I really appreciate Yuma AI for its ability to completely handle 30% of our tickets, especially when it comes to delivery follow-up, discount code questions, and product information. I like the interactive way of creating and improving AI autopilots, which makes it easy for me to set up the AI agent to learn new processes and knowledge without always needing to contact Yuma support. The initial setup was very easy, and these features help streamline our automation tasks significantly.

I like Yuma AI because it offers fast and personalized responses, which adapt to each customer's message. It efficiently handles locating orders within our platform and accessing product information. This significantly saves us a lot of time on tedious and repetitive processes, and long responses regarding detailed product information. Yuma AI performs these tasks quickly and correctly.

The support team is outstanding — very responsive and always attentive to our needs. Special shoutout to Nour, who is always going above and beyond to make sure everything runs smoothly. They genuinely take our recommendations into account and implement them. They have a real continuous improvement mindset, which is highly appreciated. In terms of performance, with proper setup and time investment, you can realistically aim for 50% full automation and 60-70% partial automation, with a very solid quality level. On top of email responses, Yuma also handles ancillary tasks like retrieving data from external documents (Google Sheets, etc.) and modifying orders, which adds a lot of value.