Top Free AI Customer Support Agents Software - Page 2

How Many AI Customer Support Agents Software Products Does G2 Track?

Total Products under this Category: 980

Category Stats (Oct 2026)

  • Average Rating: 4.68/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Flowcall (+3.35%) - Among all products in this category, Flowcall recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank AI Customer Support Agents Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 85,100+ Authentic Reviews
  • 980+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Customer Support Agents Software

G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Fin, Jotform AI Agents, HubSpot Service Hub, Zendesk for Customer Service, Genesys Cloud CX, Retell AI, and Zoho Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=hubspot-service-hub&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=retell-ai&focus%5B%5D=zoho-desk)

JustCall

JustCall is a software designed to provide an AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place for customer-facing teams. The software provides inbound AI voice agents, real-time agent assist, sentiment analysis, call scoring, AI coaching, and SMS automation by leveraging over 100 CRM integrations and a unified dashboard for managing all customer conversations. It automates routine communication tasks, call routing, and workflow execution and reduces manual effort by enabling smart routing, predictive dialers, and multi-level IVR across inbound and outbound channels. JustCall addresses the challenge of fragmented customer communication by consolidating calls, messaging, and email into a single collaborative workspace with 24/7 AI voice agent coverage. The software supports more than 6,000 businesses worldwide with features including global phone numbers, shared WhatsApp and email inboxes, live monitoring, and an SMS Copilot for enhanced messaging workflows.

Average Rating: 4.3/5.0

Total Reviews: 2,365

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users commend the excellent customer support of JustCall, highlighting its responsiveness and effective issue resolution.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
Cons
  • Users experience call issues with JustCall, including missed calls and delays that disrupt communication effectiveness.
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users find missing features like lack of SMS support and limited customization hinder their experience with JustCall.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.

What Are Recent G2 Reviews of JustCall?

MessageMind

MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls — all inside one advanced unified inbox available on web and mobile. Accessible anytime and anywhere, MessageMind centralizes every customer interaction into one seamless platform. We’ve transformed customer support by building an AI that communicates with real human tone, understands context, and performs full end-to-end actions. The AI can read and interpret text, images, PDFs, documents, and audio messages, then respond naturally while completing real tasks such as tracking orders, checking stock levels, booking appointments, sending reminders, updating CRM records, generating invoices, taking payments, and much more — all autonomously and in real time. MessageMind integrates effortlessly with all major platforms — including Shopify, WooCommerce, Wix, BigCommerce, Squarespace, Stripe, Revolut, Calendly, Google Calendar, Zoom, and existing CRMs — and also supports fully custom integrations to match any workflow or internal system. This makes it a powerful all-in-one solution for e-commerce brands, service businesses, agencies, and enterprises looking to streamline operations and deliver exceptional customer experiences. Easy to train and deploy, MessageMind supports 80+ languages and offers a catalog of over 200 ultra-realistic AI voices, enabling global support through voice calls and voice notes that feel genuinely human. With MessageMind, businesses can unify conversations, automate workflows, reduce operational costs, increase customer satisfaction, and scale support 24/7 — all without expanding their team. It’s the future of customer communication, built for speed, accuracy, and limitless scalability.

Average Rating: 5.0/5.0

Total Reviews: 20

Who Is the Company Behind MessageMind?

  • Seller: MessageMind
  • Year Founded: 2023
  • HQ Location: ,
  • Twitter: @messagemind_ai
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Small, 48% Medium

What Do G2 Reviewers Say About MessageMind?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support at MessageMind, enhancing teamwork and simplifying communication management.
  • Users praise the impressive automation features of MessageMind, highlighting its ease of setup and user-friendly interface.
  • Users praise the ease of use of MessageMind, appreciating its quick setup and efficient automated features.
  • Users find the easy setup of MessageMind quick and effortless, making it accessible for all skill levels.
  • Users value the real-time collaboration in MessageMind, enhancing teamwork and communication for support inquiries.
Cons
  • Users find the learning curve steep, as manual training and setups can be time-consuming and complex.
  • Users find the AI limitations challenging, especially with complex issues and the unintuitive intents system.
  • Users find the cost of MessageMind steep for small businesses, preferring more affordable options and clearer free plan limits.
  • Users face limited customization options in MessageMind, often requiring workarounds for basic quality-of-life features.
  • Users find the lack of a basic paid plan leads to expensive options that may not suit all budgets.

