Conduit has fundamentally changed how we scale our property management business. We can now acquire and integrate new portfolios without hiring additional guest service staff, thanks to 60% automation. The AI handles routine inquiries flawlessly, maintains a 4.9 communication score, and enables our team to focus on high-value, proactive guest experiences like upselling, concierge services, and direct booking conversion. The documentation process also forced us to create operational playbooks, improving onboarding and consistency. Review collected by and hosted on G2.com.

There really haven't been any significant downsides. If anything, the main challenge was making sure the team understood AI wasn't replacing their jobs, but that was solved with clear communication and has ultimately improved morale and job satisfaction. I would love to see Conduit expand to handle homeowner, vendor, and cleaner communication in the future. Review collected by and hosted on G2.com.