I really appreciate Yuma AI for its ability to completely handle 30% of our tickets, especially when it comes to delivery follow-up, discount code questions, and product information. I like the interactive way of creating and improving AI autopilots, which makes it easy for me to set up the AI agent to learn new processes and knowledge without always needing to contact Yuma support. The initial setup was very easy, and these features help streamline our automation tasks significantly. Review collected by and hosted on G2.com.
The way it completes ticket fields can lack logic sometimes. I would like to see better delegation flow between auto pilots and have a kind of mini manager auto pilot that can assign specific tickets to a specific agent, delete specific tags, and understand the current backlog of the agent. Review collected by and hosted on G2.com.
Really appreciate the detailed feedback, Océane! Glad the autopilot setup feels intuitive and that you're seeing solid results. On the ticket field logic and delegation between autopilots, that's valuable input. We're actively working on smarter routing and autopilot coordination, so stay tuned. Thanks for being a great partner!