What Are Recent G2 Reviews of MessageMind?

Wonderchat

Wonderchat is an AI customer service and sales agent that answers only from your own content and cites the source on every reply. It reads your help center, documentation, product catalog, and past tickets, so it resolves customer questions without inventing answers about pricing, specs, or policy. Key benefits: • Every answer is grounded in your content and shows its source, so the AI agent does not hallucinate. • Says when it cannot answer and hands the conversation to a human, with the full chat history already on screen. • Sets up on your existing documentation and knowledge base, no code required. • Runs an AI voice agent and live chat, plus native human handover. • Flat, predictable pricing. You do not pay per resolution, so each one costs less as you scale. • Two agents on one platform: a Support Agent that deflects tickets and a Sales Agent that qualifies leads from your website. • Integrates with Salesforce, Zendesk, Freshdesk, HubSpot, Shopify, and Calendly. • SOC 2 Type II, GDPR (EU-hosted in Frankfurt), and a HIPAA BAA available. How it works: Wonderchat uses multi-pass retrieval to find the right answer in your knowledge base, then shows the exact source it used. When the first search comes back weak, it reformulates and searches again. A self-improving QA loop flags weak answers as knowledge gaps and proposes a fix you approve in one click, so the agent keeps getting better on your own content. Proof of performance: • 1.7M+ conversations resolved for 1,000+ businesses across 40+ languages. • ~76% resolution rate across customers in the last 30 days. • Jortt resolves ~92% of roughly 30,000 monthly inquiries with Wonderchat. Best for SaaS teams replacing a docs bot that hallucinates, industrial and ecommerce sites that need to answer pre-sales questions before a buyer leaves, and support teams that want ticket deflection they can trust.

Average Rating: 4.9/5.0

Total Reviews: 22

Who Is the Company Behind Wonderchat?

Who Uses This Product?

  • Company Size: 61% Small, 22% Medium

What Are Recent G2 Reviews of Wonderchat?

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Capacity

Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel including customers that have saved $1.5M in support costs, reduced AHT by 19%, and raised CSAT by 30%. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. Designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. DSW, one of North America's largest footwear retailers, partnered with Capacity to create automated, personalized experiences across 500+ locations, saving $1.5M in support costs and improving CSAT by 30%. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. Reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Independent research shows AI guidance built from top-performer behavior lifts agent productivity 14% on average and up to 34% for the newest agents making it one of the fastest ways to close the experience gap when attrition runs high. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions versus the 1–2% industry average for manual QA programs and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice. Culligan booked 3,000+ meetings within their first 60 days, including 50+ appointments over weekends, generating $650K in tied revenue without adding headcount. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly. Because 91% of AI models degrade in accuracy over time when left static, the platform is designed to get smarter with every interaction instead of quietly drifting — catching and correcting issues before they reach customers at scale. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. Proven Results: Thrasio cut QA costs by $260K annually and raised CSAT from 89% to 97% after reaching 100% interaction coverage. DSW saved $1.5M in support costs and improved CSAT by 30%. Culligan booked 3,000+ meetings in their first 60 days, generating $650K in tied revenue. By unifying the entire customer journey, from proactive outreach to post-interaction analysis , Capacity helps organizations scale efficiently, reduce operational costs and deliver exceptional service.

Average Rating: 4.7/5.0

Total Reviews: 109

Who Is the Company Behind Capacity?

