![Jennifer L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer L.") JL Jennifer L. User Researcher Enterprise (\> 1000 emp.) 2/16/2022 "Excellent customer support, easy to use and excellent participant panel" 5/5 What do you like best about Userlytics? We use Userlytics because we know we will be able to find excellent participants quickly that provide in-depth feedback on our designs. The tool itself is easy to use and has some really helpful features - we are using it today to create some highlight reels to present to stakeholders. The customer support is also excellent - whenever we have had any issue at all, whether with a participant or with the tool, we have had prompt support from the Userlytics team. The ability to annotate videos is great - you can add notes as you go through, you can clip parts of videos and save them, and share with others. The scheduling feature is very good - it's super easy to schedule a new session on both our end and the participant's end. Review collected by and hosted on G2.com. What do you dislike about Userlytics? Nothing is missing that I can think of. The team are always making incremental improvements in response to feedback, so I feel as though they've done a great job at making a product based on user needs. Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? Before Userlytics, we had a real challenge in turning around research quickly and reaching participants outside of our customer base. Since using Userlytics regularly we have been able to quickly and efficiently reach people outside of our core users and have gained a great deal of insight on non-customers. We have yet to use all the features of the tool, so we are looking forward to trying out other ways of testing in future. The biggest benefit of Userlytics that we've found is the excellent support from the team. If, for example, we aren't sure of how to screen for a particular user type, the team at Userlytics has given us feedback and suggestions to improve who we recruit. We are really happy with the level of communication from them on everything we've reached out to them for. Review collected by and hosted on G2.com. Show More Response from Elise Rodriguez of Userlytics [Editedit](https://www.g2.com/survey_responses/userlytics-review-5350443/official_response/edit) Hi Jennifer, thank you for your wonderful feedback about our product. We're happy to hear that we've been able to meet all your UX testing needs, and hope we can continue to do so in the future. Have a great day! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller See what 183 reviewers think of Userlytics 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/userlytics/reviews)