164&secure%5Burl_type%5D=linkedin_company_website)  
155 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 55% Small, 38% Medium

#### What Do G2 Reviewers Say About Maqsam?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations.
- Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal.
- Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance.
- Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly.
- Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations.

##### Cons

- Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication.
- Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls.
- Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls.
- Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use.
- Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls.

#### What Are Recent G2 Reviews of Maqsam?

**["Easy-to-Use Call Recording with Clear Voice, Strong Integrations, and Great Onboarding & Support"](https://www.g2.com/survey_responses/maqsam-review-13148613)**

**Rating:** 5.0/5.0 stars

_— Sami Q._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-13148613)

**["Good and reliable call system that works smoothly for our business."](https://www.g2.com/survey_responses/maqsam-review-12813352)**

**Rating:** 5.0/5.0 stars

_— AbdulRahman Q._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-12813352)

#### What Are G2 Users Discussing About Maqsam?

- [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments

### [Conduit](https://www.g2.com/products/conduit-2026-07-09/reviews)

Conduit's AI agents handle customer conversations across SMS, WhatsApp, email, voice, social, and more — answering questions, processing requests, and following up, all without adding headcount. Where most automation stops at sending messages, Conduit's agents hold real two-way conversations. They book reservations, process refunds, qualify leads, and escalate to a human when the situation calls for it. Every interaction is logged and cross-channel context is maintained, so nothing falls through when a customer switches channels. Teams in hospitality and property management use Conduit to handle high-volume customer communication at scale — reducing response times, cutting manual workload, and delivering consistent service across every channel. Setup starts with your existing knowledge base and the system improves continuously as it handles more conversations.

**Average Rating:** 4.7/5.0

**Total Reviews:** 19

#### Who Is the Company Behind Conduit?

- **Seller:** [Conduit](https://www.g2.com/sellers/conduit-990433b3-4ce9-403c-8479-66274ec2643b)
- **Company Website:** www.conduit.ai
- **HQ Location:** San Francisco , CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c7a7677e9419ea19b8c683df7e98bf4aee7f1f494716e74d3b0b02eae51b1af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuseconduitai%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 90% Small, 10% Medium

#### What Are Recent G2 Reviews of Conduit?

**["Transformative AI for Scalable Hospitality Operations"](https://www.g2.com/survey_responses/conduit-review-12846275)**

**Rating:** 5.0/5.0 stars

_— Ryan R._

[Read full review](https://www.g2.com/survey_responses/conduit-review-12846275)

**["Conduit Transformed My Hotel into a True Passive Investment"](https://www.g2.com/survey_responses/conduit-review-12846330)**

**Rating:** 5.0/5.0 stars

_— Noel P._

[Read full review](https://www.g2.com/survey_responses/conduit-review-12846330)

### [Forethought](https://www.g2.com/products/zendesk-forethought/reviews)

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, Forethought's AI handles repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint.

**Average Rating:** 4.3/5.0

**Total Reviews:** 165

#### Who Is the Company Behind Forethought?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 65% Medium, 20% Small

#### What Do G2 Reviewers Say About Forethought?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **helpful support team** of Forethought, enhancing overall productivity and customer satisfaction.
- Users commend the **responsive and knowledgeable customer support** of Forethought, enhancing their experience and problem resolution.
- Users value how Forethought's **AI understanding of user intent** enhances support efficiency and streamlines customer experience.
- Users value the **exceptional customer satisfaction** Forethought provides, streamlining support and enhancing efficiency effortlessly.
- Users appreciate the **efficiency** of Forethought, simplifying AI workflows and enhancing productivity across multiple languages with ease.

##### Cons

- Users experience **delays** in response times for changes, which can hinder the overall effectiveness of the product.
- Users experience **long delays** in updates and implementation, hindering their ability to analyze data efficiently.
- Users find the **cost per deflection model** to be a significant downside despite overall service quality.
- Users find the **cost per deflection model** of Forethought to be high, affecting overall affordability despite its benefits.
- Users find the **higher than expected learning curve** of Forethought challenging, affecting onboarding and implementation for various use cases.

#### What Are Recent G2 Reviews of Forethought?

**["Efficient Setup and Insightful Analytics with Forethought"](https://www.g2.com/survey_responses/forethought-review-10010927)**

**Rating:** 4.5/5.0 stars

_— Alex K._

[Read full review](https://www.g2.com/survey_responses/forethought-review-10010927)

**["Tailor-Made Customer Interactions and Stellar Support"](https://www.g2.com/survey_responses/forethought-review-11113240)**

**Rating:** 5.0/5.0 stars

_— Verified User in Utilities_

[Read full review](https://www.g2.com/survey_responses/forethought-review-11113240)

#### What Are G2 Users Discussing About Forethought?

- [What is Forethought AI used for?](https://www.g2.com/discussions/what-is-forethought-ai-used-for) - 1 comment

### [Chatbase](https://www.g2.com/products/chatbase-chatbase/reviews)

Chatbase is an AI agent platform that lets you train agents on your website and/or data documents. Deploy the agent across all your channels ( Website, Shopify, Email, Whatsapp, Instagram, FB messenger, Slack and more) to automate support and give accurate answers. This powerful tool can be used for various applications such as customer support, lead generation, user engagement, and more, directly on your website.