  • Seller: Capacity
  • Year Founded: 2017
  • HQ Location: University City, Missouri
  • Twitter: @GoCapacity
    522 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    701 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Retail
  • Company Size: 40% Medium, 34% Small

What Do G2 Reviewers Say About Capacity?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Capacity, finding setup and functionality straightforward and efficient.
  • Users greatly value the helpful and proactive team at Capacity, enhancing their overall experience and support capabilities.
  • Users highlight the efficiency of Capacity, appreciating its seamless setup and time-saving automation features.
  • Users highly value the helpful customer support from Capacity, simplifying workflows and enhancing communication efficiency.
  • Users find the easy setup of Capacity enhances efficiency and fosters a seamless transition from previous systems.
Cons
  • Users find the complex setup of Capacity time-consuming and recommend a dedicated team for better results.
  • Users find the difficult setup process time-consuming, necessitating dedicated resources for effective implementation.
  • Users seek improved features for collaboration and asset management as Capacity currently lacks these essential capabilities.
  • Users express concern over the lack of features, particularly missing capabilities like asset management for tracking equipment.
  • Users note a significant learning curve with Capacity, requiring time and proper guidance for effective setup.

What Are Recent G2 Reviews of Capacity?

What Are G2 Users Discussing About Capacity?

Botpress

Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes.

Average Rating: 4.5/5.0

Total Reviews: 423

Who Is the Company Behind Botpress?

  • Seller: Botpress
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Quebec, QC
  • Twitter: @getbotpress
    2,651 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    84 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 15% Medium

What Do G2 Reviewers Say About Botpress?

AI-generated summary from verified user reviews

Pros
  • Users praise Botpress for its ease of use, enabling quick chatbot creation without coding expertise.
  • Users value the workflow flexibility of Botpress, enabling rapid development and integration of sophisticated chatbots.
  • Users value the seamless integrations with tools like WhatsApp and Slack, enhancing adaptability and user experience.
  • Users commend the easy integrations of Botpress, enhancing adaptability and simplifying the chatbot implementation process.
  • Users love the intuitive interface of Botpress, making chatbot creation easy for both technical and non-technical users.
Cons
  • Users face a steep learning curve with Botpress due to complex access and insufficient troubleshooting guides.
  • Users find the limited features of Botpress hinder effective conversation management and user detail handling.
  • Users find the missing features in Botpress frustrating, particularly in managing conversations and user details efficiently.
  • Users often face a steep learning curve with Botpress, particularly when customizing features beyond the basic setup.
  • Users find the poor documentation frustrating, leading to confusion and wasted time troubleshooting issues with Botpress.

What Are Recent G2 Reviews of Botpress?

What Are G2 Users Discussing About Botpress?

Aissist.io

Your customers are growing faster than your support team. Aissist closes the gap. Aissist.io is an AI customer support agent that works like a coworker, not a bot. Connect it to Zendesk, Intercom, Freshdesk, Kustomer, Salesforce, HubSpot, Front or Gorgias in about 10 minutes. It starts resolving real conversations: troubleshooting problems, updating orders and accounts, and qualifying leads. It takes the action in your systems instead of just replying. ## What changes for your team * 83% of conversations resolved end to end, with 4.8/5 customer satisfaction. No made-up answers. Aissist sticks to your knowledge and policies, and hands tricky cases to your team at the right moment. * Know why customers reach out. Pulse shows the product issues and trends behind your ticket volume, before they cost you customers. * Better every week. Evolve learns from how your best agents handle issues and tests improvements. You approve anything that touches policy or brand. * Every customer, every channel. 65+ languages across chat, email, WhatsApp, SMS and social, including voice messages, photos and video. ## Pricing that makes sense Pay per fix, with no seat licenses and no installation fees. Resolutions are capped at $0.60, and conversations handed to your team cost nothing. One Aissist customer grows 40% a year without hiring a single new support agent. ISO 27001 certified and GDPR compliant. Start free on your own tickets, no credit card required.

Average Rating: 4.8/5.0

Total Reviews: 49

Who Is the Company Behind Aissist.io?

  • Seller: Aissist.io
  • Company Website:
  • Year Founded: 2023
  • HQ Location: San Jose, US
  • Twitter: @realAissist
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 67% Small, 22% Medium

What Do G2 Reviewers Say About Aissist.io?

