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Yuma AI

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16 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.8
Serving customers since
2023

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Star Rating

14
2
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Yuma AI Reviews

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Profile Name
Star Rating
14
2
0
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0
Verified User in Consumer Services
AC
Verified User in Consumer Services
03/23/2026
Validated Reviewer
Review source: Organic

Helpful, Responsive Team with Excellent Automation Results

A very helpful, responsive team. The automations we worked on turned out really well, and the overall experience was smooth and easy. Implementation and Usecase addition is very simple.
Océane T.
OT
Océane T.
03/20/2026
Validated Reviewer
Review source: Organic

Empowers Automation with Ease, Needs Logic Tweaks

I really appreciate Yuma AI for its ability to completely handle 30% of our tickets, especially when it comes to delivery follow-up, discount code questions, and product information. I like the interactive way of creating and improving AI autopilots, which makes it easy for me to set up the AI agent to learn new processes and knowledge without always needing to contact Yuma support. The initial setup was very easy, and these features help streamline our automation tasks significantly.
Clara S.
CS
Clara S.
03/19/2026
Validated Reviewer
Review source: Organic

Efficient Customer Service Automation with Minor Hiccups

I like Yuma AI because it offers fast and personalized responses, which adapt to each customer's message. It efficiently handles locating orders within our platform and accessing product information. This significantly saves us a lot of time on tedious and repetitive processes, and long responses regarding detailed product information. Yuma AI performs these tasks quickly and correctly.

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HQ Location:
Singapore

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What is Yuma AI?

Yuma is using the latest AI breakthrough to automate customer service for large Shopify merchants. We provide Auto-Pilot agents that can fully resolve and handle support tickets, including confirming or taking actions in external services, enabling true automation.

Details

Year Founded
2023
Website
yuma.ai