**Average Rating:** 4.8/5.0

**Total Reviews:** 24

#### Who Is the Company Behind Chatbase?

- **Seller:** [Chatbase](https://www.g2.com/sellers/chatbase)
- **Company Website:** www.chatbase.co
- **Year Founded:** 2023
- **HQ Location:** Toronto, CA
- **Twitter:** @chatbase\_co  
680 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d80525d3dd0d88579f819902758001d2e26325ef3f02a3c05d69ec53f99e7d19&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatbase-co&secure%5Burl_type%5D=linkedin_company_website)  
68 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 46% Small, 38% Medium

#### What Do G2 Reviewers Say About Chatbase?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Chatbase, allowing quick and effortless chatbot development across various platforms.
- Users find **Bot Customization** in Chatbase user-friendly, allowing easy setup and integration of chatbots for varied needs.
- Users love the **seamless integrations** with various platforms, enhancing chatbot functionality across different environments.
- Users appreciate the **automation capabilities** of Chatbase, enhancing customer support and streamlining chatbot performance effortlessly.
- Users find **Chatbase's chatbot development** extremely easy, allowing quick setup and integration in educational environments.

##### Cons

- Users find Chatbase **expensive** to fully utilize, as essential features require costly upgrades beyond the basic plan.
- Users face **limited customization** options in Chatbase, making it hard to tailor the chatbot to specific needs.
- Users find Chatbase has **integration and functionality limitations** , lacking the ability to handle complex queries effectively.
- Users find that Chatbase can get **expensive after the basic plan** , as unlocking all needed features adds costs.
- Users find it difficult to customize **dashboards and reports** , impacting their ability to meet specific requirements.

#### What Are Recent G2 Reviews of Chatbase?

**["Took a lot of repetitive questions off our support team"](https://www.g2.com/survey_responses/chatbase-review-13091778)**

**Rating:** 5.0/5.0 stars

_— Kassidy H._

[Read full review](https://www.g2.com/survey_responses/chatbase-review-13091778)

**["Our help center finally became useful"](https://www.g2.com/survey_responses/chatbase-review-13090247)**

**Rating:** 5.0/5.0 stars

_— Frederik H._

[Read full review](https://www.g2.com/survey_responses/chatbase-review-13090247)

### [yellow.ai](https://www.g2.com/products/yellow-ai/reviews)

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

**Average Rating:** 4.4/5.0

**Total Reviews:** 100

#### Who Is the Company Behind yellow.ai?

- **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai)
- **Year Founded:** 2016
- **HQ Location:** San Mateo, California
- **Twitter:** @yellowdotai  
1,550 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f5f6468ac9875efa19e2e4362b36b3787815760ea673177559e1d85a525e585&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyellowmessenger%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
864 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 38% Small, 33% Medium

#### What Do G2 Reviewers Say About yellow.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless Chatbot integrations** of yellow.ai, enhancing usability and support across multiple channels.
- Users appreciate the **multi-channel support and customization** of yellow.ai, enhancing their chatbot deployment experience.
- Users value the **easy-to-build chatbots** of yellow.ai, enhancing customer engagement with seamless integrations and 24/7 support.
- Users appreciate the **ease of use** of yellow.ai, thanks to its simple setup and seamless integration with platforms.
- Users appreciate the **seamless integration** capabilities of yellow.ai, enabling effortless chatbot deployment across various platforms.

##### Cons

- Users find the **steep learning curve** challenging, requiring significant time to master the platform effectively.
- Users note a significant **learning curve** when implementing Yellow.ai, particularly for those new to conversational AI technology.
- Users feel **AI limitations** hinder performance, needing better NLP and easier integrations for a smoother experience.
- Users find yellow.ai's platform **complex for newcomers** , needing significant technical knowledge for effective use and integrations.
- Users often face a **difficult implementation** process with Yellow.ai, struggling with integration and adaptation challenges.