AI-generated summary from verified user reviews

Pros
  • Users find Aissist.io to be incredibly helpful, effectively understanding context and completing tasks autonomously.
  • Users value the efficiency of Aissist.io, significantly improving response times and reducing repetitive tasks.
  • Users find Aissist.io incredibly easy to use, appreciating its intuitive setup and smooth integrations for efficient AI support.
  • Users appreciate the quick and intuitive setup of Aissist.io, making implementation a breeze for their teams.
  • Users value the conversational management of Aissist.io, noting its reliable, accurate, and human-like interactions with customers.
Cons
  • Users feel the limited customization options for UI styling hinder personalizing their experience with Aissist.io.
  • Users find the limited AI capabilities frustrating, particularly with voice functionality and draft efficiency issues.
  • Users find Aissist.io's interface not very beginner friendly, making initial setup potentially overwhelming for newcomers.
  • Users feel the interface lacks guidance and customization, impacting overall usability and experience with Aissist.io.
  • Users desire improved reporting functionality that offers detailed performance insights per agent for better decision-making.

What Are Recent G2 Reviews of Aissist.io?

Yuma AI

Yuma AI automates e-commerce customer support end to end. The platform resolves tickets autonomously across chat, email, and social, handling 100+ CX use cases from order tracking to returns to complex pre-sale inquiries. It plugs directly into the helpdesks e-commerce teams already use: Zendesk, Gorgias, Kustomer, Front, Gladly, and Re:amaze. Every plan includes unlimited AI Agents and SOPs, omnichannel and multilingual support, and 24/7 premium support via Slack. Pricing is based on fully automated resolutions only. Results come fast. Customers typically reach 60-80% automation and 25-40% cost savings within 90 days. Our customers run at 91% accuracy on WISMO with 87% faster responses. EvryJewels automates 89% of tickets and cut costs by 63%. The platform has processed over 5 million automated tickets.

Average Rating: 4.8/5.0

Total Reviews: 19

Who Is the Company Behind Yuma AI?

  • Seller: Yuma AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Boston, USA
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 53% Small, 42% Medium

What Do G2 Reviewers Say About Yuma AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation capabilities of Yuma AI, significantly enhancing their customer service efficiency and effectiveness.
  • Users praise Yuma AI for its enhanced customer support efficiency, enabling faster responses and higher satisfaction.
  • Users praise Yuma AI for its efficiency in transforming customer support and consistently improving response times.
  • Users appreciate Yuma AI for its efficient customer support automation, transforming inquiry management and response times.
  • Users highly value the efficient customer engagement capabilities of Yuma AI, enhancing response times and service consistency.
Cons
  • Users face inadequate AI features with occasional hallucinations, requiring careful review of its outputs before use.
  • Users find the initial complexity of setting up Yuma AI frustrating, though it proves powerful after a learning curve.
  • Users desire more data integration with their help desk, as current features lack full consolidation within Yuma AI.
  • Users find the difficult setup of Yuma AI frustrating at first, though it becomes powerful with time and effort.
  • Users face inaccuracy issues with Yuma AI, sometimes leading to hallucinations or incorrect statements during use.

What Are Recent G2 Reviews of Yuma AI?

Dust

Dust is the multiplayer AI platform for human-agent collaboration. People and agents work as co-contributors with shared context, knowledge, and tools, so that work doesn't just get done, it gets rewired. Dust gives teams shared workspaces, an intelligent context layer that synthesizes company knowledge across tools, and the flexibility to switch between models from OpenAI, Anthropic, Google, and Mistral. Trusted by 3,000+ organizations.

Average Rating: 4.6/5.0

Total Reviews: 87

Who Is the Company Behind Dust?

  • Seller: Dust
  • Year Founded: 2023
  • HQ Location: Paris, FR
  • Twitter: @DustHQ
    11,894 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    177 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 60% Medium, 33% Small

What Do G2 Reviewers Say About Dust?

