Userlytics Reviews & Product Details

I appreciate Userlytics for its ease of use, which makes navigating and employing the platform straightforward and efficient. The Highlight Reel function is particularly impressive as it allows me to easily extract the most meaningful and instructive user feedback, facilitating the collation and sharing of insights. I find this feature incredibly helpful in streamlining the evaluation process and enhancing collaboration within the team. Additionally, the initial setup of Userlytics was extremely easy, indicating a user-friendly onboarding experience that did not require unnecessary complications. Having used UserTesting.com in a previous role, I find Userlytics to be a superior tool, offering a better user experience overall. My satisfaction with the platform is evident in my strong likelihood of recommending Userlytics to others, as reflected in my perfect score of 10 out of 10. Review collected by and hosted on G2.com.

I dislike that Userlytics only allows 'X second tests' to be conducted on static comps/images rather than live web pages. This limitation reduces the ability to test real-time user interactions and experiences, which is crucial for capturing genuine user feedback on live websites. Review collected by and hosted on G2.com.

I really like Userlytics for multiple reasons. The platform has an impressive global participant pool that covers over 135 countries, which is crucial for conducting diverse research. Its AI-powered qualitative analysis tools are also a standout feature, as they allow for deeper insights from user data. Userlytics offers unlimited team access without any extra costs, promoting a more democratic research process by enabling collaboration across the entire team. The professional UX Consulting services offered are invaluable for efficiently planning and moderating tests, as well as analyzing results. Another great aspect is Userlytics' integration with popular design tools like Figma and AdobeXD, which streamlines the workflow significantly. I also find the customization options especially useful; being able to create custom screeners to target specific user groups, along with the flexibility to conduct various types of tests like card sorting and usability testing, greatly enhances the research process. Moreover, Userlytics is exceptional for remote usability tests, as it provides video and screen recordings for thorough behavior analysis, and the responsive customer support is commendable. The setup process is fairly straightforward, with clear steps and a user-friendly interface that is easy to navigate even for beginners. Review collected by and hosted on G2.com.

I dislike the usability and interface design of Userlytics, which some users find cumbersome, non-intuitive, and slow. Moreover, the interface could be modernized, as it is described by some as dated or clunky. A visually clear design with intuitive navigation would significantly enhance the user experience, especially for those new to the platform. Review collected by and hosted on G2.com.

I find Userlytics fairly efficient in quickly attracting new users to our platform, Spotter Studio. This speed in acquiring users is beneficial as it allows us to rapidly understand how first-time users navigate through our onboarding process, from setting up their profiles to grasping the core principles of our platform. Review collected by and hosted on G2.com.

I think the UI and UX of Userlytics is horrible. It is extremely outdated and not easy to do anything on the platform. The navigation is confusing, making it difficult to add questions to a test plan and moving questions around is super buggy. For a company built on improving usability for others, I would expect a better UX experience. Navigating through a test plan is outdated, glitchy, and cumbersome; it could be simplified completely. Additionally, the initial setup was hard due to a high learning curve. Review collected by and hosted on G2.com.

The reporting feature of the app is my favorite part. It was very easy to organize participant responses for our final report. Review collected by and hosted on G2.com.

The largest dislike I have for Userlytics is the limitation on time a study link is available for users. It would have been nice to have an option to space a single study over the course of a week. Review collected by and hosted on G2.com.

I really appreciate the ease of prototype integration with Userlytics, which allows me to seamlessly incorporate Figma prototypes into our testing processes. This capability provides quick insights and data results that are invaluable for addressing usability UX problems and answering foundational research questions. The strong partnership I have experienced with Userlytics is another highlight, as I feel confident that our team's vision and goals are understood and executed thoroughly. Additionally, I particularly like the staff at Userlytics, who contribute to the overall positive experience and strong customer support, making the service even more valuable. Review collected by and hosted on G2.com.

Nothing comes to mind Review collected by and hosted on G2.com.

Ability to share calendars with users, selected slots automatically appearing on the calendar. Successful transcription in Turkish. Review collected by and hosted on G2.com.

The lack of a Turkish language option in the application makes it difficult for users who do not speak English to create appointments, download the application, and enter the meeting. Review collected by and hosted on G2.com.

Easy to setup and integrate into our process. Customer support/account rep has been great! We have used this for many different types of research (surveys, prototype testing, card sorting, tree testing, etc). Big selling point for me and my team is the ability to invite your own research participants. This is big because we often test member-only type stuff that is difficult for non-members to comprehend. Review collected by and hosted on G2.com.

A recent change requires participants to download something before being able to participate. THis is not ideal. We have had difficulty conducting research in China. Review collected by and hosted on G2.com.

Userlytics helps us to make data-driven product design decisions.

Customer support is great and setting up prototype tests is very easy. Review collected by and hosted on G2.com.

I have the feeling some testers lie about screener questions to get paid for more tests. Review collected by and hosted on G2.com.

I inherited our user research program midstream after a contracted employee’s term ended — and with it, responsibility for managing our ongoing studies through Userlytics. At the time, I had no prior experience with the platform and honestly felt a bit daunted by the handoff.

That worry disappeared almost immediately.

Userlytics turned out to be incredibly intuitive. The platform guides you through setup with clear, simple steps that make even first-time users feel confident and in control. But what has truly amazed me — and what sets Userlytics apart — is the caliber of participants.

Every single tester has been a standout: articulate, engaged, thoughtful, and deeply responsive to the tasks provided. Their feedback has been genuinely valuable, offering clear insights we’ve been able to act on quickly. What’s more, many of them went above and beyond — thanking me for the opportunity to participate, expressing hope that their input was useful, and even saying they were disappointed when the session ended because they were enjoying it so much. That kind of authentic engagement is rare — and invaluable.

When I first stepped into this role, our company gave me the option to explore alternative platforms. After my experience, I made it clear: we’re staying with Userlytics. Between the ease of use, the remarkable participant pool, and a responsive, helpful support team, I truly can't recommend them highly enough.

Userlytics is everything I didn’t know we needed — and more. Five stars, hands down. Review collected by and hosted on G2.com.

The only improvement I'd like to see is to make the integration of my Google Calendar automatically adjust time availability as I add other events to my calendar. I have struggled with a few overlaps and had to cancel some sessions as a result. The good news is, as long as you do that more than 4 hours prior to the scheduled time, you are not charged credits for the session. Review collected by and hosted on G2.com.

Easy to setup campaigns. Great pricing. User interface makes sense. Great way to get data to improve our web assets. Review collected by and hosted on G2.com.

I don't have any negatives to report about Userlytics. Review collected by and hosted on G2.com.