#### What Are Recent G2 Reviews of yellow.ai?

**["Yellow.ai Chatbot Developement platform"](https://www.g2.com/survey_responses/yellow-ai-review-10477534)**

**Rating:** 5.0/5.0 stars

_— Adapa Chaitanya M._

[Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534)

**["Much needed and detailed path to use the serivce"](https://www.g2.com/survey_responses/yellow-ai-review-4408849)**

**Rating:** 4.5/5.0 stars

_— AVANI S._

[Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849)

#### What Are G2 Users Discussing About yellow.ai?

- [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most)
- [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company)
- [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai)
- [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow)
- [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do)

### [Pylon](https://www.g2.com/products/pylon-pylon/reviews)

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

**Average Rating:** 4.7/5.0

**Total Reviews:** 111

#### Who Is the Company Behind Pylon?

- **Seller:** [Pylon](https://www.g2.com/sellers/pylon)
- **Company Website:** www.usepylon.com
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9234e9ffb8c7308b6165ccf7ff8eca30cff8d3756a31a709e9235207a9a3f6b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusepylon%2F&secure%5Burl_type%5D=linkedin_company_website)  
153 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Head of Customer Success, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 63% Small, 20% Medium

#### What Do G2 Reviewers Say About Pylon?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Pylon's platform extremely **user-friendly** , enhancing efficiency and simplifying team collaboration through its intuitive design.
- Users love the **ease of use and organizational capabilities** of Pylon for efficient case management and support.
- Users appreciate the **efficiency** of Pylon, enhancing team alignment and productivity through automated systems and reporting dashboards.
- Users find Pylon's **intuitive interface and Slack integration** enhance support operations and team collaboration significantly.
- Users value the **timely and agile customer support** provided by Pylon through integrated communication in Slack.

##### Cons

- Users note the **missing features** in Pylon, such as improved AI analytics, email threading, and image resizing support.
- Users find the **complex setup** of Pylon cumbersome initially, but it eases with custom views for better usability.
- Users find **email issues** concerning, as support ticket management and email threading need significant improvements.
- Users find **limited customization** options in Pylon, particularly on mobile, which affects their overall usability experience.
- Users find Pylon has **limited features** , particularly with customizable forms not indicating users' locations within the platform.

#### What Are Recent G2 Reviews of Pylon?

**["Efficient and Comprehensive B2B Support with Pylon"](https://www.g2.com/survey_responses/pylon-review-10189372)**

**Rating:** 5.0/5.0 stars

_— Jay D._

[Read full review](https://www.g2.com/survey_responses/pylon-review-10189372)

**["Consolidates Customer Context Across Channels with Fast, Responsive Support"](https://www.g2.com/survey_responses/pylon-review-12725447)**

**Rating:** 4.5/5.0 stars

_— Gail D._

[Read full review](https://www.g2.com/survey_responses/pylon-review-12725447)

### [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)

Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items

**Average Rating:** 4.4/5.0

**Total Reviews:** 4,036

#### Who Is the Company Behind Dialpad Connect?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,491 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 56% Small, 32% Medium

#### What Do G2 Reviewers Say About Dialpad Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication.
- Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly.
- Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management.
- Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency.
- Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features.

##### Cons

- Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging.
- Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience.
- Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management.
- Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability.
- Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience.

#### What Are Recent G2 Reviews of Dialpad Connect?

**["Portable, Phone-Mirroring, Connected"](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)**

**Rating:** 5.0/5.0 stars

_— Elizabeth A._

[Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)

**["User-Friendly Transcripts and Easy Contact Management"](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)**

**Rating:** 5.0/5.0 stars

_— Alina M._

[Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)

#### What Are G2 Users Discussing About Dialpad Connect?

- [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it)
- [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment
- [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment
- [What is Dialpad Talk used for?](https://www.g2.com/discussions/what-is-dialpad-talk-used-for)
- [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

- [‹ Prev‹ Prev](/categories/ai-customer-support-agents/free?order=g2_score#product-list)
- [1](/categories/ai-customer-support-agents/free?order=g2_score#product-list)
- 2
- [3](/categories/ai-customer-support-agents/free?order=g2_score&page=3#product-list)
- [4](/categories/ai-customer-support-agents/free?order=g2_score&page=4#product-list)
- [5](/categories/ai-customer-support-agents/free?order=g2_score&page=5#product-list)
- [6](/categories/ai-customer-support-agents/free?order=g2_score&page=6#product-list)
- …
- [9](/categories/ai-customer-support-agents/free?order=g2_score&page=9#product-list)
- [10](/categories/ai-customer-support-agents/free?order=g2_score&page=10#product-list)
- [Next ›Next ›](/categories/ai-customer-support-agents/free?order=g2_score&page=3#product-list)

Spotlight Categories

[Integration Platform as a Service (iPaaS) Solutions](https://www.g2.com/categories/ipaas)

[Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence)

[Procure to Pay Software](https://www.g2.com/categories/procure-to-pay)

[Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking)

[Data Observability Software](https://www.g2.com/categories/data-observability)

Similar Categories

- [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms)
- [AI Agents For Business Operations](/categories/ai-agents-for-business-operations)
- [AI Agents for HR](/categories/ai-agents-for-hr)

- [AI IT Agents](/categories/ai-it-agents)
- [AI Marketing Agents](/categories/ai-marketing-agents)
- [AI SDRs](/categories/ai-sdrs)

- [Conversational Interface Agents](/categories/conversational-interface-agents)

[Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes)