--- title: Userlytics Reviews meta\_title: 'Userlytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 189 reviews by the users' company size, role or industry to find out how Userlytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 189 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Userlytics Reviews & Product Details Visit Website Userlytics is a comprehensive user experience research platform designed to assist businesses and agencies in enhancing the user and customer experience across websites, applications, and prototypes. Established in 2009, Userlytics has cultivated a global participant pool of over 2 million panelists, enabling organizations to conduct both moderated and unmoderated usability studies tailored to their specific needs. This platform is particularly beneficial for those seeking to gather actionable insights into user behavior and preferences. Targeted primarily at enterprises and agencies, Userlytics serves a diverse audience that spans various industries. Its scalable pricing model allows organizations to engage as many or as few participants as necessary, making it adaptable for projects of any size. This flexibility is crucial for businesses looking to optimize their digital interfaces and ensure they meet user expectations effectively. Userlytics is particularly useful for product managers, UX designers, and marketing teams who are focused on refining their offerings based on real user feedback. One of the standout features of Userlytics is its ability to facilitate both moderated and unmoderated usability testing. This means that users can choose to observe participants in real-time or gather insights from recorded sessions, depending on their research objectives. To accelerate this research process, Userlytics integrates powerful artificial intelligence capabilities, including AI Annotations and comprehensive AI UX Analysis, which help teams rapidly extract meaningful patterns and insights from qualitative data. Furthermore, the platform is actively expanding its innovative toolkit, with synthetic personas and AI-moderated interviews coming soon. The platform’s extensive global panel allows for diverse demographic representation, ensuring that the feedback collected is relevant and comprehensive. Additionally, Userlytics offers optional professional services, including access to senior UX consultants based in Europe and the U.S., who can provide expert guidance and support throughout the research process. A key differentiator of Userlytics is its proprietary ULX Score, a benchmarking tool that evaluates multiple dimensions of user experience, including Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity, and Appearance. This holistic approach to measuring user experience provides clients with a 360-degree view of their product's strengths and weaknesses, enabling them to make informed decisions based on empirical data. By leveraging these insights, organizations can enhance their digital products, ultimately leading to improved user satisfaction and engagement. Overall, Userlytics stands out in the user experience research category by combining a robust participant network, flexible testing options, and expert consultancy services. This platform empowers organizations to gain valuable insights into user behavior, helping them to create more effective and user-friendly digital experiences. * * * Product Website Userlytics Seller [Userlytics](https://www.g2.com/sellers/userlytics) Discussions [Userlytics Community](https://www.g2.com/products/userlytics/discuss) Languages Supported Danish, German, English, Estonian, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Gabriel Rivas-Micoud (Senior Corporate Account Executive & Strategic Partnerships Director at Userlytics Corporation) Show More ## Pricing Pricing provided by Userlytics. ### Try Userlytics for Free Free Trial [ View More Pricing Information ](https://www.g2.com/products/userlytics/pricing) ## Userlytics Integrations (5) What do users say about integrations? Verified by Userlytics [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe XD ](https://www.g2.com/products/adobe-xd/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Figma ](https://www.g2.com/products/figma/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Calendar for Confluence ](https://www.g2.com/products/google-calendar-for-confluence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") inVision ](https://www.g2.com/products/inphronesis-invision/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Proto.io ](https://www.g2.com/products/proto-io/reviews) Show More ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") CA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 4/14/2026 "Fast user sourcing and responsive support, but transcript exports need improvement" 3/5 What do you like best about Userlytics? The ability to source a wide range of users very quickly is a real strength, and setting up studies is straightforward, with a simple design of the system. On the rare occasion I’ve had any issues, Userlytics has been very prompt in replying and helping resolve them. They’ve also added some AI tools to the platform, which is a nice addition. Review collected by and hosted on G2.com. What do you dislike about Userlytics? It doesn’t export a single transcript document of all users, which makes it challenging when analysing spoken responses for a study. I end up having to do a lot of extra work myself to organise the results into a format that’s easy to analyse. Also, the order users appear in when clicking through isn’t the same as the order shown on the first screen, which is confusing. Finally, you can’t set up multiple variations within one study. That makes it difficult to compare test results and, again, creates a lot of manual work. Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? Speedy testing that delivers very quick results, even with short turnaround times. It also works well for larger teams across the organisation, and it’s priced so that everyone can carry out their research needs without much additional approval effort. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 4/14/2026 "Make the observer more at ease. UI and fidelity is janky." 3/5 What do you like best about Userlytics? Fairly easy. Simply onboarding. not too many features. Review collected by and hosted on G2.com. What do you dislike about Userlytics? WAtchignt eh research calls was a messy experience. Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? Research and data. Review collected by and hosted on G2.com. Show More Response from Denis Cristea of Userlytics [Editedit](https://www.g2.com/survey_responses/userlytics-review-12628127/official_response/edit) Hi there, We appreciate you sharing your honest feedback. It’s good to hear that the onboarding process felt simple and straightforward for you, we try to keep the platform easy to use without overwhelming users with unnecessary complexity. At the same time, we’re sorry to hear that watching the research sessions felt frustrating. The observer and viewing experience is something we take seriously, especially since smooth collaboration during live research is such an important part of the workflow. If you’re open to sharing more details about what specifically felt difficult during the calls, we’d genuinely love to understand it better. Whether it was related to the interface, streaming quality, navigation, or overall usability, feedback like this helps our team improve the experience for everyone. Thanks again for taking the time to leave a review and for helping us continue improving the platform. Denis Cristea Userlytics Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 2/13/2024 "Strong on potential, weak on supporting natural work - especially in moderated research" 3/5 What do you like best about Userlytics? Nothing for participants to download or install, has a bit of everything to support all kinds of research, very good client support. Review collected by and hosted on G2.com. What do you dislike about Userlytics? I found Userlytics to have gaps in supporting a researcher's natural work, especially when conducting remote moderated sessions with own recruits. Top issues are: poor participant scheduling experience, little visibility of the participant experience, requiring separate effort for common steps that can be integrated, poor flexibility in building a study. It would be good to see improved usability of the scheduling feature supporting calendar integration beyond Google. There can also be support to allow invited participants to complete informed consent ahead of their session and easily get session times added to their calendar instead of emails going to the spam folder. Users can have an option to add a session script visible to the moderator during a live session, and have the ability to conduct a test run making the end-to-end participant experience visible. Live sessions can also offer moderator control to have study questions appear together with the interactive prototype. Also have the ability to import study questions from a document. The UI, overall, can also benifit from an investigation toward improved user experience and flexibility. Note: The feature rating questions do not have any N/A option and I have arbitrarily rated features I have not used yet. Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? So far I have used Userlytics to conduct moderated 1:1 sessions for formative evaluation of concepts. The ability to access target users remotely offers more diversity outside of the local community and saves logistics to prepare for in-person study sessions. The 100% browser based platform allows easy participation while still supporting prototype interaction and recording both the screen and webcam feed. Review collected by and hosted on G2.com. Show More Response from Davide Valente of Userlytics [Editedit](https://www.g2.com/survey_responses/userlytics-review-9230379/official_response/edit) Hi there, Thank you for sharing your feedback. We're glad to hear that you appreciate our platform's comprehensive research capabilities and customer support. As for our scheduling options, we recently released a new calendar integration with Microsoft, meaning that you can now see your scheduled sessions in both Google and Microsoft calendars. Our team is working hard on improving both the testers’ and researchers’ experience. Your feedback is invaluable and we’ll make sure to keep it top of mind for our next product updates. Stay tuned for upcoming improvements! Thanks again for choosing Userlytics and helping us grow. Best regards, Davide Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TM Tamar M. Mid-Market (51-1000 emp.) 11/2/2023 "Love the platform, hate the new credit pricing" 3/5 What do you like best about Userlytics? The pool of Userlytics testers is the most helpful. Second I love the transcription of user session. It makes it easier to find the right feed back later. I can focus more on the conversation then taking notes. Review collected by and hosted on G2.com. What do you dislike about Userlytics? I hate the new credit system. I liked the old one when you had a total amount of credits and you could use it for userlytics testers or bring my own users. Now that the credits are split I have all these left over credits for bring my own that I would rather use from the Userlytics testers. Plus alot of our users that we bring have issues getting Userlytics started and we cancel the test or go to Zoom. I would rather bting in Userlytics testers that know the system. I'm not sure I'm going to renew with Userlytics because of the new credit system. Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? Getting users that are not our regular customers. Review collected by and hosted on G2.com. Show More Response from Davide Valente of Userlytics [Editedit](https://www.g2.com/survey_responses/userlytics-review-8810638/official_response/edit) Hi there, Thanks for sharing your thoughts! We're happy to hear that you find our panel of testers and transcription features helpful Thank you for your constructive feedback regarding our new credit system as well. We’ll keep working on it! Thanks again for choosing Userlytics. Best regards, Davide Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 3/1/2022 "A complete platform to conduct User Testing" 2.5/5 What do you like best about Userlytics? Userlytics is one of the only companies that supports Testflight and Android testing. They have an easy to use user interface with powerful functionality. Review collected by and hosted on G2.com. What do you dislike about Userlytics? It takes some time to get testers when you screen for specific types of users (to be expected). Very expensive Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? We are trying to identify UX issues with our product Review collected by and hosted on G2.com. Show More Response from Elise Rodriguez of Userlytics [Editedit](https://www.g2.com/survey_responses/userlytics-review-5386071/official_response/edit) Hi there, thanks for reviewing Userlytics. We're happy to hear that you are pleased with our platform's capabilities and tools, and hope we can continue to make platform improvements that meet your UX testing needs. Have a wonderful day! 6/4/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ML Min-Jung L. Enterprise (\> 1000 emp.) 3/8/2023 "Easy to hire participants with their panel" 3/5 What do you like best about Userlytics? For unmoderated testing, it's easy and quick to get the results within 2-3 days. Review collected by and hosted on G2.com. What do you dislike about Userlytics? 1. For moderated testing, it's not intuitive to know whether the slots are booked or not. There's no notification on the study page or signpost showing there's an update on 'Schedule'. We need to check Schedule to know that the slots were booked or not manually. 2. There are lots of tools on the market that would help users to generate summary and analyse the meeting. It would be great if Userlytics could implement AI to speed up the research process. Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? Hiring participants Review collected by and hosted on G2.com. Show More Response from Janna Hedlund of Userlytics [Editedit](https://www.g2.com/survey_responses/userlytics-review-7808258/official_response/edit) Hello, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights. We will look into your concerns regarding notifications for booking testing slots and how we could potentially speed up the research process. Thank you for your feedback and have a great day! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![ALEJANDRO F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ALEJANDRO F.") AF ALEJANDRO F. UX Coordinator Mid-Market (51-1000 emp.) 5/24/2022 "Useful tool, but can be improved" 3/5 What do you like best about Userlytics? The recruitment service is Okey. The transcription service is fantastic, (it would be great to have that tool with a spanish language test). Review collected by and hosted on G2.com. What do you dislike about Userlytics? I made a mistake sharing the right link for the test. Even though that was my mistake, I feel that the platform didn't was very clear to help me to avoid that problem. Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? User test, recruiting international testers. Review collected by and hosted on G2.com. Show More Response from Elise Rodriguez of Userlytics [Editedit](https://www.g2.com/survey_responses/userlytics-review-6657690/official_response/edit) Hi Alejandro, thanks for taking the time to review us! We're glad to hear you've found our transcription service to be of great use. We plan to expand it to include more languages in the future. Additionally, we appreciate your feedback about the link sharing issue you faced, and will use it to ensure all instructions are as clear as possible going forward and to ensure that we are providing simple solutions or support when needed. Please feel free to reach out to your account manager for any further feedback or questions, and have a wonderful day! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/8/2020 "Good and Bad" 2.5/5 What do you like best about Userlytics? The Userlytics team rewards credits back with little-to-no questions asked for technical issues their platform or other platforms (Figma, InVision) introduce to tests. They have gone a long way to help us discover technical issues in prototyping software we're using. They feel like a small enough team where your voice is heard, even if not always right away. Also, for what you get, the price is about as economical as it gets. Review collected by and hosted on G2.com. What do you dislike about Userlytics? The interface can be very difficult to use. For context, I have to train colleagues on how to use the tool. On the customer side, if you want your own customers to use the tool to take a test, it can be very very challenging to get them set up. Testing out their beta moderated services also left quite a bit to be desired. From trying to run about a dozen moderated tests, at least 1/2 of them were no shows or had technical issues which made completing the test impossible. Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? Userlytics is a solve for lean user testing problems. Generally, we are able to discover great insights, but there are times where bugs in their software get in the way. Review collected by and hosted on G2.com. Show More Response from Elise Rodriguez of Userlytics [Editedit](https://www.g2.com/survey_responses/userlytics-review-4511426/official_response/edit) Hi, and thank you for being a Userlytics customer! We're happy to hear you've received excellent support and consideration from our team. We completely understand your concerns regarding our user interface. We've recently undergone a complete UI redesign to make the test taking process simpler than ever. Check it out, and let us know your thoughts! 12/14/2020 Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Enterprise (\> 1000 emp.) 10/2/2018 "test your ability to test" 2.5/5 What do you like best about Userlytics? I can download the full recordings to my device. The highlights feature is good. It gives an unbiased result. I also like that I can choose in detail which participants I want; the filters are really good for getting good insights for your design. Review collected by and hosted on G2.com. What do you dislike about Userlytics? The data it collects on its own is quite limited, as are their data visualizations. It's an end-user tool, but if it were a little less focused on aesthetics, it could contain more information. Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? Prototypes and A/B testing prototypes, employees come from a variety of backgrounds, so being able to create tests narrowed to their working regions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Userlytics. ### Try Userlytics for Free Free Trial ### Enterprise Plan Starting at $3,500.00 50 Participants Per Year ### Limitless $69,000.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/userlytics/pricing) Userlytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2c76bc59390c8d8eb7065dd8c478a664/usertesting.png "Product Avatar Image") UserTesting 4.4/5(792) [ Compare Now ](https://www.g2.com/compare/usertesting-vs-userlytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ef7508d85c415e3bd152cc0eb52177ae/maze-maze.png "Product Avatar Image") Maze 4.5/5(111) [ Compare Now ](https://www.g2.com/compare/maze-maze-vs-userlytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6e4c45a314a36ae488682ebd1ab4d3c3/lookback.png "Product Avatar Image") Lookback 4.3/5(21) [ Compare Now ](https://www.g2.com/compare/lookback-vs-userlytics) ##### ##### Userlytics Features User Response Methods Survey Video Snippets Video Interview Participant Selection In-App In-Store On-Site Insights Analytics Collaboration Sorting Feedback Source Recruitment Pool [ View More Features ](https://www.g2.com/products/userlytics/features) ## Top-Rated Alternatives [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![Maze](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maze") Maze 4.5/5(111) ](https://www.g2.com/products/maze-maze/reviews) [ ![Userfeel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Userfeel") Userfeel 4.5/5(105) ](https://www.g2.com/products/userfeel/reviews) [ View All Alternatives ](https://www.g2.com/products/userlytics/competitors/alternatives) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Software Testing](https://www.g2.com/categories/software-testing)[User Research](https://www.g2.com/categories/user-research) [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Software Testing](https://www.g2.com/categories/software-testing)[User Research](https://www.g2.com/categories/user-research)[Consumer Video Feedback](https://www.g2.com/categories/consumer-video-feedback) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is it better to get an internet security suite or a standalone antivirus for a gaming PC where performance matters as much as protection?](https://www.g2.com/discussions/is-it-better-to-get-an-internet-security-suite-or-a-standalone-antivirus-for-a-gaming-pc-where-performance-matters-as-much-as-protection)[What options actually exist for autonomous endpoint management and how do the main platforms compare before you commit to a vendor?](https://www.g2.com/discussions/what-options-actually-exist-for-autonomous-endpoint-management-and-how-do-the-main-platforms-compare-before-you-commit-to-a-vendor)[Best cloud-based VoIP solution for remote work](https://www.g2.com/discussions/best-cloud-based-voip-solution-for-remote-work) [Business process management software reviews](https://www.g2.com/discussions/business-process-management-software-reviews-experts-needed)[Best tool for managing sales engagements](https://www.g2.com/discussions/best-tool-for-managing-sales-engagements)[Pros and Cons Details](https://www.g2.com/products/userlytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)