AI-generated summary from verified user reviews

Pros
  • Users love the ability to build personalized assistants, enhancing their productivity and AI utilization effectively.
  • Users love the easy customization of AI agents in Dust, enhancing collaboration while ensuring data security.
  • Users appreciate the user-friendly interface of Dust, which makes creating and customizing AI agents straightforward and efficient.
  • Users value the flexibility of Dust, enabling easy customization and collaboration while ensuring data privacy.
  • Users value Dust for its user-friendly interface, enabling easy creation and secure management of AI agents.

What Are Recent G2 Reviews of Dust?

DialNexa

DialNexa is a voice AI platform that helps businesses automate inbound and outbound phone conversations. Companies use DialNexa for lead qualification, sales outreach, customer support, payment collection, appointment booking, and recruitment screening. The platform supports multilingual conversations, real time integrations, campaign management, call analytics, and human handover.

Average Rating: 4.7/5.0

Total Reviews: 17

Who Is the Company Behind DialNexa?

Who Uses This Product?

  • Company Size: 50% Medium, 44% Small

What Are Recent G2 Reviews of DialNexa?

AskSpot

AskSpot is a type of AI agent platform that helps e-commerce businesses automate customer service operations across live chat, email, and marketplace inboxes. The platform is designed for online retailers and e-commerce teams that handle high volumes of customer inquiries related to products, orders, delivery, returns, and payments. It integrates with existing e-commerce infrastructure - including storefronts, order management systems, ERPs, helpdesk tools, and marketplace inboxes - to resolve customer queries without human involvement. AskSpot consists of two core components: 1. The Chat Agent embeds on a website and responds to customer questions in real time, pulling data from product feeds, order records, and knowledge bases to generate accurate, context-specific answers. 2. The Inbox Agent connects to helpdesk platforms and marketplace inboxes, reads incoming tickets, classifies request types, fetches relevant data from connected systems, and either resolves tickets automatically or generates draft replies for human agents to review. Key features and capabilities: - AI-powered product guidance - answers detailed product questions, provides category-specific purchase advice, and handles queries from product pages using live catalogue data - Order management automation - checks order status, processes address changes, handles cancellations, return requests, and payment retries directly within the chat or inbox - Helpdesk ticket processing - classifies, prioritises, categorises, and resolves incoming support tickets; generates draft replies saving agent handling time - Multilingual support - handles customer interactions in 20+ languages using generative AI, without rule-based translation workflows - Multi-channel coverage - operates across website chat, email helpdesks, and marketplace inboxes including Allegro and Amazon - API-based integrations - connects to any e-commerce platform, ERP, or OMS that exposes an API, including IdoSell, Shopify, Thulium, and FreshDesk AskSpot uses a multi-model AI architecture that selects the appropriate model based on query type. Responses are generated from the merchant's own data rather than general AI knowledge, reducing the risk of inaccurate or fabricated answers. The platform is hosted on Microsoft Azure and includes a GDPR-compliant data processing agreement as standard. Pricing is pay-per-use, based on resolved conversations and processed tickets.

Average Rating: 5.0/5.0

Total Reviews: 13

Who Is the Company Behind AskSpot?

  • Seller: AskSpot.io
  • HQ Location: 31-864, al. Jana Pawła II 43b, Cracow, Poland
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 69% Small, 31% Medium

What Are Recent G2 Reviews of AskSpot?

monday AI Work Platform

monday.com is the AI Work Platform where people and agents operate as one team - with shared cross-department context, enterprise-grade trust, and an easy-to-use interface built for adoption at scale. With monday.com, agents work alongside teams in the same boards, workflows, and goals they already use every day, creating a new kind of teamwork where people and agents move work forward together. Beyond agents, monday.com gives every team more ways to turn AI into real business impact. With monday vibe, teams can build custom work apps for their specific needs, and with monday sidekick, every user gets a personal AI assistant to help solve business challenges, move faster, and get more done. monday.com gives organizations the visibility, permissions, human oversight, and compliance standards they need to deploy AI with confidence. AI doesn’t operate in a black box - it operates within the same trusted guardrails teams already rely on. Because monday.com is already used across departments, agents can access the broader context of how work connects across marketing, sales, product, IT, HR, operations, and more. That means smarter decisions, faster execution, and fewer silos - all in one place. Today, over 250,000 customers and more than 60% of Fortune 500 companies trust monday.com with how they run their business.

Average Rating: 4.7/5.0

Total Reviews: 16,819

Who Is the Company Behind monday AI Work Platform?

  • Seller: monday.com
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Tel Aviv
  • Twitter: @mondaydotcom
    40,761 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10,589 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 61% Small, 30% Medium

What Do G2 Reviewers Say About monday AI Work Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of monday AI Work Platform essential for staying organized and productive.
  • Users appreciate the team collaboration features of monday AI Work Platform, enhancing project management across various business segments.
  • Users value the easy project management features of monday AI Work Platform, enhancing collaboration and workflow efficiency.
  • Users value how monday AI Work Platform enhances organization, making important information easily accessible and manageable.
  • Users appreciate the efficient task management in monday AI Work Platform, making collaboration and project tracking seamless.
Cons
  • Users note the missing features in monday AI Work Platform, expressing frustration over limitations like messaging contacts and seat requirements.
  • Users find the learning curve steep, especially when implementing across departments and managing large datasets effectively.
  • Users find the limited features of monday AI Work Platform restrict useful functionality and increase costs unnecessarily.
  • Users find the interface not intuitive, struggling with complex workflows and lacking straightforward functionality.
  • Users find the limited customization in monday AI Work Platform hampers their ability to streamline tasks effectively.

What Are Recent G2 Reviews of monday AI Work Platform?

What Are G2 Users Discussing About monday AI Work Platform?

Chatbase

Chatbase is an AI agent platform that resolves customer questions and takes action on your behalf. Train an agent on your website, help center, and documents in minutes, then deploy it wherever your customers are: your website, Shopify, WhatsApp, Instagram, Messenger, Slack, email, and more. Chatbase agents do more than answer questions. They can look up orders, book meetings, capture and qualify leads, sync with your CRM and helpdesk, and hand off to a human when a conversation needs one. Built-in analytics show what customers are asking so you can keep improving answers over time. More than 10,000 businesses in 80+ countries use Chatbase for customer support, sales, and customer engagement.

Average Rating: 4.8/5.0

Total Reviews: 45

Who Is the Company Behind Chatbase?

  • Seller: Chatbase
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Toronto, CA
  • Twitter: @chatbase_co
    680 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    81 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Education Management
  • Company Size: 46% Medium, 37% Small

What Do G2 Reviewers Say About Chatbase?

AI-generated summary from verified user reviews

Pros
  • Users find Chatbase extremely easy to use, allowing for quick chatbot development across multiple platforms.
  • Users find bot customization easy with Chatbase, effortlessly integrating chatbots for various applications, even in educational settings.
  • Users value the seamless integrations of Chatbase, allowing easy setup on various platforms and enhancing user interaction.
  • Users value the automation capabilities of Chatbase, enhancing efficiency and user interaction without needing technical skills.
  • Users find Chatbase's chatbot development extremely easy, enabling quick setup for classrooms and efficient material access.
Cons
  • Users find it expensive to access all the necessary features beyond the basic plan of Chatbase.
  • Users face limited customization options in Chatbase, hindering the ability to tailor dashboards and chatbot experiences.
  • Users are frustrated by Chatbot limitations including lack of coding for integration and unsatisfactory query handling.
  • Users find that Chatbase can become costly after the basic plan, limiting access to essential features.
  • Users find it difficult to customize dashboards and reports, which hinders their ability to meet specific needs.

What Are Recent G2 Reviews of Chatbase?

Sendbird

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience.

Average Rating: 4.6/5.0

Total Reviews: 120

Who Is the Company Behind Sendbird?

  • Seller: Sendbird
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Mateo, California
  • Twitter: @SendBird
    4,840 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    259 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Student Experience Team Member, Product Manager
  • Top Industries: Computer Software, Health, Wellness and Fitness
  • Company Size: 47% Medium, 31% Small

What Do G2 Reviewers Say About Sendbird?

AI-generated summary from verified user reviews

Pros
  • Users find Sendbird easy to use and navigate, enhancing their communication and overall productivity effortlessly.
  • Users commend Sendbird for its punctual and clear customer support, ensuring smooth integration and enhanced communication.
  • Users value the smooth user interface and effective customer support, enhancing daily operations and communication efficiency.
  • Users love the easy integrations of Sendbird, finding it simple to implement and reliable for real-time chats.
  • Users value the easy setup of Sendbird, allowing for smooth integration into their operations without hassle.
Cons
  • Users find Sendbird expensive and often inadequate, especially for medium-sized businesses with limited budgets.
  • Users find the learning curve challenging, especially during initial setup and integration for new users.
  • Users find Sendbird's high cost challenging, particularly for medium-sized businesses and startups with limited budgets.
  • Users express concerns over cost limitations with Sendbird, facing unexpected feature removals and high pricing for medium businesses.
  • Users find the difficult setup of Sendbird challenges their integration process and increases the learning curve for newcomers.

What Are Recent G2 Reviews of Sendbird?

What Are G2 Users Discussing About Sendbird?

Conduit

Conduit's AI agents handle customer conversations across SMS, WhatsApp, email, voice, social, and more — answering questions, processing requests, and following up, all without adding headcount. Where most automation stops at sending messages, Conduit's agents hold real two-way conversations. They book reservations, process refunds, qualify leads, and escalate to a human when the situation calls for it. Every interaction is logged and cross-channel context is maintained, so nothing falls through when a customer switches channels. Teams in hospitality and property management use Conduit to handle high-volume customer communication at scale — reducing response times, cutting manual workload, and delivering consistent service across every channel. Setup starts with your existing knowledge base and the system improves continuously as it handles more conversations.

Average Rating: 4.7/5.0

Total Reviews: 19

Who Is the Company Behind Conduit?

  • Seller: Conduit
  • Company Website:
  • Year Founded: 2024
  • HQ Location: San Francisco , CA
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospitality
  • Company Size: 90% Small, 10% Medium

What Are Recent G2 Reviews of Conduit?

eesel AI

An agent, copilot, or chat bot that can be integrated into many platforms to provide easy and instant answers to any questions. Trusted by over 2000 companies big and small. With a 1-click set up, train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. Let eesel automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search. Automatically draft responses for your support team - or even fully take care of Tier 1 tickets. It seamlessly integrates with Intercom, Zendesk or any other help desk. Share eesel with a link, or embed it on your website so customers can chat with it directly. You have full control over branding and appearance.

Average Rating: 4.6/5.0

Total Reviews: 20

Who Is the Company Behind eesel AI?

  • Seller: eesel
  • HQ Location: Sydney, AU
  • Twitter: @eeselai
    374 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 95% Small

What Do G2 Reviewers Say About eesel AI?

AI-generated summary from verified user reviews

Pros
  • Users find eesel AI to be intuitive and easy to use, with minimal learning curve and efficient document organization.
  • Users value the easy integrations with tools like Freshdesk and Shopify, enhancing company procedures and support efficiency.
  • Users highlight the intuitive interface of eesel AI, making it accessible even for beginners with minimal learning needed.
  • Users commend the responsive customer support of eesel AI, enhancing their experience with timely and effective assistance.
  • Users highlight the easy setup of Eesel AI, allowing quick integration and immediate usability for testing its features.
Cons
  • Users find the price to be high, impacting their willingness to adopt eesel AI despite its benefits.
  • Users find the product expensive, which may deter potential buyers seeking more affordable options.
  • Users note the need for limited language support, expressing a desire for better localization options like German.
  • Users report poor customer support, noting delays of several business days in receiving answers to their inquiries.
  • Users face usage limitations with eesel AI, requiring frequent toggling between applications to manage their workflow.

What Are Recent G2 Reviews of eesel AI?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated October 21, 2026